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Added 29 mins ago
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Senior Agile Coach - Operate (Future Opportunity)
Deloitte
Toronto, ON
- Full-time
8+ years of experience working in Agile environments, including experience as an Agile Coach, Scrum Master, Agile Delivery Lead, or Agile Transformation Consultant.
Added 29 mins ago
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Events Strategy P&I - Digital Customer
Deloitte
Toronto, ON
- Full-time
We are seeking a Strategic Events Consultant to serve as the strategic engine behind the organization’s event portfolio. This role focuses on developing and optimizing event strategies that…
Added 29 mins ago
NS
Physician Recruitment Consultant - Medical Affairs
Nova Scotia Health Authority
Antigonish, NS
- Full-time
The incumbent ensures the development of a collaborative and strategic approach to recruitment and retention, resource planning and the privileging and credentialing functions. The…
Added 30 mins ago
E
Managing Technical Consultant, Intermediate Hydrogeologist and Field Lead
ERM
Calgary, AB · Vancouver, BC
- $93,700 to $112,100 CAD / year
- Full-time
…role with greater impact? ERM is seeking a Managing Technical Consultant, Intermediate Hydrogeologist and Field Lead in Calgary or Vancouver, Canada, to help deliver some of the most…
Added 30 mins ago
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Principal Technical Consultant, Senior Hydrogeologist
ERM
Calgary, AB · Vancouver, BC
- $109,900 to $147,300 CAD / year
- Full-time
…make a meaningful strategic impact. As a Principal Technical Consultant, Senior Hydrogeologist based in Calgary or Vancouver, you will play a key role in advancing ERM’s hydrogeology…
Added 1 hour ago
RB
Principal Enterprise Architect
Royal Bank of Canada
Toronto, ON
- Full-time
…maintains, and enhances system architectures and acts as a Principal consultant within programs and projects. Influences business and drives IT to maintain adherence to enterprise…
Added 1 hour ago
Senior Assurance Solutions Architect, AWS Security Assurance Services
Amazon
Ottawa, ON
…Service team within AWS Support is seeking a talented Assurance Consultant to help the expansion of the Security Assurance practice and educate our customers on how our product-led,…
Added 2 hours ago
Senior Consultant, Influencer
Burson
Toronto, ON
The Senior Consultant, Influencer role is an existing opportunity to join our growing team and work across leading technology and beauty brands.
Added 3 hours ago
CD
Coordinator - Labour Relations
Centre de services scolaire Marguerite-Bourgeoys - CSSMB
Montreal, QC
- Full-time
At the heart of the action, you will act as a consultant to managers by assisting them in managing labour relations issues. Through your leadership, analytical skills, and interpersonal…
Added 3 hours ago
PS
D365 CE Technical Consultant
Pi Square Technologies
Montreal, QC
- Full-time
…have significant experience with the architecture, design, and development of applications on Microsoft Dynamics and the Power Platform, along with strong communication skills. The…
Added 4 hours ago
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Customer Success Manager - Global Public Sector
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with…
Added 4 hours ago
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Financial Advisor CIRO-ID
CIBC
London, ON · Stoney Creek-Barton and Millen
- Full-time
Business development - Deeply understand your local market and potential client base to create sales plan that will convert leads into new clients. Use your strong relationship building and…
Added 4 hours ago
AM
Civil Engineering Designer
Aplin Martin
Vancouver, BC
- Full-time
Application of municipal engineering design criteria and drawing preparation standards for individual communities, particularly Subdivision & Development Control Bylaws.
Added 4 hours ago
EP
Primary Care Mental Health Practitioner (SPCMHP)
Essex Partnership University NHS Foundation Trust
ON · Essex, ON
- Full-time
Work collaboratively with GPs, Primary Care teams, and Consultant Psychiatrists to ensure patients are supported within the most appropriate clinical practice environment from a…
Added 4 hours ago
AL
Senior Human Resources Business Partner
Air Liquide
Montreal, QC
- Full-time
Integrated Expertise: Navigate easily between immediate operational needs and the long-term vision, ensuring equity and coherence in the application of HR practices.
Added 4 hours ago
RM
Human Resources/Labour Relations Consultant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the Director of Human Resources, the HR/LR Consultant will provide guidance and support to managers and other Human Resources staff on employment and labour relations matters.…
Added 4 hours ago
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Graduate Cost Advisory Consultant (Available 2027)
Arup
Toronto, ON
- Full-time
…(e.g. benchmarking) and bottoms-up (e.g. detailed unit rate development)…
Added 4 hours ago
AI
Salesforce AI & Data Cloud Solutions Engineer
AGF Investments
Toronto, ON
- Full-time
Platform development experience with Flow Builder, Apex, Lightning Web Components, release management, and DevOps tooling such as Azure DevOps.
Added 4 hours ago
ES
Senior Salesforce Developer (Certified Experience Cloud Consultant)
Enterprise Solutions Inc.
Toronto, ON
- Contract
Salesforce Certified Experience Cloud Consultant
Added 4 hours ago
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Test Automation Consultant
Tekshapers
Toronto, ON
- Contract
Strong hands-on experience in TypeScript, including types, interfaces, classes, modules, promises, asynchronous programming, error handling, and reusable framework development.
Added 4 hours ago
C
Senior Organic Analyst
COFOMO
Quebec, QC
- Full-time
Act as a consultant to development teams and stakeholders.
Added 4 hours ago
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Senior Patent & IP Counsel
Lyten
Burlington, ON
- Full-time
Coordinate with internal counsel on customer, supplier, and licensing IP issues, and manage the IP Consultant relationship and other outside IP resources, escalating specialized questions…
Added 4 hours ago
Engineering Technologist I
City of Edmonton
AB
Join our dynamic Development Services team to help shape the growth and safety of Edmonton’s infrastructure. We are seeking a dedicated professional to audit and evaluate…
Added 4 hours ago
EA
Consultant, ICT Systems Engineering, Level 3, Epic, Non-mgmt
Epic A Bell MTS Company
Winnipeg, MB
- Full-time
Accelerate your professional growth and development through career mobility. Our philosophy is to fill vacancies with qualified internal candidates before hiring externally, offering you…
Added 5 hours ago
T
Value Engineer / Business Consultant
Trackunit
London, ON
- Full-time
…depending on experience - solely focused on value proposition development, value engineering, and business consulting in high-complexity enterprise deals. You will be the strategic force…

