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BeachHead

ServiceNow Administrator-CSA/Banking

  • Toronto, ON, Canada

$65.23 to $75.28 CAD / hour · Contract

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay
$65.23 to $75.28 CAD / hour
Job type
Contract
Closing date
Experience
5+ years of experience as a ServiceNow Systems Administrator
Posting language
English
Posted

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Original job description

Archived listing. The details below describe a past opening.

Are you an experienced ServiceNow Systems Administrator looking for a new opportunity? Apply Now!

Working with one of our top financial clients, this role calls for a ServiceNow Administrator-CSA/Banking. This position involves managing and optimizing the ServiceNow platform to support IT service management processes, ensuring stability, security, and performance.

Pay rate range (CAD): $65.23/hr – $75.28/hr

Responsibilities

  • Manage and maintain the ServiceNow platform, ensuring optimal performance and availability
  • Lead system configuration, customization, and integration with existing ITSM processes
  • Perform system upgrades, patches, and deployments on multiple ServiceNow instances
  • Troubleshoot and resolve production issues, performing root cause analysis and implementing corrective actions
  • Develop and implement solutions adhering to IT Service Management policies and standards
  • Collaborate with project teams, vendors, and stakeholders to define scope and deliver technical solutions
  • Conduct architecture, design, and code reviews for ServiceNow configurations and integrations
  • Provide 24x7 support during on-call rotations and perform off-hours maintenance as required
  • Maintain documentation of system configurations, processes, and technical procedures
  • Ensure compliance with security policies and frameworks relevant to the platform

Desired Skill-Set

  • 5+ years of experience as a ServiceNow Systems Administrator
  • CSA certification (critical requirement)
  • Strong knowledge of ServiceNow platform configuration, management, and troubleshooting
  • Excellent communication and stakeholder management skills
  • Experience with ITSM processes and best practices
  • Ability to troubleshoot complex issues and lead resolution efforts

Nice to Have

  • Development experience within ServiceNow (e.g., scripting, custom app development)
  • Previous experience in banking or financial services
  • ITIL certification or familiarity with ITIL frameworks

BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.

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Responsibilities

Manage, configure, secure, and optimize the ServiceNow platform, including upgrades, patches, deployments, and integrations with ITSM processes. Resolve production issues, conduct reviews, support stakeholders and on-call operations, and maintain technical documentation and compliance.

Requirements

Requires at least five years of ServiceNow systems administration experience and a CSA certification. Candidates should have strong platform configuration and troubleshooting skills, ITSM knowledge, and communication abilities; development experience, banking experience, and ITIL familiarity are advantageous.

Skills

  • ServiceNow Administration
  • Platform Management
  • Troubleshooting
  • IT Service Management
  • System Upgrades
  • Patching
  • Deployments
  • System Integration
  • Root Cause Analysis
  • Security Compliance
  • Stakeholder Management
  • Technical Documentation
  • ServiceNow Scripting
  • Custom Application Development
  • ITIL

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Software
  • Finance & Accounting
  • Customer Service & Support

Keywords

  • ServiceNow
  • Certified System Administrator
  • CSA Certification
  • Banking
  • Financial Services
  • IT Service Management
  • ITSM
  • Platform Administration
  • Platform Configuration
  • System Customization
  • System Integration
  • System Upgrades
  • Patching
  • Deployments
  • Production Support
  • Root Cause Analysis
  • Security Compliance
  • ITSM Policies
  • Architecture Reviews
  • Design Reviews
  • Code Reviews
  • ServiceNow Scripting
  • Custom Application Development
  • ITIL
  • On-Call Support
  • Stakeholder Management

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