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Added 32 mins ago
SD
Beauty Specialist, Hourly Part Time Day
Shoppers Drug Mart
Elliot Lake, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
KG
Leasing Specialist (Burlington)
Kipling Group
Toronto, ON
- Full-time
Kipling is currently looking for a Full-Time Leasing Specialist to support our Team at a property in Burlington/Cambridge Ontario. The Leasing Specialist must have a service-oriented…
Added 2 hours ago
PV
Registered Veterinary Technician (RVT), Emergency & Critical Care RVT
P3 Veterinary Partners
Halifax, NS
- Full-time
Come work with Nova Scotia's first Critical Care specialist and be part of the team that will bring advanced critical care to the pets of Nova Scotia!
Added 2 hours ago
TC
Technical support specialist - wholesale trade
Tormax Canada Inc
Langley, BC
- From $38.4 CAD / hour
- Full-time
- On-site
Consult with clients after sale to provide ongoing support
Added 2 hours ago
NB
Banking Advisor
National Bank of Canada
Longueuil, QC · Saint-Hubert, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 2 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 2 hours ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 4 hours ago
CI
Analyst Intern (Nuclear)
Calian in Space & Technology
Ottawa, ON
- Internship
…within the Calian Nuclear team. These Analysts Interns will support technical projects in the core areas of the group which…
Added 5 hours ago
Specialist, Quality Control Documentation
Velan Inc.
Montreal, QC
We are currently looking for a Quality Control, Documentation Specialist who will report to Director, Quality Control and contribute to ensure the compilation and integrity of the…
Added 5 hours ago
Specialist, Talent Acquisition
Velan Inc.
Montreal, QC
Reporting to the Human Resources Manager, the Talent Acquisition Specialist is responsible for the full recruitment cycle for specialized, technical, unionized, and non-unionized positions…
Added 5 hours ago
Specialist, Benefits
Velan Inc.
Montreal, QC
Reporting to the Human Resources Department, the Benefits Specialist is responsible for the administration and management of employee benefits programs for all employees, including group…
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
…medical and aesthetic treatments. Our focus on outstanding customer service and cutting-edge solutions sets us apart. Contact us today to learn more about joining our growing…
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
…medical and aesthetic treatments. Our focus on outstanding customer service and cutting-edge solutions sets us apart. Contact us today to learn more about joining our growing…
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
…medical and aesthetic treatments. Our focus on outstanding customer service and cutting-edge solutions sets us apart. Contact us today to learn more about joining our growing…
Added 6 hours ago
GH
Clinical Applications Specialist - Monitoring Systems
GE HEALTHCARE
Remote, Canada
- Other
- Remote
As a Clinical Application Specialist – Patient Monitoring, you will support the adoption and optimization of monitoring solutions across acute care environments. You will deliver clinical…
Added 7 hours ago
NB
Banking Advisor
National Bank of Canada
Richibucto, NB
- Temporary
Refer your clients to your specialist colleagues for their specific needs.
Added 7 hours ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
Working across the organization, the Advisor uses customer feedback, service request data, operational trends and frontline insights to identify opportunities to improve how residents…
Added 7 hours ago
GS
Technical sales specialist
Great Slave Helicopters 2018 Ltd.
Yellowknife, NT
- From $48.5 CAD / hour
- Full-time
- On-site
Consult with clients after sale to provide ongoing support
Added 7 hours ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
London, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 7 hours ago
Bilingual Automotive Accounting Specialist - Training and Implementation
PBS Systems
Calgary, AB
As a DTO Bilingual Trainer – Accounting, you will deliver expert training and support to new and existing customers in the Accounting module of our Dealer Management Software. You will…
Added 7 hours ago
Bilingual Automotive Accounting Specialist - Training and Implementation
PBS Systems
Calgary, AB
As a DTO Bilingual Trainer – Accounting, you will deliver expert training and support to new and existing customers in the Accounting module of our Dealer Management Software. You will…
Added 7 hours ago
CI
Technical sales specialist
Cam Industrial
Calgary, AB
- From $36 CAD / hour
- Full-time
- On-site
Consult with clients after sale to provide ongoing support
Added 7 hours ago
AI
Customs Import Specialist - Senior
AXXESS INTERNATIONAL INC
Montreal, QC
- Full-time
Interested? We are looking for our next Custom Import Specialist to join our Canadian Custom team downtown Montreal.
Added 7 hours ago
ST
Program Assistant
Strides Toronto
Toronto, ON
- $46,662 to $54,339 CAD / year
- Contract
…Program Assistant provides a broad range of administration support to the Help Ahead program management and staff, utilizing a strong customer service approach, to contribute to…
Added 7 hours ago
BS
Food Service Operations Support Specialist
Bento Sushi
Toronto, ON
- $45,000 to $52,000 CAD / year
- Full-time
Bento Sushi is seeking a proactive Operation Support Specialist to enhance the operations of our franchise locations. This role will focus on supporting store teams to ensure excellence in…

