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Added 1 min ago
Project Manager, PMO
British Columbia Lottery Corporation
BC · Hybrid - Kamloops or Vancouver, BC
…in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence…
Added 1 min ago
Chef de projet, TI - Project Manager, IT
Groupe Touchette
QC · Ville Saint-Laurent, QC
Full-time
The Project Manager, IT is the leader in planning, organizing and implementing strategic initiatives related to information technology within the organization. He / she collaborates with…
Added 1 min ago
Design Manager, Airport
AECOM
Mississauga, ON
$160,000 to $200,000 CAD / year
Full-time
AECOM is seeking a Design Manager to join our team. This position is based on-site, out of Mississauga. This position is for a newly created position.
Added 1 min ago
Retail Shift Leader
Canna Cabana
Saskatoon, SK · Circle Drive, Saskatoon, SK
Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 1 min ago
Retail Sales Associate
Canna Cabana
Saskatoon, SK
Part-time
Help Store Manager open / close at the beginning or end of shifts, following High Tide standard operating procedures.
Added 15 mins ago
Associate Product Manager (Winter 2027)
AltaML
Toronto, ON
Full-time
As an Associate Product Manager you will work with the product team on a platform that real clients use every day.
Added 15 mins ago
Seasonal Sales Associate (Toronto Eaton Centre)
Knix
Toronto, ON
$19.7 CAD / hour
Temporary
We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is…
Added 15 mins ago
Human Resources Director
DM Lyons Consulting
Toronto, ON · Greater Toronto Area, Canada
$160,000 to $200,000 CAD / year
Full-time
…programs, strengthen HR service delivery, improve the employee and manager experience, and ensure investments in systems and processes deliver practical business value. The role requires a…
Added 15 mins ago
Human Resources Information System Analyst
Ampstek
Toronto, ON
Contract
Support of the Human Resource Information System including PeopleSoft HR, Time & Labor, Payroll North America, Benefits, Self Service, Manager Self Service, Workflow
Added 15 mins ago
Dermatologist
Lacroix Médecine Privée
Dollard-Des Ormeaux, QC
Full-time
Experts in human resources, medical recruitment, information technology, legal affairs, marketing, finance, and Customer service
Added 15 mins ago
Program Coordinator Technology Services - Committee & Council
City of Toronto
Toronto, ON
Temporary
Reporting to the Manager, Office of the Chief Technology Officer, the Program Coordinator, Technology Services – Committee & Council will support high-impact programs focused on Committee…
Added 15 mins ago
Director of Finance
Higher Talent | Executive Search & HR Consulting |
St. John's, NL
Full-time
…financial controls. The role will also oversee defined corporate-support functions including information technology, insurance, contracting, procurement, supply-chain governance, vendor…
Added 15 mins ago
SAP Specialist
Raas Infotek
AB · Edmonton, AB
Contract
Reporting to the project manager, this position is accountable for:
Added 15 mins ago
Manager of surgical access and administrative services
Lacroix Médecine Privée
Quebec, QC
Full-time
Supported by a comprehensive corporate structure (finance, information technology, legal affairs, human resources, marketing, and call center), the organization operates in a demanding,…
Added 15 mins ago
Programmer, Aquatics
City of Brampton
Brampton, ON
Full-time
Reporting to the Coordinator, this position provides direct supervision to contract, part-time and volunteer support staff to ensure quality program delivery and excellent customer service…
Added 15 mins ago
Business System Manager
Premform Ltd.
Brampton, ON
Full-time
As the Business Systems Manager, you will lead the Business Systems & Technology function by managing Premform’s ERP system and related applications used across Finance, Material…
Added 16 mins ago
Territory Partner Manager, Canada
Atlassian
Canada
As a Territory Partner Manager (TPM) for Canada, you will own and drive the partner-led growth strategy across the Canadian market. Operating in a hybrid territory model, you will act as…
Added 16 mins ago
Video Journalist - Global News Toronto
Corus Entertainment
Toronto, ON
Creating compelling video to support breaking news coverage of major international, national, and local stories.
Added 16 mins ago
Utility Site Superintendent
Trillium Rail Partners
Mississauga, ON
Full-time
Confirm existing utility conditions against available records and design information.
Added 16 mins ago
Enterprise NAS & Object Storage Specialist
TD
Toronto, ON
Full-time
Provide specialized technology related build support (e.g. research, installation, configuration, provisioning, administration support of systems, applications) and ensure the service or…
Added 16 mins ago
Software Engineer II
TD
Toronto, ON
Full-time
…Businesses within the enterprise. Our team partners closely with technology, product, risk, and business stakeholders to build reliable, scalable, and secure applications that support…
Added 16 mins ago
Student, Jr. Analytics and Automation Developer (Winter 2027)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
Information Technology/Computer Science or equivalent (Bachelor of Science degree an advantage)
Added 31 mins ago
Events & Digital Marketing Specialist
OntarioMD
Toronto, ON
Full-time
Reporting to the Manager, Events, the Event & Digital Marketing Specialist is an experienced marketer who contributes to deliver marketing campaigns to support conferences, sponsorship,…
Added 31 mins ago
Marketing Associate Director, CF
Vertex Inc.
Toronto, ON
Full-time
Partner on data and technology efforts to support product uptake, including CRM software and marketing automation tools, working closely with our data and technology teams (DTE, GIACO, DSS).
Added 31 mins ago
Camp Maintenance Coordinator
The Salvation Army Canada and Bermuda Territory
Saskatoon, Saskatchewan · Beaver Creek Camp
Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…

