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Added 5 hours ago
A
Project Manager
Actalent
Longueuil, QC
- $46 to $56 CAD / hour
- Contract
…uvre le nouvel outil CAO. De plus, vous construirez des cas de test pour faciliter la mise en uvre. Une autre responsabilité clé inclut la coordination de la gouvernance en centralisant la…
Added 11 hours ago
BH
Product Support Specialist - Membee
Beacon Holdings
Remote, Canada
- Full-time
- Remote
…and the AI that supports them. You will report to our General Manager, Care, and work every day with our small engineering team and with…
Added 11 hours ago
I
Affiliate & Influencer Partnership Manager
InsuranceRevenue.com
Canada
- Full-time
We are looking for a tenacious, relationship-driven Affiliate & Influencer Partnership Manager to scale our partner ecosystem. In this role, you will be the primary growth engine behind our…
Added 15 hours ago
DIETARY AIDE
Southbridge Healthcare LP
Toronto, ON
Status: Temporary Casual Contract ends July 2027
Added 16 hours ago
ML
FSQA Manager - Contract
Maple Leaf Foods Inc
Winnipeg, MB
- Contract
As the leader of the FSQA team, the FSQA Manager is accountable for the execution of the Food Safety and Quality Assurance programs at the facility. The Manager is a key member of the…
Added 19 hours ago
P
Engineering Manager, Conversational AI
Pebl
Remote, Canada
- $154,000 to $195,000 CAD / year
- Full-time
- Remote
We are looking for a hands-on Engineering Manager to lead our high-impact Conversational AI team. This is a critical leadership role for someone who is not only an effective manager but…
Added 20 hours ago
LI
Middleware Specialist
Lotus IT Solutions
Toronto, ON
- Contract
Ref: RQ11527 Contract – 12 Months (Extension Possible) Onsite – Toronto (222 Jarvis St.)
Added 21 hours ago
Assembly Technician (Temporary 18 Month Contract)
Spartan Controls Ltd.
Burnaby, BC
…Operations team at our Burnaby Automation Centre. Reporting to the Manager, Operations, the primary focus of this role is valve and instrumentation assembly, configuration, and testing,…
Added 22 hours ago
N
Sr. Advisor, Procurement Operations
Nutrien
Calgary, AB
- Full-time
This role reports directly to the Sr Manager, Downstream Procurement Operations
Added 22 hours ago
N
Advisor, Procurement Operations
Nutrien
Calgary, AB
- Full-time
This role reports directly to the Sr Manager, Downstream Procurement Operations.
Added 22 hours ago
P
Engineering Manager, Conversational AI
Pebl
Toronto, ON
- $154,000 to $195,000 CAD / year
- Full-time
We are looking for a hands-on Engineering Manager to lead our high-impact Conversational AI team. This is a critical leadership role for someone who is not only an effective manager but…
Added 22 hours ago
N
Sr. Advisor, Procurement Operations
Nutrien
Saskatoon, SK
- Full-time
This role reports directly to the Sr Manager, Downstream Procurement Operations
Added 22 hours ago
N
Advisor, Procurement Operations
Nutrien
Saskatoon, SK
- Full-time
This role reports directly to the Sr Manager, Downstream Procurement Operations.
Added 1 day ago
RL
Calibration Engineer - 12 month contract
RBR Ltd.
Ottawa, ON
- $70,000 to $90,000 CAD / year
- Contract
We are looking for a Calibration Engineer at RBR for a 12 month contract where you will help ensure the calibrations behind our instruments are rigorous, repeatable, and traceable. In this…
Added 1 day ago
M
Payroll Analyst (Time)
Manpower
Calgary, AB
- Contract
Duration: 1 year contract (with possibility for extension)
Added 1 day ago
B&
Mechanical Project Coordinator
Black & McDonald Limited
Ottawa, ON
- $60,000 to $70,000 CAD / year
- Full-time
Assist the Project Manager to ensure project objectives, policies, procedures, and performance standards are in accordance with company policy and contract specifications.
Added 1 day ago
FM4 Commissioning Manager
VCNA
Bowmanville, ON
Reporting to the VP, Operations Cement, the Commissioning, Startup & Operational Readiness Manager serves as the cross-functional integrator for Finish Mill 4, bringing together the…
Added 1 day ago
S
Construction Inspector - Conveyance
Stantec
Toronto, ON
- Full-time
Provide single-point field inspection of the construction contractor’s work representing the Construction Manager in the field.
Added 1 day ago
BC
Project Manager (Construction Manager) Ontario Line
Bantrel Co.
Toronto, ON
- $150,000 to $170,000 CAD / year
- Full-time
We are currently seeking a qualified Project Manager (Construction Manager) to join our Infrastructure team, based out of Toronto ON. The Project Manager will manage the organization and…
Added 1 day ago
Project Manager, Health Commons Solutions Lab
Sinai Health
Toronto, ON
Sinai Health is looking for an experienced Project Manager, Health Commons Solutions Lab. In this role, you’ll support the design, implementation, and refining of projects that improve care…
Added 1 day ago
S
Senior Quality Assurance Engineer
StafinGo
Toronto, ON
- $60 to $75 CAD / hour
- Contract
Location: Ontario, Canada (Hybrid – Up to 3 days onsite, at the Hiring Manager’s discretion)
Added 1 day ago
A
Project Engineering Coordinator
AtkinsRéalis
Mississauga, ON
- Full-time
Understanding of project delivery methodology including earned value, critical path scheduling, prime contract and subcontract management, procurement and supply chain methodology and…
Added 1 day ago
UO
Lead Project Manager, Project Management
University of Ottawa
Ottawa, ON
- Full-time
Contract and Performance Management: Monitor project progress according to contract requirements and ensure proper follow-up is made with vendors. Manage within key performance indicators…
Added 1 day ago
UO
Lead Project Manager, Project Management
University of Ottawa
Ottawa, ON
- Full-time
Contract and Performance Management: Monitor project progress according to contract requirements and ensure proper follow-up is made with vendors. Manage within key performance indicators…
Added 1 day ago
C
Senior Manager, Lifecycle Management & Reliability
Ciena
Ottawa, ON
- Full-time
Familiarity with power architectures, analog circuitry, hardware monitoring systems, and manufacturing-test methodologies.

