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Added 19 mins ago
GG
Property Administrator
Great Gulf
Toronto, ON
- Full-time
Prepare and issue purchase orders to vendors for the GTA portfolio, as required by the General Manager or Senior Operations Manager
Added 50 mins ago
T
Data Scientist III - Financial Crimes Network Analytics (ATH 5556)
TD
Toronto, ON · Markham, ON
- Full-time
…a high-impact analytical initiative with visibility across senior…
Added 1 hour ago
C
Senior Software Engineer, Elixir
Clarity
Remote, Canada
- $150,000 to $275,000 CAD / year
- Full-time
- Remote
As a Senior Engineer at Hiive, you will be a hands-on contributor to the backed system powering our platform, while building a user friendly interface. You will collaborate with technical…
Added 1 hour ago
C
Senior Software Engineer
Clarity
Remote, Canada
- Full-time
- Remote
As a Senior Full Stack Engineer, you will be a hands-on contributor to the frontend and backend apps powering our platform. You will learn Elixir on the job from your colleagues and…
Added 1 hour ago
AI Engineer Intern (Masters)
Electronic Arts
Vancouver, BC
As a Software Engineer with expertise in AI/ML systems and platform development, you will help create a scalable AI Platform.
Added 1 hour ago
RB
Senior AI/ML Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
Added 1 hour ago
Client Director
Open Text Corporation
Virtual
Own revenue forecasting and reporting, providing accurate quarterly updates to senior leadership
Added 1 hour ago
O
Vice President of Product
Omegro
ON · Ontario, Canada
- Full-time
Senior general management or product leadership with P&L accountability, ideally in B2B software, data platforms or industrial / asset-intensive sectors.
Added 1 hour ago
IG
Certification Auditor
Insight Global
Guelph, ON
- Full-time
…design and reporting of operational efficiencies of controls to senior management. You are a key resource to the development of test plans and an expert in the configuration and operation…
Added 1 hour ago
E
Senior Product Support Professional
Ericsson
Ottawa, ON
- Full-time
RAN Software & Compute Platforms Engineering (RCE) is a unit with responsibilities for software and compute, focusing on next-gen development for open and cloud-native RAN software. With…
Added 1 hour ago
RT
Business Development Associate
Rival Technologies
Vancouver, BC
- Full-time
Exceptional written and verbal communication skills, with the ability to build rapport quickly and confidently engage senior decision-makers.
Added 1 hour ago
DW
Business Development Representative
DDS Wireless
Vancouver, BC
- Full-time
…ideal candidate is persistent, confident communicating with senior decision-makers, highly organized, and energized by opening new…
Added 1 hour ago
Director, Deal Desk & Pricing Strategy
Varicent
Toronto, ON
Ability to influence senior stakeholders across Sales, Finance, Legal, Customer Success, Product, and Revenue Operations
Added 1 hour ago
B
Manager, Architecture & Design (Enterprise Architect)
BDO
AB · Winnipeg, MB · Halifax, NS · Calgary, AB
- Full-time
Coach and develop architects, manage demand and capacity, and communicate architecture decisions clearly to senior leaders and delivery teams.
Added 2 hours ago
Product Manager
Asana
Vancouver, BC
We're looking for a Senior Product Manager to lead our Integrations Platform team and build the connective tissue between Asana and the broader tools, data systems, and developer ecosystem…
Added 2 hours ago
RB
Senior Director, ALM Research & Analytics
Royal Bank of Canada
Toronto, ON
- Full-time
Prior exposure to ALM risk engine platforms and software (e.g. QRM or similar)
Added 2 hours ago
MS
Software AI&T Manager
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
The Software AI&T Manager manages the test automation software delivery related to the Assembly, Integration and test portion of a program, an element of a program, a product, to meet…
Added 2 hours ago
S
Migration Strategist
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Serve as the senior migration advisor for executive steering committees and governance forums.
Added 2 hours ago
MR
Senior Platform Engineer/ High Growth
Motion Recruitment
Toronto, ON
- $190,000 to $220,000 USD / year
- Full-time
A high-growth technology organization building mission-critical reliability and incident-response software is looking for a Senior Platform Engineer to help scale the infrastructure behind…
Added 2 hours ago
Business Planner, Procurement Transformation
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Utilize project management software and tools to track progress, generate reports, and provide updates to project director and the senior leadership
Added 2 hours ago
Senior Actuarial Analyst - Corporate Actuarial - Reserving (All Levels)
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Lloydminster, AB · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
Senior Actuarial Consultant $120,000 - $145,000
Added 2 hours ago
Architecte de la sécurité SAP / SAP Security Architect
Syntax
Thornhill, ON
…rejoindre son équipe. Ce poste s’adresse à un(e) professionnel(le) senior de la sécurité qui combine une solide expertise en sécurité SAP avec des capacités de leadership architectural et…
Added 2 hours ago
WI
Senior Actuarial Analyst - Corporate Actuarial - Reserving (All Levels)
Wawanesa Insurance
Toronto, ON · North York, ON
- Other
Senior Actuarial Consultant $120,000 - $145,000
Added 2 hours ago
Senior AI Engineer
Charger Logistics Inc
Brampton, ON
Added 2 hours ago
Senior Manager, ServiceNow Platform Delivery & Transformation
Bell
Montreal, QC
We are seeking a Senior Manager to lead the strategic evolution, delivery, and operational excellence of Bell's ServiceNow platform across critical business and technology domains. This…

