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Added 2 hours ago
SL
Engineering Manager
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
7+ years of professional software engineering experience, including 2+ years in an Engineering Manager (or equivalent team leadership) role.
Added 3 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 4 hours ago
OI
Data Implementation Engineer
Odaia Intelligence Inc.
Remote, Canada
- Full-time
- Remote
Reducing patients’ time to therapy by facilitating meaningful interactions with healthcare providers, through human-centric software powered by AI.
Added 4 hours ago
OI
Senior Data Implementation Engineer
Odaia Intelligence Inc.
Remote, Canada
- Full-time
- Remote
Reducing patients’ time to therapy by facilitating meaningful interactions with healthcare providers, through human-centric software powered by AI.
Added 4 hours ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 5 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the Audit…
Added 5 hours ago
J
Civil Engineer - Design and Project Management, Urban Infrastructure, Greater Montreal Area
JobsMedia.io
Montreal, QC
- Full-time
Knowledge of hydraulic/hydrological modeling software and BIM practices: an asset
Added 6 hours ago
OV
Curling Centre Manager | Full-Time | Temple Gardens Centre
Oak View Group
Moose Jaw, SK
- $58,000 to $62,000 CAD / year
- Full-time
Experience with event scheduling, facility booking systems, budgets, point-of-sale systems, or other venue management software is considered an asset.
Added 7 hours ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Solutions Designer with extensive experience in Oracle Siebel CRM, Adobe Experience Manager (AEM), business and functional design documentation, application flows,…
Added 7 hours ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Solutions Designer with extensive experience in Oracle Siebel CRM, Adobe Experience Manager (AEM), business and functional design documentation, application flows,…
Added 7 hours ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Solutions Designer with extensive experience in Oracle Siebel CRM, Adobe Experience Manager (AEM), business and functional design documentation, application flows,…
Added 7 hours ago
SM
RQ11706 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Software Developer with extensive experience in Oracle Siebel CRM technical configuration, solution design, development, and integration. The ideal candidate will…
Added 7 hours ago
SM
RQ11706 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Software Developer with extensive experience in Oracle Siebel CRM technical configuration, solution design, development, and integration. The ideal candidate will…
Added 7 hours ago
SM
RQ11706 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Software Developer with extensive experience in Oracle Siebel CRM technical configuration, solution design, development, and integration. The ideal candidate will…
Added 7 hours ago
WM
Project Manager
WESTERN MODULAR HOMES
AB · Edmonton, AB
- Full-time
· Strong working knowledge of Microsoft Office; experience with project-management, estimating or construction software is an asset.
Added 7 hours ago
Licensed Trailer Technician
Transportation Equipment Network - Canada
Moncton, NB
Experience in a similar field will be an asset.
Added 8 hours ago
SC
Content Producer
Sony Computer Entertainment France SA
Montreal, QC
- Full-time
You do not need to be a formal people manager. Instead, your strength lies in world-class project management, pipeline optimization, and asset logistics. In this role, you will coordinate…
Added 8 hours ago
SC
Content Producer
Sony Computer Entertainment France SA
Montreal, QC
- Full-time
You do not need to be a formal people manager. Instead, your strength lies in world-class project management, pipeline optimization, and asset logistics. In this role, you will coordinate…
Added 8 hours ago
PC
Finance Transformation Manager, Enterprise Performance Management (EPM) (Bilingual FR/EN)
Pwc Canada
Calgary, AB · Montreal, QC · Ottawa, ON
- Full-time
As a Finance Transformation Manager, Enterprise Performance Management, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client…
Added 8 hours ago
Pharmacist
CareRx
Edmonton, AB
CareRx is looking for a Pharmacist to join our Edmonton team. Under the general direction of the designated Pharmacy Manager, the Pharmacist is responsible for ensuring that all…
Added 8 hours ago
Assistant Spa Manager
Wickaninnish Inn
Tofino, BC
Join our Spa Team as an Assistant Spa Manager where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and…
Added 8 hours ago
IT Help Desk Support I
Your Neighbourhood Credit Union
Kitchener, ON
Serve as the first point of contact for hardware, software, access, and other technology-related issues.
Added 8 hours ago
Customer Care Representative
CareRx
Oakville, ON
Working knowledge of Smart-Link software an asset. Prior experience and knowledge of third party billing
Added 8 hours ago
K
Security Site Supervisor - Retail - Full time
Kandor
Toronto, ON
- Full-time
Ensure that the key metrics (KPI)for the site and/or the manager's scorecard are always up to date.
Added 8 hours ago
XT
Senior Account Manager
XI Technologies Inc
Calgary, AB
- Full-time
At XI Technologies, the Senior Account Manager is a customer-centric and detail-oriented sales professional who is knowledgeable about this region's ever-changing energy industry. This…

Beanfield Technologies Inc.

