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BeachHead

Project Manager-Call Centre Migration

Toronto, ON, Canada

$66.47 to $79.77 CAD / hour · Contract

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Job details

Pay: $66.47 to $79.77 CAD / hour
Job type: Contract
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

Could you bring teams together to deliver a high-priority technology transformation? Apply Now!

Working with one of our top financial clients, this role calls for a Project Manager-Call Centre Migration to lead a call center migration project and coordinate multiple teams toward shared deliverables. This offers the opportunity to contribute to a high-priority initiative, work with executive stakeholders, and help drive collaboration across a complex technology environment.

Pay rate range (CAD): $66.47/hr – $79.77/hr

Responsibilities

Lead and oversee the delivery of a call center migration project.
Coordinate multiple teams and promote effective collaboration across project workstreams.
Align stakeholders on project objectives, deliverables, timelines, and dependencies.
Monitor project progress, identify risks and issues, and support timely resolution.
Translate technical challenges into clear business updates for executive stakeholders.
Prepare and deliver executive-level project reporting.
Build trust across teams and create an environment that supports effective delivery.
Adapt project plans and priorities in response to changing requirements.
Support teams in achieving project milestones and maintaining delivery momentum.

Desired Skill-Set

Minimum five years of project management experience.
Experience working within a large financial institution.
Hands-on experience with call center technology and migration projects.
Demonstrated experience overseeing multiple teams and coordinating cross-functional deliverables.
Strong executive communication and reporting experience.
Ability to explain technical problems clearly to executive audiences.
Excellent written and verbal communication skills.
Adaptability and the ability to work effectively under pressure.
Proven ability to gain the trust and cooperation of project teams.

Nice to Have

Project Management Professional certification or equivalent project management experience.
Experience working in an Agile environment.

BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.

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More about this job

Responsibilities

Lead delivery of a call center migration project, coordinating teams and aligning stakeholders on objectives, deliverables, timelines, and dependencies. Monitor progress and risks, resolve issues, adapt plans as requirements change, and provide clear executive-level updates and reporting.

Requirements

Requires at least five years of project management experience, experience at a large financial institution, and hands-on experience with call center technology and migration projects. Candidates should have experience coordinating multiple teams, communicating technical issues to executives, and maintaining collaboration under pressure; PMP certification or equivalent experience and Agile experience are preferred.

Skills

Project Management
Call Center Technology
Migration Projects
Cross-Functional Coordination
Stakeholder Alignment
Executive Communication
Project Reporting
Risk Management
Issue Resolution
Delivery Planning
Team Collaboration
Adaptability
Agile

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Call Center Migration
Call Center Technology
Financial Institution
Technology Transformation
Cross-Functional Teams
Project Workstreams
Stakeholder Management
Project Objectives
Deliverables
Timelines
Dependencies
Project Monitoring
Risk Management
Issue Resolution
Executive Stakeholders
Executive Reporting
Business Updates
Project Milestones
Delivery Planning
Agile
Project Management Professional
PMP

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