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Added 7 mins ago
Technical Project Manager, Applications & Solutions
Sanctuary AI
Vancouver, BC
Full-time
Partner with the Deployment Lead through execution. Track site readiness, procurement of long-lead items, staff resourcing, factory and site acceptance testing (FAT/SAT) preparation and…
Added 7 mins ago
Manager Repair & Overhaul
Leonardo DRS, Inc.
NS · Bedford, Nova
Reporting directly to the Senior Director, Site Lead as the Manager of Repair and Overhaul, you will play a critical role in ensuring the efficiency and effectiveness of our repair and…
Added 7 mins ago
Pest Technician - We'll Train (Base Salary, Commission & Bonus Included)
Abell Pest Control
Regina, SK
Full-time
Address customer needs and optimize their program on-site
Added 7 mins ago
Planner, Project
Alamos Gold Inc.
Lynn Lake, MB
Full-time
…development, monitoring, forecasting, and analysis. Reporting to the Manager, Project Controls, you will work closely with project teams, contractors, consultants, and suppliers to ensure…
Added 7 mins ago
AI and Experience Orchestration Director
Genesys
Toronto, ON
Full-time
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Repor
Added 7 mins ago
Arborist Crew Leader
Bartlett Tree Experts
Peterborough, ON
Other
Bringing a cooperative and enthusiastic attitude to the job site
Added 7 mins ago
Overhead Crane Technician / Industrial Electrician
Konecranes
Regina, SK
Full-time
…and those established by the customer. Advise Supervisor or Manager of any unsafe practice performed or…
Added 7 mins ago
Overhead Crane Technician / Industrial Electrician
Konecranes
Saskatoon, SK
Full-time
…and those established by the customer. Advise Supervisor or Manager of any unsafe practice performed or…
Added 7 mins ago
Overhead Crane Technician / Industrial Electrician
Konecranes
Winnipeg, MB
Full-time
…and those established by the customer. Advise Supervisor or Manager of any unsafe practice performed or…
Added 7 mins ago
Radiation Protection Technologist
University Health Network
Toronto, ON
Contract
Reports to: Manager, Radiation Safety Services
Added 7 mins ago
Project Manager, FM-PRO, Furniture, Fixtures and Equipment
University Health Network
Toronto, ON
Full-time
Site: 67 College Street & Toronto Western Hospital
Added 21 mins ago
Merchandising Execution Associate - Part Time (Fredericton)
The Home Depot Canada
Fredericton, NB
Part-time
…sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in the stores. These associates execute approved general bay…
Added 21 mins ago
Project Manager
CRWS - Canadian Railway Services
Montreal, QC
Full-time
As a Project Manager, you will lead the planning, execution, and delivery of complex rail projects involving rolling stock manufacturing, refurbishment, modernization, and engineering…
Added 21 mins ago
Merchandising Associate Part Time - LONDON S
The Home Depot Canada
London, ON
Part-time
…sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in the stores. These associates execute approved general bay…
Added 21 mins ago
Associate Manager, Customer Care
Cotality
London, ON
Full-time
As an Associate Manager, Customer Care, you have a passion for service excellence and are ready to lead a team of front-facing company representatives who liaise between our clients and…
Added 21 mins ago
Project Manager (Water / Wastewater Construction)
Maple Reinders
Pickering, ON
$145,000 to $180,000 CAD / year
Full-time
Project Manager - Water/Wastewater Construction
Added 21 mins ago
Partnerships Coordinator
Greater Vancouver Board of Trade
Vancouver, BC
Full-time
Collaborate with event lead on placement of sponsor on-site activations and take responsibility for set-up and takedown of sponsor banners etc.
Added 21 mins ago
Project Manager - (Water/Wastewater Construction)
Maple Reinders
Mississauga, ON
$100,000 to $145,000 CAD / year
Full-time
As a Project Manager you will have the opportunity to manage exciting Water and Wastewater projects working alongside other construction professionals who are passionate about the work they…
Added 21 mins ago
Community Residential Manager
Boardwalk
Calgary, AB
Full-time
Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site
Added 21 mins ago
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Powell River, BC
Full-time
…direction works under the direction of the Supervisor/Coordinator/Manager or delegate to provide home support services to clients. Assists clients with varied levels of care, observes, and…
Added 21 mins ago
Manager, Facilities & Capital Projects
Louis Brier Home and Hospital
Vancouver, BC
Full-time
The Manager, Facilities & Capital Projects is responsible for planning, coordinating, and overseeing all building operations, maintenance, and facility-related projects within the Louis…
Added 21 mins ago
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Sechelt, BC
Full-time
…direction works under the direction of the Supervisor/Coordinator/Manager or delegate to provide home support services to clients. Assists clients with varied levels of care, observes, and…
Added 23 mins ago
Commercial Superintendent
First Onsite - CA
Surrey, BC
Full-time
…exceptional results? Do you take pride in managing every detail on-site, from safety and scheduling to quality and client satisfaction? If that sounds like you, our Commercial…
Added 23 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Charlottetown, PE
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 23 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Sherwood Park, AB
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…