IT Support Administrator

Toronto, ON, Canada

$70,000 to $90,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $90,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Apr 28, 2026

Original job description

About Beanfield

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.

Our headquarters is located in Toronto’s super-hip Liberty Village, surrounded by great coffee, food, energy, and creativity - making it a great place to collaborate in person.

Our Values

We Are Challengers We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We Are United We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We Care We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

The Role

The IT Applications & Support Administrator II serves as a mid-level technical specialist bridging day-to-day end user support and enterprise application ownership within the End User Services team. This role is responsible for the administration and lifecycle management of a broad portfolio of business-critical SaaS and enterprise applications spanning productivity, design, legal, Support, Project management, and marketing platforms alongside management of the IT service desk queue and escalated technical support.

The organization currently operates a macOS-first end user environment managed through JAMF Pro, and is actively planning a phased rollout of Windows endpoints. This role is expected to support the current Apple ecosystem while building readiness for a dual-platform environment using Microsoft Intune. The ideal candidate brings working knowledge of scripting and automation (Bash, PowerShell, or Python) to streamline repetitive tasks such as application provisioning, user onboarding/offboarding, and device configuration, with a mindset toward reducing manual overhead as the environment scales.

Reporting directly to the Manager of End User Services, this individual will act as the functional owner of application support processes, coordinating with vendors, managing license renewals, and ensuring SLA-aligned service delivery. Occasional on-call availability is required to respond to urgent application or endpoint issues outside of normal business hours.

What You’ll Do

Application Administration & Ownership
Serve as the functional administrator and primary point of contact for core business applications including Microsoft 365, Google Workspace, Ironclad, Asana, Jira, Confluence, and other approved SaaS tools across productivity, legal, Project Management and Marketing categories.
Develop deep working knowledge of each platform’s workflow and automation capabilities including Ironclad workflow designer, Jira automation rules, and Confluence space administration, to act as the internal SME for workflow design, configuration, and optimization.
Own escalations related to workflow design and automation failures across managed applications (e.g. broken Ironclad contract workflows, Jira automation rule failures, Asana workflow issues), diagnosing root cause and implementing fixes or configuration changes.
Handle customization requests from end users and business teams including building or modifying Jira project configurations, Ironclad workflow templates, Asana project structures, and Confluence page templates etc ensuring changes follow IT governance and change management standards.
Maintain scripting and automation to extend application capabilities and reduce manual effort including API-based integrations, user provisioning scripts, and license reporting automation (Bash, PowerShell, or Python).
Manage end-to-end application user lifecycle: provisioning, deprovisioning, role assignments, license allocation, and periodic access reviews.
Track and optimize software licensing across the portfolio ensuring compliance, identifying unused licenses, and managing renewal timelines.
Create and maintain application runbooks, workflow documentation, SOPs, and knowledge base articles for both IT staff and end users.
Package and deploy software applications to Apple devices using JAMF Pro, ensuring compatibility and licensing compliance.
MDM & Endpoint Management
Administer the JAMF Pro environment as the primary MDM platform for the current macOS and iOS device fleet, ensuring optimal enrollment, policy compliance, and fleet health.
Support the organization’s planned Windows endpoint rollout by building proficiency in Microsoft Intune, including Autopilot enrollment, configuration profiles, and compliance policies in preparation for a dual-platform environment.
Create and maintain configuration profiles, policies, and scripts (Bash/Shell for macOS; PowerShell for Windows) for automated device enrollment, security hardening, and software deployment.
Manage device inventory, asset records, and compliance reporting within MDM platforms.
Package and deploy applications via JAMF Self Service and, as Windows rollout progresses, Intune Company Portal.
Proactively monitor MDM server and connector health; troubleshoot enrollment or policy application failures.
IT Service Desk & Ticket Management
Manage and triage the EUS ticket queue in ServiceNow, ensuring timely resolution, SLA adherence, and accurate categorization of all incoming requests.
Develop broad and current working knowledge of all end user tools in the organization’s application portfolio including M365, Google Workspace, Ironclad, Asana, Jira, Confluence, and others to effectively diagnose and resolve application-layer issues raised by end users.
Provide Tier 2 technical support for hardware and software issues across macOS (and Windows as the environment scales), both remotely and in-person, covering endpoint configuration, peripheral connectivity, OS-level issues, and application behaviour.
Own end user escalations that involve application workflow or configuration challenges, working with the end user to understand the business need, and either resolving directly or coordinating a customization or workflow change through the appropriate application owner process.
Identify when issues exceed Tier 2 scope and escalate to the IT Infrastructure team or appropriate Tier 3 teams (e.g. network, software, UC, vendor support) with clear documentation of steps taken and findings.
Assist end users with account setup, password resets, MFA enrollment, and access provisioning; maintain high-quality knowledge base articles and SOPs to reduce repeat tickets.
Security & Compliance
Enforce endpoint security policies including FileVault/BitLocker encryption, OS hardening, and firewall configuration across managed devices.
Conduct periodic device compliance audits and remediate non-compliant endpoints.
Respond to security alerts from MDM or other tools impacting end user devices or applications.
Collaborate with the Security team to ensure endpoint and application configurations meet organizational policies and regulatory standards.
Vendor & Procurement Support
Coordinate with vendors and managed service providers for application support cases, licensing renewals, and contract queries.
Assist the Manager, EUS with procurement requests for software, peripherals, and end user hardware.
Maintain asset inventory and refresh cycle tracking for end user devices.

