Customer Service Representative Grande Prairie AB

Grande Prairie, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 25, 2026
Experience: 40+ Years Industry-Leading Experience
Posting language: English
Posted: Sep 25, 2026

Original job description

About BearCom:

Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
40+ Years Industry-Leading Experience
Partnerships with Motorola, JVC Kenwood, Avigilon, and more
75+ Branches Across North America with U.S. HQ in Dallas, TX

As a Customer Service Representative, you will provide quality and efficient customer service to all BearCom customers, both external and internal. One centralized front door into BearCom, with the result being to obtain more business from the customer through satisfaction!

Responsibilities:

Responsible for answering and responding to incoming customer calls/inquiries. Respond to correspondence that may come through via e-mail and/or fax.
Verifying the accuracy of packing slips for orders being processed.
Quality Control for accuracy of product pulled being on customers’ order.
Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status. Often requires extensive research and interaction with various departments to resolve problems.
Handle shipping and track customer shipments. Work with multiple carriers via phone, internet, etc.
Performs other general office duties as required. That may include receptionist duties, order entry, collections, or QC checking.
May be asked to participate in special projects related to department.

Preferred Qualifications:

Must be PC literate and familiar with the Internet.
Ability to interpret policies and procedures.
Good aptitude in solving customer service issues.
Exercises professional telephone procedures and e-mail correspondence skills.
Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.
Multitask oriented.
Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
Operational knowledge of major office equipment.
Must be available to work Monday - Friday, 8am to 5pm.
Position reports directly to General Manager.
Background checks are part of the hiring process, which may also include a Motor Vehicle Check.

Highly Competitive Compensation
Medical, Dental, and Vision Insurance, including Family, and EFAP
Virtual Healthcare
Long-Term Disability Insurance
Employee and Dependent Life Insurance
Paid Vacation & Time Off
Company Matched RRSP Plan
Employee Referral Bonus
Tuition Reimbursement
On-site parking
Company Recognition Program

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.

Qualifications

Must be PC literate and familiar with the Internet.
Ability to interpret policies and procedures.
Good aptitude in solving customer service issues.
Exercises professional telephone procedures and e-mail correspondence skills.
Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.
Multitask oriented.
Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
Operational knowledge of major office equipment.
Must be available to work Monday - Friday, 8am to 5pm.
Position reports directly to General Manager.
Background checks are part of the hiring process, which may also include a Motor Vehicle Check.

Benefits:

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training and covers all fees associated with most professional certifications.

You’ll Also Receive:

Highly Competitive Compensation Medical, Dental, and Vision Insurance, including Family, and EFAP Virtual Healthcare Long-Term Disability Insurance Employee and Dependent Life Insurance Paid Vacation & Time Off Company Matched RRSP Plan Employee Referral Bonus Tuition Reimbursement On-site parking Company Recognition Program

Apply About employer

More about this job

Responsibilities

Respond to customer calls and written inquiries, resolve questions and complaints about products, services, repairs, and order status, and coordinate with internal departments as needed. Verify order and packing-slip accuracy, manage shipping and shipment tracking, and assist with general office duties and special projects.

Requirements

Candidates should be computer- and internet-literate, able to interpret policies, solve customer service issues, and communicate professionally by phone and email. The role also requires teamwork, multitasking, customer commitment, familiarity with office equipment, and availability Monday through Friday from 8 a.m. to 5 p.m.

Skills

Customer Service
Customer Issue Resolution
Telephone Communication
Email Correspondence
Order Processing
Quality Control
Shipping Coordination
Shipment Tracking
Troubleshooting
Policy Interpretation
Computer Literacy
Internet Use
Multitasking
Teamwork
Interpersonal Communication
Office Equipment Operation

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Employee And Family Assistance Program
Virtual Healthcare
Long-Term Disability Insurance
Employee And Dependent Life Insurance
Paid Vacation And Time Off
Company-Matched RRSP Plan
Employee Referral Bonus
Tuition Reimbursement
On-Site Parking
Company Recognition Program
On-The-Job Training
Professional Certification Fee Coverage

Visa sponsorship

Not detected in the job text

Keywords

Wireless Voice
Wireless Data
Video Solutions
Customer Service
Customer Inquiries
Email
Fax
Packing Slips
Order Accuracy
Quality Control
Product Troubleshooting
Repairs
Order Status
Shipping
Shipment Tracking
Carriers
Order Entry
Collections
Receptionist Duties
Office Equipment
Motor Vehicle Check
Motorola
JVC Kenwood
Avigilon
Telecommunications

Report this job