Fibre Service Technician

About Beanfield

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.

Our headquarters is located in Toronto’s super-hip Liberty Village, surrounded by great coffee, food, energy, and creativity - making it a great place to collaborate in person.

Our Values

We Are Challengers

We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We Are United

We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We Care

We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

The Role

The Fibre Service Technician (FST) will report to the Fibre Service Technician (FST) Supervisor and will be responsible for identifying, troubleshooting, and resolving network-related issues in the field, including Central Offices, POP sites, On-Net buildings, and customer premises.

Additionally, this role will be primarily responsible for managing and maintaining the organization and functionality of our new hub site POPs, also known as "Neighbourhood POPs."

What You’ll Do

• Respond in an urgent and high priority manner to service-affecting issues dispatched by the NOC.

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  Identify, troubleshoot and resolve all network issues in the field. This may include bit not limited to: equipment replacement, re-installing lines, re-splicing fibres or anything it takes to restore service.

  
  
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  Prepare incident reports for outages.

  
  
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  Assist with escalated issues regarding customer-facing diagnosis during new circuit turn-up.

  
  
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  Installing and testing networking equipment and power in Data Centers, such as switches, routers, Firewalls, Wireless AP's, Patch Panels, Cable Management and UPS System incorporating safety in all aspects

  
  
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  Complete non-emergency maintenance tasks in a timely manner as dispatched by NOC:

  
  
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    Perform and schedule NPOP cross connects for new customers prior to installations

    
    
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    Schedule and perform cross connects in all our data centres & carrier hotels

    
    
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    De-provision and remove old physical circuits, and/or cross connects

    
    
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    Switch Insertions

    
    
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    New Equipment commissioning

    
    
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  Collaborate with other team members and using OTDRs (Optical Time Domain Reflectometers) and other equipment to ensure circuits align with company standards

  
  
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  Report an unsafe, poor quality, potentially service affecting, inconsistent in-field conditions or workmanship to the relevant managers.

  
  
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Training and Mentoring:

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  Create Installation procedures for the Technical Support team.

  
  
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  Assist with, and participate in, cross-training to ensure up-to-date knowledge of Beanfield network equipment

  
  
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  Helped identify systematic problems or shortcomings that occur repeatedly, and work with senior management to fix them.

  
  
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Administrative Duties:

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  Updating and reviewing ticket information on daily basis

  
  
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  Provide probable causes to relevant managers

  
  
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  Provide accurate and updated reports as required (i.e. daily, weekly, monthly etc.…)

  
  
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  Modify and revise, as required.

  
  
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  All other duties as assigned.

  
  
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Working Conditions:

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  This position requires On-call availability.

  
  
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  Valid BC Driver's License is required, as this role requires some travel to various job sites.

  
  
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What You Bring

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  High school diploma with post-secondary degree or diploma in network security and/or administration.

  
  
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  2-3 years of relevant work experience as a Technical Support Representative or Installer position (preferred).

  
  
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  Prior experience splicing, testing and troubleshooting fibre optic networks is an asset.

  
  
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What’s in it for you

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  A united, values-driven culture that genuinely cares about people, collaboration, and community.

  
  
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  A comprehensive total rewards package, including Traditional Spending Account (TSA) and Health Care Spending Account (HCSA) coverage to support your physical, mental, and financial well-being.

  
  
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  An additional five (5) personal care days, giving you extra flexibility to recharge, reset, or take care of what matters most.

  
  
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At Beanfield, we’re proud to be an equal-opportunity employer.

We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us at recruitment@beanfield.com, we are happy to help.

Please note:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. The salary range indicated includes a Short Term Incentive Plan (“STIP”) which represents a percentage of your Base Salary based on the achievement of individual and corporate objectives; The STIP payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The STIP payment is conditional upon meeting all of the STIP’s eligibility requirements.

Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas. Also, all official communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.