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Added 4 mins ago
IT Business Analyst (On Call)
Okanagan College
Kelowna, BC
Under the general direction of the Manager of Software & Enterprise Systems, the IT Agile Project Coordinator plays a key role in coordinating a variety of technology initiatives that…
Added 4 mins ago
WL
Market Manager - Data Center & Energy
Weidmuller Ltd
Markham, ON
- $140,000 to $160,000 CAD / year
- Full-time
Coordinate design, sourcing, service, delivery, commercial, and customer-marketing requirements to provide consistent and responsive customer support.
Added 4 mins ago
H
Occupational Therapist Degree Senior
HealthCareersInSask.ca
Fort Qu'appelle, SK
- Full-time
Job Description: Reporting to the Primary Health Care Manager, the Senior Occupational Therapist is responsible for the planning, development, organization and delivery of therapy services…
Added 6 mins ago
N
Manager, Network Ops Control Centre
Northwestel
Yellowknife, NT
- Full-time
The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP)…
Added 6 mins ago
BG
SERVICE TECHNICIAN - BRITISH COLUMBIA
BV GLAZING
Burnaby, BC
- $65,000 to $75,000 CAD / year
- Full-time
Report daily to Service Manager using daily work logs, deficiency tracking software, email and order databases.
Added 6 mins ago
TC
Supervisor, Middle Office
The Citco Group Limited
Toronto, ON
- Full-time
You will assist in the management of a team within the Reconciliations, Client Service and Delivery group. The Reconciliations function is responsible for reconciling client transactions to…
Added 19 mins ago
TR
AI Product Security Manager
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
As a Product Security Manager, you will lead a team of senior security engineers within Thomson Reuters' Product Security function. You will help engineering teams across a diverse product…
Added 19 mins ago
C
Quality Assurance Coordinator
Cencora
Mississauga, ON · CAN > ON > Mississauga > Viscount
- Full-time
Implementing processes to monitor product or service quality throughout the entire lifecycle from design to delivery. This may involve conducting inspections and analyzing data to ensure…
Added 19 mins ago
T
Operations Officer II
TD
Mississauga, ON
- Full-time
Identify opportunities to improve service delivery
Added 19 mins ago
T
Bus Mgmt Specialist
TD
Toronto, ON
- Full-time
…governance objectives. Interfaces regularly with management in the delivery of work…
Added 19 mins ago
T
Financial Planner
TD
Grimsby, ON · Niagara Falls, ON · St. Catharines, ON · London, ON
- Full-time
Monitoring productivity and service delivery, identifying opportunities for increased efficiency, and championing continuous improvement initiatives
Added 19 mins ago
T
Sr. Platform Engineer, TD Securities
TD
Toronto, ON
- Full-time
Promote the best practices and follow the continuous integration and delivery.
Added 19 mins ago
H
Physical Therapist Degree
HealthCareersInSask.ca
Fort Qu'appelle, SK
- Full-time
Job Description: Reports to the Primary Health Care Manager. The staff therapist is responsible for the delivery of therapy programs in accordance with philosophy and service guidelines of…
Added 19 mins ago
MS
Catering & Conference Services Manager
Markham Suites Hotel Limited
Markham, ON
- $6,000 to $65,000 CAD / year
- Full-time
We are seeking an energetic and detail-oriented Catering & Conference Services Manager to lead our catering and event operations with enthusiasm and professionalism. The Catering &…
Added 19 mins ago
NR
Catering Attendant / Receptionist
Norton Rose Fulbright
Vancouver, BC
- Full-time
…to join our Vancouver office. This role will report to the Manager, Office Services & Facilities and will be responsible for delivering a first-class hospitality experience to clients,…
Added 19 mins ago
MC
Operator - 2
Midwest co-operative services
Harriston, ON
- $24 to $29 CAD / hour
- Full-time
…of Operator 2. Under the direction of the Agronomy Location Manager, the Operator – 2 safely operates trucks, custom application equipment, and facility machinery. This role is suited for…
Added 19 mins ago
CH
Fraud, Waste and Abuse Operations Lead Analyst - 12 Months Contract - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
Ensure alignment and consistency of delivery of program between all benefits
Added 19 mins ago
B
Senior Manager, Technology Risk Management
BMO
Toronto, ON · FCP
- Full-time
…assessment of education and training needs; development and delivery of training; and development and execution of regulatory administration processes and…
Added 19 mins ago
Supply Chain Coordinator (Project Procurement)
BWXT
Cambridge, ON
…Supply Chain Coordinator as required, report to the Procurement Manager, work under the guidance of a Supply Chain Coordinator II, and collaborate closely with both internal and external…
Added 19 mins ago
A
Responsable d’Acceptation Client / Customer Acceptance Manager
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Responsable d'acceptation Clien / Customer Acceptance Manager
Added 19 mins ago
Sales Development Manager, Multi-channel
CONA Services
Nanaimo, BC
…Convenience & Gas stores, Restaurants & Bars, and other Food Service / On Premise establishments. The SDM's primary goal is to drive profitable sales by deeply understanding the diverse…
Added 19 mins ago
CS
Lloydminster - Full-time Class 1 Driver Merchandiser (12 Month Contract)
CONA Services
AB · Lloydminster, AB
- Full-time
Reporting to the Warehouse Supervisor or Manager, Coke Canada Bottling Driver Merchandisers (or Bulk Drivers) are responsible for delivery of pre-ordered product to assigned accounts,…
Added 19 mins ago
CS
Lloydminster - Full-time Class 1 Driver Merchandiser (12 Month Contract)
CONA Services
AB · Lloydminster, AB
- Full-time
Reporting to the Warehouse Supervisor or Manager, Coke Canada Bottling Driver Merchandisers (or Bulk Drivers) are responsible for delivery of pre-ordered product to assigned accounts,…
Added 19 mins ago
Sales Development Manager, Multi-channel
CONA Services
Nanaimo, BC
Coke Canada Bottling Sales Development Manager’s (SDM) are responsible for identifying and selling against opportunities within Coke Canada’s local and national large store customers. The…
Added 19 mins ago
Patient Safety Consultant, Quality & Patient Safety
Nova Scotia Health and IWK Health
Halifax, NS
…risk mitigation initiatives that have an impact on care and service provision across the Health Centre. The PSC models, fosters and assumes a leadership role in best practice for patient…

