Find work in Canada.

342,008 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 mins ago
Senior Manager, Event Operations
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
In partnership with the Senior Manager, Events, this role helps advance the organization's client-centric event delivery approach, ensuring alignment between hospitality, operational…
Added 8 mins ago
Senior Manager, Event Operations
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
In partnership with the Senior Manager, Events, this role helps advance the organization's client-centric event delivery approach, ensuring alignment between hospitality, operational…
Added 37 mins ago
SM
Senior Account Manager - Client Growth
Setsail Marketing
Vancouver, BC
- Full-time
Setsail Marketing is a full-service digital marketing agency specializing in SEO, paid advertising, performance marketing, branding, and AI-driven strategy. We work with growing businesses…
Added 37 mins ago
OP
INTERMEDIATE / SENIOR CIVIL TECHNOLOGIST – VICTORIA OR NANAIMO, BC
On Point Project Engineers Ltd.
Nanaimo, BC
- Full-time
Core Values: Commitment to exceptional client service, professionalism, pride in results, confident contributions, and an entrepreneurial spirit.
Added 37 mins ago
Highway Manager, Senior
Hatch
Vancouver, BC
We are actively seeking to hire a motivated and experienced Senior Highway Manager based in Vancouver, BC responsible for providing technical leadership and managing a variety of small to…
Added 2 hours ago
IB
Branch Manager
Insurance Brokers Association of BC
Vancouver, BC
- Full-time
Collaborate with other auto insurance managers and the senior leadership team to develop processes and workflows that optimize client service, efficiency, productivity, and customer…
Added 2 hours ago
RT
Senior Data Architect
Ripotek Technologies Inc.
Calgary, AB
- Full-time
As a Senior Data Architect, you'll lead the design and implementation of modern data platforms for enterprise clients across Energy, Financial Services, and Public Sector. You'll work…
Added 2 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
We are seeking a Senior Manager or Director, Indirect Tax to join our growing Tax practice in Toronto or Vancouver. This is a leadership role focused on indirect tax advisory, compliance,…
Added 3 hours ago
G
Operations/Construction Manager 1
Ganotec
Oakville, ON
- Full-time
The Operations/Construction Manager acts as a key leader accountable for the comprehensive oversight of major industrial construction initiatives. This role ensures that all projects are…
Added 4 hours ago
AU
Operations Manager – Pharma
Allied Universal
Toronto, ON · North York, ON
- $79,500 to $81,000 CAD / year
- Full-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 4 hours ago
T
Senior Personal Banker Trainee - Investing
TD
Calgary, AB
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 4 hours ago
SE
Project Manager - Equipement
Schneider Electric
Milton, ON
- $64,000 to $96,000 CAD / year
- Full-time
Schneider Electric Sales Operation Team has an outstanding opportunity for a passionate/motivated individual to assume the role of Project Manager in our Milton location.
Added 5 hours ago
A
Senior Manager, Technology Transformation
Amyantek
Toronto, ON
- Contract
This role will lead the design and execution of our client transition from a project-centric Digital Technology organization to a product-based operating model. This role will own the…
Added 5 hours ago
AG
Senior Interpreting Project Manager
Acolad group
Montreal, QC
- Full-time
The Project Manager is responsible for overseeing the full lifecycle of translation and localization projects, ensuring seamless delivery that meets customer expectations for quality,…
Added 6 hours ago
PC
Design Engineer
Port City Young Professionals, LLC
Engineer, BC
- Full-time
Prepare Site Investigation and Due Diligence Reports to include the review of ordinances, utility service research, outside agency regulations and site visits to establish comprehensive…
Added 6 hours ago
AG
Senior Project Manager
Acolad group
Montreal, QC
- Full-time
The Project Manager is responsible for overseeing the full lifecycle of translation and localization projects, ensuring seamless delivery that meets customer expectations for quality,…
Added 6 hours ago
D
Senior Account Manager, Healthcare
Desjardins
Toronto, ON
- Full-time
Identify and analyze member and client needs, develop personalized solutions and prepare an integrated service offering. Negotiate applicable conditions with members and clients.
Added 6 hours ago
T
Senior Personal Banker Trainee – Home Borrowing
TD
Calgary, AB
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 6 hours ago
DC
Project Manager – Community-Based Research & Engagement
DIVERSEcity Community Resources Society
Surrey, BC
- Full-time
The Project Manager holds full accountability for portfolio performance, strategic direction, budget oversight, and the management of external research partners and contractors, ensuring…
Added 7 hours ago
JH
Kitchen Manager - Hotel
JRoss Hospitality Recruiters
Winnipeg, MB
- $70,000 to $75,000 CAD / year
- Full-time
Our client, an established full-service hotel in Winnipeg, is seeking an experienced Kitchen Manager to lead its back-of-house culinary operation. This is an opportunity for a hands-on…
Added 7 hours ago
SI
Registered Nurse
Shannex Incorporated
Halifax, NS
- Full-time
Represents the Home at appropriate community and professional meetings; attend workshops, in-service sessions and other scheduled meeting as authorized by the Site Manager/Regional…
Added 8 hours ago
H
Manager IM/IT
Hays
Ottawa, ON
- $106,000 to $132,000 CAD / year
- Full-time
Reporting to the Senior Director, IM/IT, the Manager IM/IT is responsible for developing, implementing, and supporting a broad range of Information Management and Information Technology…
Added 8 hours ago
EC
Analyste, propositions et soumissions / Proposal-Quotations Analyst
Eaton Corporation
Laval, QC
- Full-time
…d’appareillage de commutation, de services sur le terrain, de mise en service et d’ingénierie des réseaux…
Added 8 hours ago
B
Senior Developer
BMO
Toronto, ON · BMOPLACE
- Full-time
The Senior Developer is responsible for driving the end-to-end software development lifecycle, collaborating across functional teams to transform business requirements into technical…
Added 8 hours ago
GS
Senior Account Manager
Guardteck Security Corp.
Burnaby, BC
- $85,000 to $105,000 CAD / year
- Full-time
Guardteck is seeking an Senior Account Manager to manage client relationships and service delivery across a portfolio of security sites in the Lower Mainland. This is a client-facing…

