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Added 10 mins ago
Senior Manager, Canada Growth Fund Investment Management
Public Sector Pension Investment Board
Calgary, AB
Full-time
As Senior Manager, CGFIM, based in Calgary, you will act as a senior investment professional and work leader on investments that support the Canada Growth Fund mandate. You will lead…
Added 10 mins ago
Senior Application Support Specialist
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values-driven individual to join our dynamic team as a Senior Application Support Specialist. In this position, you will play a key…
Added 10 mins ago
Manager Sales & Commercial Operations (MB & SK)
Southern Glazer’s Wine and Spirits, LLC
Winnipeg, MB · Regina, SK · Saskatoon, SK
Foster Senior Level relationships with Liquor boards across regions to execute Trade Development objectives and stay abreast of industry regulations
Added 10 mins ago
Senior Finance Operations Analyst, Collections & Cash Management
Liberty Mutual Canada
Remote, Canada
Full-time · Remote
The Senior Finance Operations Analyst (Collections & Cash Management) will report directly to Assistant Controller II, North American Financial Operation in the U.S., and have a dotted…
Added 11 mins ago
Executive Director, Provincial and Clinical Programs
Government of Alberta
AB
…issues that guides, informs, supports, and represents Ministry business initiatives and policy direction. As Executive Director you will play a key strategic role in ensuring that quality…
Added 13 mins ago
Senior Engineering Manager
Xplore Inc.
Markham, ON
Full-time
We are looking for an experienced Senior Engineering Manager to lead and grow a team of software developers as we embark on a company-wide transformation. This is your chance to use…
Added 13 mins ago
Senior Manager, Engineering
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON · Etobicoke, ON
Full-time
The Senior Manager, Engineering leads the Manufacturing Engineering function, overseeing capital investments, engineering governance, and asset management to ensure projects are delivered…
Added 13 mins ago
Senior Manager, Quality Assurance
Teva Pharmaceuticals
Whitchurch-Stouffville, ON
Full-time
We are seeking a highly experienced Senior Manager, Quality Assurance to lead Quality Assurance operations at our Stouffville manufacturing site. This role is responsible for providing…
Added 13 mins ago
Finance Project Transformation Senior Associate
PwC Canada
Toronto, ON
Full-time
As a Project Transformation, Risk Assurance Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.…
Added 13 mins ago
Manager, Engineering
Tundra Technical Solutions
Winnipeg, MB
$130,000 to $140,000 CAD / year
Full-time
The Engineering Manager provides both strategic and hands-on leadership across the software development lifecycle, ensuring the delivery of secure, scalable, and high-performing technology…
Added 26 mins ago
CLINIC SUPERVISOR
City of Toronto
Toronto, ON
Reporting to the Public Health Clinic Manager, the Public Health Clinic Supervisor will be responsible for managing the delivery and operations of clinical programs and services offered by…
Added 26 mins ago
Software Development Manager
Purolator
ON · Mississauga, ON
Reporting into the Product & Technology group within IT, the Software Development Manager will lead the development and evolution of Purolator's customer-facing digital platforms, including…
Added 41 mins ago
Strategic Initiatives Manager
United Way British Columbia
Kelowna, BC
$92,510.6 to $96,369 CAD / year
Full-time
Reporting to the Senior Director, Community Impact & Investment, this role leads the implementation of strategic priorities across the organization and in community. It works across teams…
Added 41 mins ago
Finance Manager
HEALWELL AI (TSX: AIDX)
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
…function. Reporting to the Corporate Controller, the Finance Manager will lead initiatives to optimize the Company's financial close, consolidation and reporting processes across a growing…
Added 41 mins ago
Supply Chain Operations Manager
CarbonRun
Dartmouth, NS
$80,000 to $100,000 CAD / year
Full-time
Reporting to the Senior Director, Business Development and working closely with our science, business and operations teams, you will build and maintain CarbonRun's feedstock engagement…
Added 41 mins ago
Project Manager/Leader - Senior
Maarut Inc
Toronto, ON
Contract
Leads organizational development, strategy development, business planning, and Ministry funding requests.
Added 43 mins ago
Brand Manager
Sofina Foods Inc
Markham, ON
Reporting to the Senior Brand Manager, Specialty Deli, the Brand Manager is responsible for the development and execution of marketing strategies, plans and programs that build brand equity…
Added 43 mins ago
Senior Financial Analyst, Internal Audit
Equitable
Waterloo, ON
The Senior Financial Analyst – Internal Audit supports corporate risk management in addition to day-to-day key accountabilities including identifying, analysing and testing key company…
Added 43 mins ago
Senior Product Manager
Ratehub
Remote, Canada
Full-time · Remote
Ratehub is looking for a Senior Product Manager to join our growing Product team. Reporting directly to the Chief Product and Technology Officer, you will own the end-to-end product…
Added 58 mins ago
Senior Manager, US Tax - Part Time
Moodys Private Client
Calgary, AB
Part-time
The rapidly growing team at Moodys Private Client LLP seek to add a Part Time, Senior Manager, US Tax to its accounting team in Calgary, Alberta, Canada. The candidate will work with a team…
Added 58 mins ago
Application Specialist
Scotiabank
Toronto, ON
Reporting to the Senior Manager, Software Development, the incumbent will be part of a development team that administers and designs applications in addition to supporting them.
Added 58 mins ago
Senior Manager, Enterprise Portfolio Governance
Scotiabank
Toronto, ON
The Senior Manager, Enterprise Portfolio Governance leads the day-to-day operation and administration of enterprise portfolio governance practices within the Enterprise Delivery Office…
Added 58 mins ago
Delivery Management
Synechron
Mississauga, ON
Full-time
Serve as a senior point of contact for clients, building trusted relationships with business and technology stakeholders.
Added 1 hour ago
Human Resources Manager
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
Full-time
Our client is seeking a Human Resources Manager to lead the People & Culture function within a growing organization. Reporting directly to senior leadership, this hands-on role is…
Added 1 hour ago
Manager, Gift Processing (1 - Year Contract)
Canadian Cancer Society
Toronto, ON
Contract
Under the supervision of the Senior Manager, Gift Processing, the Manager, Gift Processing is responsible for overseeing all Gift Processing staff across the country (not including Quebec),…