BDO

Dynamics 365 Business Central Operations Manager

Hamilton, ON, Canada
Toronto, ON, Canada
Ottawa, ON, Canada
Vancouver, BC, Canada

The expected range of compensation for this role is $112,000 to $168,000. · Full-time

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Job details

Pay: The expected range of compensation for this role is $112,000 to $168,000.
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada is seeking a Dynamics 365 Business Central Operations Manager to join our fast-paced and growing Solution Operations practice, with the ability to work from anywhere in Canada. This is a new role with a primary focus to operationalize and manage the D365 Business Central service line within the practice. The ideal candidate would be someone that is passionate about operations and service, growing and maturing the team, driving continuous improvement and contributing to the evolution of the practice. As part of this role, the candidate would own the delivery and operations of key accounts. An entrepreneurial spirit is welcome in this role.

Responsibilities will include:

Growth
- Proactively identify and qualify new Business Central opportunities by leveraging deep product expertise and understanding of client business processes.
- Lead solution-focused discovery sessions, translating client requirements into practical Business Central use cases and roadmap recommendations.
- Partner with sales and delivery teams to shape solution architecture, scope, and estimates that align with client outcomes and firm standards.
- Contribute to proposal development and presentations by articulating the value of Business Central capabilities and related ISV solutions.
- Grow existing accounts through trusted-advisor relationships, identifying cross-sell and upsell opportunities across ERP, Power Platform, and complementary services.
Talent
- Support the addition of new talent through participation in the recruitment process
- On-going mentoring and coaching of the team including of performance management and career guidance
- Team utilization planning and forecasting
- Ensuring our support professionals have the skills, experience and capacity required to deliver our service offerings
Engagements
- Manage multiple engagements against budget, timeline and scope
- Provide financial and accounting recommendations to clients operating on Business Central
- Be to go-to for the Business Central team on financial and accounting best practice advice as needed when supporting clients
- Monitor and manage vendor relationships where applicable.
- Leading internal and external action planning meetings and driving deliverables to closure
- Act as an escalation contact on and off hours as needed and manage any customer satisfaction or delivery concerns
- Build deep relationships with Clients and assist in expanding engagement
Operations
- Ensuring effective delivery of operations and high customer service
- Ensuring the adherence to a consistent standardized service delivery model rooted in IT Service Management (ITSM) best practices
- Support the finance team as part of the month end billing process
- Support the evolution of tools and operational procedures driven through the lens of continuous improvement
- Update / Establish, track and report on Key Performance Indicators supporting the delivery of operational excellence

How do we define success for your role?

You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains and attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development

Your experience and education

Bachelor’s degree in business, technology or a related discipline
D365 Business Central Functional Consultant Associate certification (MB-820)
CPA
8+ years experience with Dynamics NAV and/or D365 Business Central ERP systems
5+ years’ experience in the Information Technology / Consulting space with demonstrated operational experience
5+ years' experience in overseeing software projects / programs
5+ years' experience in managing and mentoring a team of at least 5 team members
5+ years' experience in engaging in pre-sales activities including estimations and proposal writing
3+ years' experience in managing upwards inclusive of engaging with senior customer personnel (Controllers, Directors, VPs etc)
3+ years' experience in creation and implementing operational procedures and continuous improvement activities
Certification / Working Knowledge in Agile or Scrum methodology or Project Management

Other Skills

Certification / Working Knowledge in ITIL or ITSM related programs
Understanding of key concepts and fundamentals in Dynamics 365 Business Central
Strong customer relationship skills
Excellent communication and presentation skills
Excellent troubleshooting and problem solving skills
Excellent in multi-tasking and time management

The expected range of compensation for this role is $112,000 to $168,000.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars - Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways:

We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
We support your achievement of personal goals outside of the office and making an impact on your community.
We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose
We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here:

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.

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More about this job

Responsibilities

The Operations Manager will operationalize and manage the D365 Business Central service line while driving continuous improvement and team growth. Responsibilities include managing key account delivery, supporting pre-sales activities, and ensuring standardized service delivery models.

Requirements

Candidates must hold a Bachelor's degree, a CPA designation, and the D365 Business Central Functional Consultant Associate certification. The role requires over 8 years of experience with Dynamics NAV/Business Central and at least 5 years in IT consulting, project management, and team leadership.

Skills

Dynamics 365 Business Central
Dynamics NAV
ERP systems
Operations management
Service delivery
Team leadership
Mentoring
Pre-sales
Proposal writing
Financial reporting
ITSM
Agile
Scrum
Project management
Strategic planning

Benefits

Comprehensive benefits
Flexible personal time off policy
Wellness reimbursement
Professional development opportunities
Community involvement initiatives

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365 Business Central
Dynamics NAV
ERP
CPA
MB-820
ITSM
ITIL
Agile
Scrum
Project Management
Operations Management
Service Delivery
Consulting
Pre-sales
Financial Accounting
Power Platform
ISV Solutions
KPI
Continuous Improvement
Team Mentoring
Strategic Planning
Business Process
Software Implementation
Resource Forecasting
Budget Management
Vendor Management
Digital Transformation
Operational Excellence
Change Management

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