Beanfield Technologies Inc.

IT Support Administrator

Toronto, ON, Canada

$70,000 to $90,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $90,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Apr 28, 2026

Original job description

About Beanfield

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.

Our headquarters is located in Toronto’s super-hip Liberty Village, surrounded by great coffee, food, energy, and creativity - making it a great place to collaborate in person.

Our Values

We Are Challengers We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We Are United We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We Care We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

The Role

The IT Applications & Support Administrator II serves as a mid-level technical specialist bridging day-to-day end user support and enterprise application ownership within the End User Services team. This role is responsible for the administration and lifecycle management of a broad portfolio of business-critical SaaS and enterprise applications spanning productivity, design, legal, Support, Project management, and marketing platforms alongside management of the IT service desk queue and escalated technical support.

The organization currently operates a macOS-first end user environment managed through JAMF Pro, and is actively planning a phased rollout of Windows endpoints. This role is expected to support the current Apple ecosystem while building readiness for a dual-platform environment using Microsoft Intune. The ideal candidate brings working knowledge of scripting and automation (Bash, PowerShell, or Python) to streamline repetitive tasks such as application provisioning, user onboarding/offboarding, and device configuration, with a mindset toward reducing manual overhead as the environment scales.

Reporting directly to the Manager of End User Services, this individual will act as the functional owner of application support processes, coordinating with vendors, managing license renewals, and ensuring SLA-aligned service delivery. Occasional on-call availability is required to respond to urgent application or endpoint issues outside of normal business hours.

What You’ll Do

Application Administration & Ownership
Serve as the functional administrator and primary point of contact for core business applications including Microsoft 365, Google Workspace, Ironclad, Asana, Jira, Confluence, and other approved SaaS tools across productivity, legal, Project Management and Marketing categories.
Develop deep working knowledge of each platform’s workflow and automation capabilities including Ironclad workflow designer, Jira automation rules, and Confluence space administration, to act as the internal SME for workflow design, configuration, and optimization.
Own escalations related to workflow design and automation failures across managed applications (e.g. broken Ironclad contract workflows, Jira automation rule failures, Asana workflow issues), diagnosing root cause and implementing fixes or configuration changes.
Handle customization requests from end users and business teams including building or modifying Jira project configurations, Ironclad workflow templates, Asana project structures, and Confluence page templates etc ensuring changes follow IT governance and change management standards.
Maintain scripting and automation to extend application capabilities and reduce manual effort including API-based integrations, user provisioning scripts, and license reporting automation (Bash, PowerShell, or Python).
Manage end-to-end application user lifecycle: provisioning, deprovisioning, role assignments, license allocation, and periodic access reviews.
Track and optimize software licensing across the portfolio ensuring compliance, identifying unused licenses, and managing renewal timelines.
Create and maintain application runbooks, workflow documentation, SOPs, and knowledge base articles for both IT staff and end users.
Package and deploy software applications to Apple devices using JAMF Pro, ensuring compatibility and licensing compliance.
MDM & Endpoint Management
Administer the JAMF Pro environment as the primary MDM platform for the current macOS and iOS device fleet, ensuring optimal enrollment, policy compliance, and fleet health.
Support the organization’s planned Windows endpoint rollout by building proficiency in Microsoft Intune, including Autopilot enrollment, configuration profiles, and compliance policies in preparation for a dual-platform environment.
Create and maintain configuration profiles, policies, and scripts (Bash/Shell for macOS; PowerShell for Windows) for automated device enrollment, security hardening, and software deployment.
Manage device inventory, asset records, and compliance reporting within MDM platforms.
Package and deploy applications via JAMF Self Service and, as Windows rollout progresses, Intune Company Portal.
Proactively monitor MDM server and connector health; troubleshoot enrollment or policy application failures.
IT Service Desk & Ticket Management
Manage and triage the EUS ticket queue in ServiceNow, ensuring timely resolution, SLA adherence, and accurate categorization of all incoming requests.
Develop broad and current working knowledge of all end user tools in the organization’s application portfolio including M365, Google Workspace, Ironclad, Asana, Jira, Confluence, and others to effectively diagnose and resolve application-layer issues raised by end users.
Provide Tier 2 technical support for hardware and software issues across macOS (and Windows as the environment scales), both remotely and in-person, covering endpoint configuration, peripheral connectivity, OS-level issues, and application behaviour.
Own end user escalations that involve application workflow or configuration challenges, working with the end user to understand the business need, and either resolving directly or coordinating a customization or workflow change through the appropriate application owner process.
Identify when issues exceed Tier 2 scope and escalate to the IT Infrastructure team or appropriate Tier 3 teams (e.g. network, software, UC, vendor support) with clear documentation of steps taken and findings.
Assist end users with account setup, password resets, MFA enrollment, and access provisioning; maintain high-quality knowledge base articles and SOPs to reduce repeat tickets.
Security & Compliance
Enforce endpoint security policies including FileVault/BitLocker encryption, OS hardening, and firewall configuration across managed devices.
Conduct periodic device compliance audits and remediate non-compliant endpoints.
Respond to security alerts from MDM or other tools impacting end user devices or applications.
Collaborate with the Security team to ensure endpoint and application configurations meet organizational policies and regulatory standards.
Vendor & Procurement Support
Coordinate with vendors and managed service providers for application support cases, licensing renewals, and contract queries.
Assist the Manager, EUS with procurement requests for software, peripherals, and end user hardware.
Maintain asset inventory and refresh cycle tracking for end user devices.