BDO

Senior Manager, Solution Operations - Business Analysis & Quality

Barrie, ON, Canada
Toronto, ON, Canada
Ottawa, ON, Canada
Oakville, ON, Canada
Markham, ON, Canada
Halifax, NS, Canada
Calgary, AB, Canada

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada’s Solution Operations practice helps clients transition technology solutions into stable, scalable and continuously improving services. We are seeking a replacement Senior Manager, Solution Operations - Business Analysis & Quality to provide strategic leadership across the business analysis and quality disciplines that support our managed services and technology engagements. You will establish consistent standards, strengthen delivery governance, lead a multidisciplinary team and ensure that business needs are translated into solutions that are well-defined, validated and ready for successful operation.

In this role, you will

Define and lead the vision, operating model, standards and roadmap for Business Analysis and Quality Assurance across the Solution Operations practice.
Provide strategic oversight across a portfolio of new and ongoing client engagements, ensuring the right analysis, validation and quality approaches are applied based on complexity, risk and client outcomes.
Partner with practice leaders, client executives, customer success leaders, project managers, solution architects and technical teams to shape priorities, scope, delivery plans and measurable success criteria.
Establish and govern consistent methods for discovery, requirements elicitation, process analysis, user stories, acceptance criteria, traceability, test planning, defect management, release readiness and transition to operations.
Lead quality reviews of key engagement artifacts and provide constructive challenge before major design, build, testing, release and operational-readiness decisions.
Create portfolio-level visibility into requirements health, test progress, defects, risks, dependencies, release readiness, service quality and corrective actions.
Act as a senior escalation point for complex business-analysis, quality, delivery-readiness and stakeholder-alignment issues, coordinating timely resolution across teams.
Use client feedback, service data, incidents, defects and recurring issues to identify root causes and prioritize continuous-improvement, automation and prevention opportunities.
Plan team capacity, assign resources across engagements and balance delivery demand with capability development, quality oversight and practice priorities.
Lead, coach and develop Business Analysts, Quality Assurance professionals and team leads, creating clear expectations, career development opportunities and a strong community of practice.
Contribute to proposals, estimates, statements of work, client presentations, executive governance, thought leadership and repeatable Solution Operations offerings.
Collaborate with leaders across Advisory to align Business Analysis and Quality Assurance practices with project delivery, Agile ways of working, ITIL processes and broader firm standards.

