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Added 7 mins ago
CN
Director, Marketing Partnerships Lead – NBA Canada
CAN NBA Canada
Toronto, ON
- Full-time
This role is also responsible for developing and mentoring a high-performing team, ensuring best-in-class servicing standards, and fostering collaboration with the Business Development,…
Added 22 mins ago
AH
Assistant Head Nurse - Emergency
Alberta Health Services
St. Albert, AB
- Part-time
…healthcare operations. Completion of courses related to leadership development, conflict resolution, facilitation, coaching, or team effectiveness is considered an asset. Demonstrated…
Added 22 mins ago
AH
Assistant Head Nurse - Emergency
Alberta Health Services
St. Albert, AB
- Part-time
…healthcare operations. Completion of courses related to leadership development, conflict resolution, facilitation, coaching, or team effectiveness is considered an asset. Demonstrated…
Added 22 mins ago
AH
Physiotherapist I
Alberta Health Services
Rocky Mountain House, AB
- Part-time
…expected to communicate and collaborate with the interdisciplinary team regarding your clients in the various service areas. In this role you will be supported by the Clinical Lead, Allied…
Added 22 mins ago
AH
Physiotherapist II
Alberta Health Services
Ponoka, AB
- Full-time
…expected to communicate and collaborate with the interdisciplinary team regarding your clients in the various service areas. In this role you will be supported by the Allied Health Area…
Added 22 mins ago
AH
Physiotherapist I
Alberta Health Services
Red Deer, AB
- Part-time
As a Physiotherapist on the Supportive Living Team, you will provide services to multiple Continuing Care Level B homes within the southwest part of Central Zone. You will be part of a…
Added 22 mins ago
AH
Assistant Head Nurse - Clinical Resource Nurse Medicine
Alberta Health Services
Wetaskiwin, AB
- Full-time
…proficiency in all facets of rural nursing thereby optimizing team function. Activities may include educating; supporting orientation; assessing skill mix, staff ability, and individual…
Added 22 mins ago
AH
Unit Manager
Alberta Health Services
Leduc, AB
- Full-time
Reporting to the Site Director, the Manager is a key leadership role that is responsible and accountable for direction, team leadership and organization over the activities of the…
Added 52 mins ago
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Senior Data Architect
Miratech
Toronto, ON · Scarborough, ON
- Full-time
…model. You will also partner with the existing CCARS pipeline team through parallel run and decommissioning of the legacy…
Added 52 mins ago
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Director of Engineering
TAIRC
ON · Regional Municipality of York, ON
- Volunteer
Lead engineering teams: Manage software and hardware engineering teams, ensuring projects are completed on time and within budget.
Added 52 mins ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
With our global team spanning North America, Europe, and Asia, IMAX brings together proprietary software, world-class architecture, and cutting-edge technology with deep industry expertise.…
Added 52 mins ago
E
Country Manager Canada
elockers
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Build your team: Recruit, develop and lead a high-performing Canadian team as the business grows.
Added 1 hour ago
E
Countrymanager Canada
elockers
Toronto, ON
- Full-time
Build your team: Recruit, develop and lead a high-performing Canadian team as the business grows.
Added 1 hour ago
VG
Director, Planning, Procurement & Inventory
Veralto Global
London, ON
- $155,000 to $180,000 CAD / year
- Full-time
When you join the Trojan Technologies team and the broader Veralto network, you become part of a unique culture where purpose meets possibility: where the work we do makes an everyday…
Added 1 hour ago
CC
Head of Sales
Citation Canada
Toronto, ON
- Full-time
Lead, develop and motivate a high-performing sales team, establishing clear expectations around objectives, activity levels, behaviours and results.
Added 1 hour ago
TA
Alpha Jet Pilot
Top Aces
Canada
- Full-time
Top Aces’ dynamic team contributes to delivering on our purpose of training the next generation of combat leaders by living our values of Service, Integrity, Excellence, and Together every…
Added 1 hour ago
CO
Systems Analyst
City of North Vancouver
North Vancouver, BC
- Full-time
Participate in and occasionally lead Joint Application Development (JAD) sessions
Added 2 hours ago
EI
Site Project Manager
Ecolab Inc.
Calgary, AB
- Full-time
The Site Project Manager directs the Site Lead and Crew Leads as applicable to lead execution. The Project Engineer retains technical authority for commissioning methods, technical…
Added 2 hours ago
LL
Transportation Supervisor (Night Shift)
Lineage Logistics
Winnipeg, MB
- Full-time
As a Transportation Supervisor, you will lead a small, dedicated team to ensure the efficient daily operations of pick-ups and deliveries while playing a critical role in representing our…
Added 2 hours ago
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Coordonnateur(trice) exécutif et administratif / Executive & Administrative Coordinator
Merck
Kirkland, QC
- Full-time
Added 2 hours ago
PC
Corporate Tax, Senior Manager
Pwc Canada
Calgary, AB
- Full-time
● Lead the development of pricing strategies for goods and services between related parties, offering expert advice on the tax implications of complex deals
Added 2 hours ago
AT
Level 2 Installer (MxU)
AFL Telecommunications
Victoria, BC
- Full-time
…culture built on collaboration, safety, quality, and continuous development. Join AFL and build your career while helping create a more connected…
Added 2 hours ago
L
Commercial Head – Southeast Asia
Lallemand
Rivière-à-Pierre, QC · Rivière-à-à-Pierre, QC
- Full-time
Lallemand Biofuels & Distilled Spirits is looking for a Commercial Head to lead commercial strategy and execution across Southeast Asia, Northeast Asia, and China. Based in Southeast Asia,…
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
The Rutland UPCC consists of family practitioners (FPs), nurse practitioners (NPs), registered nurse team lead, primary care registered nurses (RNs), social workers (SWs), medical office…
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
…seniors’ health in the community. The program is staffed with a Team Lead, nursing, allied health clinicians, geriatricians (1 local, 2 visiting), family physicians and medical office…