BDO

Senior Manager, Solution Operations - Business Analysis & Quality

Barrie, ON, Canada
Toronto, ON, Canada
Ottawa, ON, Canada
Oakville, ON, Canada
Markham, ON, Canada
Halifax, NS, Canada
Calgary, AB, Canada

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada’s Solution Operations practice helps clients transition technology solutions into stable, scalable and continuously improving services. We are seeking a replacement Senior Manager, Solution Operations - Business Analysis & Quality to provide strategic leadership across the business analysis and quality disciplines that support our managed services and technology engagements. You will establish consistent standards, strengthen delivery governance, lead a multidisciplinary team and ensure that business needs are translated into solutions that are well-defined, validated and ready for successful operation.

In this role, you will

Define and lead the vision, operating model, standards and roadmap for Business Analysis and Quality Assurance across the Solution Operations practice.
Provide strategic oversight across a portfolio of new and ongoing client engagements, ensuring the right analysis, validation and quality approaches are applied based on complexity, risk and client outcomes.
Partner with practice leaders, client executives, customer success leaders, project managers, solution architects and technical teams to shape priorities, scope, delivery plans and measurable success criteria.
Establish and govern consistent methods for discovery, requirements elicitation, process analysis, user stories, acceptance criteria, traceability, test planning, defect management, release readiness and transition to operations.
Lead quality reviews of key engagement artifacts and provide constructive challenge before major design, build, testing, release and operational-readiness decisions.
Create portfolio-level visibility into requirements health, test progress, defects, risks, dependencies, release readiness, service quality and corrective actions.
Act as a senior escalation point for complex business-analysis, quality, delivery-readiness and stakeholder-alignment issues, coordinating timely resolution across teams.
Use client feedback, service data, incidents, defects and recurring issues to identify root causes and prioritize continuous-improvement, automation and prevention opportunities.
Plan team capacity, assign resources across engagements and balance delivery demand with capability development, quality oversight and practice priorities.
Lead, coach and develop Business Analysts, Quality Assurance professionals and team leads, creating clear expectations, career development opportunities and a strong community of practice.
Contribute to proposals, estimates, statements of work, client presentations, executive governance, thought leadership and repeatable Solution Operations offerings.
Collaborate with leaders across Advisory to align Business Analysis and Quality Assurance practices with project delivery, Agile ways of working, ITIL processes and broader firm standards.

