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Added 1 hour ago
MC
IT Operations & Systems Support Specialist (34762)
Myticas Consulting
Ottawa, ON
- Contract
IT Systems Support Specialist – Technology & Infrastructure
Added 1 hour ago
MC
Microsoft Dynamics 365 Finance Functional Consultant – D365 F&O | Manufacturing (35742)
Myticas Consulting
Toronto, ON
- Contract
…Receivable (AR), Accounts Payable (AP), General Ledger (GL), Credit Management, payments, cheque processing, UAT, configuration and training…
Added 1 hour ago
MC
DevOps Specialist - Kubernetes (35700)
Myticas Consulting
Ottawa, ON
- Full-time
Experience with infrastructure-as-code and configuration management tools such as Terraform and Ansible
Added 6 hours ago
S
Senior ServiceNow Developer & Platform Architect
SereneAid
Toronto, ON
- Full-time
Develop and support ServiceNow portals and Customer Service Management (CSM) solutions.
Added 8 hours ago
BT
IT Support Administrator
Beanfield Technologies Inc.
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
The IT Applications & Support Administrator II serves as a mid-level technical specialist bridging day-to-day end user support and enterprise application ownership within the End User…
Added 11 hours ago
CT
IT Support Specialist
CubePeaks Technology
Brampton, ON · Regional Municipality of Peel, ON
- Full-time
As an IT Support Specialist, Candidate will play a critical role in ensuring our organization's technology runs smoothly and efficiently. He shall be responsible for providing technical…
Added 11 hours ago
R
Senior Security Specialist - Cloud (Global Security)
RBC
Toronto, ON
- Full-time
Intermediate experience working with orchestration and configuration management systems such as Ansible or Puppet, and infrastructure-as-code systems such as CloudFormation or Terraform,…
Added 12 hours ago
T
Tooling SME, Product Delivery & Transformation
TD
Toronto, ON
- Full-time
We are innovators and leaders in the change management space. Our legendary customer & colleague experience continues to guide us as we deliver enhanced technologies, processes, and…
Added 13 hours ago
BB
Associé(e) saisonnier(ère) des ventes au détail
Best Buy Canada
Gatineau, QC
- Part-time
Online Order Pick-Up Specialist: Prepare and package online orders to make holiday shopping a breeze for our customers!
Added 18 hours ago
GC
Specialist, AutomationNew
Glencore Canada
Elkford, BC
- $95,000 to $112,000 CAD / year
- Full-time
Reporting to the Senior Engineering Supervisor, the Specialist, Automation, is responsible for safely delivering and maintaining a diverse set of technology that is redefining the way we…
Added 19 hours ago
W
Procurement Contract Specialist II
Worley
Edmonton, AB · Calgary, AB
- Full-time
We are currently recruiting for a Procurement Contracts Specialist II. Our team includes world-class experts and dynamic go-getters. This is a full-time position based in Calgary or…
Added 19 hours ago
E
Software Testing Specialist
EPITEC
Ottawa, ON
- Contract
Leverage software configuration management, source control systems, DevSecOps practices, and reliability engineering principles to improve testing efficiency and product quality.
Added 21 hours ago
CI
Salesforce Revenue Cloud Architect
CloudKettle Inc
Toronto, ON
- $135,000 to $150,000 CAD / year
- Full-time
In this role, the Employee will be responsible for leading the architecture, implementation, configuration, customization, and maintenance of Salesforce Revenue Cloud (and CPQ) applications…
Added 21 hours ago
FC
Infrastructure Specialist
Frontline Consulting Services (FCS) Inc
Montreal, QC
- Contract
Effectuer la configuration, la maintenance et le dépannage des serveurs Windows.
Added 22 hours ago
GD
Software Test Specialist/Engineer
General Dynamics Land Systems–Canada
London, ON
- Full-time
The Software Test role is responsible for testing Computer Software Configuration Item (CSCI) code to verify the functionality meets the requirements specifications. The Software Test role…
Added 23 hours ago
G
Service Desk Specialist
Genpact
Toronto, ON
- Full-time
…stakeholders to optimize and support Workday Human Capital Management capabilities. This role focuses on understanding business needs, translating them into system solutions, supporting…
Added 23 hours ago
HB
Senior Specialist, Data Loss Prevention
HomeEquity Bank
Toronto, ON
- Full-time
The Senior Specialist, Data Loss Prevention is the hands on technical authority behind our DLP and data security capability. The role is responsible for the configuration, tuning, and…
Added 1 day ago
T
GPU Infrastructure Specialist
TAIRC
Niagara-on-the-Lake, ON
- Volunteer
Optimize GPU utilization: Implement strategies for multi-GPU training, memory management, and load balancing.
Added 1 day ago
G
Specialist, Automation
Glencore
Elkford, BC
- $95,000 to $112,000 CAD / year
- Full-time
Reporting to the Senior Engineering Supervisor, the Specialist, Automation, is responsible for safely delivering and maintaining a diverse set of technology that is redefining the way we…
Added 1 day ago
KC
Product Assurance Specialist
Kepler Communications Inc.
Toronto, ON
- Full-time
Guide configuration management and traceability activities for hardware and documentation
Added 1 day ago
DC
IT Systems and Security Specialist
DMCL Chartered Professional Accountants
Vancouver, BC
- Full-time
Experience with security operations and controls such as security monitoring, incident response, vulnerability management and remediation, secure configuration, and email security, plus…
Added 1 day ago
Bilingual Senior Specialist, Software Engineering (Functional - D365 ERP F&O)
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
Join the Business Solutions Engineering team, in the Bilingual Senior Specialist, Software Engineering (Functional - D365 ERP Finance & Operations) position, where the next generations of…
Added 1 day ago
EH
Support Subject Matter Expert, Elation Billing
Elation Health
Canada
- Full-time
…who has already done real medical billing and revenue cycle management work, not someone learning it on the job. This is a hands-on, case-based role embedded directly in our support queue:…
Added 1 day ago
AI
Geographic Information System Specialist
Aptino, Inc.
Calgary, AB
- Contract
Knowledge of GIS application configuration and user access management.
Added 1 day ago
RT
Field Service Delivery Technician
Real Time Networks
Milton, ON
- Full-time
Founded in 2004, Real Time Networks is an ISO/IEC 27001 certified technology company specializing in smart asset management, including intelligent locker and electronic key management…

