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Added 1 hour ago
KC
Senior Consultant SAP - IT Risk Services
KPMG Canada
Toronto, ON
- Full-time
Our Technology Risk Consulting services team is growing and we are looking for a Senior Consultant - SAP Security and GRC Implementation to join our team in Toronto. The Technology Risk…
Added 1 hour ago
K
Senior Consultant - Governance, Risk & Compliance Services / Internal Audit and Internal Controls in Halifax
KPMG
Halifax, NS
- Full-time
We are looking for a dynamic professional to join our growing GRCS practice in Halifax as a Senior Consultant. The successful candidate will be responsible for supporting the planning,…
Added 8 hours ago
FF
Senior Customer Engagement Representative (Senior Business Development Representative)
Forward Financing
Remote, Canada
- Full-time
- Remote
Act as a Consultant: Speak with business owners to assess goals, address questions, and present renewal options
Added 10 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
…business operations, enterprise architecture, and technical delivery teams, you will champion platform efficiency, drive end-user adoption, and ensure continuous value delivery across core…
Added 10 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
…business operations, enterprise architecture, and technical delivery teams, you will champion platform efficiency, drive end-user adoption, and ensure continuous value delivery across core…
Added 16 hours ago
FV
Infant/Child Development Consultant
Fraser Valley Child Development Centre
Abbotsford, BC
- Part-time
- Temporary
Added 19 hours ago
C
Conseiller(ère) principal(e) – Gouvernance des TI
CGI
Montreal, QC
- Full-time
Contribute to the successful delivery of strategic initiatives at the heart of an innovation-driven organization!
Added 20 hours ago
DE
Civil Design Project Manager
Davis Engineers
Brampton, ON · Regional Municipality of Peel, ON
- Full-time
Ensuring project delivery in a manner that is profitable while increasing the likelihood of repeat business from highly satisfied clients.
Added 22 hours ago
ON
Automotive Sales Representative
Orillia Nissan
Orillia, ON
- Full-time
Orillia Nissan is looking for a motivated, enthusiastic, and results-driven Automotive Sales Consultant to join our growing team!
Added 1 day ago
C
Senior Project Manager
CBRE
Victoria, BC
- Full-time
As a CBRE Project Management Sr. Consultant, you will be responsible for providing consulting services to an assigned market or high-profile client accounts to help achieve the company's…
Added 1 day ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
5–8 years of experience as a Systems Analyst, Functional Consultant, or in a similar systems-focused IT role.
Added 1 day ago
ES
Senior ORMB Functional Consultant
Enterprise Solutions Inc.
Toronto, ON
- Contract
We are looking for an experienced Senior ORMB Functional Consultant with strong expertise in Oracle Revenue Management and Billing (ORMB). The candidate will be responsible for supporting…
Added 1 day ago
T
PLM Project Manager – 3DEXPERIENCE
Techso
Montreal, QC
- Full-time
…and with Dassault Aviation in France to ensure the successful delivery of the…
Added 1 day ago
FS
Account Manager
Fresh Start Foods Canada Ltd.
Richmond, BC · Fresh Start West Richmond-British Columbia-FSW
- Full-time
…This is not an order-taking position. The goal is to become a consultant to customers by understanding their operation, identifying opportunities, and helping protect and grow their…
Added 1 day ago
FH
Lead, Clinical Engagement, Meditech Expanse Project
Fraser Health
Surrey, BC
- Temporary
Provide support and expertise to the project delivery team and committee on development of integrated project charters, schedules and work plans to ensure successful implementation.
Added 1 day ago
K
Senior Consultant, People & Change
KPMG
Ottawa, ON
- Full-time
As a Senior Consultant in our People and Change practice, you will contribute to the delivery of client engagements and build your consulting skillset by:
Added 1 day ago
Senior Systems Analyst
OCS Ontario Cannabis Store
Toronto, ON
…knowledge and technical expertise to support the successful delivery of enterprise…
Added 1 day ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
…business operations, enterprise architecture, and technical delivery teams, you will champion platform efficiency, drive end-user adoption, and ensure continuous value delivery across core…
Added 1 day ago
AH
Dietitian I - Pediatric Inpatients
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…Dietitian I is responsible for direct patient care and acts as a consultant to ensure pediatric Oncology, Hematology and Blood/Marrow Transplant patients receive high quality, comprehensive…
Added 1 day ago
AH
Registered Nurse - Continuing Care
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…standards, coordinating resources, establishing goals for client delivery, and evaluating outcomes. In addition, this position provides case management as well as direct client care that…
Added 1 day ago
LI
PeopleSoft Senior Systems Analyst #2
Lotus IT Solutions
Toronto, ON
- Contract
The Government Services Integration Cluster (GSIC), under the Ministry of Public and Business Service Delivery and Procurement, is seeking a PeopleSoft Senior Systems Analyst to support the…
Added 1 day ago
LI
PeopleSoft Senior Systems Analyst
Lotus IT Solutions
Toronto, ON
- Contract
The Government Services Integration Cluster (Ministry of Public and Business Service Delivery and Procurement) is seeking a PeopleSoft Senior Systems Analyst to support the Workforce…
Added 1 day ago
LI
UX Designer
Lotus IT Solutions
Toronto, ON
- Contract
The Government Services Integration Cluster, under the Ministry of Public and Business Service Delivery and Procurement, is seeking a Junior UX Designer to join their team on a fully onsite…
Added 1 day ago
A
Senior Technology Acquisition Consultant
Affinity
Calgary, AB
- Contract
The consultant will also support the development of supplier qualification frameworks, sourcing strategies, and procurement processes aimed at improving vendor selection, accelerating…
Added 1 day ago
Manager
Konrad
Toronto, ON
…Working with senior leadership, you'll own client expectations, delivery quality and the full project lifecycle on digital and AI…