Beacon Holdings

Product Support Specialist - Membee

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 20, 2026

Original job description

About Membee:

Membee is the all-in-one membership management platform for associations, chambers of commerce, nonprofits and clubs. It automates renewals, events, payments and communications so small teams, often volunteer-led, can spend their time attracting, engaging and retaining members instead of administrating them. Our line is simple: grow your organization, don't administrate it.

Our customers are lean teams, often one to three people. They tell us that the hands-on setup, training and support we give them is what they value most, so the people in this role matter a great deal to how customers experience Membee.

The role:

You will be the voice of Membee for our customers, and the person who makes support better every month. We are using AI to answer more questions faster and to cut the number of tickets customers need to send. That frees our support team to spend less time on repeat questions and more time on the problems that need a person.

You will own support and support operations: live chat and tickets, help content, in-product help, and the AI that supports them. You will report to our General Manager, Care, and work every day with our small engineering team and with product.

This role is for someone sharp, earlier in their career, who wants to see how an AI-enabled SaaS business runs and wants a real hand in shaping it.

This is a one-year contract covering a parental leave, with possible extension into a full-time role.

What you'll do:

Answer live chats and support tickets quickly and thoroughly, across membership, events, finance, CRM and website tools. Pick up the phone when a call will solve it faster.
Write and update help content so customers can find answers themselves.
Build in-product help that answers questions where the customer is working.
Improve our AI support agent, Buzz. Review its answers, find the gaps, and feed fixes back so more tickets are closed by AI chat.
Cut overall ticket volume. Trace tickets back to their cause and recommend UI/UX changes, better help docs and better AI answers.
Test new features and enhancements against a testing plan, then update documentation to match.
Act as the customer's advocate. Document recurring usability patterns in detail so product and engineering can act on them.
Pass churn risks and upsell signals to Customer Success.

