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Added 2 mins ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…and by coordinating with other technical staff, such as the Manager of Laboratories (ML), Senior Scientific Assistants (SSAs), and Scientific Assistants (SAs), as needed for the day-to-day…
Added 32 mins ago
J
Major Account Manager
JobsMedia.io
Mascouche, QC
- Full-time
We are seeking an experienced Key Account Manager for a large company in the industrial sector. This individual will assume strategic responsibility for a portfolio of key accounts, with a…
Added 33 mins ago
Global Supply Chain Manager
Intertape Polymer Group (IPG)
Truro, NS
Develop high-level models to support inventory optimization across supply chain networks.
Added 33 mins ago
Commercial HVAC Field Service Rep/Trainer
Human Resources
Toronto, ON
Reporting to the Manager, Technical Services & Training, the CAC Field Service Representative and Trainer is a specialist who supports heat-pump and ventilation systems. The role is…
Added 1 hour ago
BH
Product Support Specialist - Membee
Beacon Holdings
Remote, Canada
- Full-time
- Remote
You will own support and support operations: live chat and tickets, help content, in-product help, and the AI that supports them. You will report to our General Manager, Care, and work…
Added 1 hour ago
AR
Project Manager
Aciers Richelieu - Usinage St-Laurent
Sorel-Tracy, QC
- Full-time
The project manager must ensure that the projects assigned to him are taken care of while ensuring follow-up with the production teams. More specifically, the candidate will be required to:
Added 1 hour ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
Working with the Territory Technical Support team, the Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract…
Added 1 hour ago
Production Shift Supervisor
Amrize
Saint-Constant, QC · St-Constant, Queb
Provide operational coverage for the Production Manager and Production Coordinator as required.
Added 1 hour ago
Mine Planning Manager
Amrize
Mississauga, ON
The Resource and Mine Planning Manager will be responsible for accurately assessing and estimating Central Canada’s reserves and resources, ensuring annual reporting and filings meet SEC…
Added 2 hours ago
H
Strategic Communications Team Lead, Western Canada
HDR
Vancouver, BC
- Full-time
At HDR, our employee‑ownership model shapes everything we do, including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building…
Added 2 hours ago
H
Electrical Designer
HDR
Richmond Hill, ON
- Full-time
We believe building engineering is more than systems and structures, it’s about powering progress and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help…
Added 2 hours ago
H
Senior Project Manager, Environmental Assessments and TRPAPs
HDR
Toronto, ON
- Full-time
…transportation ports and marine infrastructure, your work will directly support economic vitality, public safety, sustainable and resilient communities and quality of life. We bring…
Added 2 hours ago
H
Site Civil Section Manager
HDR
Toronto, ON · Richmond Hill, ON
- Full-time
We believe building engineering is more than systems and structures, it’s about powering progress and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help…
Added 2 hours ago
Project Director, Major Project – Tunnel & Underground Group
EBC Inc.
Mississauga, ON
…involved with, with or without the assistance of a project manager. The project manager will take care of the completion of the projects he has tendered and…
Added 2 hours ago
GI
Millwork Engineer / CNC Programmer
Giffin Interior
Engineer, BC
- Full-time
A Millwork Engineer at Giffin Interior transforms approved shop drawings into accurate engineering models, CNC programs & Saw patterns, and complete production documents. This role combines…
Added 2 hours ago
NB
Chier Developer Data Engineering
National Bank of Canada
Montreal, QC
- Full-time
Data Engineering in the Personal Data Management and Valorisation team at
Added 2 hours ago
A
RFS-1019620 – Junior UNIX Midrange Support
Amyantek
Regina, SK
- Contract
Job Title: RFS-1019620 – Junior UNIX Midrange Support
Added 2 hours ago
AH
Certified Medical Device Reprocessing Technician
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Under the supervision of the Respiratory Therapy Manager, the RT Surgical Processor plays a key role in supporting the operational efficiency, equipment readiness, and infection prevention…
Added 2 hours ago
VA
PME AV Parts Sales Attendant
Voyageur Aviation
North Bay, ON
- Full-time
The PME AV Parts Sales Attendant reports directly to the Manager, Facilities, PME & Airport services with work duties to support the high demand of crate requests coming in from sales and…
Added 3 hours ago
L
Superintendent, Heavy Civil - Future Opportunities
Ledcor
Edmonton, AB
- Full-time
Direct all project personnel on site and report to the Project Manager
Added 3 hours ago
L
Senior Project Manager, Heavy Civil - Future Opportunities
Ledcor
Edmonton, AB
- Full-time
We are seeking a results-driven and experienced Senior Project Manager to lead the successful execution of our heavy civil construction projects. In this role, you will be responsible for…
Added 3 hours ago
L
Project Manager, Heavy Civil - Future Opportunities
Ledcor
Edmonton, AB
- Full-time
We’re seeking a seasoned Project Manager with extensive experience in large construction projects to lead our dynamic team. As the Project Manager, you’ll step into a leadership role where…
Added 3 hours ago
A
Mechanical Technologist - Integration
AtkinsRéalis
Mississauga, ON
- Full-time
…(TQNPC) Third Qinshan Nuclear Power Company Limited to provide engineering, technology and procurement of tooling and reactor components in support of the life extension of Unit 1 and 2…
Added 3 hours ago
C
Partner Delivery Project Manager
Ciena
Ottawa, ON
- Full-time
…trusted operational data, AI-enabled workflows, and scalable support capabilities. This role serves as the primary Project Manager for the Partner Delivery portfolio, partnering closely…
Added 3 hours ago
ML
Sr. Health & Safety Manager
Maple Leaf Foods Inc
Mississauga, ON
- $122,000 to $172,000 CAD / year
- Part-time
Support capital and resource planning with cost-benefit analysis for H&S investments.

