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Added 2 mins ago
SI
Supervisor, Production
Saputo Inc.
Georgetown, ON
- Full-time
Reporting to the Production Manager, this position is responsible for leading our production employees and overseeing the day-to-day operations to ensure objectives are met for quality,…
Added 5 mins ago
IT Support Technician
Northern Mat & Bridge
Clairmont, AB
Northern Mat & Bridge is seeking a skilled and service-oriented IT Support Technician to join our Information Technology team. Reporting to the IT Manager, this role provides hands-on…
Added 5 mins ago
Business Analyst
Town of Tecumseh
Windsor, ON
Reporting to the Manager Information Technology, the Business Analyst is a critical bridge between Technology & Client Services (TCS) and its client groups.
Added 5 mins ago
Senior IT Auditor
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Stellarton, NS · Dartmouth, NS · Calgary, AB
Reporting to the Manager, IT, Cyber and Transformation Audit, you will be responsible for executing risk-based technology audits and transformation assurance engagements that provide…
Added 5 mins ago
Research Scientist
Toronto and Region Conservation Authority (TRCA)
Toronto, ON
Contributes to the development and implementation of industry best practices, more efficient processes and procedures and the innovative use of new technology
Added 5 mins ago
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Senior Manager, KYC Technology and Capabilities Enablement (5579)
TD
Toronto, ON
- Full-time
TD is seeking a strategic and execution-oriented leader to advance technology enablement across the KYC program within FCRM. The Senior Manager, KYC Technology Enablement will define and…
Added 5 mins ago
T
Software Engineer I - Development and Quality Engineering
TD
Toronto, ON
- Full-time
The Risk Technology team within the Finance and Risk Platform group is a dynamic, high-performing, and fast-paced team supporting enterprise credit risk applications used for the Bank’s…
Added 7 mins ago
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Senior Implementation Consultant
Nakisa
Montreal, QC
- Full-time
As a Senior Implementation Consultant at Nakisa, you'll lead complex enterprise implementations from kickoff to go-live, helping some of the world's largest organizations turn complicated…
Added 7 mins ago
MT
Senior Project Manager
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Internship
Vacancy Name Senior Project Manager Vacancy No VN1000 Function Syn - Delivery & Operations Work Location Greenhill Data Centre, IOM Business Park, Braddan, Isle of Man, IM2 2QZ Basis…
Added 7 mins ago
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Senior Change Management Consultant
Altis
Kingston, ON
- $90,000 to $119,000 CAD / year
- Contract
…modernize its professional services, and we are looking for a Manager of Organizational Change to lead the way. In this role, you will be the bridge between visionary strategy and…
Added 7 mins ago
MI
Senior Manager, Architect
Mackenzie Investments
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Senior Manager, Architect is accountable for end-to-end solution architecture for major initiatives. Translates business and application needs into architecture patterns, systems…
Added 7 mins ago
TF
Manager, Business Analysis & Insights
Toronto Foundation
Toronto, ON
- Full-time
…the most ambitious phase in our history. We’re looking for a Manager, Business Analysis & Insights to lead practical improvements in our processes, systems and reporting. Working across…
Added 19 mins ago
C
Sr. Quantitative Analyst, Quantitative Risk Modeling
CIBC
Toronto, ON
- Full-time
…governance, assessment, and consultation. Reporting to the Sr. Manager, the Sr. Quantitative Analyst will use tools such as Databricks, Python, SAS, and other modelling software, to execute…
Added 23 mins ago
BC
Assistant Head of Lighting
Banff Centre for Arts and Creativity
Banff, AB · AB- Banff, Alberta
- Full-time
Under the leadership of the Production Manager of Performing Arts and working with the Head of Lighting, some of the key responsibilities include:
Added 23 mins ago
TO
Manager, IT Program Delivery (Re-advertised)
Town of Gravenhurst
Gravenhurst, ON
- Full-time
…program, including managing existing IT systems and monitoring the technology landscape to ensure that IT maintains an appropriate technology environment to deliver excellent IT services to…
Added 39 mins ago
PG
Guidewire Claim Center
Pacta Group
Markham, ON
- Contract
Job Title: Specialist - Package Implementation
Added 39 mins ago
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Senior Manager - Software Development
Tangerine
Toronto, ON
- Full-time
Reporting to the Head of Engineering, Wealth the Senior Manager of Engineering is responsible for providing leadership and direction on end-to-end technology design and implementation.…
Added 39 mins ago
O|
Website Manager
OpTalent | Canada | Recruitment
Toronto, ON · Etobicoke, ON
- Full-time
The Digital Experience Manager is a fast paced, ever-changing leadership role that offers a unique opportunity for the right candidate to propel this company to the dominant position in the…
Added 39 mins ago
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Manager, Information Technology
SPE - Serruya Private Equity
Markham, ON
- Full-time
As our organization continues to grow through acquisitions and expansion, technology plays a critical role in supporting operational excellence, cybersecurity, and business transformation.…
Added 39 mins ago
M
Project Manager, Group Benefits Operations
Manulife
Toronto, ON · Kitchener, ON · Waterloo, ON
- Full-time
The Project Manager, Group Benefits Operations leads cross-functional Group Benefits Operations initiatives that improve plan sponsor and plan member outcomes, service performance,…
Added 39 mins ago
Senior Manager - Software Development
Scotiabank
Toronto, ON
Reporting to the Head of Engineering, Wealth the Senior Manager of Engineering is responsible for providing leadership and direction on end-to-end technology design and implementation.…
Added 39 mins ago
ED
Executive Personal Assistant #2100
Elite Domo
Markham, ON
- Full-time
…responsibilities and projects, from initial planning through successful implementation, while ensuring priorities are handled efficiently and with the highest level of…
Added 55 mins ago
MC
Financial Services Associate, Contact Centre (Full-Time, Hybrid)
Meridian Credit Union
St. Catharines, Ontario
- $60,000 to $64,000 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 55 mins ago
MF
Senior Manager, Solution Architect
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
The Sr Manager, Architect is accountable for end-to-end solution architecture for major initiatives. Translates business and application needs into architecture patterns, systems…
Added 55 mins ago
B
Process Automation Intern, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Provides advice and guidance to assigned business/group on implementation of solutions.