Beautifi

Manager, Client Experience East

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 4, 2027
Posting language: English
Posted: Oct 6, 2026

Original job description

Job Summary

Beautifi is seeking a Manager, Client Experience to lead the East coast Client Experience team. Reporting to the Senior Manager, Client Experience, this role is accountable for the day-to-day performance, KPI achievement, development, and service outcomes of the Client Experience team in the assigned region.

The Manager role turns team goals into consistent execution, monitoring group performance, coaching employees, managing workloads, resolving complex escalations, running performance reviews, and ensuring the team adopts approved playbooks, processes, and compliance requirements.

The Company

Beautifi is a Canadian financial technology company that offers Canadians flexible financing solutions for elective medical procedures ranging from plastic surgery to fertility, dental, and medical aesthetics. Ranked #8 on Canada’s Top Growing Companies 2026 by The Globe and Mail, with 3,882% revenue growth over three years, Beautifi is one of the fastest growing fintech companies in the country and has achieved success through a customer-centric and technology-forward approach.

We do not believe in hidden fees, misleading rates, prepayment penalties, or unexpected charges. Our goal is to make health and beauty more affordable and to give Canadians access to the procedures they want or need, without having to wait. We are looking for people who want to grow with us and be part of Beautifi’s next stage of growth.

Key Responsibilities

Performance Accountability and Reporting

Own group-level KPI achievement and translate team targets into clear individual expectations, priorities, and recovery plans.
Monitor performance, customer outcomes, workload, and operating risks throughout the month; identify trends early and take corrective action before results deteriorate.
Run consistent monthly performance reviews supported by accurate data, documented feedback, and specific follow-up actions.
Provide the Senior Manager with timely reporting on results, material risks, employee performance, escalations, and planned interventions.
Hold each direct report accountable for expected results, conduct, attendance, quality, and completion of agreed development actions.

Coaching Enablement and Quality

Conduct regular one-to-one coaching, live observation, and structured development planning for every direct report.
Develop experienced Representatives and Specialists so they can make sound decisions within documented authority.
Run weekly deal reviews and targeted audits across priority segments to improve conversion, quality, customer communication, and follow-through.
Reinforce CX playbooks and approved workflows through coaching, case review, and clear consequences for repeated non-adherence.
Identify knowledge gaps, validate training accuracy, support rollouts, and confirm employees apply the material in day-to-day work.

