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Added 2 mins ago
PS
Senior Analyst, Canada Growth Fund Investment Management (Calgary)
Public Sector Pension Investment Board
Calgary, AB
- Full-time
…Investments would act as the independent and exclusive investment manager for the Canada Growth Fund (CGF) a $15 billion public investment vehicle that was established to support the growth…
Added 2 mins ago
CC
Senior Manager, Salesforce Platform Architecture & Development
Canadian Cancer Society
Toronto, ON · Montreal, QC · Quebec, QC · Prince George, BC · Vancouver, BC · Kelowna, BC · Halifax, NS · St. John's, NL · Calgary, AB
- Full-time
Job Title: Senior Manager, Salesforce Platform Architecture & Development
Added 2 mins ago
R
Gestionnaire des Projets Technique / Technical Project Manager
RTX
Longueuil, QC
- Full-time
Added 2 mins ago
R
Chef d'équipe, chaîne d'approvisionnement / Team Lead, Supply Chain
RTX
Longueuil, QC
- Full-time
Added 2 mins ago
IC
Continuous Improvement Leader
IMT CORPORATION
ON
- $98,400 to $147,600 CAD / year
- Full-time
This role also provides broad exposure to plant operations, strategic planning, project management, budgeting, financial performance, capital investments, and organizational development…
Added 2 mins ago
GI
Account Manager
Guillevin International
Mississauga, ON · NCS - National Cable Specialists Sales Office
- Full-time
We are looking for an Account Manager who enjoys a fast paced environment with a desire to improve themselves and advance within the company. The incumbent will be a team player who…
Added 2 mins ago
Financial Analyst
The Regina Exhibition Association Limited
Regina, SK
Reporting to the Manager, Financial Operations, the Financial Analyst is a business partner responsible for monitoring the financial and non-financial performance of the Regina Exhibition…
Added 2 mins ago
M-
Gestionnaire de projets, développement et optimisation des espaces
Mila - Institut québécois d'intelligence artificielle
Remote, Canada
- Full-time
- Remote
…developing Mila’s spaces, and promoting its visibility. As a Project Manager - Development and Space Optimization, you will support the management team in optimizing processes, defining…
Added 2 mins ago
FB
Senior Manager, Financial Reporting
Fairstone Bank
Montreal, QC
- Full-time
Join Fairstone as a Senior manager, financial reporting and be part of our talented and growing team!
Added 4 mins ago
DI
Sr Analyst, Business Systems
Definity Insurance Company
Toronto, ON
- Full-time
Collaborate with the Scrum Master/Project Manager and the team to develop and maintain the project Kanban/Product backlog, and develop the Iteration/Sprint Plan and Release plan
Added 4 mins ago
Engineer 1-3 (Municipal Engineer)
The Government of Nova Scotia
Halifax, NS
As a Municipal Engineer, you will work closely with the Senior Engineer and report to the Manager of Municipal Infrastructure. You will provide technical engineering expertise in support of…
Added 4 mins ago
Manager, Workforce Advisory - ERP Change Management
EY
Winnipeg, MB · Toronto, ON · Montreal, QC · Quebec, QC · Saskatoon, SK · Halifax, NS · St. John's, NL · Saint John, NB · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Calgary, AB · Waterloo, ON
As a Manager, you will play a critical role in leading end-to-end change workstreams within complex SAP programs, advising senior client stakeholders, and managing project teams. You will…
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Bilingual Senior Project Manager
TELUS