BDO

Dynamics 365 Business Central Operations Manager

Hamilton, ON, Canada
Toronto, ON, Canada
Ottawa, ON, Canada
Vancouver, BC, Canada

The expected range of compensation for this role is $112,000 to $168,000. · Full-time

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Job details

Pay: The expected range of compensation for this role is $112,000 to $168,000.
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada is seeking a Dynamics 365 Business Central Operations Manager to join our fast-paced and growing Solution Operations practice, with the ability to work from anywhere in Canada. This is a new role with a primary focus to operationalize and manage the D365 Business Central service line within the practice. The ideal candidate would be someone that is passionate about operations and service, growing and maturing the team, driving continuous improvement and contributing to the evolution of the practice. As part of this role, the candidate would own the delivery and operations of key accounts. An entrepreneurial spirit is welcome in this role.

Responsibilities will include:

Growth
- Proactively identify and qualify new Business Central opportunities by leveraging deep product expertise and understanding of client business processes.
- Lead solution-focused discovery sessions, translating client requirements into practical Business Central use cases and roadmap recommendations.
- Partner with sales and delivery teams to shape solution architecture, scope, and estimates that align with client outcomes and firm standards.
- Contribute to proposal development and presentations by articulating the value of Business Central capabilities and related ISV solutions.
- Grow existing accounts through trusted-advisor relationships, identifying cross-sell and upsell opportunities across ERP, Power Platform, and complementary services.
Talent
- Support the addition of new talent through participation in the recruitment process
- On-going mentoring and coaching of the team including of performance management and career guidance
- Team utilization planning and forecasting
- Ensuring our support professionals have the skills, experience and capacity required to deliver our service offerings
Engagements
- Manage multiple engagements against budget, timeline and scope
- Provide financial and accounting recommendations to clients operating on Business Central
- Be to go-to for the Business Central team on financial and accounting best practice advice as needed when supporting clients
- Monitor and manage vendor relationships where applicable.
- Leading internal and external action planning meetings and driving deliverables to closure
- Act as an escalation contact on and off hours as needed and manage any customer satisfaction or delivery concerns
- Build deep relationships with Clients and assist in expanding engagement
Operations
- Ensuring effective delivery of operations and high customer service
- Ensuring the adherence to a consistent standardized service delivery model rooted in IT Service Management (ITSM) best practices
- Support the finance team as part of the month end billing process
- Support the evolution of tools and operational procedures driven through the lens of continuous improvement
- Update / Establish, track and report on Key Performance Indicators supporting the delivery of operational excellence

How do we define success for your role?

You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains and attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development

Your experience and education

Bachelor’s degree in business, technology or a related discipline
D365 Business Central Functional Consultant Associate certification (MB-820)
CPA
8+ years experience with Dynamics NAV and/or D365 Business Central ERP systems
5+ years’ experience in the Information Technology / Consulting space with demonstrated operational experience
5+ years' experience in overseeing software projects / programs
5+ years' experience in managing and mentoring a team of at least 5 team members
5+ years' experience in engaging in pre-sales activities including estimations and proposal writing
3+ years' experience in managing upwards inclusive of engaging with senior customer personnel (Controllers, Directors, VPs etc)
3+ years' experience in creation and implementing operational procedures and continuous improvement activities
Certification / Working Knowledge in Agile or Scrum methodology or Project Management

Other Skills

Certification / Working Knowledge in ITIL or ITSM related programs
Understanding of key concepts and fundamentals in Dynamics 365 Business Central
Strong customer relationship skills
Excellent communication and presentation skills
Excellent troubleshooting and problem solving skills
Excellent in multi-tasking and time management

The expected range of compensation for this role is $112,000 to $168,000.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars - Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways:

We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
We support your achievement of personal goals outside of the office and making an impact on your community.
We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose
We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here:

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.

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More about this job

Responsibilities

The Operations Manager will operationalize and manage the D365 Business Central service line while driving continuous improvement and team growth. Responsibilities include managing key account delivery, supporting pre-sales activities, and ensuring standardized service delivery models.

Requirements

Candidates must hold a Bachelor's degree, a CPA designation, and the D365 Business Central Functional Consultant Associate certification. The role requires over 8 years of experience with Dynamics NAV/Business Central and at least 5 years in IT consulting, project management, and team leadership.

Skills

Dynamics 365 Business Central
Dynamics NAV
ERP systems
Operations management
Service delivery
Team leadership
Mentoring
Pre-sales
Proposal writing
Financial reporting
ITSM
Agile
Scrum
Project management
Strategic planning

Benefits

Comprehensive benefits
Flexible personal time off policy
Wellness reimbursement
Professional development opportunities
Community involvement initiatives

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365 Business Central
Dynamics NAV
ERP
CPA
MB-820
ITSM
ITIL
Agile
Scrum
Project Management
Operations Management
Service Delivery
Consulting
Pre-sales
Financial Accounting
Power Platform
ISV Solutions
KPI
Continuous Improvement
Team Mentoring
Strategic Planning
Business Process
Software Implementation
Resource Forecasting
Budget Management
Vendor Management
Digital Transformation
Operational Excellence
Change Management

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