Execution and Operations

Own queue execution, workload balancing, and lead distribution for the assigned team and operating window.
Coordinate day-to-day staffing, channel coverage, and capacity within the assigned window, and raise structural constraints to the Senior Manager and workforce planning partners.
Resolve Tier 2 customer and operational escalations quickly, preserve customer confidence, and escalate matters that exceed delegated authority or create material risk.
Implement approved process, product, policy, and workflow changes with clear communication, readiness checks, and follow-up on adoption.
Ensure funding workflow commitments, customer deadlines, open tasks, and internal handoffs are completed on time and assigned to a clear owner.
Maintain a written end-of-day handoff for material late-hour issues, unresolved customer commitments, and coverage risks.
Review weekend operating summaries, assign weekday follow-up, and address recurring friction identified by the Saturday and Sunday Leads.

Hiring and People Leadership

Identify staffing and capability gaps early and recommend hiring priorities to the Senior Manager.
Lead candidate assessment and hiring recommendations for the assigned team.
Maintain a high hiring bar by assessing judgement, learning agility, customer orientation, communication, and performance discipline.
Own onboarding and ramp for new direct reports, with defined milestones, coaching support, and early intervention when progress is off track.
Manage attendance, conduct, performance improvement, and formal performance processes.

Process Improvement and Cross Functional Collaboration

Identify recurring process gaps, operating friction, and avoidable customer effort; define the issue clearly and recommend a practical resolution.
Work with Finance, Product, Operations, Credit, Marketing, and other partners to resolve escalations and implement changes without losing clear ownership.
Ensure the team is ready for system, policy, product, and compliance changes before launch, including required communication and training completion.

Leadership Boundaries and Escalation

Remain the first management contact for Representatives and Specialists.
Support critical weekend escalations after the designated Saturday or Sunday Lead has stabilized the issue.
Escalate high-severity customer, people, compliance, or operational matters to the Senior Manager.
Remain accountable for team execution and direct-report performance.

Qualifications

Four or more years of experience in customer experience, customer operations, sales operations, lending, fintech, or another KPI-driven service environment.
Two or more years of direct people-management experience, including coaching, performance management, hiring, and employee development.
Demonstrated ability to lead a team against measurable service, quality, productivity, and conversion goals.
Experience using CRM, reporting, and workforce tools to monitor performance, assign work, and maintain accountability; Salesforce experience is preferred.
Ability to turn performance data and customer feedback into specific coaching, process, and staffing actions.
Excellent written and verbal communication, including the ability to give direct feedback and coordinate across functions.
Strong organization and follow-through in a fast-moving environment.
Post-secondary education in business, operations, communications, or a related discipline is an asset; equivalent practical experience will be considered.

Location

This role is an in-office position located in our Toronto office in Liberty Village.

What we offer

Base salary plus on-target bonus
100% employer-paid dental, vision, and health benefits
Paid sick days and 3 weeks paid vacation
Professional development and advancement opportunities for top performers

Apply About employer

More about this job

Responsibilities

Lead the East Coast Client Experience team, owning day-to-day execution, KPI results, workload and staffing coordination, coaching, performance reviews, and employee development. Resolve complex customer and operational escalations, ensure adherence to approved processes and compliance requirements, and collaborate across functions to improve service and operations.

Requirements

Requires at least four years of experience in customer experience, customer operations, sales operations, lending, fintech, or another KPI-driven service environment, including at least two years of direct people-management experience. Candidates should have a track record leading measurable service, quality, productivity, and conversion goals, along with strong coaching, communication, organization, and CRM/reporting skills; Salesforce experience is preferred, and relevant post-secondary education is an asset.

Skills

People Management
Coaching and Employee Development
Performance Management
KPI Monitoring and Reporting
Customer Experience
Workload and Queue Management
Quality Assurance
Hiring and Onboarding
Process Improvement
Cross-Functional Collaboration
CRM and Reporting Tools
Salesforce
Workforce Planning
Compliance
Written and Verbal Communication

Benefits

Employer-Paid Dental, Vision, and Health Benefits
Paid Sick Days
Three Weeks of Paid Vacation
Professional Development and Advancement Opportunities
On-Target Bonus

Visa sponsorship

Not detected in the job text

Keywords

Client Experience
Customer Experience
Fintech
Financial Services
Elective Medical Procedure Financing
KPI Achievement
Performance Reporting
Performance Reviews
Coaching
Employee Development
Quality Audits
Deal Reviews
Queue Management
Workload Balancing
Lead Distribution
Workforce Planning
Customer Escalations
Tier 2 Support
Funding Workflows
Hiring
Onboarding
Performance Improvement
Process Improvement
Cross-Functional Collaboration
Compliance
CRM
Salesforce
Reporting Tools
Customer Communication

Report this job