Jobs in Canada

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Added 12 mins ago
FG
Automotive Service Technician - FFUN Chevrolet Buick GMC Yorkton
FFUN Group
Edmonton, AB
- Full-time
Relocation support: We can help make your move to Yorkton, Saskatchewan easier.
Added 12 mins ago
A
Registered Practical Nurse - AgeCare Parkhill
AgeCare
Parkhill, ON · AgeCare Parkhill
- Full-time
…Registered Practical Nurse provides direction to the Personal Support Workers as defined by the College of Nurses Standard of Practice Working with Unregulated Health Care…
Added 12 mins ago
ON
Curriculum Developer
Ontario Native Women's Association
Thunder Bay, ON
- Full-time
Flexible scheduling to support work-life balance
Added 12 mins ago
P
Part Time Flex Sales Associate
Pandora
Lethbridge, AB
- Part-time
…most (peak hours) to deliver incredible fan experiences and support store…
Added 12 mins ago
Store Associate
Sherwin-Williams
Surrey, BC
Must have a valid, unrestricted Driver’s License
Added 12 mins ago
IB
Full-Time Faculty, Applied Psychology, Mental Health and Well-Being
International Business University
Toronto, ON
- Full-time
Support student learning and success through mentorship, academic advising, and timely feedback.
Added 12 mins ago
H
Continuing Care Assistant
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
…relating to the qualifications of the position. By submitting your application, you consent to your application history and talent profile being shared with Human Resources and the…
Added 12 mins ago
PF
Assistant Manager
Planet Fitness
Calgary, AB
- Full-time
Discuss your availability with the Hiring Manager and/or notate it on your application.
Added 12 mins ago
PF
Front Desk Associate
Planet Fitness
Red Deer, AB
- Full-time
Discuss your availability with the Hiring Manager and/or notate it on your application.
Added 12 mins ago
NG
Senior Application Developer
Nesto Group(e)
Toronto, ON · Montreal, QC
- $100,000 to $120,000 CAD / year
Come shape the future of real estate and finance with us! We're seeking a passionate and gritty Senior Application Developer to join our team and help us build the next generation of…
Added 12 mins ago
HI
Underwriting Administrator, CADA
HUB International
Maple Ridge, BC · Langley (District), BC · Coquitlam, BC · Burnaby, BC · Surrey, BC · Langley, BC
- Full-time
Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.
Added 12 mins ago
SW
Manager, Financial Reporting Controls
Saskatchewan Workers' Compensation Board
Regina, SK
- Full-time
…financial reporting risks, strengthen governance practices, support regulatory and audit requirements, and foster a culture of accountability and control ownership across the organization.…
Added 12 mins ago
W
Senior Mechanical Engineer
Worley
Vancouver, BC
- Full-time
…Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 12 mins ago
M
Front Desk Agent
Marriott
Edmonton, AB
- Full-time
Added 12 mins ago
Bilingual Disability Management Coordinator
Amrize
Mississauga, ON · Laval, QC
…ensure timely follow-up, accurate documentation, and consistent application of company policies, benefit plans, collective agreements, and applicable legislation to support effective leave…
Added 12 mins ago
C
Customer Service Clerk - Student- Churchbridge Food Store
Co-op
Churchbridge, SK
- Part-time
Added 12 mins ago
C
Page (Casual & Part Time Employment)
CityofOttawa
Ottawa, ON
- Part-time
Added 24 mins ago
Highway Field Inspector
Department of Transportation and Infrastructure
The Pas, MB · Thompson, MB
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 26 mins ago
CL
Inventory Analyst
Chatters Limited Partnership
Mississauga, ON
- Full-time
We're looking for an Inventory Analyst to join our growing team at our Mississauga Support Centre!
Added 26 mins ago
NA
MANAGEMENT ANALYST
Naval Air Warfare Center Training Systems Division (NAWCTSD)
Cherry Point, AB
- Full-time
…(SOPs); route for review, approval, and signature via the WMS…
Added 26 mins ago
SA
Marketing and Communications Coordinator
SafeLink Alberta
Calgary, AB
- Full-time
…with employees, volunteers, and community organizations to support the vision and mission of the organization and to achieve the goals of the strategic…
Added 26 mins ago
D
Global Blackbelt, Senior Cloud Security Specialist
Darktrace
Canada
- Full-time
This high-profile, customer-facing role will support sales teams around the world, based in Continental Europe, helping strategic customers adopt and secure Cloud & Hybrid Network…
Added 26 mins ago
GO
Join the Municipal Advisor Talent Pool!
Government of Saskatchewan
SK · Saskatchewan, Canada
- Other
Are you ready to use your municipal knowledge to support local leaders, strengthen communities and shape positive outcomes across the province? If so, consider a Municipal Advisor career…
Added 26 mins ago
GD
System Engineer, Air & Naval
General Dynamics Mission Systems–Canada
Cole Harbour, NS
- Full-time
Support the development of certification plans and the basis of certification for assigned projects in collaboration with systems, design, and project engineering teams.
Added 26 mins ago
K
Outage Technician/Technologist
Kinectrics
Tiverton, ON
- Internship
Shift workers may be assigned 8-10-12 hour shifts (rotating shifts, days, afternoons and/or nights)