How we define success

Clients and delivery leaders view the function as a trusted partner that improves clarity, reduces delivery risk and strengthens service outcomes.
Requirements, processes, test evidence and readiness decisions are consistent, traceable, risk-based and fit for purpose.
Quality risks, defects, dependencies and operational-readiness concerns are identified early and resolved through clear ownership and governance.
Portfolio reporting supports timely executive decisions and drives measurable continuous improvement across engagements.
The Business Analysis and Quality Assurance team grows in capability, engagement and accountability through strong leadership and development.
You demonstrate BDO’s core values of Integrity, Respect and Collaboration and contribute to an inclusive, innovative and client-focused workplace.

Your Experience and Education:

Progressive leadership experience across business analysis, business systems analysis, quality assurance, technology delivery or managed services in complex client or enterprise environments.
Demonstrated experience leading teams and providing portfolio-level oversight across multiple concurrent technology engagements.
Deep knowledge of the requirements lifecycle, process modelling, gap analysis, user stories, acceptance criteria, traceability and stakeholder validation.
Strong knowledge of quality assurance strategy, test planning, functional and integration testing, user acceptance testing, defect management, release readiness and quality metrics.
Experience working across the software development lifecycle using Agile, iterative, waterfall and/or hybrid delivery models.
Experience supporting post-implementation services or technology operations, including alignment with incident, problem, change and release-management practices.
Ability to establish practical governance, standards and reporting without creating unnecessary delivery overhead.
Excellent executive communication, facilitation, negotiation and stakeholder-management skills, with the ability to influence and challenge constructively.
Strong commercial and operational judgement, including experience with engagement planning, estimation, resource allocation, risk management and financial awareness.
Proven ability to coach leaders and practitioners, build inclusive teams and raise capability through feedback, standards and knowledge sharing.
Bachelor’s degree or college diploma in Business, Information Systems, Computer Science, Engineering or a related field, or equivalent practical experience.

Preferred:

Professional certification such as CBAP, PMI-PBA, PMP, ITIL, CSM, PSM, ISTQB or an equivalent credential.
Experience with enterprise platforms such as Microsoft Dynamics 365, Power Platform, ServiceNow, ERP, CRM, workflow or case-management solutions.
Working knowledge of Azure DevOps, Jira, Confluence, Microsoft Visio, Power BI, Excel, PowerPoint and test-management or automation tools.
Experience with BPMN, business capability mapping, service design, operating-model design, test automation, data and integration validation, or benefits realization.
Experience in professional services, consulting, application managed services or multi-client delivery environments.
Practical experience using AI-enabled productivity, analysis or testing tools responsibly to improve insight, documentation, traceability and quality.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars - Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways:

We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
We support your achievement of personal goals outside of the office and making an impact on your community.
We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose
We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here:

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.

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More about this job

Responsibilities

The Senior Manager will define and lead the vision, operating model, and standards for Business Analysis and Quality Assurance across the Solution Operations practice. They will provide strategic oversight for client engagements, ensuring consistent delivery governance and coaching multidisciplinary teams to achieve measurable success.

Requirements

Candidates must have progressive leadership experience in business analysis, quality assurance, or technology delivery within complex enterprise environments. A bachelor's degree in a relevant field is required, along with strong knowledge of the software development lifecycle and professional communication skills.

Skills

Business analysis
Quality assurance
Strategic leadership
Delivery governance
Stakeholder management
Project management
Risk management
Process modeling
Agile methodologies
ITIL
Requirement elicitation
Test planning
Change management
Release management
Team leadership
Financial awareness

Benefits

Comprehensive benefits
Flexible personal time off
Wellness initiatives reimbursement
Learning and development opportunities
Competitive total cash compensation

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Quality Assurance
Solution Operations
Governance
Agile
Waterfall
ITIL
Microsoft Dynamics 365
Power Platform
ServiceNow
Azure DevOps
Jira
Confluence
BPMN
CBAP
PMP
ISTQB
Managed Services
Consulting
Risk Management
User Acceptance Testing
Defect Management
Release Readiness
Stakeholder Management
Strategic Leadership
Automation
Data Validation
Integration Validation
Service Design
Operating Model Design

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