BDO

Senior Manager, Solution Operations - Business Analysis & Quality

Barrie, ON, Canada
Toronto, ON, Canada
Ottawa, ON, Canada
Oakville, ON, Canada
Markham, ON, Canada
Halifax, NS, Canada
Calgary, AB, Canada

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada’s Solution Operations practice helps clients transition technology solutions into stable, scalable and continuously improving services. We are seeking a replacement Senior Manager, Solution Operations - Business Analysis & Quality to provide strategic leadership across the business analysis and quality disciplines that support our managed services and technology engagements. You will establish consistent standards, strengthen delivery governance, lead a multidisciplinary team and ensure that business needs are translated into solutions that are well-defined, validated and ready for successful operation.

In this role, you will

Define and lead the vision, operating model, standards and roadmap for Business Analysis and Quality Assurance across the Solution Operations practice.
Provide strategic oversight across a portfolio of new and ongoing client engagements, ensuring the right analysis, validation and quality approaches are applied based on complexity, risk and client outcomes.
Partner with practice leaders, client executives, customer success leaders, project managers, solution architects and technical teams to shape priorities, scope, delivery plans and measurable success criteria.
Establish and govern consistent methods for discovery, requirements elicitation, process analysis, user stories, acceptance criteria, traceability, test planning, defect management, release readiness and transition to operations.
Lead quality reviews of key engagement artifacts and provide constructive challenge before major design, build, testing, release and operational-readiness decisions.
Create portfolio-level visibility into requirements health, test progress, defects, risks, dependencies, release readiness, service quality and corrective actions.
Act as a senior escalation point for complex business-analysis, quality, delivery-readiness and stakeholder-alignment issues, coordinating timely resolution across teams.
Use client feedback, service data, incidents, defects and recurring issues to identify root causes and prioritize continuous-improvement, automation and prevention opportunities.
Plan team capacity, assign resources across engagements and balance delivery demand with capability development, quality oversight and practice priorities.
Lead, coach and develop Business Analysts, Quality Assurance professionals and team leads, creating clear expectations, career development opportunities and a strong community of practice.
Contribute to proposals, estimates, statements of work, client presentations, executive governance, thought leadership and repeatable Solution Operations offerings.
Collaborate with leaders across Advisory to align Business Analysis and Quality Assurance practices with project delivery, Agile ways of working, ITIL processes and broader firm standards.

How we define success

Clients and delivery leaders view the function as a trusted partner that improves clarity, reduces delivery risk and strengthens service outcomes.
Requirements, processes, test evidence and readiness decisions are consistent, traceable, risk-based and fit for purpose.
Quality risks, defects, dependencies and operational-readiness concerns are identified early and resolved through clear ownership and governance.
Portfolio reporting supports timely executive decisions and drives measurable continuous improvement across engagements.
The Business Analysis and Quality Assurance team grows in capability, engagement and accountability through strong leadership and development.
You demonstrate BDO’s core values of Integrity, Respect and Collaboration and contribute to an inclusive, innovative and client-focused workplace.

