Find work in Canada.

550,725 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
AS
Casual Youth Care Worker
Abbotsford School District
Abbotsford, BC
- Temporary
…believe that every one of our employees has the opportunity to help children learn, grow, and…
Added 17 mins ago
SD
Post Office Clerk, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 17 mins ago
LC
Caissier/caissière temps partiel soir
Loblaw Companies Limited
St-Jean, QC
- Part-time
…our colleagues a range of opportunities and experiences to help Canadians Live Life…
Added 32 mins ago
C
ERP UI/UX Fiori Developer
Capgemini
Mississauga, ON
- Full-time
…where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive…
Added 1 hour ago
7
Store Crew
7-Eleven
Dawson Creek, BC
- Internship
…to grow, lead and make a difference, come join our team and help shape the future of…
Added 1 hour ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
AB · Edmonton, AB
- Full-time
…to grow, lead and make a difference, come join our team and help shape the future of…
Added 1 hour ago
7
Store Crew
7-Eleven
Aldergrove, BC
- Internship
…to grow, lead and make a difference, come join our team and help shape the future of…
Added 1 hour ago
Front of House - Supervisor, Food Services
Northland Properties
Calgary, AB
As a Service Co-ordinator, you will help create a welcoming and quality experience for our guests. You will be assisting in the supervision of 15-20 crew members and running the restaurant…
Added 1 hour ago
Assistant Educator - Split Shift Position
Upper Canada Child Care
New Tecumseth, ON
Assistant Educator $20.60 - $23.54/hour (includes General Operating Grant) plus Wage Enhancement Grant (up to $2.00/hr) and Split Shift Premium ($2.00/hr).
Added 1 hour ago
W
(CAN) Stock Unloader Associate
Walmart
Cobourg, ON
- Part-time
…maintaining a safe and clean workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals…
Added 1 hour ago
7
Store Crew
7-Eleven
North Vancouver, BC
- Internship
…to grow, lead and make a difference, come join our team and help shape the future of…
Added 1 hour ago
7
Store Crew
7-Eleven
Vancouver, BC
- Internship
…to grow, lead and make a difference, come join our team and help shape the future of…
Added 1 hour ago
GF
AV Install Technician - Waterloo
GoodLife Fitness
Waterloo, ON
- Full-time
Assemble stereo equipment, electronics, TV’s, general mounting systems, sound devices/peripherals and lighting as directed by Audio Visual Install Supervisor.
Added 1 hour ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 2 hours ago
CH
Advisor
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…opportunity to work in the heart of downtown Edmonton at Edmonton General. Join a team where your ideas and expertise can help shape the future of physician recruitment at Covenant Health.…
Added 2 hours ago
SD
Front Store Supervisor, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
LC
Personal Shopper Part Time Day
Loblaw Companies Limited
Calgary, AB
- Part-time
…our colleagues a range of opportunities and experiences to help Canadians Live Life…
Added 2 hours ago
LC
Cashier Part Time Day Greenlight Requisition
Loblaw Companies Limited
Toronto, ON
- Part-time
…our colleagues a range of opportunities and experiences to help Canadians Live Life…
Added 2 hours ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Vancouver, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
HD
Estimator
Hilson Development Ltd
Maple Ridge, BC
- Full-time
…commercial and institutional projects through design-build, general contracting, construction management, and tenant improvement services. Hilson Development Ltd focuses on quality,…
Added 2 hours ago
TS
Residential Counsellor
The Salvation Army in Canada
Hamilton, ON
- Full-time
…on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people…
Added 2 hours ago
PH
Medical Stenographer 1, Anatomical Pathology - Lions Gate Hospital Labs
Provincial Health Services Authority
North Vancouver, BC
- Full-time
Under the supervision of the Senior Medical Stenographer transcribes surgical and autopsy pathology reports and general laboratory correspondence and performs clerical related duties.
Added 2 hours ago
BH
Product Support Specialist - Membee
Beacon Holdings
Remote, Canada
- Full-time
- Remote
You will own support and support operations: live chat and tickets, help content, in-product help, and the AI that supports them. You will report to our General Manager, Care, and work…
Added 3 hours ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Barrie, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 3 hours ago
SD
Merchandiser, Hourly Union Full Time Flexible Shifts
Shoppers Drug Mart
New Westminster, BC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Beacon Holdings

Product Support Specialist - Membee

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 20, 2026

Original job description

About Membee:

Membee is the all-in-one membership management platform for associations, chambers of commerce, nonprofits and clubs. It automates renewals, events, payments and communications so small teams, often volunteer-led, can spend their time attracting, engaging and retaining members instead of administrating them. Our line is simple: grow your organization, don't administrate it.

Our customers are lean teams, often one to three people. They tell us that the hands-on setup, training and support we give them is what they value most, so the people in this role matter a great deal to how customers experience Membee.

