Jobs in Canada

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Added 8 mins ago
GO
Central Bank Financial Officer
Government of Manitoba
Winnipeg, MB
- Full-time
Reporting to the Senior Financial Analyst, the Central Bank Financial Officer is responsible for supporting financial operations within the Corporate and Strategic Services Division. The…
Added 8 mins ago
S
Multicultural Growth Analyst
Sysco
Toronto, ON · Sysco Toronto
- Full-time
…a highly analytical and results-driven Multicultural Growth Analyst to support the execution of our multicultural business growth strategy. This role plays a key part in driving customer…
Added 8 mins ago
D
Programmer Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC
- Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 8 mins ago
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*Engineering Lead Analyst - CONVERSION*
Citi
Mississauga, ON
- Full-time
…the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the…
Added 8 mins ago
CT
Analyst, Procure to Pay Operations
Canadian Tire Corporation
Oakville, ON
- Full-time
Added 8 mins ago
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Inventory Analyst
Chatters Limited Partnerships
Mississauga, ON
- $60,000 CAD / year
- Full-time
We're looking for an Inventory Analyst to join our growing team at our Mississauga Support Centre!
Added 8 mins ago
CR
Master Data Consultants
Clarity Recruitment
Toronto, ON
- $75 to $95 CAD / hour
- Contract
Business analyst or senior specialist level skills, with the ability to redesign a process and not just run it
Added 8 mins ago
TM
Senior Financial Analyst - 15 Month
The Mason Group - Strategic Search Partners
Mississauga, ON
- $50 to $55 CAD / hour
- Contract
Our client in the water technology industry is looking for a Senior Financial Analyst to join them on a 15 month contract. The role is working a hybrid model with 2 days onsite and 3 days…
Added 8 mins ago
I
Analyst, Supply Chain (12-month contract)
Indigo
Brampton, ON
- $55,000 to $70,000 CAD / year
- Contract
The Analyst, Supply Chain ensures product availability, timely communication and supply chain flow performance in order to meet the needs of the business. This role also supports the larger…
Added 37 mins ago
CL
Inventory Analyst
Chatters Limited Partnership
Mississauga, ON
- Full-time
We're looking for an Inventory Analyst to join our growing team at our Mississauga Support Centre!
Added 37 mins ago
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Global Blackbelt, Senior Cloud Security Specialist
Darktrace
Canada
- Full-time
…environments. Darktrace's platform differentiates through behavioural analytics and cross-domain visibility rather than siloed security…
Added 37 mins ago
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Workforce Management Analyst-Banking
BeachHead
Toronto, ON
- $17.6 to $36.97 CAD / hour
- Contract
Ability to work rotating shifts covering operational hours between 7:00 a.m
Added 37 mins ago
I
Analyst, Supply Chain (12-month contract)
Indigo
Brampton, ON
- $55,000 to $70,000 CAD / year
- Contract
The Analyst, Supply Chain ensures product availability, timely communication and supply chain flow performance in order to meet the needs of the business. This role also supports the larger…
Added 37 mins ago
Tax & Law Technology - Process Transformation - Manager/Senior Analyst - National
EY
Montreal, QC · Halifax, NS · Edmonton, AB · Ottawa, ON · AB · Calgary, AB
To Qualify for the Role, You Must Have
Added 37 mins ago
OR
Senior Demand Planning Analyst
OSL Retail Services Inc
Mississauga, ON
- Other
We are seeking a Senior Demand Planning Analyst. Reporting to the Senior Manager Operations & Planning, our ideal candidate is responsible for demand forecasting, inventory planning,…
Added 53 mins ago
Data Analyst - Python/AI (Hardware Support)
Capgemini
Montreal, QC
A Data Analyst / Operations Analyst / IT Asset Management Analyst with strong Excel, data analysis, stakeholder management, and Python skills, preferably having experience with ServiceNow,…
Added 53 mins ago
B
Private Wealth Analyst, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Provides input to the program strategy by analyzing current operations & challenges, researching best practices and understanding industry trends.
Added 1 hour ago
BC
Senior Bilingual CIC Analyst
Bell Cyber
Fredericton, NB
- $90,000 to $115,000 CAD / year
- Full-time
Bell Cyber is seeking a Senior CIC Analyst to join our Cyber Intelligence Centre as a technical escalation point for complex security incidents.
Added 1 hour ago
FI
Senior Business Analyst
FP Inc.
Toronto, ON
- $60 to $76 CAD / hour
- Contract
…understood in coordination with the Product Owner and Journey Operations…
Added 1 hour ago
FI
Data Analyst, Client Data
FP Inc.
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
Work with business, operations and technology teams to triage issues, agree on fixes and keep work moving.
Added 1 hour ago
BC
Bilingual CIC Analyst
Bell Cyber
Fredericton, NB
- $70,000 to $85,000 CAD / year
- Full-time
Bell Cyber is seeking a Bilingual CIC Analyst to join our Cyber Intelligence Centre, helping protect customers through security monitoring, investigation and incident response.
Added 1 hour ago
BC
Senior CIC Analyst
Bell Cyber
Mississauga, ON
- $90,000 to $115,000 CAD / year
- Full-time
Bell Cyber is seeking a Senior CIC Analyst to join our Cyber Intelligence Centre as a technical escalation point for complex security incidents.
Added 1 hour ago
CE
Pricing Analyst
Canpar Express
Brampton, ON
- Full-time
The Pricing Analyst supports the development, implementation, and maintenance of pricing strategies that drive revenue growth and profitability. Working closely with Sales, Revenue…
Added 1 hour ago
S
Software Asset Manager(SAM) & Licensing analyst
Scalian
Montreal, QC
- Full-time
We are looking for a Software Asset Manager(SAM) & Licensing analyst to collaborate on one of our projects in the Aerospace sector.
Added 1 hour ago
S
Software Asset Manager(SAM) & Licensing analyst
Scalian
Montreal, QC
- Full-time
We are looking for a Software Asset Manager(SAM) & Licensing analyst to collaborate on one of our projects in the Aerospace sector.