How we define success

Clients and delivery leaders view the function as a trusted partner that improves clarity, reduces delivery risk and strengthens service outcomes.
Requirements, processes, test evidence and readiness decisions are consistent, traceable, risk-based and fit for purpose.
Quality risks, defects, dependencies and operational-readiness concerns are identified early and resolved through clear ownership and governance.
Portfolio reporting supports timely executive decisions and drives measurable continuous improvement across engagements.
The Business Analysis and Quality Assurance team grows in capability, engagement and accountability through strong leadership and development.
You demonstrate BDO’s core values of Integrity, Respect and Collaboration and contribute to an inclusive, innovative and client-focused workplace.

Your Experience and Education:

Progressive leadership experience across business analysis, business systems analysis, quality assurance, technology delivery or managed services in complex client or enterprise environments.
Demonstrated experience leading teams and providing portfolio-level oversight across multiple concurrent technology engagements.
Deep knowledge of the requirements lifecycle, process modelling, gap analysis, user stories, acceptance criteria, traceability and stakeholder validation.
Strong knowledge of quality assurance strategy, test planning, functional and integration testing, user acceptance testing, defect management, release readiness and quality metrics.
Experience working across the software development lifecycle using Agile, iterative, waterfall and/or hybrid delivery models.
Experience supporting post-implementation services or technology operations, including alignment with incident, problem, change and release-management practices.
Ability to establish practical governance, standards and reporting without creating unnecessary delivery overhead.
Excellent executive communication, facilitation, negotiation and stakeholder-management skills, with the ability to influence and challenge constructively.
Strong commercial and operational judgement, including experience with engagement planning, estimation, resource allocation, risk management and financial awareness.
Proven ability to coach leaders and practitioners, build inclusive teams and raise capability through feedback, standards and knowledge sharing.
Bachelor’s degree or college diploma in Business, Information Systems, Computer Science, Engineering or a related field, or equivalent practical experience.

Preferred:

Professional certification such as CBAP, PMI-PBA, PMP, ITIL, CSM, PSM, ISTQB or an equivalent credential.
Experience with enterprise platforms such as Microsoft Dynamics 365, Power Platform, ServiceNow, ERP, CRM, workflow or case-management solutions.
Working knowledge of Azure DevOps, Jira, Confluence, Microsoft Visio, Power BI, Excel, PowerPoint and test-management or automation tools.
Experience with BPMN, business capability mapping, service design, operating-model design, test automation, data and integration validation, or benefits realization.
Experience in professional services, consulting, application managed services or multi-client delivery environments.
Practical experience using AI-enabled productivity, analysis or testing tools responsibly to improve insight, documentation, traceability and quality.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars - Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways:

We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
We support your achievement of personal goals outside of the office and making an impact on your community.
We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose
We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here:

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.

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More about this job

Responsibilities

The Senior Manager will define and lead the vision, operating model, and standards for Business Analysis and Quality Assurance across the Solution Operations practice. They will provide strategic oversight for client engagements, ensuring consistent delivery governance and coaching multidisciplinary teams to achieve measurable success.

Requirements

Candidates must have progressive leadership experience in business analysis, quality assurance, or technology delivery within complex enterprise environments. A bachelor's degree in a relevant field is required, along with strong knowledge of the software development lifecycle and professional communication skills.

Skills

Business analysis
Quality assurance
Strategic leadership
Delivery governance
Stakeholder management
Project management
Risk management
Process modeling
Agile methodologies
ITIL
Requirement elicitation
Test planning
Change management
Release management
Team leadership
Financial awareness

Benefits

Comprehensive benefits
Flexible personal time off
Wellness initiatives reimbursement
Learning and development opportunities
Competitive total cash compensation

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Quality Assurance
Solution Operations
Governance
Agile
Waterfall
ITIL
Microsoft Dynamics 365
Power Platform
ServiceNow
Azure DevOps
Jira
Confluence
BPMN
CBAP
PMP
ISTQB
Managed Services
Consulting
Risk Management
User Acceptance Testing
Defect Management
Release Readiness
Stakeholder Management
Strategic Leadership
Automation
Data Validation
Integration Validation
Service Design
Operating Model Design

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