BDO

Dynamics 365 Business Central Operations Manager

Hamilton, ON, Canada
Toronto, ON, Canada
Ottawa, ON, Canada
Vancouver, BC, Canada

The expected range of compensation for this role is $112,000 to $168,000. · Full-time

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Job details

Pay: The expected range of compensation for this role is $112,000 to $168,000.
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada is seeking a Dynamics 365 Business Central Operations Manager to join our fast-paced and growing Solution Operations practice, with the ability to work from anywhere in Canada. This is a new role with a primary focus to operationalize and manage the D365 Business Central service line within the practice. The ideal candidate would be someone that is passionate about operations and service, growing and maturing the team, driving continuous improvement and contributing to the evolution of the practice. As part of this role, the candidate would own the delivery and operations of key accounts. An entrepreneurial spirit is welcome in this role.

Responsibilities will include:

Growth
- Proactively identify and qualify new Business Central opportunities by leveraging deep product expertise and understanding of client business processes.
- Lead solution-focused discovery sessions, translating client requirements into practical Business Central use cases and roadmap recommendations.
- Partner with sales and delivery teams to shape solution architecture, scope, and estimates that align with client outcomes and firm standards.
- Contribute to proposal development and presentations by articulating the value of Business Central capabilities and related ISV solutions.
- Grow existing accounts through trusted-advisor relationships, identifying cross-sell and upsell opportunities across ERP, Power Platform, and complementary services.
Talent
- Support the addition of new talent through participation in the recruitment process
- On-going mentoring and coaching of the team including of performance management and career guidance
- Team utilization planning and forecasting
- Ensuring our support professionals have the skills, experience and capacity required to deliver our service offerings
Engagements
- Manage multiple engagements against budget, timeline and scope
- Provide financial and accounting recommendations to clients operating on Business Central
- Be to go-to for the Business Central team on financial and accounting best practice advice as needed when supporting clients
- Monitor and manage vendor relationships where applicable.
- Leading internal and external action planning meetings and driving deliverables to closure
- Act as an escalation contact on and off hours as needed and manage any customer satisfaction or delivery concerns
- Build deep relationships with Clients and assist in expanding engagement
Operations
- Ensuring effective delivery of operations and high customer service
- Ensuring the adherence to a consistent standardized service delivery model rooted in IT Service Management (ITSM) best practices
- Support the finance team as part of the month end billing process
- Support the evolution of tools and operational procedures driven through the lens of continuous improvement
- Update / Establish, track and report on Key Performance Indicators supporting the delivery of operational excellence

How do we define success for your role?

You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains and attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development

Your experience and education

Bachelor’s degree in business, technology or a related discipline
D365 Business Central Functional Consultant Associate certification (MB-820)
CPA
8+ years experience with Dynamics NAV and/or D365 Business Central ERP systems
5+ years’ experience in the Information Technology / Consulting space with demonstrated operational experience
5+ years' experience in overseeing software projects / programs
5+ years' experience in managing and mentoring a team of at least 5 team members
5+ years' experience in engaging in pre-sales activities including estimations and proposal writing
3+ years' experience in managing upwards inclusive of engaging with senior customer personnel (Controllers, Directors, VPs etc)
3+ years' experience in creation and implementing operational procedures and continuous improvement activities
Certification / Working Knowledge in Agile or Scrum methodology or Project Management

Other Skills

Certification / Working Knowledge in ITIL or ITSM related programs
Understanding of key concepts and fundamentals in Dynamics 365 Business Central
Strong customer relationship skills
Excellent communication and presentation skills
Excellent troubleshooting and problem solving skills
Excellent in multi-tasking and time management

The expected range of compensation for this role is $112,000 to $168,000.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars - Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways:

We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
We support your achievement of personal goals outside of the office and making an impact on your community.
We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose
We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here:

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.

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More about this job

Responsibilities

The Operations Manager will operationalize and manage the D365 Business Central service line while driving continuous improvement and team growth. Responsibilities include managing key account delivery, supporting pre-sales activities, and ensuring standardized service delivery models.

Requirements

Candidates must hold a Bachelor's degree, a CPA designation, and the D365 Business Central Functional Consultant Associate certification. The role requires over 8 years of experience with Dynamics NAV/Business Central and at least 5 years in IT consulting, project management, and team leadership.

Skills

Dynamics 365 Business Central
Dynamics NAV
ERP systems
Operations management
Service delivery
Team leadership
Mentoring
Pre-sales
Proposal writing
Financial reporting
ITSM
Agile
Scrum
Project management
Strategic planning

Benefits

Comprehensive benefits
Flexible personal time off policy
Wellness reimbursement
Professional development opportunities
Community involvement initiatives

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365 Business Central
Dynamics NAV
ERP
CPA
MB-820
ITSM
ITIL
Agile
Scrum
Project Management
Operations Management
Service Delivery
Consulting
Pre-sales
Financial Accounting
Power Platform
ISV Solutions
KPI
Continuous Improvement
Team Mentoring
Strategic Planning
Business Process
Software Implementation
Resource Forecasting
Budget Management
Vendor Management
Digital Transformation
Operational Excellence
Change Management

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