BeachHead

Workforce Management Analyst-Banking

Toronto, ON, Canada

$17.6 to $36.97 CAD / hour · Contract

Apply on LinkedIn About employer

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Job details

Pay: $17.6 to $36.97 CAD / hour
Job type: Contract
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Ready to optimize workforce planning for a high-impact technical support environment? Apply Now!

Working with one of our top financial clients, this role calls for a Workforce Management Analyst-Banking to support workforce management across a 24/7 technical help desk operation. This contract offers significant exposure to capacity planning, forecasting, scheduling, reporting, and service level management, along with opportunities to influence operational decisions, identify process improvements, and contribute to workforce optimization initiatives.

Pay rate range (CAD): $17.60/hr – $36.97/hr

Responsibilities

Build and maintain schedules for technical help desk agents.
Manage vacation planning, workforce allocation, and attendance exceptions.
Perform weekly, monthly, and annual capacity planning.
Prepare forecasts to support staffing and operational requirements.
Monitor real-time performance, staffing levels, and schedule adherence.
Produce and analyze workforce management and operational reports.
Track key performance indicators, including service levels, occupancy, adherence, and average handle time.
Create dashboards and reporting outputs using enterprise reporting tools.
Collaborate with team leaders, operations managers, supervisors, and service desk stakeholders to identify trends and recommend improvements.
Support operational planning to help achieve service level objectives.
Identify operational risks and provide proactive recommendations.
Contribute to workforce management improvements across the technical help desk environment.

Desired Skill-Set

At least three years of workforce management or workforce analyst experience.
Experience working in a help desk, service desk, or contact centre environment.
Hands-on experience with Verint or a comparable workforce management platform.
Experience with capacity planning, forecasting, scheduling, and vacation planning.
Experience with telephony systems.
Experience creating reports in Tableau.
Experience with ServiceNow reporting.
Experience with Workday.
Ability to work rotating shifts covering operational hours between 7:00 a.m. and 6:00 p.m.
Strong communication, critical thinking, and decision-making skills.
Independent and proactive approach to problem-solving.
Strong attention to detail and ability to identify operational risks.
Ability to learn quickly and perform effectively in a high-pressure environment.

Nice to Have

Experience creating dashboards in Power BI.
Experience with Power Automate.
Experience using additional workforce management platforms.
Technical help desk workforce management experience in a large enterprise environment.

BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.

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More about this job

Responsibilities

Build and maintain schedules, manage workforce allocation and attendance exceptions, and perform capacity planning and forecasting for a 24/7 technical help desk. Monitor staffing and service performance, produce reports and dashboards, and collaborate with operational stakeholders to identify risks and recommend improvements.

Requirements

Requires at least three years of workforce management or analyst experience, preferably in a help desk, service desk, or contact centre, with hands-on experience using Verint or a comparable platform. Candidates should have experience in planning, forecasting, scheduling, telephony systems, and reporting tools, along with strong communication, analytical, decision-making, and problem-solving skills; rotating shifts are required.

Skills

Workforce Management
Capacity Planning
Forecasting
Scheduling
Vacation Planning
Workforce Allocation
Real-Time Performance Monitoring
KPI Reporting
Service Level Management
Verint
Telephony Systems
Tableau
ServiceNow Reporting
Workday
Power BI
Power Automate

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Technical Help Desk
24/7 Operations
Capacity Planning
Forecasting
Scheduling
Vacation Planning
Workforce Allocation
Attendance Exceptions
Real-Time Monitoring
Schedule Adherence
Service Level Management
Key Performance Indicators
Occupancy
Average Handle Time
Verint
Telephony Systems
Tableau
ServiceNow
Workday
Power BI
Power Automate
Operational Reporting
Dashboard Creation
Contact Centre
Risk Identification
Process Improvement

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Jobs in Canada