The role:

You will be the voice of Membee for our customers, and the person who makes support better every month. We are using AI to answer more questions faster and to cut the number of tickets customers need to send. That frees our support team to spend less time on repeat questions and more time on the problems that need a person.

You will own support and support operations: live chat and tickets, help content, in-product help, and the AI that supports them. You will report to our General Manager, Care, and work every day with our small engineering team and with product.

This role is for someone sharp, earlier in their career, who wants to see how an AI-enabled SaaS business runs and wants a real hand in shaping it.

This is a one-year contract covering a parental leave, with possible extension into a full-time role.

What you'll do:

Answer live chats and support tickets quickly and thoroughly, across membership, events, finance, CRM and website tools. Pick up the phone when a call will solve it faster.
Write and update help content so customers can find answers themselves.
Build in-product help that answers questions where the customer is working.
Improve our AI support agent, Buzz. Review its answers, find the gaps, and feed fixes back so more tickets are closed by AI chat.
Cut overall ticket volume. Trace tickets back to their cause and recommend UI/UX changes, better help docs and better AI answers.
Test new features and enhancements against a testing plan, then update documentation to match.
Act as the customer's advocate. Document recurring usability patterns in detail so product and engineering can act on them.
Pass churn risks and upsell signals to Customer Success.

What you'll bring:

Required:

2+ years of customer support experience at an SMB or enterprise SaaS company.
Clear, structured writing. You can explain a complex idea in a help article or an internal report.
Strong root-cause thinking. You look for why a customer got stuck, not only how to unstick them.
Comfort with AI tools, and curiosity about how to make them work better for customers.

We also look for:

A quick study who picks up new tools and products on the fly, and is happy to switch between tasks.
A warm communicator who treats a one-person office or a volunteer board with the same care as anyone else.
A self-starter who notices problems and proposes fixes without waiting to be asked.
Genuine interest in the operational needs of membership-based organizations.

Nice to have: live chat experience, and hands-on experience working in the back end of websites, especially WordPress.

What you'll get:

Hands-on exposure to an AI-enabled SaaS business. You will use AI every day and help improve it, including the agent that answers our customers.
A window into product management. What you learn from customers feeds directly into what we build. You will work with our General Manager and our senior engineers on priorities, and see how those decisions get made.
Real training. A structured onboarding period to learn the product, and a deeply experienced team who will mentor you.
Clear goals and feedback. We agree on goals with you and give you the feedback to grow.
A small, quality-of-life-focused team. Remote work, with equipment provided.

How we work:

You will be measured on four things: time to resolution, positive engagement score, tickets closed, and overall ticket reduction.

AI is a tool that makes you better at this job. It does not replace you. Our customers value real human connection, and AI gives you more time to give it.

Our Values at Beacon Software

Humility: We acknowledge that the path to getting to the right answer involves being wrong along the way. We have strong beliefs which are weakly held. We actively seek new ideas and believe we can learn from anyone at any time.
Honesty: We are truth seeking in our approach to business problems. Business is a repeat game and we believe that human relationships generate alpha. We understand that trust is earned over a lifetime and can be lost in an instant.
Hunger: We play to win. We hold ourselves to high standards and will not be outworked. We take pride in having a deep sense of responsibility to ourselves, each other, our partners, and our customers. We believe to whom much is given much is expected.
Horizon: We seek to build a generational software company. This will take decades. We manage our expectations and those of our partners to take advantage of the 8th wonder of the world - compounding growth.

How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Beacon Software uses Artificial Intelligence and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.

AI does not make hiring decisions: Every application is reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.

Apply About employer

More about this job

Responsibilities

Provide timely, thorough customer support across live chat, tickets, and phone, and create help content and in-product guidance. Improve the AI support agent and reduce ticket volume by identifying root causes, testing product changes, documenting usability patterns, and sharing customer risks and opportunities with relevant teams.

Requirements

Requires at least two years of customer support experience at an SMB or enterprise SaaS company, clear structured writing, strong root-cause thinking, and comfort with AI tools. The ideal candidate learns quickly, communicates warmly, takes initiative, and is interested in membership organizations; live chat and WordPress experience are nice to have.

Skills

Customer Support
SaaS Support
Live Chat
Ticket Management
Technical Writing
Root-Cause Analysis
AI Support Tools
Help Content Development
In-Product Help
Product Testing
Customer Advocacy
Usability Analysis
WordPress
Customer Communication
Membership Management

Benefits

Remote Work
Equipment Provided
Structured Onboarding
Mentorship
Clear Goals And Feedback

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Membee
Beacon Software
SaaS
Membership Management
Associations
Chambers Of Commerce
Nonprofits
Clubs
Customer Support
Live Chat
Support Tickets
AI Support Agent
Buzz
Help Content
In-Product Help
Ticket Reduction
Root-Cause Analysis
UI/UX
Product Testing
Documentation
Customer Success
Churn Risk
Upsell Signals
Membership
Events
Finance
CRM
Website Tools
WordPress
Remote Work

Report this job