Project Manager-Call Centre Migration
- Toronto, ON, Canada
$66.47 to $79.77 CAD / hour · Contract
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Job details
- Pay
- $66.47 to $79.77 CAD / hour
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
Could you bring teams together to deliver a high-priority technology transformation? Apply Now!
Working with one of our top financial clients, this role calls for a Project Manager-Call Centre Migration to lead a call center migration project and coordinate multiple teams toward shared deliverables. This offers the opportunity to contribute to a high-priority initiative, work with executive stakeholders, and help drive collaboration across a complex technology environment.
Pay rate range (CAD): $66.47/hr – $79.77/hr
Responsibilities
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Working with one of our top financial clients, this role calls for a Project Manager-Call Centre Migration to lead a call center migration project and coordinate multiple teams toward shared deliverables. This offers the opportunity to contribute to a high-priority initiative, work with executive stakeholders, and help drive collaboration across a complex technology environment.
Pay rate range (CAD): $66.47/hr – $79.77/hr
Responsibilities
- Lead and oversee the delivery of a call center migration project.
- Coordinate multiple teams and promote effective collaboration across project workstreams.
- Align stakeholders on project objectives, deliverables, timelines, and dependencies.
- Monitor project progress, identify risks and issues, and support timely resolution.
- Translate technical challenges into clear business updates for executive stakeholders.
- Prepare and deliver executive-level project reporting.
- Build trust across teams and create an environment that supports effective delivery.
- Adapt project plans and priorities in response to changing requirements.
- Support teams in achieving project milestones and maintaining delivery momentum.
- Minimum five years of project management experience.
- Experience working within a large financial institution.
- Hands-on experience with call center technology and migration projects.
- Demonstrated experience overseeing multiple teams and coordinating cross-functional deliverables.
- Strong executive communication and reporting experience.
- Ability to explain technical problems clearly to executive audiences.
- Excellent written and verbal communication skills.
- Adaptability and the ability to work effectively under pressure.
- Proven ability to gain the trust and cooperation of project teams.
- Project Management Professional certification or equivalent project management experience.
- Experience working in an Agile environment.
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More about this job
Responsibilities
Lead delivery of a call center migration project, coordinating teams and aligning stakeholders on objectives, deliverables, timelines, and dependencies. Monitor progress and risks, resolve issues, adapt plans as requirements change, and provide clear executive-level updates and reporting.
Requirements
Requires at least five years of project management experience, experience at a large financial institution, and hands-on experience with call center technology and migration projects. Candidates should have experience coordinating multiple teams, communicating technical issues to executives, and maintaining collaboration under pressure; PMP certification or equivalent experience and Agile experience are preferred.
Skills
- Project Management
- Call Center Technology
- Migration Projects
- Cross-Functional Coordination
- Stakeholder Alignment
- Executive Communication
- Project Reporting
- Risk Management
- Issue Resolution
- Delivery Planning
- Team Collaboration
- Adaptability
- Agile
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Technology
- Finance & Accounting
Keywords
- Project Management
- Call Center Migration
- Call Center Technology
- Financial Institution
- Technology Transformation
- Cross-Functional Teams
- Project Workstreams
- Stakeholder Management
- Project Objectives
- Deliverables
- Timelines
- Dependencies
- Project Monitoring
- Risk Management
- Issue Resolution
- Executive Stakeholders
- Executive Reporting
- Business Updates
- Project Milestones
- Delivery Planning
- Agile
- Project Management Professional
- PMP