Closed listing
Bilingual Banking Associate
- Montreal, QC, Canada
$17.6 to $26.83 CAD / hour · Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- $17.6 to $26.83 CAD / hour
- Job type
- Contract
- Experience
- 1-2 years of experience in banking or financial services.
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Are you bilingual and detail-oriented with banking experience? Apply Now!
Working with one of our top financial clients, this role calls for a Bilingual Banking Associate. This position offers an opportunity to contribute to a leading financial institution in a collaborative and supportive team environment. The role involves managing sensitive information requests, ensuring compliance with SLAs, and supporting operational processes in a dynamic back-office setting.
Pay rate range (CAD): $17.60/hr – $26.83/hr
Responsibilities
Privacy Policy
Working with one of our top financial clients, this role calls for a Bilingual Banking Associate. This position offers an opportunity to contribute to a leading financial institution in a collaborative and supportive team environment. The role involves managing sensitive information requests, ensuring compliance with SLAs, and supporting operational processes in a dynamic back-office setting.
Pay rate range (CAD): $17.60/hr – $26.83/hr
Responsibilities
- Manage requests for information efficiently through paper forms, email, or software systems, ensuring timely and accurate processing.
- Review, assign, and input request details into the system, maintaining adherence to established SLAs.
- Generate, validate, and finalize documentation and responses, ensuring accuracy and confidentiality.
- Communicate effectively with internal teams and external agencies, including government entities, handling sensitive data.
- Escalate operational issues or non-standard requests for appropriate resolution.
- Assist in identifying opportunities to improve service delivery and operational efficiency.
- Support compliance-related activities and processing of government-based information requests.
- Maintain a thorough understanding of internal policies, regulations, and industry trends impacting operations.
- Prioritize workload to meet SLA requirements, ensuring high-quality standards.
- Review internal processes periodically and propose enhancements for efficiency and effectiveness.
- Exercise discretion in handling confidential information and escalate high-risk activities.
- Comply with all relevant frameworks, policies, and procedures, including Anti-Money Laundering and Business Continuity.
- Fully bilingual in English and French, both written and verbal.
- 1-2 years of experience in banking or financial services.
- Strong administrative skills with a proven ability to meet SLAs.
- Proficiency in Microsoft 365, including Word, Outlook, and Excel.
- Excellent attention to detail and accuracy.
- Ability to work independently and collaboratively.
- Strong communication skills, both written and verbal.
- Effective time management and organizational skills.
- Critical thinking and problem-solving abilities.
- Ability to handle high volumes of work under tight deadlines.
- Understanding of banking products such as foreign exchange, money market deposits, and loans is a plus.
- Knowledge of compliance procedures and government request handling is an asset.
- Experience supporting compliance activities or government requests.
- Background in anti-money laundering or regulatory compliance.
- Familiarity with global trading platforms or financial systems.
- Experience working in a hybrid work environment.
Privacy Policy
More about this job
Responsibilities
Process sensitive information requests received through paper forms, email, and software systems, ensuring accurate documentation, confidentiality, and compliance with SLAs. Coordinate with internal teams and external agencies, escalate unusual or high-risk requests, and support compliance activities and operational improvements.
Requirements
Applicants must be fluent in written and spoken English and French and have 1–2 years of banking or financial services experience. They should have strong administrative, communication, organizational, and problem-solving skills, proficiency with Microsoft 365, and the ability to manage high volumes of work accurately under tight deadlines.
Skills
- English-French Bilingual Communication
- Banking Operations
- Administrative Skills
- SLA Management
- Microsoft 365
- Attention to Detail
- Confidential Information Handling
- Written and Verbal Communication
- Time Management
- Organization
- Critical Thinking
- Problem-Solving
- Workload Prioritization
- Compliance
- Anti-Money Laundering
- Process Improvement
Visa sponsorship
Not detected in the job text
Categories
- Finance & Accounting
- Administrative
- Government & Public Sector
Keywords
- Banking
- Financial Services
- Information Requests
- Service-Level Agreements
- Microsoft 365
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Confidentiality
- Government Requests
- Regulatory Compliance
- Anti-Money Laundering
- Business Continuity
- Foreign Exchange
- Money Market Deposits
- Loans
- Global Trading Platforms
- Financial Systems
- Operational Processes
- Process Improvement
- Documentation
- Data Accuracy
- Workload Prioritization
- Bilingual Communication