BDO

Dynamics 365 Business Central Operations Manager

Hamilton, ON, Canada
Toronto, ON, Canada
Ottawa, ON, Canada
Vancouver, BC, Canada

The expected range of compensation for this role is $112,000 to $168,000. · Full-time

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Job details

Pay: The expected range of compensation for this role is $112,000 to $168,000.
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada is seeking a Dynamics 365 Business Central Operations Manager to join our fast-paced and growing Solution Operations practice, with the ability to work from anywhere in Canada. This is a new role with a primary focus to operationalize and manage the D365 Business Central service line within the practice. The ideal candidate would be someone that is passionate about operations and service, growing and maturing the team, driving continuous improvement and contributing to the evolution of the practice. As part of this role, the candidate would own the delivery and operations of key accounts. An entrepreneurial spirit is welcome in this role.

Responsibilities will include:

Growth
- Proactively identify and qualify new Business Central opportunities by leveraging deep product expertise and understanding of client business processes.
- Lead solution-focused discovery sessions, translating client requirements into practical Business Central use cases and roadmap recommendations.
- Partner with sales and delivery teams to shape solution architecture, scope, and estimates that align with client outcomes and firm standards.
- Contribute to proposal development and presentations by articulating the value of Business Central capabilities and related ISV solutions.
- Grow existing accounts through trusted-advisor relationships, identifying cross-sell and upsell opportunities across ERP, Power Platform, and complementary services.
Talent
- Support the addition of new talent through participation in the recruitment process
- On-going mentoring and coaching of the team including of performance management and career guidance
- Team utilization planning and forecasting
- Ensuring our support professionals have the skills, experience and capacity required to deliver our service offerings
Engagements
- Manage multiple engagements against budget, timeline and scope
- Provide financial and accounting recommendations to clients operating on Business Central
- Be to go-to for the Business Central team on financial and accounting best practice advice as needed when supporting clients
- Monitor and manage vendor relationships where applicable.
- Leading internal and external action planning meetings and driving deliverables to closure
- Act as an escalation contact on and off hours as needed and manage any customer satisfaction or delivery concerns
- Build deep relationships with Clients and assist in expanding engagement
Operations
- Ensuring effective delivery of operations and high customer service
- Ensuring the adherence to a consistent standardized service delivery model rooted in IT Service Management (ITSM) best practices
- Support the finance team as part of the month end billing process
- Support the evolution of tools and operational procedures driven through the lens of continuous improvement
- Update / Establish, track and report on Key Performance Indicators supporting the delivery of operational excellence

How do we define success for your role?

You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains and attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development

Your experience and education

Bachelor’s degree in business, technology or a related discipline
D365 Business Central Functional Consultant Associate certification (MB-820)
CPA
8+ years experience with Dynamics NAV and/or D365 Business Central ERP systems
5+ years’ experience in the Information Technology / Consulting space with demonstrated operational experience
5+ years' experience in overseeing software projects / programs
5+ years' experience in managing and mentoring a team of at least 5 team members
5+ years' experience in engaging in pre-sales activities including estimations and proposal writing
3+ years' experience in managing upwards inclusive of engaging with senior customer personnel (Controllers, Directors, VPs etc)
3+ years' experience in creation and implementing operational procedures and continuous improvement activities
Certification / Working Knowledge in Agile or Scrum methodology or Project Management

Other Skills

Certification / Working Knowledge in ITIL or ITSM related programs
Understanding of key concepts and fundamentals in Dynamics 365 Business Central
Strong customer relationship skills
Excellent communication and presentation skills
Excellent troubleshooting and problem solving skills
Excellent in multi-tasking and time management

The expected range of compensation for this role is $112,000 to $168,000.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars - Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways:

We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
We support your achievement of personal goals outside of the office and making an impact on your community.
We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose
We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here:

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.

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More about this job

Responsibilities

The Operations Manager will operationalize and manage the D365 Business Central service line while driving continuous improvement and team growth. Responsibilities include managing key account delivery, supporting pre-sales activities, and ensuring standardized service delivery models.

Requirements

Candidates must hold a Bachelor's degree, a CPA designation, and the D365 Business Central Functional Consultant Associate certification. The role requires over 8 years of experience with Dynamics NAV/Business Central and at least 5 years in IT consulting, project management, and team leadership.

Skills

Dynamics 365 Business Central
Dynamics NAV
ERP systems
Operations management
Service delivery
Team leadership
Mentoring
Pre-sales
Proposal writing
Financial reporting
ITSM
Agile
Scrum
Project management
Strategic planning

Benefits

Comprehensive benefits
Flexible personal time off policy
Wellness reimbursement
Professional development opportunities
Community involvement initiatives

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365 Business Central
Dynamics NAV
ERP
CPA
MB-820
ITSM
ITIL
Agile
Scrum
Project Management
Operations Management
Service Delivery
Consulting
Pre-sales
Financial Accounting
Power Platform
ISV Solutions
KPI
Continuous Improvement
Team Mentoring
Strategic Planning
Business Process
Software Implementation
Resource Forecasting
Budget Management
Vendor Management
Digital Transformation
Operational Excellence
Change Management

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