What You Bring

Proficiency in JAMF Pro for macOS/iOS fleet management; working knowledge of or willingness to develop Microsoft Intune skills in preparation for a Windows endpoint rollout.
Demonstrated experience administering a broad SaaS application portfolio (productivity, design, CRM, legal, or marketing tools) including user lifecycle management and license governance.
Working knowledge of scripting for automation: Bash or Shell scripting for macOS tasks; basic PowerShell for Windows administration. Python is a plus.
Hands-on experience administering Jira Service Management (queues, workflows, automations, SLA configuration).
Working knowledge of Azure AD / Entra ID, SSO (SAML/OIDC), and identity lifecycle fundamentals.
Strong troubleshooting methodology across hardware, OS, networking, and SaaS application layers.

What’s in it for you

A united, values-driven culture that genuinely cares about people, collaboration, and community.
Hybrid work model

At Beanfield, we’re proud to be an equal-opportunity employer.

We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us at recruitment@beanfield.com, we are happy to help.

Please note:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. The salary range indicated includes a Short Term Incentive Plan (“STIP”) which represents a percentage of your Base Salary based on the achievement of individual and corporate objectives; The STIP payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The STIP payment is conditional upon meeting all of the STIP’s eligibility requirements.

Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas. Also, all official communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.

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More about this job

Responsibilities

The IT Support Administrator manages the lifecycle of enterprise SaaS applications and provides technical support for a macOS-first environment. This role also involves automating IT processes and preparing for a dual-platform rollout using Microsoft Intune.

Requirements

Candidates must have proficiency in Jamf Pro and experience administering a broad SaaS application portfolio. Strong troubleshooting skills and working knowledge of scripting languages like Bash or PowerShell are required for this role.

Skills

Jamf Pro
Microsoft Intune
SaaS Administration
Bash
PowerShell
Python
Jira Service Management
Azure AD
SSO
Technical Support
Endpoint Management
Automation
Identity Lifecycle Management
System Administration
Troubleshooting
IT Governance

Visa sponsorship

Not detected in the job text

Keywords

Jamf Pro
Microsoft Intune
SaaS
Bash
PowerShell
Python
Jira
Confluence
Asana
Ironclad
Microsoft 365
Google Workspace
Azure AD
SSO
SAML
OIDC
MDM
ServiceNow
macOS
Windows
Automation
Endpoint Management
IT Support
Lifecycle Management
Scripting
API
Security
Compliance
Asset Management
SLA

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