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Added 7 mins ago
Senior Operations Coordinator, Regional Communities
Jewish Federation of British Columbia (JFBC)
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
Lead the administrative planning and coordination of Federation's annual Regional Communities Summit, including logistics, scheduling, materials, registrations, vendor coordination, and…
Added 7 mins ago
Manager, Collections
Rogers Bank
NB · Grand-Sault/Grand Falls, NB
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
Added 7 mins ago
Managing Partner
Antal International
Canada
Full-time
…Canada and looking for ambitious professionals to launch and lead a new office under our internationally recognized brand in virgin markets where Antal does not yet have a presence, this is…
Added 7 mins ago
Sales Hunter- Sales & Business Development- Canada
Inadev
Toronto, ON
Full-time
Own and manage the entire sales cycle, from lead generation to contract negotiation and closing.
Added 7 mins ago
Sales Manager Ontario
DMC Recruitment Group
Vancouver, BC
Full-time
…underway, they are looking for an experienced Sales Manager to lead a sales team based within the GTA and SW…
Added 7 mins ago
Executive Director
Alberta Students' Executive Council
AB · Edmonton, AB
Full-time
ASEC is seeking a dynamic and strategic Executive Director to lead the organization in fulfilling its mission. The Executive Director serves as the administrative leader of ASEC,…
Added 7 mins ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 7 mins ago
SAP Finance Domain Architect
Talan
Toronto, ON
$170,000 to $200,000 CAD / year
Full-time
…built on advanced models, and an applied research, experimental development, and innovation…
Added 7 mins ago
Oracle HCM Cloud Technology Lead
Infosys
Mississauga, ON
$92,740 to $123,375 USD / year
Full-time
…Payroll/Benefits Cloud in the CANADA public sector. You'll also lead client engagements, discussing integrations, data migrations, and reporting across relevant modules. A key part of your…
Added 7 mins ago
Lead Consultant - Oracle Fusion HCM - Payroll
Infosys
Mississauga, ON
$96,620 to $109,129 CAD / year
Full-time
Infosys is seeking an Oracle Fusion Payroll Techno Functional Lead to implement and support Fusion HCM Payroll module for Canadian public sector clients. As an Oracle Fusion HCM Payroll…
Added 7 mins ago
Software Engineer
AgileGrid Solutions
Canada
Full-time
…ensure our systems remain robust and forward-thinking. You will lead the development of architectural strategies, oversee the creation of high-level design documents, and collaborate…
Added 8 mins ago
Account Executive - Public Sector
Rogers Communications
Toronto, ON · Brampton, ON
Rogers is seeking an account executive to lead the Broader Public business development. This is a critical role to establish strategic direction in Broader Public Sector. In addition to…
Added 8 mins ago
Project Manager, PMO
British Columbia Lottery Corporation
BC · Hybrid - Kamloops or Vancouver, BC
The Project Manager is assigned to lead the execution of large scale, key strategic initiatives that are managed through the Program Management Office (PMO). The role will typically manage…
Added 8 mins ago
Account Consultant (Sales & Marketing) - Guelph
OSL Direct Services
Guelph, ON
Other
Ongoing coaching, learning, and development opportunities
Added 8 mins ago
Solutions Designer
Cisco
Toronto, ON
Full-time
You will be working alongside our Partner Account Managers and Partner Business Development Specialists to help build Partner practices and engage with our partners to drive Sales…
Added 8 mins ago
Distinguished Enterprise Architect, Flights
Priceline
Toronto, ON
Full-time
Enable data-driven product development by establishing architectural patterns for analytics, experimentation, A/B testing, feature flags, and AI/ML capabilities across the Flights…
Added 8 mins ago
Field Engineer / Specialist, RSSOM - Ontario Line
Bantrel Co.
Toronto, ON
$95,000 to $140,000 CAD / year
Full-time
The Field Specialist will report to the Lead Field Specialist and performs construction engineering assignments of a varied nature requiring a full working knowledge of construction…
Added 21 mins ago
HR Business Partner (contract)
Sobeys
Burnaby, BC
Contract
Lead the development and execution of an integrated workforce plan. Facilitate the performance calibration and succession planning processes as well as development plans to create a talent…
Added 21 mins ago
Customer Service Associate
Kent Building Supplies
Port Hawkesbury, NS
Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 21 mins ago
Freight Flow Associate
Kent Building Supplies
Gander, NL
Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 21 mins ago
Senior FTM Developer & Technical Consulting Lead
Insight Global
Canada
Contract
This role combines hands-on FTM development with technical leadership, focusing on high-value payment processing, ISO 20022, SWIFT, and the migration of legacy FTM environments to Red Hat…
Added 21 mins ago
Risk Specialist
SPECTRAFORCE
Toronto, ON
$85 to $89 CAD / hour
Contract
Lead assessments of audit and regulatory finding remediations required to mitigate risk within technology infrastructure and applications, working with stakeholders across the three lines…
Added 21 mins ago
Paint Associate
Kent Building Supplies
Riverview, NB
Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 21 mins ago
Cashier/Customer Service Representative
Kent Building Supplies
Riverview, NB
Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 21 mins ago
Yard Associate
Kent Building Supplies
Moncton, NB
Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…