BeachHead

Workforce Management Analyst-Banking

Toronto, ON, Canada

$17.6 to $36.97 CAD / hour · Contract

Apply on LinkedIn About employer

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Job details

Pay: $17.6 to $36.97 CAD / hour
Job type: Contract
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Ready to optimize workforce planning for a high-impact technical support environment? Apply Now!

Working with one of our top financial clients, this role calls for a Workforce Management Analyst-Banking to support workforce management across a 24/7 technical help desk operation. This contract offers significant exposure to capacity planning, forecasting, scheduling, reporting, and service level management, along with opportunities to influence operational decisions, identify process improvements, and contribute to workforce optimization initiatives.

Pay rate range (CAD): $17.60/hr – $36.97/hr

Responsibilities

Build and maintain schedules for technical help desk agents.
Manage vacation planning, workforce allocation, and attendance exceptions.
Perform weekly, monthly, and annual capacity planning.
Prepare forecasts to support staffing and operational requirements.
Monitor real-time performance, staffing levels, and schedule adherence.
Produce and analyze workforce management and operational reports.
Track key performance indicators, including service levels, occupancy, adherence, and average handle time.
Create dashboards and reporting outputs using enterprise reporting tools.
Collaborate with team leaders, operations managers, supervisors, and service desk stakeholders to identify trends and recommend improvements.
Support operational planning to help achieve service level objectives.
Identify operational risks and provide proactive recommendations.
Contribute to workforce management improvements across the technical help desk environment.

Desired Skill-Set

At least three years of workforce management or workforce analyst experience.
Experience working in a help desk, service desk, or contact centre environment.
Hands-on experience with Verint or a comparable workforce management platform.
Experience with capacity planning, forecasting, scheduling, and vacation planning.
Experience with telephony systems.
Experience creating reports in Tableau.
Experience with ServiceNow reporting.
Experience with Workday.
Ability to work rotating shifts covering operational hours between 7:00 a.m. and 6:00 p.m.
Strong communication, critical thinking, and decision-making skills.
Independent and proactive approach to problem-solving.
Strong attention to detail and ability to identify operational risks.
Ability to learn quickly and perform effectively in a high-pressure environment.

Nice to Have

Experience creating dashboards in Power BI.
Experience with Power Automate.
Experience using additional workforce management platforms.
Technical help desk workforce management experience in a large enterprise environment.

BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.

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More about this job

Responsibilities

Build and maintain schedules, manage workforce allocation and attendance exceptions, and perform capacity planning and forecasting for a 24/7 technical help desk. Monitor staffing and service performance, produce reports and dashboards, and collaborate with operational stakeholders to identify risks and recommend improvements.

Requirements

Requires at least three years of workforce management or analyst experience, preferably in a help desk, service desk, or contact centre, with hands-on experience using Verint or a comparable platform. Candidates should have experience in planning, forecasting, scheduling, telephony systems, and reporting tools, along with strong communication, analytical, decision-making, and problem-solving skills; rotating shifts are required.

Skills

Workforce Management
Capacity Planning
Forecasting
Scheduling
Vacation Planning
Workforce Allocation
Real-Time Performance Monitoring
KPI Reporting
Service Level Management
Verint
Telephony Systems
Tableau
ServiceNow Reporting
Workday
Power BI
Power Automate

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Technical Help Desk
24/7 Operations
Capacity Planning
Forecasting
Scheduling
Vacation Planning
Workforce Allocation
Attendance Exceptions
Real-Time Monitoring
Schedule Adherence
Service Level Management
Key Performance Indicators
Occupancy
Average Handle Time
Verint
Telephony Systems
Tableau
ServiceNow
Workday
Power BI
Power Automate
Operational Reporting
Dashboard Creation
Contact Centre
Risk Identification
Process Improvement

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Jobs in Canada