Beacon Holdings

Product Support Specialist - Membee

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 20, 2026

Original job description

About Membee:

Membee is the all-in-one membership management platform for associations, chambers of commerce, nonprofits and clubs. It automates renewals, events, payments and communications so small teams, often volunteer-led, can spend their time attracting, engaging and retaining members instead of administrating them. Our line is simple: grow your organization, don't administrate it.

Our customers are lean teams, often one to three people. They tell us that the hands-on setup, training and support we give them is what they value most, so the people in this role matter a great deal to how customers experience Membee.

The role:

You will be the voice of Membee for our customers, and the person who makes support better every month. We are using AI to answer more questions faster and to cut the number of tickets customers need to send. That frees our support team to spend less time on repeat questions and more time on the problems that need a person.

You will own support and support operations: live chat and tickets, help content, in-product help, and the AI that supports them. You will report to our General Manager, Care, and work every day with our small engineering team and with product.

This role is for someone sharp, earlier in their career, who wants to see how an AI-enabled SaaS business runs and wants a real hand in shaping it.

This is a one-year contract covering a parental leave, with possible extension into a full-time role.

What you'll do:

Answer live chats and support tickets quickly and thoroughly, across membership, events, finance, CRM and website tools. Pick up the phone when a call will solve it faster.
Write and update help content so customers can find answers themselves.
Build in-product help that answers questions where the customer is working.
Improve our AI support agent, Buzz. Review its answers, find the gaps, and feed fixes back so more tickets are closed by AI chat.
Cut overall ticket volume. Trace tickets back to their cause and recommend UI/UX changes, better help docs and better AI answers.
Test new features and enhancements against a testing plan, then update documentation to match.
Act as the customer's advocate. Document recurring usability patterns in detail so product and engineering can act on them.
Pass churn risks and upsell signals to Customer Success.

What you'll bring:

Required:

2+ years of customer support experience at an SMB or enterprise SaaS company.
Clear, structured writing. You can explain a complex idea in a help article or an internal report.
Strong root-cause thinking. You look for why a customer got stuck, not only how to unstick them.
Comfort with AI tools, and curiosity about how to make them work better for customers.

We also look for:

A quick study who picks up new tools and products on the fly, and is happy to switch between tasks.
A warm communicator who treats a one-person office or a volunteer board with the same care as anyone else.
A self-starter who notices problems and proposes fixes without waiting to be asked.
Genuine interest in the operational needs of membership-based organizations.

Nice to have: live chat experience, and hands-on experience working in the back end of websites, especially WordPress.

What you'll get:

Hands-on exposure to an AI-enabled SaaS business. You will use AI every day and help improve it, including the agent that answers our customers.
A window into product management. What you learn from customers feeds directly into what we build. You will work with our General Manager and our senior engineers on priorities, and see how those decisions get made.
Real training. A structured onboarding period to learn the product, and a deeply experienced team who will mentor you.
Clear goals and feedback. We agree on goals with you and give you the feedback to grow.
A small, quality-of-life-focused team. Remote work, with equipment provided.

How we work:

You will be measured on four things: time to resolution, positive engagement score, tickets closed, and overall ticket reduction.

AI is a tool that makes you better at this job. It does not replace you. Our customers value real human connection, and AI gives you more time to give it.

Our Values at Beacon Software

Humility: We acknowledge that the path to getting to the right answer involves being wrong along the way. We have strong beliefs which are weakly held. We actively seek new ideas and believe we can learn from anyone at any time.
Honesty: We are truth seeking in our approach to business problems. Business is a repeat game and we believe that human relationships generate alpha. We understand that trust is earned over a lifetime and can be lost in an instant.
Hunger: We play to win. We hold ourselves to high standards and will not be outworked. We take pride in having a deep sense of responsibility to ourselves, each other, our partners, and our customers. We believe to whom much is given much is expected.
Horizon: We seek to build a generational software company. This will take decades. We manage our expectations and those of our partners to take advantage of the 8th wonder of the world - compounding growth.

How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Beacon Software uses Artificial Intelligence and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.

AI does not make hiring decisions: Every application is reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.

Apply About employer

More about this job

Responsibilities

Provide timely, thorough customer support across live chat, tickets, and phone, and create help content and in-product guidance. Improve the AI support agent and reduce ticket volume by identifying root causes, testing product changes, documenting usability patterns, and sharing customer risks and opportunities with relevant teams.

Requirements

Requires at least two years of customer support experience at an SMB or enterprise SaaS company, clear structured writing, strong root-cause thinking, and comfort with AI tools. The ideal candidate learns quickly, communicates warmly, takes initiative, and is interested in membership organizations; live chat and WordPress experience are nice to have.

Skills

Customer Support
SaaS Support
Live Chat
Ticket Management
Technical Writing
Root-Cause Analysis
AI Support Tools
Help Content Development
In-Product Help
Product Testing
Customer Advocacy
Usability Analysis
WordPress
Customer Communication
Membership Management

Benefits

Remote Work
Equipment Provided
Structured Onboarding
Mentorship
Clear Goals And Feedback

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Membee
Beacon Software
SaaS
Membership Management
Associations
Chambers Of Commerce
Nonprofits
Clubs
Customer Support
Live Chat
Support Tickets
AI Support Agent
Buzz
Help Content
In-Product Help
Ticket Reduction
Root-Cause Analysis
UI/UX
Product Testing
Documentation
Customer Success
Churn Risk
Upsell Signals
Membership
Events
Finance
CRM
Website Tools
WordPress
Remote Work

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