Original job description
Job Details: Job Location: Grande Prairie - Grande Prairie, AB, Salary Range: $21.00 - $25.00Hourly, About BearCom:
Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
40+ Years Industry-Leading Experience
Partnerships with Motorola, JVC Kenwood, Avigilon, and more
75+ Branches Across North America with U.S. HQ in Dallas, TX
As a Customer Service Representative, you will provide quality and efficient customer service to all BearCom customers, both external and internal. One centralized front door into BearCom, with the result being to obtain more business from the customer through satisfaction!
Responsibilities:
Responsible for answering and responding to incoming customer calls/inquiries. Respond to correspondence that may come through via e-mail and/or fax.
Verifying the accuracy of packing slips for orders being processed.
Quality Control for accuracy of product pulled being on customers’ order.
Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status. Often requires extensive research and interaction with various departments to resolve problems.
Handle shipping and track customer shipments. Work with multiple carriers via phone, internet, etc.
Performs other general office duties as required. That may include receptionist duties, order entry, collections, or QC checking.
May be asked to participate in special projects related to department.
Preferred Qualifications:
Must be PC literate and familiar with the Internet.
Ability to interpret policies and procedures.
Good aptitude in solving customer service issues.
Exercises professional telephone procedures and e-mail correspondence skills.
Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.
Multitask oriented.
Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
Operational knowledge of major office equipment.
Must be available to work Monday - Friday, 8am to 5pm.
Position reports directly to General Manager.
Background checks are part of the hiring process, which may also include a Motor Vehicle Check.
Benefits:
BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training and covers all fees associated with most professional certifications.
You’ll also receive:
Highly Competitive Compensation
Medical, Dental, and Vision Insurance, including Family, and EFAP
Virtual Healthcare
Long-Term Disability Insurance
Employee and Dependent Life Insurance
Paid Vacation & Time Off
Company Matched RRSP Plan
Employee Referral Bonus
Tuition Reimbursement
On-site parking
Company Recognition Program
BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.
Qualifications:
Must be PC literate and familiar with the Internet.
Ability to interpret policies and procedures.
Good aptitude in solving customer service issues.
Exercises professional telephone procedures and e-mail correspondence skills.
Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.
Multitask oriented.
Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
Operational knowledge of major office equipment.
Must be available to work Monday - Friday, 8am to 5pm.
Position reports directly to General Manager.
Background checks are part of the hiring process, which may also include a Motor Vehicle Check.
Benefits:
BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training and covers all fees associated with most professional certifications.
You’ll also receive:
Highly Competitive Compensation Medical, Dental, and Vision Insurance, including Family, and EFAP Virtual Healthcare Long-Term Disability Insurance Employee and Dependent Life Insurance Paid Vacation & Time Off Company Matched RRSP Plan Employee Referral Bonus Tuition Reimbursement On-site parking Company Recognition Program
More about this job
Responsibilities
The Customer Service Representative is responsible for managing incoming customer inquiries via phone, email, and fax while ensuring order accuracy and quality control. They also handle shipping logistics, troubleshoot customer issues, and perform general office duties to support the operations team.
Requirements
Candidates must be PC literate, familiar with the internet, and possess strong problem-solving and communication skills. The role requires the ability to multitask, work effectively within a team, and maintain a professional demeanor while adhering to a standard Monday through Friday schedule.
Skills
- Customer service
- Troubleshooting
- Order entry
- Quality control
- Shipping
- Data entry
- Communication
- Multitasking
- PC literacy
- Office equipment operation
- Problem solving
- Telephone etiquette
- Email correspondence
- Teamwork
- Research
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Family insurance
- EFAP virtual healthcare
- Long-term disability insurance
- Employee life insurance
- Dependent life insurance
- Paid vacation
- Paid time off
- Company matched RRSP plan
- Employee referral bonus
- Tuition reimbursement
- On-site parking
- Company recognition program
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Logistics
Keywords
- Customer Service
- Wireless Solutions
- Motorola
- JVC Kenwood
- Avigilon
- Order Processing
- Packing Slips
- Quality Control
- Logistics
- Shipping
- Troubleshooting
- Office Administration
- Receptionist
- Collections
- Data Entry
- RRSP
- Tuition Reimbursement
- Background Check
- Motor Vehicle Check
