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Added 8 mins ago
Manager, Strategic Planning & Process Redesign - 12‑month contract
Indigo
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
The Manager, Strategic Planning & Process Redesign supports Indigo’s enterprise strategic planning process by managing the planning calendar, preparing tools and materials, facilitating…
Added 39 mins ago
Senior Manager, Technology - Banking Cloud Solutions Leader
BDO Canada
Toronto, ON
Full-time
…strategy, technical architecture, and commercial opportunity development across cloud, data, AI, security, and application…
Added 39 mins ago
Kingston Office- Opportunities in Canadian Tax- Co-op - Winter 2027
KPMG Canada
Kingston, ON
Internship
…will broaden your skill set through KPMG’s vast learning and development opportunities that you can take on to your future…
Added 54 mins ago
Sales Clerk - Pharmacy
Rexall Pharmacy Group LTD
La Salle, ON
Professional growth and development via challenging projects and assignments
Added 54 mins ago
Sales Clerk - Pharmacy
Rexall Pharmacy Group LTD
Oakville, ON
$17.6 CAD / hour
Part-time
Professional growth and development via challenging projects and assignments
Added 1 hour ago
Account Manager
Guardteck Security Corp.
Calgary, AB
$65,000 to $80,000 CAD / year
Full-time
Guardteck is seeking an Account Manager to manage client relationships and service delivery across a portfolio of security sites in Calgary, AB. This is a client-facing operations role…
Added 1 hour ago
Commercialization Project Manager
Agrocrop Exports Ltd.
Bolton, ON
Full-time
We are seeking an experienced Commercialization Project Manager to lead end-to-end product launches and customer implementations. This role will coordinate cross-functional teams, manage…
Added 1 hour ago
Website Coordinator
SAVE THE CHILDREN CANADA
Toronto, ON
$55,581.56 to $71,985.83 CAD / year
Full-time
Reporting to the Manager, Web and Digital Optimization, the Website Coordinator is responsible for the day-to-day management, maintenance, and optimization of the Save the Children's…
Added 1 hour ago
Digital Manager
Publicis Groupe Holdings B.V
Toronto, ON
Full-time
The Digital Manager is a performance media leader responsible for bridging execution, data, and learning across paid channels including paid search, paid social, programmatic, and emerging…
Added 1 hour ago
Manager, Contact Centre and Loyalty
HomeEquity Bank
Toronto, ON
Full-time
The Manager, Contact Centre & Loyalty Experience is responsible for the overall leadership, performance, and strategic direction of the Contact Centre and Loyalty/Retention functions.
Added 1 hour ago
Analyst, Revenue Optimization
Avenir Energy
Toronto, ON
Full-time
…Energy’s profitability across Canada. Reporting to the Senior Manager, Revenue Optimization, you’ll combine financial analysis, market intelligence, data, and commercial judgment to help…
Added 1 hour ago
Manager, Business AI
MNP
Montreal, QC · Vancouver, BC
Full-time
Make an impact as we look to strengthen our Digital Solutions practice with a Manager, Business AI to join our growing Digital Solutions team. In this role, you will lead the delivery and…
Added 1 hour ago
Manager, Business AI
MNP
Toronto, ON
Full-time
Make an impact as we look to strengthen our Digital Solutions practice with a Manager, Business AI to join our growing Digital Solutions team. In this role, you will lead the delivery and…
Added 2 hours ago
Manager, Quality Assurance
Teva Pharmaceuticals
Toronto, ON
Full-time
We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering…
Added 2 hours ago
Senior Manager, Quality Assurance
Teva Pharmaceuticals
Whitchurch-Stouffville, ON
Full-time
We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering…
Added 2 hours ago
Software Development Manager
Purolator
ON · Mississauga, ON
Reporting into the Product & Technology group within IT, the Software Development Manager will lead the development and evolution of Purolator's customer-facing digital platforms, including…
Added 2 hours ago
Document Management Representative
Fidelity Canada
Toronto, ON
Full-time
Execution of all other document management team related tasks as required or assigned by Team Manager.
Added 2 hours ago
Housekeeping Room Attendant
Northland Properties
Langley (District), BC · Langley, BC
…and flexible schedule, we're committed to your professional development and offer real career growth. We know you'd love to hear about our perks'incredible team rates and discounts at all 7…
Added 2 hours ago
Guest Service Agent
Northland Properties
Langley (District), BC · Langley, BC
…flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team…
Added 2 hours ago
Front Office Manager
Northland Properties
Markham, ON
…takes to grow with us? We are seeking a dynamic Front Office Manager to join our team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented,…
Added 2 hours ago
Guest Service Agent
Northland Properties
Edmonton, AB
…flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team…
Added 2 hours ago
Finance Manager
HEALWELL AI (TSX: AIDX)
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
…to optimize our ERP environment, leverage automation and AI-enabled solutions, and implement scalable reporting processes that improve efficiency, accuracy and insight. In addition to…
Added 3 hours ago
Business Portfolio Manager
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
The Business Portfolio Manager role is responsible for leading and supporting key portfolio management activities across the SLGI portfolio. The role involves end-to-end portfolio oversight…
Added 4 hours ago
Document Management Representative
Fidelity Canada
Toronto, ON
Full-time
Execution of all other document management team related tasks as required or assigned by Team Manager.
Added 4 hours ago
Manager, Collections
Rogers Bank
NB · Grand-Sault/Grand Falls, NB
Full-time
Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.

