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Added 2 mins ago
IG
Forward Deployed Engineer
Insight Global
Toronto, ON
- $60 to $68 CAD / hour
- Contract
Added 2 mins ago
EC
Automotive Customer Service Rep (Bilingual: French / English) On-site
Enigma Corporation
Hamilton, ON
- Full-time
Be able to pass a typing test with at least 30WPM
Added 2 mins ago
IG
Controls Consultant, HR GRC
Insight Global
Toronto, ON
- $38 to $44 CAD / hour
- Contract
…environment. The successful candidate will assess risks, document and test controls, maintain process documentation, support audits and compliance initiatives, and partner with business…
Added 2 mins ago
MI
MES & Industrial Integration Analyst
Magna International
Milton, ON
- Full-time
Plan, configure, develop, test, deploy, maintain, and support approved MES applications and interfaces.
Added 2 mins ago
FG
HR & Payroll Systems Support
Flynn Group of Companies
Mississauga, ON
- $65,000 to $70,000 CAD / year
- Full-time
Test union wage rate updates and related system changes.
Added 2 mins ago
CP
Practice Development Consultant
Cosmetic Physician Partners
Montreal, QC
- Full-time
…You’ll work with clinic teams and subject matter experts to test those hypotheses, identify proven practices and recommend the highest-impact path…
Added 2 mins ago
PH
Booking Clerk, Medical Imaging - BC Children’s Hospital
Provincial Health Services Authority
Vancouver, BC
- Full-time
…arrivals, checking schedules for appropriate times, identifying pre-test instructions such as pre-test diet, contacting patients, units/physician offices to confirm appointments and relay…
Added 2 mins ago
PH
Technical Coordinator P2BS
Provincial Health Services Authority
Vancouver, BC
- Full-time
…equipment needs for the site/area and provides data such as test volumes and maintenance documents as required. Assists in the implementation of timelines and assigns staff to the…
Added 2 mins ago
PH
Laboratory Assistant, Accessioning
Provincial Health Services Authority
Vancouver, BC
- Full-time
Processes test requisitions by entering patient data into computer systems, issues new patient identification information where required and identifies duplicate record problems, obtains or…
Added 19 mins ago
SA
Apprentice Technician (Level 2/3)
Steele Auto Group
Dieppe, NB
- Full-time
Test and adjust repaired systems to manufacturer’s performance specifications
Added 19 mins ago
Senior Electrical Engineering Student
Kraken Robotics Inc.
Mount Pearl, NL
Assist in developing test plans and procedures, conducting testing, and performing validation to ensure the reliability and performance of electrical systems.
Added 32 mins ago
AC
Front Desk- Remote Workplace, Wawa ON
Aramark Canada
Wawa, ON
- Full-time
Please note all candidates considered for hire will be required to successfully pass a pre-employment D&A test and criminal background check
Added 32 mins ago
SA
Stonework grader
Sitec Amérique du Nord
Fermont, QC
- Full-time
Test products for strength, density, durability and conformity to specifications
Added 33 mins ago
AC
2nd Cook- Remote Lodge, White River/WAWA, ON
Aramark Canada
Wawa, ON
- Full-time
Please note all candidates considered for hire will be required to successfully pass a pre-employment D&A test and criminal background check.
Added 33 mins ago
CH
Nurse Practitioner
Covenant Health Canada
Bonnyville, AB
- Part-time
Added 33 mins ago
CH
Nurse Practitioner
Covenant Health Canada
Bonnyville, AB
- Full-time
Added 33 mins ago
HT
Designer, Development (Mechanical)
Husky Technologies
Bolton, ON
- Full-time
Optimize design based on manufacturing processes (DFM), assembly and test
Added 33 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…will play a key role within the Internal Audit Department to test the effectiveness of Internal Controls and Financial Processes to support the successful execution of our internal audit…
Added 33 mins ago
HT
Test Engineering Technologist - Process Packaging
Husky Technologies
Bolton, ON
- Full-time
Title: Test Engineering Technologist - Process Packaging
Added 33 mins ago
HT
PD Service - Mechanical
Husky Technologies
Bolton, ON
- Full-time
Coordinate activities with product quality, field service, product development, test, supply chain, operations, and other teams across the organization as necessary
Added 33 mins ago
LM
Naval Operations Senior Subject Matter Expert (SME)
Lockheed Martin
Halifax, NS
- Full-time
Directly support internal and external stakeholders to plan, prepare for and deliver individual Integrated Test & Evaluation (IT&E) and Collective Training (CT) events in simulated training…
Added 33 mins ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
Test preparation: Creating test plans, building systems for testing -Participate in project design reviews and risk assessments and develop testing and validation strategy based on risks…
Added 33 mins ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
Communicate and coordinate activities with product quality, field service, product development, test, supply chain, operations, and other teams across the organization as necessary
Added 33 mins ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
…adjusting offsets, managing parameter settings, and running test programs to ensure proper…
Added 33 mins ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
…a powerful risk prioritized product development process.The Test Engineering Technologist plays a critical role by working within the Innovation and Sustainability Team, helping to bring…

Beacon Holdings

Product Support Specialist - Membee

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 20, 2026

Original job description

About Membee:

Membee is the all-in-one membership management platform for associations, chambers of commerce, nonprofits and clubs. It automates renewals, events, payments and communications so small teams, often volunteer-led, can spend their time attracting, engaging and retaining members instead of administrating them. Our line is simple: grow your organization, don't administrate it.