Your Experience and Education:

Progressive leadership experience across business analysis, business systems analysis, quality assurance, technology delivery or managed services in complex client or enterprise environments.
Demonstrated experience leading teams and providing portfolio-level oversight across multiple concurrent technology engagements.
Deep knowledge of the requirements lifecycle, process modelling, gap analysis, user stories, acceptance criteria, traceability and stakeholder validation.
Strong knowledge of quality assurance strategy, test planning, functional and integration testing, user acceptance testing, defect management, release readiness and quality metrics.
Experience working across the software development lifecycle using Agile, iterative, waterfall and/or hybrid delivery models.
Experience supporting post-implementation services or technology operations, including alignment with incident, problem, change and release-management practices.
Ability to establish practical governance, standards and reporting without creating unnecessary delivery overhead.
Excellent executive communication, facilitation, negotiation and stakeholder-management skills, with the ability to influence and challenge constructively.
Strong commercial and operational judgement, including experience with engagement planning, estimation, resource allocation, risk management and financial awareness.
Proven ability to coach leaders and practitioners, build inclusive teams and raise capability through feedback, standards and knowledge sharing.
Bachelor’s degree or college diploma in Business, Information Systems, Computer Science, Engineering or a related field, or equivalent practical experience.

Preferred:

Professional certification such as CBAP, PMI-PBA, PMP, ITIL, CSM, PSM, ISTQB or an equivalent credential.
Experience with enterprise platforms such as Microsoft Dynamics 365, Power Platform, ServiceNow, ERP, CRM, workflow or case-management solutions.
Working knowledge of Azure DevOps, Jira, Confluence, Microsoft Visio, Power BI, Excel, PowerPoint and test-management or automation tools.
Experience with BPMN, business capability mapping, service design, operating-model design, test automation, data and integration validation, or benefits realization.
Experience in professional services, consulting, application managed services or multi-client delivery environments.
Practical experience using AI-enabled productivity, analysis or testing tools responsibly to improve insight, documentation, traceability and quality.

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

At BDO, our people experience is guided by three core pillars - Do work with genuine care, Do what matters with purpose, and Do what’s next - shaping how we support our people, serve our clients, and grow together.

Our firm is committed to providing an environment where you can be successful in the following ways:

We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
We support your achievement of personal goals outside of the office and making an impact on your community.
We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose
We encourage innovation and forward thinking, empowering you to embrace what’s next and help shape the future of our firm

Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide comprehensive benefits from day one, and a flexible personal time off policy. We’re committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place.

Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here:

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.

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More about this job

Responsibilities

The Senior Manager will define and lead the vision, operating model, and standards for Business Analysis and Quality Assurance across the Solution Operations practice. They will provide strategic oversight for client engagements, ensuring consistent delivery governance and coaching multidisciplinary teams to achieve measurable success.

Requirements

Candidates must have progressive leadership experience in business analysis, quality assurance, or technology delivery within complex enterprise environments. A bachelor's degree in a relevant field is required, along with strong knowledge of the software development lifecycle and professional communication skills.

Skills

Business analysis
Quality assurance
Strategic leadership
Delivery governance
Stakeholder management
Project management
Risk management
Process modeling
Agile methodologies
ITIL
Requirement elicitation
Test planning
Change management
Release management
Team leadership
Financial awareness

Benefits

Comprehensive benefits
Flexible personal time off
Wellness initiatives reimbursement
Learning and development opportunities
Competitive total cash compensation

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Quality Assurance
Solution Operations
Governance
Agile
Waterfall
ITIL
Microsoft Dynamics 365
Power Platform
ServiceNow
Azure DevOps
Jira
Confluence
BPMN
CBAP
PMP
ISTQB
Managed Services
Consulting
Risk Management
User Acceptance Testing
Defect Management
Release Readiness
Stakeholder Management
Strategic Leadership
Automation
Data Validation
Integration Validation
Service Design
Operating Model Design

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