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Added 5 mins ago
SI
Director of Operations
Systemex Industries Conseils
Montreal, QC
- Full-time
Systemex Industries Conseils (SIC) est à la recherche d’une personne d’expérience pour assurer la direction des opérations, notamment la gestion des ressources humaines, le développement du…
Added 35 mins ago
ZA
Project Manager
Zeidler Architecture
Calgary, AB
- Full-time
We are currently seeking a Project Manager to join our Calgary Studio to work on some of the most prominent projects. The ideal candidate brings strong project leadership, technical…
Added 35 mins ago
A
SOC 3 Lead Analyst
Altis
Toronto, ON
- $100,000 to $105,000 CAD / year
- Full-time
…sophisticated threats emerge. This is an opportunity to combine deep technical expertise with leadership, collaboration, and continuous improvement in a highly connected…
Added 1 hour ago
MD
Director of Training and Prevention / Dir Child & Family Services
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…FFPSA, Continuous Quality Improvement (CQI), and division wide operations CSP to achieve improved outcomes for children and families served by CSP’s programs and simplify and streamline…
Added 2 hours ago
KS
Western Regional Sales Manager - Alberta
Kinetic Search Group
AB · Alberta, Canada
- $110,000 to $125,000 CAD / year
- Full-time
…leader with the customer-focused approach of a specialized technical distributor. We are seeking an experienced Western Regional Sales Manager based in Calgary or Edmonton to lead sales…
Added 2 hours ago
OA
Prototyping Workshop Technician - R&D-ANJOU, QC
Oldcastle APG
Montreal, QC
- Other
The Prototyping Workshop Technician is part of a dynamic, multifunctional team composed of individuals with a wide range of technical expertise.
Added 4 hours ago
AE
Gas Fitter A / Apprentice
Avenir Energy
Saskatoon, SK
- Full-time
…are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the…
Added 5 hours ago
CC
Retail Shift Leader
Canna Cabana
Saskatoon, SK
- Part-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 6 hours ago
A
Warehouse Support Associate
Altis
North Vancouver, BC
- Temporary
…leading outdoor apparel organization's sustainability-focused operations team in North Vancouver. You'll help prepare, organize, and distribute materials that support product repair, reuse,…
Added 6 hours ago
BH
Product Support Specialist - Membee
Beacon Holdings
Remote, Canada
- Full-time
- Remote
You will own support and support operations: live chat and tickets, help content, in-product help, and the AI that supports them. You will report to our General Manager, Care, and work…
Added 6 hours ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
Working with the Territory Technical Support team, the Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract…
Added 6 hours ago
Fixed Operations Manager - Toyota Northshore
The Jim Pattison Auto Group
North Vancouver, BC
We are seeking an experienced, results-driven Fixed Operations Manager to lead, direct, and grow our Parts and Service departments. This executive leadership role is responsible for the…
Added 6 hours ago
RM
Caretaker Supervisor - Administrative Assistant 3 (AESES)
Recreation Manitoba
Winnipeg, MB
- Full-time
Assist the Manager, Caretaking Services in gathering and analyzing data and identifying, planning, directing and implementing Long Term Strategic Planning for the department.
Added 6 hours ago
Production Shift Supervisor
Amrize
Saint-Constant, QC · St-Constant, Queb
Provide operational coverage for the Production Manager and Production Coordinator as required.
Added 6 hours ago
Mine Planning Manager
Amrize
Mississauga, ON
Join Amrize as a Mine Planning Manager and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s building…
Added 7 hours ago
H
Site Civil Section Manager
HDR
Toronto, ON · Richmond Hill, ON
- Full-time
HDR is seeking a Site Civil Section Manager to join our growing Building Engineering Services (BES) group in Toronto. In this key leadership position, you will guide our site development…
Added 7 hours ago
GI
Millwork Engineer / CNC Programmer
Giffin Interior
Engineer, BC
- Full-time
Support the shop with technical questions and troubleshooting.
Added 7 hours ago
CS
Bilingual Banking IT Project Manager
Cynet Systems
Montreal, QC
- $64 to $69 CAD / hour
- Contract
10+ years of experience as a Project Manager within the banking industry.
Added 7 hours ago
I
Partner Enablement Leader
Intuit
Toronto, ON
- Full-time
Build the core programs: onboarding, certification and accreditation, sales and technical training, co-selling playbooks, and ongoing readiness.
Added 7 hours ago
CC
Retail Shift Leader
Canna Cabana
Cranbrook, BC
- Part-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 7 hours ago
NF
Floor Manager
Nature's Fare Markets
Kelowna, BC
- Full-time
People are at the heart of what Nature's Fare Markets does and with this lens, the Floor Manager acts as the lead operator on the sales floor, ensuring smooth day-to-day execution across…
Added 8 hours ago
C
Partner Delivery Project Manager
Ciena
Ottawa, ON
- Full-time
…support capabilities. This role serves as the primary Project Manager for the Partner Delivery portfolio, partnering closely with Supply Chain, IT service owners, End User Support, external…
Added 8 hours ago
BM
Service Writer
Birch Mountain Enterprises
Fort McMurray, AB
- Full-time
Oversee daily maintenance shop operations, ensuring a steady and even flow of work through the shop, taking calls from site and communicating with Shop Foreman and/or Maintenance Manager.
Added 8 hours ago
BM
Working Shop Foreman
Birch Mountain Enterprises
Fort McMurray, AB
- Full-time
Reporting to the Maintenance Manager and operating from the Fort McKay Incubator Park, the Shop Foreman is responsible for supervising and directing the daily activities of a team of…
Added 8 hours ago
M
Tax Operations Representative
Manulife
Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
The Tax Operation team is seeking a Bilingual Tax Operations Representative to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical…

Beacon Holdings

Product Support Specialist - Membee

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 20, 2026

Original job description

About Membee:

Membee is the all-in-one membership management platform for associations, chambers of commerce, nonprofits and clubs. It automates renewals, events, payments and communications so small teams, often volunteer-led, can spend their time attracting, engaging and retaining members instead of administrating them. Our line is simple: grow your organization, don't administrate it.