BDO

Senior Manager, Solution Operations - Business Analysis & Quality

Barrie, ON, Canada
Toronto, ON, Canada
Ottawa, ON, Canada
Oakville, ON, Canada
Markham, ON, Canada
Halifax, NS, Canada
Calgary, AB, Canada

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada’s Solution Operations practice helps clients transition technology solutions into stable, scalable and continuously improving services. We are seeking a replacement Senior Manager, Solution Operations - Business Analysis & Quality to provide strategic leadership across the business analysis and quality disciplines that support our managed services and technology engagements. You will establish consistent standards, strengthen delivery governance, lead a multidisciplinary team and ensure that business needs are translated into solutions that are well-defined, validated and ready for successful operation.

In this role, you will

Define and lead the vision, operating model, standards and roadmap for Business Analysis and Quality Assurance across the Solution Operations practice.
Provide strategic oversight across a portfolio of new and ongoing client engagements, ensuring the right analysis, validation and quality approaches are applied based on complexity, risk and client outcomes.
Partner with practice leaders, client executives, customer success leaders, project managers, solution architects and technical teams to shape priorities, scope, delivery plans and measurable success criteria.
Establish and govern consistent methods for discovery, requirements elicitation, process analysis, user stories, acceptance criteria, traceability, test planning, defect management, release readiness and transition to operations.
Lead quality reviews of key engagement artifacts and provide constructive challenge before major design, build, testing, release and operational-readiness decisions.
Create portfolio-level visibility into requirements health, test progress, defects, risks, dependencies, release readiness, service quality and corrective actions.
Act as a senior escalation point for complex business-analysis, quality, delivery-readiness and stakeholder-alignment issues, coordinating timely resolution across teams.
Use client feedback, service data, incidents, defects and recurring issues to identify root causes and prioritize continuous-improvement, automation and prevention opportunities.
Plan team capacity, assign resources across engagements and balance delivery demand with capability development, quality oversight and practice priorities.
Lead, coach and develop Business Analysts, Quality Assurance professionals and team leads, creating clear expectations, career development opportunities and a strong community of practice.
Contribute to proposals, estimates, statements of work, client presentations, executive governance, thought leadership and repeatable Solution Operations offerings.
Collaborate with leaders across Advisory to align Business Analysis and Quality Assurance practices with project delivery, Agile ways of working, ITIL processes and broader firm standards.