Beanfield Technologies Inc.

IT Support Administrator

Toronto, ON, Canada

$70,000 to $90,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $90,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Apr 28, 2026

Original job description

About Beanfield

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.

Our headquarters is located in Toronto’s super-hip Liberty Village, surrounded by great coffee, food, energy, and creativity - making it a great place to collaborate in person.

Our Values

We Are Challengers We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We Are United We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We Care We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

The Role

The IT Applications & Support Administrator II serves as a mid-level technical specialist bridging day-to-day end user support and enterprise application ownership within the End User Services team. This role is responsible for the administration and lifecycle management of a broad portfolio of business-critical SaaS and enterprise applications spanning productivity, design, legal, Support, Project management, and marketing platforms alongside management of the IT service desk queue and escalated technical support.

The organization currently operates a macOS-first end user environment managed through JAMF Pro, and is actively planning a phased rollout of Windows endpoints. This role is expected to support the current Apple ecosystem while building readiness for a dual-platform environment using Microsoft Intune. The ideal candidate brings working knowledge of scripting and automation (Bash, PowerShell, or Python) to streamline repetitive tasks such as application provisioning, user onboarding/offboarding, and device configuration, with a mindset toward reducing manual overhead as the environment scales.

Reporting directly to the Manager of End User Services, this individual will act as the functional owner of application support processes, coordinating with vendors, managing license renewals, and ensuring SLA-aligned service delivery. Occasional on-call availability is required to respond to urgent application or endpoint issues outside of normal business hours.