Our customers are lean teams, often one to three people. They tell us that the hands-on setup, training and support we give them is what they value most, so the people in this role matter a great deal to how customers experience Membee.

The role:

You will be the voice of Membee for our customers, and the person who makes support better every month. We are using AI to answer more questions faster and to cut the number of tickets customers need to send. That frees our support team to spend less time on repeat questions and more time on the problems that need a person.

You will own support and support operations: live chat and tickets, help content, in-product help, and the AI that supports them. You will report to our General Manager, Care, and work every day with our small engineering team and with product.

This role is for someone sharp, earlier in their career, who wants to see how an AI-enabled SaaS business runs and wants a real hand in shaping it.

This is a one-year contract covering a parental leave, with possible extension into a full-time role.

What you'll do:

Answer live chats and support tickets quickly and thoroughly, across membership, events, finance, CRM and website tools. Pick up the phone when a call will solve it faster.
Write and update help content so customers can find answers themselves.
Build in-product help that answers questions where the customer is working.
Improve our AI support agent, Buzz. Review its answers, find the gaps, and feed fixes back so more tickets are closed by AI chat.
Cut overall ticket volume. Trace tickets back to their cause and recommend UI/UX changes, better help docs and better AI answers.
Test new features and enhancements against a testing plan, then update documentation to match.
Act as the customer's advocate. Document recurring usability patterns in detail so product and engineering can act on them.
Pass churn risks and upsell signals to Customer Success.

What you'll bring:

Required:

2+ years of customer support experience at an SMB or enterprise SaaS company.
Clear, structured writing. You can explain a complex idea in a help article or an internal report.
Strong root-cause thinking. You look for why a customer got stuck, not only how to unstick them.
Comfort with AI tools, and curiosity about how to make them work better for customers.

We also look for:

A quick study who picks up new tools and products on the fly, and is happy to switch between tasks.
A warm communicator who treats a one-person office or a volunteer board with the same care as anyone else.
A self-starter who notices problems and proposes fixes without waiting to be asked.
Genuine interest in the operational needs of membership-based organizations.

Nice to have: live chat experience, and hands-on experience working in the back end of websites, especially WordPress.

What you'll get:

Hands-on exposure to an AI-enabled SaaS business. You will use AI every day and help improve it, including the agent that answers our customers.
A window into product management. What you learn from customers feeds directly into what we build. You will work with our General Manager and our senior engineers on priorities, and see how those decisions get made.
Real training. A structured onboarding period to learn the product, and a deeply experienced team who will mentor you.
Clear goals and feedback. We agree on goals with you and give you the feedback to grow.
A small, quality-of-life-focused team. Remote work, with equipment provided.

How we work:

You will be measured on four things: time to resolution, positive engagement score, tickets closed, and overall ticket reduction.

AI is a tool that makes you better at this job. It does not replace you. Our customers value real human connection, and AI gives you more time to give it.

Our Values at Beacon Software

Humility: We acknowledge that the path to getting to the right answer involves being wrong along the way. We have strong beliefs which are weakly held. We actively seek new ideas and believe we can learn from anyone at any time.
Honesty: We are truth seeking in our approach to business problems. Business is a repeat game and we believe that human relationships generate alpha. We understand that trust is earned over a lifetime and can be lost in an instant.
Hunger: We play to win. We hold ourselves to high standards and will not be outworked. We take pride in having a deep sense of responsibility to ourselves, each other, our partners, and our customers. We believe to whom much is given much is expected.
Horizon: We seek to build a generational software company. This will take decades. We manage our expectations and those of our partners to take advantage of the 8th wonder of the world - compounding growth.

How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Beacon Software uses Artificial Intelligence and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.

AI does not make hiring decisions: Every application is reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.

Apply About employer

More about this job

Responsibilities

You will manage customer support operations, including live chat, ticketing, and help content, while leveraging AI to improve efficiency. Additionally, you will act as a customer advocate by documenting usability patterns and collaborating with the product and engineering teams to drive improvements.

Requirements

Candidates must have at least 2 years of customer support experience within an SMB or enterprise SaaS environment. Strong writing skills, root-cause analytical thinking, and comfort working with AI tools are essential for this role.

Skills

Customer support
SaaS
Technical writing
Root-cause analysis
AI tools
Live chat
CRM
WordPress
Troubleshooting
Documentation
Product testing
Communication
Problem solving
Time management

Benefits

Remote work
Equipment provided
Structured onboarding
Mentorship
Professional development

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Support
AI
Artificial Intelligence
CRM
WordPress
Help Desk
Technical Support
UI/UX
Membership Management
Ticket Management
Product Management
Remote Work
Documentation
Troubleshooting
Customer Success
Software
Cloud Computing
Data Analysis
Process Improvement

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