Our customers are lean teams, often one to three people. They tell us that the hands-on setup, training and support we give them is what they value most, so the people in this role matter a great deal to how customers experience Membee.

The role:

You will be the voice of Membee for our customers, and the person who makes support better every month. We are using AI to answer more questions faster and to cut the number of tickets customers need to send. That frees our support team to spend less time on repeat questions and more time on the problems that need a person.

You will own support and support operations: live chat and tickets, help content, in-product help, and the AI that supports them. You will report to our General Manager, Care, and work every day with our small engineering team and with product.

This role is for someone sharp, earlier in their career, who wants to see how an AI-enabled SaaS business runs and wants a real hand in shaping it.

This is a one-year contract covering a parental leave, with possible extension into a full-time role.

What you'll do:

Answer live chats and support tickets quickly and thoroughly, across membership, events, finance, CRM and website tools. Pick up the phone when a call will solve it faster.
Write and update help content so customers can find answers themselves.
Build in-product help that answers questions where the customer is working.
Improve our AI support agent, Buzz. Review its answers, find the gaps, and feed fixes back so more tickets are closed by AI chat.
Cut overall ticket volume. Trace tickets back to their cause and recommend UI/UX changes, better help docs and better AI answers.
Test new features and enhancements against a testing plan, then update documentation to match.
Act as the customer's advocate. Document recurring usability patterns in detail so product and engineering can act on them.
Pass churn risks and upsell signals to Customer Success.

What you'll bring:

Required:

2+ years of customer support experience at an SMB or enterprise SaaS company.
Clear, structured writing. You can explain a complex idea in a help article or an internal report.
Strong root-cause thinking. You look for why a customer got stuck, not only how to unstick them.
Comfort with AI tools, and curiosity about how to make them work better for customers.

We also look for:

A quick study who picks up new tools and products on the fly, and is happy to switch between tasks.
A warm communicator who treats a one-person office or a volunteer board with the same care as anyone else.
A self-starter who notices problems and proposes fixes without waiting to be asked.
Genuine interest in the operational needs of membership-based organizations.

Nice to have: live chat experience, and hands-on experience working in the back end of websites, especially WordPress.

What you'll get:

Hands-on exposure to an AI-enabled SaaS business. You will use AI every day and help improve it, including the agent that answers our customers.
A window into product management. What you learn from customers feeds directly into what we build. You will work with our General Manager and our senior engineers on priorities, and see how those decisions get made.
Real training. A structured onboarding period to learn the product, and a deeply experienced team who will mentor you.
Clear goals and feedback. We agree on goals with you and give you the feedback to grow.
A small, quality-of-life-focused team. Remote work, with equipment provided.

How we work:

You will be measured on four things: time to resolution, positive engagement score, tickets closed, and overall ticket reduction.

AI is a tool that makes you better at this job. It does not replace you. Our customers value real human connection, and AI gives you more time to give it.

Our Values at Beacon Software

Humility: We acknowledge that the path to getting to the right answer involves being wrong along the way. We have strong beliefs which are weakly held. We actively seek new ideas and believe we can learn from anyone at any time.
Honesty: We are truth seeking in our approach to business problems. Business is a repeat game and we believe that human relationships generate alpha. We understand that trust is earned over a lifetime and can be lost in an instant.
Hunger: We play to win. We hold ourselves to high standards and will not be outworked. We take pride in having a deep sense of responsibility to ourselves, each other, our partners, and our customers. We believe to whom much is given much is expected.
Horizon: We seek to build a generational software company. This will take decades. We manage our expectations and those of our partners to take advantage of the 8th wonder of the world - compounding growth.

How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Beacon Software uses Artificial Intelligence and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.

AI does not make hiring decisions: Every application is reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.

Apply About employer

More about this job

Responsibilities

Provide timely, thorough customer support across live chat, tickets, and phone, and create help content and in-product guidance. Improve the AI support agent and reduce ticket volume by identifying root causes, testing product changes, documenting usability patterns, and sharing customer risks and opportunities with relevant teams.

Requirements

Requires at least two years of customer support experience at an SMB or enterprise SaaS company, clear structured writing, strong root-cause thinking, and comfort with AI tools. The ideal candidate learns quickly, communicates warmly, takes initiative, and is interested in membership organizations; live chat and WordPress experience are nice to have.

Skills

Customer Support
SaaS Support
Live Chat
Ticket Management
Technical Writing
Root-Cause Analysis
AI Support Tools
Help Content Development
In-Product Help
Product Testing
Customer Advocacy
Usability Analysis
WordPress
Customer Communication
Membership Management

Benefits

Remote Work
Equipment Provided
Structured Onboarding
Mentorship
Clear Goals And Feedback

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Membee
Beacon Software
SaaS
Membership Management
Associations
Chambers Of Commerce
Nonprofits
Clubs
Customer Support
Live Chat
Support Tickets
AI Support Agent
Buzz
Help Content
In-Product Help
Ticket Reduction
Root-Cause Analysis
UI/UX
Product Testing
Documentation
Customer Success
Churn Risk
Upsell Signals
Membership
Events
Finance
CRM
Website Tools
WordPress
Remote Work

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