Could you lead KYC transformation while elevating client and operational outcomes? Apply Now!
Working with one of our top financial clients, this role calls for a KYC Client Enablement Lead/Capital Markets/Fenergo to lead the end-to-end KYC programme across New-to-Bank onboarding, periodic refresh activities, and client outreach. This senior leadership opportunity offers the chance to manage an onshore team, oversee a large offshore contractor base, and guide delivery through a significant operating model transformation. The role provides exposure to change leadership, operational excellence, stakeholder management, and continuous improvement within a complex financial-services environment.
Pay rate range (CAD): $65.22/hr – $86.96/hr
Responsibilities
- Lead KYC onboarding and refresh activities, ensuring customer due diligence is completed in line with regulatory requirements, internal policies, risk standards, and service-level commitments.
- Monitor programme performance, productivity, quality, risk indicators, case inventories, ageing, turnaround times, and overall operational health.
- Manage the external consulting partner responsible for KYC reviews, including performance expectations, service-level agreements, quality standards, governance routines, and corrective actions.
- Provide direction, coaching, and ongoing support to internal and external teams to ensure consistent delivery against programme objectives.
- Identify, escalate, and resolve operational, quality, capacity, performance, and delivery issues.
- Build trusted relationships with Business, Compliance, Risk, Operations, Technology, Issues Management, senior leadership, clients, and external service providers.
- Facilitate governance meetings and provide clear reporting on programme performance, key initiatives, risks, issues, and remediation activities.
- Oversee client outreach related to KYC, regulatory initiatives, and ad hoc requests.
- Manage complex and sensitive client escalations, balancing regulatory obligations with client experience considerations.
- Lead root-cause analysis and coordinate sustainable remediation plans with relevant stakeholders.
- Drive improvements that enhance efficiency, quality, controls, standardisation, and client experience.
- Identify opportunities to streamline workflows, reduce manual effort, improve operational effectiveness, and introduce automation where appropriate.
- Develop and maintain procedures, playbooks, governance documentation, management reporting, dashboards, and executive presentations.
- Support the transition between client lifecycle management platforms and contribute to broader operational transformation initiatives.
- Lead, coach, develop, and performance-manage teams in a high-volume operational environment.
Desired Skill-Set
- Bachelor’s degree in Law, Finance, Risk Management, or a related field.
- At least seven years of experience managing third-party vendors, consulting firms, or outsourced operations.
- Proven people-management experience, including team leadership, coaching, development, and performance management.
- Strong knowledge of KYC regulatory requirements, customer due diligence, client lifecycle management, and risk-management practices.
- Demonstrated experience leading cross-functional teams and stakeholder-engagement initiatives.
- Experience operating within a complex matrixed organisation and influencing outcomes across Business, Compliance, Risk, Operations, Technology, and external service providers.
- Experience leading operational transformation, process improvement, or large-scale regulatory initiatives within financial services.
- Excellent problem-solving, analytical, decision-making, communication, relationship-management, and conflict-resolution skills.
- Experience with KYC, client lifecycle management, onboarding, or case-management platforms.
- Intermediate to advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, and SharePoint.
- Intermediate SharePoint experience, including document management, governance documentation, collaboration sites, workflow coordination, and content administration.
- Experience developing management reporting, dashboards, executive presentations, and performance metrics.
- Strong ability to interpret operational data, identify trends, and support data-informed decision-making.
- Knowledge of workflow optimisation, automation opportunities, and operational excellence methodologies.
- Experience supporting governance, issue management, control environments, and remediation activities within a regulated financial institution.
Nice to Have
- ACAMS certification or an equivalent AML/KYC industry designation.
- Capital markets experience.
- Exposure to Fenergo or a similar client lifecycle management platform.
- Experience supporting major platform transitions and regulatory transformation programmes.
BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.
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