Winnipeg, MB · Moncton, NB · Ottawa, ON · Montreal, QC · Quebec, QC · Regina, SK · Victoria, BC · Vancouver, BC · Halifax, NS · Edmonton, AB · Calgary, AB · Toronto, ON
As a Senior Project Manager on the TELUS Health Payvider Operations Project Management team, you'll lead complex, high-stakes healthcare system implementations that directly impact…
Added 4 mins ago
NP
FTS Assistant Manager (Greater Toronto Area)
Nippon Paint Automotive Americas, Inc.
Toronto, ON
- Full-time
The Field Technical Service Assistant Manager provides leadership and direction for the regional Field Technical Service (FTS) team, supporting customer relationships, technical service…
Added 9 mins ago
IS
Maintenance Supervisor
Irving Shipbuilding
Halifax, NS
- Full-time
Preferred certifications include Project Management Professional, Certified Planner, CADD, CNC, machinist, vibration analysis, oil analysis, infrared thermography, acoustic emissions,…
Added 9 mins ago
DO
Project Manager
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
We are currently seeking to fill Seven (7) Project Manager positions in the State Development and Project Facilitation Group of DEED. While the positions share the same classification and…
Added 9 mins ago
WI
Manager, Structural Engineering
WSP in Canada
Canada
- Full-time
…reporting to the Regional Director, you will act as a team manager, technical leader, and client‑facing project lead, driving structural solutions for public and municipal clients…
Added 9 mins ago
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Growth Marketing Specialist
PheedLoop
Toronto, ON
- Full-time
As a Growth Marketing Specialist at PheedLoop, you'll work closely with our Growth Marketing Manager and marketing team to help execute campaigns, generate leads, and tell our story across…
Added 9 mins ago
RD
SAP Functional Consultant
Randstad Digital
Toronto, ON
- Contract
Provide clear project status updates and timely escalations to the Project Manager or Application Manager.
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Maintenance Lead Hand
Barminco
Dease Lake 9, BC
- Full-time
Confirming that all workshop tooling and equipment is in a safe and serviceable condition, and if not, raising to the Maintenance Foreman or Project Manager
Added 9 mins ago
SS
Associate, Communications and Campaigns
Sussex Strategy Group
Toronto, ON
- Full-time
…digital advertising campaigns through platforms such as Meta Ads Manager or Google…
Added 9 mins ago
SS
Senior Account Manager - HVAC - Ontario
Summit Search Group
ON · Ontario, Canada
- Full-time
Our client is a growing HVAC and building products organization seeking a full-time Senior Account Manager to support continued business growth across Ontario. This position will involve…
Added 9 mins ago
DI
Director, Insights
Dig Insights
ON · Ontario, Canada
- Full-time
…any questions or clarifications. They can be relied on for project updates, recommendations on additional analysis required, working with other Dig team members to develop solutions to any…
Added 9 mins ago
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Implementation Consultant
Nakisa
Montreal, QC
- Full-time
…work as part of a Professional Services delivery team led by a Project Manager, who plans and manages the overall project. You will own your assigned implementation workstreams and…
Added 9 mins ago
N
Product Manager
Nakisa
Montreal, QC
- Full-time
Join Nakisa as a Product Manager – IWMS, responsible for driving the growth, adoption, and success of Nakisa's Integrated Workplace Management System (IWMS) product portfolio, including…

