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Added 11 mins ago
RV
Technical Support Specialist
Ross Video
Ottawa, ON · Kanata, ON
- Internship
The Technical Support Specialist is responsible to provide phone-based technical support as well as onsite support on an as-needed basis for Ross Video products. This role assists customers…
Added 11 mins ago
R
Cybersecurity Governance & Policy Specialist
Raise
Vancouver, BC
- Full-time
Raise is currently hiring a Cybersecurity Governance & Policy Specialist on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to…
Added 11 mins ago
K
Administrative Support Specialist
Kelly
Fort Saskatchewan, AB
- $27 USD / hour
- Full-time
Kelly Services is seeking a diligent and detail-oriented Administrative Support Specialist to support our prestigious client, Dow Chemical Canada, in Fort Saskatchewan.
Added 12 mins ago
AT
CRM specialist (Temporary - 9 Months)
Air Transat
Montreal, QC
- Full-time
In collaboration with the Manager, Relational Program, the CRM and Relationship Marketing Specialist contributes to the execution and optimization of relationship marketing campaigns that…
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Fluor Corporation
Vancouver, BC
- Full-time
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Added 41 mins ago
Loyalty & Guest Feedback Coordinator
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Northland Properties is seeking a detail-orientated and tech-savvy Marketing Specialist to join our dynamic Shared Services Marketing team. This unique role supports the overall strategy…
Added 42 mins ago
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Added 42 mins ago
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Mississauga, ON
…through ongoing education, attending conferences, and reading specialist…
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Product Specialist - Individual Insurance
Wawanesa Insurance
Calgary, AB · AB · Vancouver, BC · Wawanesa, MB · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · ON · Montreal, QC · Hybrid - Canada, ON · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
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Added 1 hour ago
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GPU Infrastructure Specialist
TAIRC
Niagara-on-the-Lake, ON
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Added 1 hour ago
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Toronto, ON · North York, ON
- $50,000 to $70,000 USD / year
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Comprehensive health, dental, and specialist benefits.
Added 1 hour ago
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Added 1 hour ago
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- Full-time
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Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
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…Service Coordinator, the primary responsibility of the Propane Specialist is to deliver propane. The propane specialist will support service as the business / market…
Added 1 hour ago
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Senior Technical Support Specialist
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The Senior Technical Support Specialist is a highly skilled, technically focused position who operates at the intersection of support, engineering, and automation. This role serves as a…
Added 1 hour ago
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Added 1 hour ago
JT
Workforce Specialist, Job ID# 7079
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Toronto, ON
- Full-time
…streamlining client referrals to appropriate services. Our Workforce Specialist (WFS) team is dedicated to developing relationships with employers to secure job…
Added 1 hour ago
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Clinic Administrative Lead
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- Full-time
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Added 2 hours ago
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Document & Training Specialist, Radioconjugate PQS
AstraZeneca
Hamilton, ON · Canada – Hamilton – Longwood Road South
- Full-time
Document and Training Specialist – Radio Conjugate (RC) Pharmaceutical Quality Systems (PQS)
Added 2 hours ago
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Communications Specialist
Infotek Consulting Inc.
Toronto, ON
- $50 to $62 CAD / hour
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Communications Specialist (Senior) | 6-Month Contract | Toronto (Hybrid)
Added 2 hours ago
IT Infrastructure Systems Specialist
Human Resources Department - NRT Technology Corp.
Toronto, ON

Beacon Holdings

Customer Implementation & Training Specialist (ERP Software) - SDC

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 28, 2026

Original job description

About SDC:

SDC helps businesses manage their operations through ERP software, connecting financial processes with the day-to-day work of procurement, inventory, and manufacturing. Successful implementation means helping customers translate their business requirements into practical workflows and giving their teams the knowledge to use the system confidently.

We work with customers through the transition to new software, helping them prepare for go-live and build the skills to get lasting value from their investment.

Role Overview:

We’re looking for a Software Implementation & Training Specialist to help customers adopt and get the most out of SDC’s ERP software. You’ll guide customers through implementation readiness, user training, and post-go-live support, with particular attention to accounting and manufacturing workflows.

This is a hands-on, customer-facing role for someone who understands how businesses operate and enjoys helping people learn. You’ll work with customer stakeholders and implementation teams to turn business requirements into role-based training, validate end-to-end processes, and prepare users for the transition to a new system.

You’ll also help improve how SDC delivers implementations, building reusable learning resources and bringing customer feedback into our training approach.

Responsibilities & Duties:

Implementation planning & readiness - Understand each customer’s business processes, user roles, and learning needs. Build training plans aligned with implementation milestones, coordinating schedules, prerequisites, and customer responsibilities.

Training delivery & facilitation - Lead instructor-led workshops, virtual sessions, and train-the-trainer programs for business users and super-users. Adapt your approach to different levels of technical confidence and give users opportunities to practise realistic tasks. Onsite travel to locations worldwide including the Caribbean, USA and Canada.