What You’ll Do

Application Administration & Ownership
Serve as the functional administrator and primary point of contact for core business applications including Microsoft 365, Google Workspace, Ironclad, Asana, Jira, Confluence, and other approved SaaS tools across productivity, legal, Project Management and Marketing categories.
Develop deep working knowledge of each platform’s workflow and automation capabilities including Ironclad workflow designer, Jira automation rules, and Confluence space administration, to act as the internal SME for workflow design, configuration, and optimization.
Own escalations related to workflow design and automation failures across managed applications (e.g. broken Ironclad contract workflows, Jira automation rule failures, Asana workflow issues), diagnosing root cause and implementing fixes or configuration changes.
Handle customization requests from end users and business teams including building or modifying Jira project configurations, Ironclad workflow templates, Asana project structures, and Confluence page templates etc ensuring changes follow IT governance and change management standards.
Maintain scripting and automation to extend application capabilities and reduce manual effort including API-based integrations, user provisioning scripts, and license reporting automation (Bash, PowerShell, or Python).
Manage end-to-end application user lifecycle: provisioning, deprovisioning, role assignments, license allocation, and periodic access reviews.
Track and optimize software licensing across the portfolio ensuring compliance, identifying unused licenses, and managing renewal timelines.
Create and maintain application runbooks, workflow documentation, SOPs, and knowledge base articles for both IT staff and end users.
Package and deploy software applications to Apple devices using JAMF Pro, ensuring compatibility and licensing compliance.
MDM & Endpoint Management
Administer the JAMF Pro environment as the primary MDM platform for the current macOS and iOS device fleet, ensuring optimal enrollment, policy compliance, and fleet health.
Support the organization’s planned Windows endpoint rollout by building proficiency in Microsoft Intune, including Autopilot enrollment, configuration profiles, and compliance policies in preparation for a dual-platform environment.
Create and maintain configuration profiles, policies, and scripts (Bash/Shell for macOS; PowerShell for Windows) for automated device enrollment, security hardening, and software deployment.
Manage device inventory, asset records, and compliance reporting within MDM platforms.
Package and deploy applications via JAMF Self Service and, as Windows rollout progresses, Intune Company Portal.
Proactively monitor MDM server and connector health; troubleshoot enrollment or policy application failures.
IT Service Desk & Ticket Management
Manage and triage the EUS ticket queue in ServiceNow, ensuring timely resolution, SLA adherence, and accurate categorization of all incoming requests.
Develop broad and current working knowledge of all end user tools in the organization’s application portfolio including M365, Google Workspace, Ironclad, Asana, Jira, Confluence, and others to effectively diagnose and resolve application-layer issues raised by end users.
Provide Tier 2 technical support for hardware and software issues across macOS (and Windows as the environment scales), both remotely and in-person, covering endpoint configuration, peripheral connectivity, OS-level issues, and application behaviour.
Own end user escalations that involve application workflow or configuration challenges, working with the end user to understand the business need, and either resolving directly or coordinating a customization or workflow change through the appropriate application owner process.
Identify when issues exceed Tier 2 scope and escalate to the IT Infrastructure team or appropriate Tier 3 teams (e.g. network, software, UC, vendor support) with clear documentation of steps taken and findings.
Assist end users with account setup, password resets, MFA enrollment, and access provisioning; maintain high-quality knowledge base articles and SOPs to reduce repeat tickets.
Security & Compliance
Enforce endpoint security policies including FileVault/BitLocker encryption, OS hardening, and firewall configuration across managed devices.
Conduct periodic device compliance audits and remediate non-compliant endpoints.
Respond to security alerts from MDM or other tools impacting end user devices or applications.
Collaborate with the Security team to ensure endpoint and application configurations meet organizational policies and regulatory standards.
Vendor & Procurement Support
Coordinate with vendors and managed service providers for application support cases, licensing renewals, and contract queries.
Assist the Manager, EUS with procurement requests for software, peripherals, and end user hardware.
Maintain asset inventory and refresh cycle tracking for end user devices.

What You Bring

Proficiency in JAMF Pro for macOS/iOS fleet management; working knowledge of or willingness to develop Microsoft Intune skills in preparation for a Windows endpoint rollout.
Demonstrated experience administering a broad SaaS application portfolio (productivity, design, CRM, legal, or marketing tools) including user lifecycle management and license governance.
Working knowledge of scripting for automation: Bash or Shell scripting for macOS tasks; basic PowerShell for Windows administration. Python is a plus.
Hands-on experience administering Jira Service Management (queues, workflows, automations, SLA configuration).
Working knowledge of Azure AD / Entra ID, SSO (SAML/OIDC), and identity lifecycle fundamentals.
Strong troubleshooting methodology across hardware, OS, networking, and SaaS application layers.

What’s in it for you

A united, values-driven culture that genuinely cares about people, collaboration, and community.
Hybrid work model

At Beanfield, we’re proud to be an equal-opportunity employer.

We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us at recruitment@beanfield.com, we are happy to help.

Please note:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. The salary range indicated includes a Short Term Incentive Plan (“STIP”) which represents a percentage of your Base Salary based on the achievement of individual and corporate objectives; The STIP payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The STIP payment is conditional upon meeting all of the STIP’s eligibility requirements.

Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas. Also, all official communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.

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More about this job

Responsibilities

The IT Support Administrator manages the lifecycle of enterprise SaaS applications and provides technical support for a macOS-first environment. This role also involves automating IT processes and preparing for a dual-platform rollout using Microsoft Intune.

Requirements

Candidates must have proficiency in Jamf Pro and experience administering a broad SaaS application portfolio. Strong troubleshooting skills and working knowledge of scripting languages like Bash or PowerShell are required for this role.

Skills

Jamf Pro
Microsoft Intune
SaaS Administration
Bash
PowerShell
Python
Jira Service Management
Azure AD
SSO
Technical Support
Endpoint Management
Automation
Identity Lifecycle Management
System Administration
Troubleshooting
IT Governance

Visa sponsorship

Not detected in the job text

Keywords

Jamf Pro
Microsoft Intune
SaaS
Bash
PowerShell
Python
Jira
Confluence
Asana
Ironclad
Microsoft 365
Google Workspace
Azure AD
SSO
SAML
OIDC
MDM
ServiceNow
macOS
Windows
Automation
Endpoint Management
IT Support
Lifecycle Management
Scripting
API
Security
Compliance
Asset Management
SLA

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