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BeachHead

Operations Officer - Transactions

  • Toronto, ON, Canada

$17.6 to $24.88 CAD / hour · Contract

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Job details

Pay
$17.6 to $24.88 CAD / hour
Job type
Contract
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Posting language
English
Posted

Original job description

Are you ready to support critical financial operations? Apply Now!

Working with one of our top financial clients, this role calls for an Operations Officer - Transactions. This position involves providing day-to-day support within a dynamic team environment, engaging in back-office operations, and working closely with internal stakeholders to ensure operational excellence. The role offers an exciting opportunity to work in a fast-paced setting, with daily interactions and a focus on accuracy, attention to detail, and meeting service level agreements.

Pay rate range (CAD): $17.60/hr – $24.88/hr

Responsibilities

  • Manage a ticketing queue, ensuring timely resolution of inquiries and processing transactions accurately.
  • Participate in daily huddles and collaborate with internal teams to optimize workflows.
  • Support internal stakeholders by providing process and policy guidance.
  • Maintain high levels of accuracy in document preparation, reflecting business rules and regulations.
  • Build positive working relationships with customers, partners, and vendors by responding effectively to questions and concerns.
  • Identify opportunities for process improvements to enhance service delivery.
  • Support personal performance management and team development activities.
  • Escalate operational issues as needed and ensure compliance with SLA requirements.

Desired Skill-Set

  • Relevant experience in a similar operations role within a financial environment.
  • Strong analytical skills demonstrated through previous roles.
  • Excellent attention to detail with a keen eye for accuracy.
  • Strong organizational and multitasking abilities.
  • Effective communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Experience working with ticketing systems and internal stakeholder engagement.

Nice to Have

  • Proficiency in MS Office applications.
  • Previous experience in financial services or banking.
  • Knowledge of applicable policies and procedures.
  • Experience working in a hybrid work environment.
  • Familiarity with customer data handling and confidentiality requirements.

BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.

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Responsibilities

Manage ticket queues and accurately process transactions, prepare documents in accordance with business rules, and resolve inquiries within service-level requirements. Collaborate with internal teams and stakeholders, provide process guidance, identify workflow improvements, and escalate operational issues when needed.

Requirements

Relevant experience in a financial operations role, strong analytical ability, and excellent attention to detail are desired. Candidates should be organized, able to multitask, communicate effectively, work independently and collaboratively, and have experience with ticketing systems and stakeholder engagement.

Skills

  • Ticket Queue Management
  • Transaction Processing
  • Back-Office Operations
  • Analytical Skills
  • Attention To Detail
  • Accuracy
  • Organization
  • Multitasking
  • Written Communication
  • Verbal Communication
  • Stakeholder Engagement
  • Process And Policy Guidance
  • Process Improvement
  • SLA Compliance
  • MS Office

Visa sponsorship

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Categories

  • Finance & Accounting
  • Administrative
  • Customer Service & Support

Keywords

  • Financial Operations
  • Back-Office Operations
  • Transaction Processing
  • Ticketing Systems
  • Ticket Queue Management
  • Service-Level Agreements
  • SLA Compliance
  • Document Preparation
  • Business Rules
  • Policies And Procedures
  • Stakeholder Engagement
  • Customer Service
  • Vendor Relations
  • Process Improvement
  • Workflow Optimization
  • Operational Escalation
  • Financial Services
  • Banking
  • Customer Data
  • Confidentiality
  • MS Office
  • Hybrid Work Environment

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