What you'll bring:

Required:

2+ years of customer support experience at an SMB or enterprise SaaS company.
Clear, structured writing. You can explain a complex idea in a help article or an internal report.
Strong root-cause thinking. You look for why a customer got stuck, not only how to unstick them.
Comfort with AI tools, and curiosity about how to make them work better for customers.

We also look for:

A quick study who picks up new tools and products on the fly, and is happy to switch between tasks.
A warm communicator who treats a one-person office or a volunteer board with the same care as anyone else.
A self-starter who notices problems and proposes fixes without waiting to be asked.
Genuine interest in the operational needs of membership-based organizations.

Nice to have: live chat experience, and hands-on experience working in the back end of websites, especially WordPress.

What you'll get:

Hands-on exposure to an AI-enabled SaaS business. You will use AI every day and help improve it, including the agent that answers our customers.
A window into product management. What you learn from customers feeds directly into what we build. You will work with our General Manager and our senior engineers on priorities, and see how those decisions get made.
Real training. A structured onboarding period to learn the product, and a deeply experienced team who will mentor you.
Clear goals and feedback. We agree on goals with you and give you the feedback to grow.
A small, quality-of-life-focused team. Remote work, with equipment provided.

How we work:

You will be measured on four things: time to resolution, positive engagement score, tickets closed, and overall ticket reduction.

AI is a tool that makes you better at this job. It does not replace you. Our customers value real human connection, and AI gives you more time to give it.

Our Values at Beacon Software

Humility: We acknowledge that the path to getting to the right answer involves being wrong along the way. We have strong beliefs which are weakly held. We actively seek new ideas and believe we can learn from anyone at any time.
Honesty: We are truth seeking in our approach to business problems. Business is a repeat game and we believe that human relationships generate alpha. We understand that trust is earned over a lifetime and can be lost in an instant.
Hunger: We play to win. We hold ourselves to high standards and will not be outworked. We take pride in having a deep sense of responsibility to ourselves, each other, our partners, and our customers. We believe to whom much is given much is expected.
Horizon: We seek to build a generational software company. This will take decades. We manage our expectations and those of our partners to take advantage of the 8th wonder of the world - compounding growth.

How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Beacon Software uses Artificial Intelligence and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.

AI does not make hiring decisions: Every application is reviewed by a member of our team, and all decisions throughout the process are made by humans. We use AI to support efficiency and consistency, not to replace human judgment. We are committed to a fair, thoughtful, and equitable experience for every candidate.

Apply About employer

More about this job

Responsibilities

Provide timely, thorough customer support across live chat, tickets, and phone, and create help content and in-product guidance. Improve the AI support agent and reduce ticket volume by identifying root causes, testing product changes, documenting usability patterns, and sharing customer risks and opportunities with relevant teams.

Requirements

Requires at least two years of customer support experience at an SMB or enterprise SaaS company, clear structured writing, strong root-cause thinking, and comfort with AI tools. The ideal candidate learns quickly, communicates warmly, takes initiative, and is interested in membership organizations; live chat and WordPress experience are nice to have.

Skills

Customer Support
SaaS Support
Live Chat
Ticket Management
Technical Writing
Root-Cause Analysis
AI Support Tools
Help Content Development
In-Product Help
Product Testing
Customer Advocacy
Usability Analysis
WordPress
Customer Communication
Membership Management

Benefits

Remote Work
Equipment Provided
Structured Onboarding
Mentorship
Clear Goals And Feedback

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Membee
Beacon Software
SaaS
Membership Management
Associations
Chambers Of Commerce
Nonprofits
Clubs
Customer Support
Live Chat
Support Tickets
AI Support Agent
Buzz
Help Content
In-Product Help
Ticket Reduction
Root-Cause Analysis
UI/UX
Product Testing
Documentation
Customer Success
Churn Risk
Upsell Signals
Membership
Events
Finance
CRM
Website Tools
WordPress
Remote Work

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