What You Bring

Proficiency in JAMF Pro for macOS/iOS fleet management; working knowledge of or willingness to develop Microsoft Intune skills in preparation for a Windows endpoint rollout.
Demonstrated experience administering a broad SaaS application portfolio (productivity, design, CRM, legal, or marketing tools) including user lifecycle management and license governance.
Working knowledge of scripting for automation: Bash or Shell scripting for macOS tasks; basic PowerShell for Windows administration. Python is a plus.
Hands-on experience administering Jira Service Management (queues, workflows, automations, SLA configuration).
Working knowledge of Azure AD / Entra ID, SSO (SAML/OIDC), and identity lifecycle fundamentals.
Strong troubleshooting methodology across hardware, OS, networking, and SaaS application layers.

What’s in it for you

A united, values-driven culture that genuinely cares about people, collaboration, and community.
Hybrid work model

At Beanfield, we’re proud to be an equal-opportunity employer.

We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us at recruitment@beanfield.com, we are happy to help.

Please note:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. The salary range indicated includes a Short Term Incentive Plan (“STIP”) which represents a percentage of your Base Salary based on the achievement of individual and corporate objectives; The STIP payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The STIP payment is conditional upon meeting all of the STIP’s eligibility requirements.

Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas. Also, all official communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.

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More about this job

Responsibilities

The IT Support Administrator manages the lifecycle of enterprise SaaS applications and provides technical support for a macOS-first environment. This role also involves automating IT processes and preparing for a dual-platform rollout using Microsoft Intune.

Requirements

Candidates must have proficiency in Jamf Pro and experience administering a broad SaaS application portfolio. Strong troubleshooting skills and working knowledge of scripting languages like Bash or PowerShell are required for this role.

Skills

Jamf Pro
Microsoft Intune
SaaS Administration
Bash
PowerShell
Python
Jira Service Management
Azure AD
SSO
Technical Support
Endpoint Management
Automation
Identity Lifecycle Management
System Administration
Troubleshooting
IT Governance

Visa sponsorship

Not detected in the job text

Keywords

Jamf Pro
Microsoft Intune
SaaS
Bash
PowerShell
Python
Jira
Confluence
Asana
Ironclad
Microsoft 365
Google Workspace
Azure AD
SSO
SAML
OIDC
MDM
ServiceNow
macOS
Windows
Automation
Endpoint Management
IT Support
Lifecycle Management
Scripting
API
Security
Compliance
Asset Management
SLA

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