BDO

Senior Manager, Solution Operations - Business Analysis & Quality

Barrie, ON, Canada
Toronto, ON, Canada
Ottawa, ON, Canada
Oakville, ON, Canada
Markham, ON, Canada
Halifax, NS, Canada
Calgary, AB, Canada

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada’s Solution Operations practice helps clients transition technology solutions into stable, scalable and continuously improving services. We are seeking a replacement Senior Manager, Solution Operations - Business Analysis & Quality to provide strategic leadership across the business analysis and quality disciplines that support our managed services and technology engagements. You will establish consistent standards, strengthen delivery governance, lead a multidisciplinary team and ensure that business needs are translated into solutions that are well-defined, validated and ready for successful operation.

In this role, you will

Define and lead the vision, operating model, standards and roadmap for Business Analysis and Quality Assurance across the Solution Operations practice.
Provide strategic oversight across a portfolio of new and ongoing client engagements, ensuring the right analysis, validation and quality approaches are applied based on complexity, risk and client outcomes.
Partner with practice leaders, client executives, customer success leaders, project managers, solution architects and technical teams to shape priorities, scope, delivery plans and measurable success criteria.
Establish and govern consistent methods for discovery, requirements elicitation, process analysis, user stories, acceptance criteria, traceability, test planning, defect management, release readiness and transition to operations.
Lead quality reviews of key engagement artifacts and provide constructive challenge before major design, build, testing, release and operational-readiness decisions.
Create portfolio-level visibility into requirements health, test progress, defects, risks, dependencies, release readiness, service quality and corrective actions.
Act as a senior escalation point for complex business-analysis, quality, delivery-readiness and stakeholder-alignment issues, coordinating timely resolution across teams.
Use client feedback, service data, incidents, defects and recurring issues to identify root causes and prioritize continuous-improvement, automation and prevention opportunities.
Plan team capacity, assign resources across engagements and balance delivery demand with capability development, quality oversight and practice priorities.
Lead, coach and develop Business Analysts, Quality Assurance professionals and team leads, creating clear expectations, career development opportunities and a strong community of practice.
Contribute to proposals, estimates, statements of work, client presentations, executive governance, thought leadership and repeatable Solution Operations offerings.
Collaborate with leaders across Advisory to align Business Analysis and Quality Assurance practices with project delivery, Agile ways of working, ITIL processes and broader firm standards.