BDO

Dynamics 365 Business Central Operations Manager

Hamilton, ON, Canada
Toronto, ON, Canada
Ottawa, ON, Canada
Vancouver, BC, Canada

The expected range of compensation for this role is $112,000 to $168,000. · Full-time

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Job details

Pay: The expected range of compensation for this role is $112,000 to $168,000.
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada is seeking a Dynamics 365 Business Central Operations Manager to join our fast-paced and growing Solution Operations practice, with the ability to work from anywhere in Canada. This is a new role with a primary focus to operationalize and manage the D365 Business Central service line within the practice. The ideal candidate would be someone that is passionate about operations and service, growing and maturing the team, driving continuous improvement and contributing to the evolution of the practice. As part of this role, the candidate would own the delivery and operations of key accounts. An entrepreneurial spirit is welcome in this role.

Responsibilities will include:

Growth
- Proactively identify and qualify new Business Central opportunities by leveraging deep product expertise and understanding of client business processes.
- Lead solution-focused discovery sessions, translating client requirements into practical Business Central use cases and roadmap recommendations.
- Partner with sales and delivery teams to shape solution architecture, scope, and estimates that align with client outcomes and firm standards.
- Contribute to proposal development and presentations by articulating the value of Business Central capabilities and related ISV solutions.
- Grow existing accounts through trusted-advisor relationships, identifying cross-sell and upsell opportunities across ERP, Power Platform, and complementary services.
Talent
- Support the addition of new talent through participation in the recruitment process
- On-going mentoring and coaching of the team including of performance management and career guidance
- Team utilization planning and forecasting
- Ensuring our support professionals have the skills, experience and capacity required to deliver our service offerings
Engagements
- Manage multiple engagements against budget, timeline and scope
- Provide financial and accounting recommendations to clients operating on Business Central
- Be to go-to for the Business Central team on financial and accounting best practice advice as needed when supporting clients
- Monitor and manage vendor relationships where applicable.
- Leading internal and external action planning meetings and driving deliverables to closure
- Act as an escalation contact on and off hours as needed and manage any customer satisfaction or delivery concerns
- Build deep relationships with Clients and assist in expanding engagement
Operations
- Ensuring effective delivery of operations and high customer service
- Ensuring the adherence to a consistent standardized service delivery model rooted in IT Service Management (ITSM) best practices
- Support the finance team as part of the month end billing process
- Support the evolution of tools and operational procedures driven through the lens of continuous improvement
- Update / Establish, track and report on Key Performance Indicators supporting the delivery of operational excellence

How do we define success for your role?

You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains and attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development

Your experience and education

Bachelor’s degree in business, technology or a related discipline
D365 Business Central Functional Consultant Associate certification (MB-820)
CPA
8+ years experience with Dynamics NAV and/or D365 Business Central ERP systems
5+ years’ experience in the Information Technology / Consulting space with demonstrated operational experience
5+ years' experience in overseeing software projects / programs
5+ years' experience in managing and mentoring a team of at least 5 team members
5+ years' experience in engaging in pre-sales activities including estimations and proposal writing
3+ years' experience in managing upwards inclusive of engaging with senior customer personnel (Controllers, Directors, VPs etc)
3+ years' experience in creation and implementing operational procedures and continuous improvement activities
Certification / Working Knowledge in Agile or Scrum methodology or Project Management

Other Skills

Certification / Working Knowledge in ITIL or ITSM related programs
Understanding of key concepts and fundamentals in Dynamics 365 Business Central
Strong customer relationship skills
Excellent communication and presentation skills
Excellent troubleshooting and problem solving skills
Excellent in multi-tasking and time management

The expected range of compensation for this role is $112,000 to $168,000.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars - Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways:

We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
We support your achievement of personal goals outside of the office and making an impact on your community.
We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose
We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here:

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.

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More about this job

Responsibilities

The Operations Manager will operationalize and manage the D365 Business Central service line while driving continuous improvement and team growth. Responsibilities include managing key account delivery, supporting pre-sales activities, and ensuring standardized service delivery models.

Requirements

Candidates must hold a Bachelor's degree, a CPA designation, and the D365 Business Central Functional Consultant Associate certification. The role requires over 8 years of experience with Dynamics NAV/Business Central and at least 5 years in IT consulting, project management, and team leadership.

Skills

Dynamics 365 Business Central
Dynamics NAV
ERP systems
Operations management
Service delivery
Team leadership
Mentoring
Pre-sales
Proposal writing
Financial reporting
ITSM
Agile
Scrum
Project management
Strategic planning

Benefits

Comprehensive benefits
Flexible personal time off policy
Wellness reimbursement
Professional development opportunities
Community involvement initiatives

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365 Business Central
Dynamics NAV
ERP
CPA
MB-820
ITSM
ITIL
Agile
Scrum
Project Management
Operations Management
Service Delivery
Consulting
Pre-sales
Financial Accounting
Power Platform
ISV Solutions
KPI
Continuous Improvement
Team Mentoring
Strategic Planning
Business Process
Software Implementation
Resource Forecasting
Budget Management
Vendor Management
Digital Transformation
Operational Excellence
Change Management

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