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Beanfield Technologies Inc.

Fibre Service Technician Supervisor

Toronto, ON, Canada

$35 to $39 CAD / hour · Full-time

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Job details

Pay: $35 to $39 CAD / hour
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

About Beanfield

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.

Our headquarters is located in Toronto’s super-hip Liberty Village, surrounded by great coffee, food, energy, and creativity - making it a great place to collaborate in person.

Our Values

We Are Challengers
We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We Are United
We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We Care
We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

The Role

As an FST/Support Supervisor, you’ll play a key role in leading and supporting our Field Service Technician (FST) and Support teams. Reporting to the Director of Field Service, you’ll help ensure our technicians have the guidance, resources, and support they need to deliver exceptional service to our customers.

What You’ll Do

Lead day-to-day field operations by prioritizing and assigning work, preparing job folders, coordinating schedules, and ensuring technicians have the resources they need to succeed.
Monitor service delivery and tickets from assignment through completion, ensuring work is completed efficiently, accurately, safely, and to company standards while delivering an excellent customer experience.
Support field projects and operations by conducting site walks, preparing material lists, and coordinating materials for special orders, internal wiring, cabling, and Remote Hands requests.
Lead and develop the team through ongoing coaching, mentoring, training, performance feedback, motivation, and personal development.
Champion health and safety by ensuring policies and procedures are followed, conducting field audits, maintaining safety equipment and PPE standards, and supporting accident and incident investigations.
Manage reporting and administration by maintaining accurate ticket information, preparing invoices, and providing timely daily, weekly, and monthly reports.
Collaborate and resolve issues by managing escalations and working closely with cross-functional teams to improve processes, communication, and overall customer satisfaction.

What You Bring

High school diploma and/or post-secondary education in Network Security, Network Administration, or a related field.
2–3 years of relevant technical experience, including residential and commercial installations and the ability to interpret scopes of work.
1–2 years of team leadership experience, with a demonstrated ability to coach, support, and motivate others.
Proficiency with Microsoft Office, Jira, and ticketing systems.
Strong customer service, communication, and problem-solving skills, with the ability to manage priorities and resolve issues effectively.

What’s in it for you

A united, values-driven culture that genuinely cares about people, collaboration, and community.
A comprehensive total rewards package, including Traditional Spending Account (TSA) and Health Care Spending Account (HCSA) coverage to support your physical, mental, and financial well-being.
An additional five (5) personal care days, giving you extra flexibility to recharge, reset, or take care of what matters most.

At Beanfield, we’re proud to be an equal-opportunity employer.

We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us at recruitment@beanfield.com, we are happy to help.

Please note:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. The salary range indicated includes a Short Term Incentive Plan

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More about this job

Responsibilities

The supervisor will lead and support field service technician teams by prioritizing daily operations, managing schedules, and ensuring high-quality service delivery. They are also responsible for team development through coaching, maintaining safety standards, and managing administrative reporting.

Requirements

Candidates must have a high school diploma or post-secondary education in a related technical field, along with 2-3 years of relevant technical experience. Additionally, 1-2 years of team leadership experience and proficiency with ticketing systems like Jira are required.

Skills

Team leadership
Field operations management
Coaching
Mentoring
Performance feedback
Health and safety compliance
Technical troubleshooting
Customer service
Project coordination
Microsoft Office
Jira
Ticketing systems
Site walks
Material management
Communication
Problem-solving

Benefits

Traditional Spending Account
Health Care Spending Account
Personal care days

Visa sponsorship

Not detected in the job text

Keywords

Fibre-optic network
Field Service Technician
Operations management
Network Security
Network Administration
Residential installations
Commercial installations
Microsoft Office
Jira
Ticketing systems
Health and safety
PPE
Site walks
Cabling
Remote Hands
Performance management
Customer experience
Infrastructure
Startup mentality
Technical support

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