Curriculum & content development - Create role-based learning paths covering relevant ERP modules and workflows. Develop and maintain practical resources, including job aids, process guides, short videos, and hands-on exercises, updating them as the product evolves.

Business process guidance - Help customers understand how their accounting and operational processes work within the system. Explain how transactions flow between modules and how day-to-day activity affects financial reporting, inventory accuracy, and downstream workflows.

Testing & go-live preparation - Partner with implementation consultants, customer project leads, and technical teams to validate training environments and support user acceptance testing. Help users practise end-to-end scenarios, document issues, and flag readiness gaps before go-live.

Post-go-live support & adoption - Provide frontline guidance during the transition to live operations. Diagnose user difficulties, distinguish training needs from configuration or product issues, and coordinate escalation and follow-through. Deliver refresher sessions where additional support is needed.

Progress tracking & continuous improvement - Track training completion, demonstrated user readiness, and adoption measures agreed with the project team. Communicate risks early and use customer feedback and recurring support questions to improve future implementations.

Qualifications:

Experience & track record - 7+ years of experience in software training, ERP implementation, or enterprise application deployment, with a track record of leading customer-facing training workstreams through go-live.

ERP & MRP knowledge - Strong working knowledge of ERP platforms and experience supporting ERP or MRP implementations. You understand how decisions in one module affect users and processes elsewhere in the system.

Accounting fluency - A strong accounting background, with the ability to explain financial workflows such as general ledger, accounts payable, accounts receivable, and period-end close. Comfortable connecting operational transactions to their accounting impact.

Operational understanding - Familiarity with procurement, inventory, supply chain, or manufacturing processes, and the ability to translate a customer’s existing ways of working into system-based workflows.

Training & instructional design - Experience building role-based curricula and facilitating learning for adult audiences. Able to assess whether users can complete their work independently and adjust training when they need more practice.

Communication & customer focus - Clear and patient when explaining technical concepts to non-technical users. You listen carefully, ask useful questions, and build trust with customers navigating unfamiliar software.

Change management - Comfortable guiding teams through operational disruption. Able to recognise resistance or uncertainty, understand its cause, and help customer champions prepare their colleagues for new ways of working.

Project management & ownership - Able to manage training schedules and cross-functional dependencies across concurrent projects. You keep stakeholders informed and raise risks while there is still time to act.

Nice to Have:

Experience with digital adoption platforms, learning management systems, or e-learning authoring tools.
Familiarity with manufacturing costing, bills of materials, production planning, or inventory valuation.
Experience supporting data migration validation, reconciliation, or system configuration.
A professional accounting qualification or formal training in instructional design, project management, or change management.
Experience building a reusable training library or improving a software implementation methodology.
Ideally based near Markham or in the Greater Toronto Area.

What You’ll Get:

Ownership of customer training and readiness across ERP implementations.
The opportunity to shape SDC’s training materials and implementation practices.
Hands-on work with customers across finance and operational teams.
Room to deepen your expertise in ERP delivery, customer education, and change management.

Our Values at Beacon Software

Humility: We acknowledge that the path to getting to the right answer involves being wrong along the way. We have strong beliefs which are weakly held. We actively seek new ideas and believe we can learn from anyone at any time.
Honesty: We are truth seeking in our approach to business problems. Business is a repeat game and we believe that human relationships generate alpha. We understand that trust is earned over a lifetime and can be lost in an instant.
Hunger: We play to win. We hold ourselves to high standards and will not be outworked. We take pride in having a deep sense of responsibility to ourselves, each other, our partners, and our customers. We believe to whom much is given much is expected.
Horizon: We seek to build a generational software company. This will take decades. We manage our expectations and those of our partners to take advantage of the 8th wonder of the world - compounding growth.

How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Beacon Software uses Artificial Intelligence and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.

AI does not make hiring decisions: Every application is reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.

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More about this job

Responsibilities

You will guide customers through ERP implementation readiness, facilitate user training, and provide post-go-live support for accounting and manufacturing workflows. Additionally, you will develop role-based learning resources and collaborate with project teams to ensure successful system adoption.

Requirements

The role requires 7+ years of experience in software training or ERP implementation with a strong background in accounting and operational processes. Candidates must possess excellent communication skills and the ability to manage training schedules across multiple concurrent projects.

Skills

ERP implementation
Software training
Accounting
Manufacturing workflows
Instructional design
Change management
Project management
Customer support
MRP
Financial reporting
Inventory management
Procurement
User acceptance testing
Curriculum development
Stakeholder management

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

ERP
MRP
Software Implementation
Training
Accounting
General Ledger
Accounts Payable
Accounts Receivable
Manufacturing
Supply Chain
Inventory
Procurement
Instructional Design
Change Management
Project Management
User Acceptance Testing
E-learning
Learning Management Systems
Digital Adoption Platforms
Financial Reporting
Customer Success
Workflows
Go-live
Stakeholder Management
Curriculum Development

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