BDO

Dynamics 365 Business Central Operations Manager

Hamilton, ON, Canada
Toronto, ON, Canada
Ottawa, ON, Canada
Vancouver, BC, Canada

The expected range of compensation for this role is $112,000 to $168,000. · Full-time

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Job details

Pay: The expected range of compensation for this role is $112,000 to $168,000.
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada is seeking a Dynamics 365 Business Central Operations Manager to join our fast-paced and growing Solution Operations practice, with the ability to work from anywhere in Canada. This is a new role with a primary focus to operationalize and manage the D365 Business Central service line within the practice. The ideal candidate would be someone that is passionate about operations and service, growing and maturing the team, driving continuous improvement and contributing to the evolution of the practice. As part of this role, the candidate would own the delivery and operations of key accounts. An entrepreneurial spirit is welcome in this role.

Responsibilities will include:

Growth
- Proactively identify and qualify new Business Central opportunities by leveraging deep product expertise and understanding of client business processes.
- Lead solution-focused discovery sessions, translating client requirements into practical Business Central use cases and roadmap recommendations.
- Partner with sales and delivery teams to shape solution architecture, scope, and estimates that align with client outcomes and firm standards.
- Contribute to proposal development and presentations by articulating the value of Business Central capabilities and related ISV solutions.
- Grow existing accounts through trusted-advisor relationships, identifying cross-sell and upsell opportunities across ERP, Power Platform, and complementary services.
Talent
- Support the addition of new talent through participation in the recruitment process
- On-going mentoring and coaching of the team including of performance management and career guidance
- Team utilization planning and forecasting
- Ensuring our support professionals have the skills, experience and capacity required to deliver our service offerings
Engagements
- Manage multiple engagements against budget, timeline and scope
- Provide financial and accounting recommendations to clients operating on Business Central
- Be to go-to for the Business Central team on financial and accounting best practice advice as needed when supporting clients
- Monitor and manage vendor relationships where applicable.
- Leading internal and external action planning meetings and driving deliverables to closure
- Act as an escalation contact on and off hours as needed and manage any customer satisfaction or delivery concerns
- Build deep relationships with Clients and assist in expanding engagement
Operations
- Ensuring effective delivery of operations and high customer service
- Ensuring the adherence to a consistent standardized service delivery model rooted in IT Service Management (ITSM) best practices
- Support the finance team as part of the month end billing process
- Support the evolution of tools and operational procedures driven through the lens of continuous improvement
- Update / Establish, track and report on Key Performance Indicators supporting the delivery of operational excellence

How do we define success for your role?

You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains and attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development

Your experience and education

Bachelor’s degree in business, technology or a related discipline
D365 Business Central Functional Consultant Associate certification (MB-820)
CPA
8+ years experience with Dynamics NAV and/or D365 Business Central ERP systems
5+ years’ experience in the Information Technology / Consulting space with demonstrated operational experience
5+ years' experience in overseeing software projects / programs
5+ years' experience in managing and mentoring a team of at least 5 team members
5+ years' experience in engaging in pre-sales activities including estimations and proposal writing
3+ years' experience in managing upwards inclusive of engaging with senior customer personnel (Controllers, Directors, VPs etc)
3+ years' experience in creation and implementing operational procedures and continuous improvement activities
Certification / Working Knowledge in Agile or Scrum methodology or Project Management

Other Skills

Certification / Working Knowledge in ITIL or ITSM related programs
Understanding of key concepts and fundamentals in Dynamics 365 Business Central
Strong customer relationship skills
Excellent communication and presentation skills
Excellent troubleshooting and problem solving skills
Excellent in multi-tasking and time management

The expected range of compensation for this role is $112,000 to $168,000.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars - Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways:

We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
We support your achievement of personal goals outside of the office and making an impact on your community.
We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose
We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here:

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.

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More about this job

Responsibilities

The Operations Manager will operationalize and manage the D365 Business Central service line while driving continuous improvement and team growth. Responsibilities include managing key account delivery, supporting pre-sales activities, and ensuring standardized service delivery models.

Requirements

Candidates must hold a Bachelor's degree, a CPA designation, and the D365 Business Central Functional Consultant Associate certification. The role requires over 8 years of experience with Dynamics NAV/Business Central and at least 5 years in IT consulting, project management, and team leadership.

Skills

Dynamics 365 Business Central
Dynamics NAV
ERP systems
Operations management
Service delivery
Team leadership
Mentoring
Pre-sales
Proposal writing
Financial reporting
ITSM
Agile
Scrum
Project management
Strategic planning

Benefits

Comprehensive benefits
Flexible personal time off policy
Wellness reimbursement
Professional development opportunities
Community involvement initiatives

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365 Business Central
Dynamics NAV
ERP
CPA
MB-820
ITSM
ITIL
Agile
Scrum
Project Management
Operations Management
Service Delivery
Consulting
Pre-sales
Financial Accounting
Power Platform
ISV Solutions
KPI
Continuous Improvement
Team Mentoring
Strategic Planning
Business Process
Software Implementation
Resource Forecasting
Budget Management
Vendor Management
Digital Transformation
Operational Excellence
Change Management

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