How we define success

Clients and delivery leaders view the function as a trusted partner that improves clarity, reduces delivery risk and strengthens service outcomes.
Requirements, processes, test evidence and readiness decisions are consistent, traceable, risk-based and fit for purpose.
Quality risks, defects, dependencies and operational-readiness concerns are identified early and resolved through clear ownership and governance.
Portfolio reporting supports timely executive decisions and drives measurable continuous improvement across engagements.
The Business Analysis and Quality Assurance team grows in capability, engagement and accountability through strong leadership and development.
You demonstrate BDO’s core values of Integrity, Respect and Collaboration and contribute to an inclusive, innovative and client-focused workplace.

Your Experience and Education:

Progressive leadership experience across business analysis, business systems analysis, quality assurance, technology delivery or managed services in complex client or enterprise environments.
Demonstrated experience leading teams and providing portfolio-level oversight across multiple concurrent technology engagements.
Deep knowledge of the requirements lifecycle, process modelling, gap analysis, user stories, acceptance criteria, traceability and stakeholder validation.
Strong knowledge of quality assurance strategy, test planning, functional and integration testing, user acceptance testing, defect management, release readiness and quality metrics.
Experience working across the software development lifecycle using Agile, iterative, waterfall and/or hybrid delivery models.
Experience supporting post-implementation services or technology operations, including alignment with incident, problem, change and release-management practices.
Ability to establish practical governance, standards and reporting without creating unnecessary delivery overhead.
Excellent executive communication, facilitation, negotiation and stakeholder-management skills, with the ability to influence and challenge constructively.
Strong commercial and operational judgement, including experience with engagement planning, estimation, resource allocation, risk management and financial awareness.
Proven ability to coach leaders and practitioners, build inclusive teams and raise capability through feedback, standards and knowledge sharing.
Bachelor’s degree or college diploma in Business, Information Systems, Computer Science, Engineering or a related field, or equivalent practical experience.

Preferred:

Professional certification such as CBAP, PMI-PBA, PMP, ITIL, CSM, PSM, ISTQB or an equivalent credential.
Experience with enterprise platforms such as Microsoft Dynamics 365, Power Platform, ServiceNow, ERP, CRM, workflow or case-management solutions.
Working knowledge of Azure DevOps, Jira, Confluence, Microsoft Visio, Power BI, Excel, PowerPoint and test-management or automation tools.
Experience with BPMN, business capability mapping, service design, operating-model design, test automation, data and integration validation, or benefits realization.
Experience in professional services, consulting, application managed services or multi-client delivery environments.
Practical experience using AI-enabled productivity, analysis or testing tools responsibly to improve insight, documentation, traceability and quality.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars - Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways:

We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
We support your achievement of personal goals outside of the office and making an impact on your community.
We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose
We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here:

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.

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More about this job

Responsibilities

The Senior Manager will define and lead the vision, operating model, and standards for Business Analysis and Quality Assurance across the Solution Operations practice. They will provide strategic oversight for client engagements, ensuring consistent delivery governance and coaching multidisciplinary teams to achieve measurable success.

Requirements

Candidates must have progressive leadership experience in business analysis, quality assurance, or technology delivery within complex enterprise environments. A bachelor's degree in a relevant field is required, along with strong knowledge of the software development lifecycle and professional communication skills.

Skills

Business analysis
Quality assurance
Strategic leadership
Delivery governance
Stakeholder management
Project management
Risk management
Process modeling
Agile methodologies
ITIL
Requirement elicitation
Test planning
Change management
Release management
Team leadership
Financial awareness

Benefits

Comprehensive benefits
Flexible personal time off
Wellness initiatives reimbursement
Learning and development opportunities
Competitive total cash compensation

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Quality Assurance
Solution Operations
Governance
Agile
Waterfall
ITIL
Microsoft Dynamics 365
Power Platform
ServiceNow
Azure DevOps
Jira
Confluence
BPMN
CBAP
PMP
ISTQB
Managed Services
Consulting
Risk Management
User Acceptance Testing
Defect Management
Release Readiness
Stakeholder Management
Strategic Leadership
Automation
Data Validation
Integration Validation
Service Design
Operating Model Design

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