How we define success

Clients and delivery leaders view the function as a trusted partner that improves clarity, reduces delivery risk and strengthens service outcomes.
Requirements, processes, test evidence and readiness decisions are consistent, traceable, risk-based and fit for purpose.
Quality risks, defects, dependencies and operational-readiness concerns are identified early and resolved through clear ownership and governance.
Portfolio reporting supports timely executive decisions and drives measurable continuous improvement across engagements.
The Business Analysis and Quality Assurance team grows in capability, engagement and accountability through strong leadership and development.
You demonstrate BDO’s core values of Integrity, Respect and Collaboration and contribute to an inclusive, innovative and client-focused workplace.

Your Experience and Education:

Progressive leadership experience across business analysis, business systems analysis, quality assurance, technology delivery or managed services in complex client or enterprise environments.
Demonstrated experience leading teams and providing portfolio-level oversight across multiple concurrent technology engagements.
Deep knowledge of the requirements lifecycle, process modelling, gap analysis, user stories, acceptance criteria, traceability and stakeholder validation.
Strong knowledge of quality assurance strategy, test planning, functional and integration testing, user acceptance testing, defect management, release readiness and quality metrics.
Experience working across the software development lifecycle using Agile, iterative, waterfall and/or hybrid delivery models.
Experience supporting post-implementation services or technology operations, including alignment with incident, problem, change and release-management practices.
Ability to establish practical governance, standards and reporting without creating unnecessary delivery overhead.
Excellent executive communication, facilitation, negotiation and stakeholder-management skills, with the ability to influence and challenge constructively.
Strong commercial and operational judgement, including experience with engagement planning, estimation, resource allocation, risk management and financial awareness.
Proven ability to coach leaders and practitioners, build inclusive teams and raise capability through feedback, standards and knowledge sharing.
Bachelor’s degree or college diploma in Business, Information Systems, Computer Science, Engineering or a related field, or equivalent practical experience.

Preferred:

Professional certification such as CBAP, PMI-PBA, PMP, ITIL, CSM, PSM, ISTQB or an equivalent credential.
Experience with enterprise platforms such as Microsoft Dynamics 365, Power Platform, ServiceNow, ERP, CRM, workflow or case-management solutions.
Working knowledge of Azure DevOps, Jira, Confluence, Microsoft Visio, Power BI, Excel, PowerPoint and test-management or automation tools.
Experience with BPMN, business capability mapping, service design, operating-model design, test automation, data and integration validation, or benefits realization.
Experience in professional services, consulting, application managed services or multi-client delivery environments.
Practical experience using AI-enabled productivity, analysis or testing tools responsibly to improve insight, documentation, traceability and quality.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars - Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways:

We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
We support your achievement of personal goals outside of the office and making an impact on your community.
We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose
We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here:

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.

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More about this job

Responsibilities

The Senior Manager will define and lead the vision, operating model, and standards for Business Analysis and Quality Assurance across the Solution Operations practice. They will provide strategic oversight for client engagements, ensuring consistent delivery governance and coaching multidisciplinary teams to achieve measurable success.

Requirements

Candidates must have progressive leadership experience in business analysis, quality assurance, or technology delivery within complex enterprise environments. A bachelor's degree in a relevant field is required, along with strong knowledge of the software development lifecycle and professional communication skills.

Skills

Business analysis
Quality assurance
Strategic leadership
Delivery governance
Stakeholder management
Project management
Risk management
Process modeling
Agile methodologies
ITIL
Requirement elicitation
Test planning
Change management
Release management
Team leadership
Financial awareness

Benefits

Comprehensive benefits
Flexible personal time off
Wellness initiatives reimbursement
Learning and development opportunities
Competitive total cash compensation

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Quality Assurance
Solution Operations
Governance
Agile
Waterfall
ITIL
Microsoft Dynamics 365
Power Platform
ServiceNow
Azure DevOps
Jira
Confluence
BPMN
CBAP
PMP
ISTQB
Managed Services
Consulting
Risk Management
User Acceptance Testing
Defect Management
Release Readiness
Stakeholder Management
Strategic Leadership
Automation
Data Validation
Integration Validation
Service Design
Operating Model Design

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