Beem Credit Union

Member Insight Manager

Burnaby, BC, Canada
BC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

Beem Credit Union: Banking for every journey

Beem is redefining what it means to be a credit union. With 80 years of cooperative history and a bold vision for the future, we’ve united to create a financial partner that offers both digital ease and people-first service.

Our mission is clear: financial wellness for all. We help British Columbians achieve their goals through personalized advice, innovative technology, and genuine human connection.

As one of BC’s largest credit unions, we serve over 200,000 members across 66 branches with $18 billion in assets under administration.

If you’re passionate about making a difference and want to join a team that values collaboration, innovation, and purpose, join us on the journey.

Learn more: www.beemcreditunion.ca

What this role is all about:

Sitting within the Analytics CoE, the Member Insight Manager will lead the evolution of Beem’s qualitative insight capability and help create a more complete understanding of our members; connecting what they do with why they do it, what they experience, and what they need. That understanding informs strategic planning, product development, segmentation and member experience decisions, and supports executive decision-making and enterprise priorities.

This is an opportunity to move beyond a traditional project-based research model and build a connected, proactive insight capability. The role will bring together research and ongoing member listening, make existing insight more accessible and reusable, and progressively connect qualitative insight with Beem’s quantitative analytics and member data. It will also continue to run Beem’s established member measurement programs and keep research aligned to enterprise planning cycles.

The role will build internal research capability, lay the foundations for an organizational insight base, and help make sure member understanding is consistently turned into better business decisions, priorities and outcomes.

This role is open to a hybrid working arrangement. While we will accept applications from elsewhere in Canada, we anticipate filling this role with a candidate located in British Columbia.

What you’ll do:

Lead Beem’s Qualitative Insight Capability and Strategy

Lead Beem’s qualitative insight capability within the Analytics CoE, shifting from individual research projects toward an accumulating, reusable body of insight
Design and maintain an enterprise research roadmap aligned to strategic pillars and emerging market dynamics
Prioritize research initiatives based on business impact, strategic relevance, and organizational needs
Ensure research outputs are decision-oriented, timely, and aligned to enterprise planning cycles

Build and Manage the Organizational Insight Base

Work toward a searchable, reusable insight base by bringing existing research, member listening and other qualitative sources together
Establish and maintain a consistent taxonomy for tagging and retrieving qualitative evidence
Draw on ongoing member listening (such as NPS, complaints, and contact centre and digital feedback) alongside formal research, and identify themes, patterns and emerging signals across sources
Share research insights across the organization to build institutional awareness of member and market trends
Own and evolve the Executive Insights channel so it draws increasingly on Beem’s own member insight alongside external context
Help assess existing technology capabilities and define the business requirements for technology that could store, search and connect qualitative insight (for example experience management and voice-of-member platforms such as Qualtrics, and CRM), working with Analytics, Data and Technology, as the capability matures

Member & Market Intelligence

Lead retail and business member measurement programs and other qualitative and quantitative research initiatives.
Produce concise research briefs highlighting market trends, member behaviors, competitive positioning, and economic signals.
Translate qualitative evidence and findingsinto clear “implications for Beem” and recommended actions
Maintain ongoing awareness of industry, regulatory, and macroeconomic developments

Integrate Qualitative and Quantitative Insight

Partner with Strategy, Analytics, Product, Marketing, and Innovation teams to support business cases, segmentation validation, and growth initiatives
Partner closely with Analytics and Data to combine qualitative insight with quantitative evidence, connecting what members say and experience with what Beem knows about their segments, behaviours and outcomes
Work with Analytics to translate the combined picture on priority business questions into clear recommendations for senior stakeholders. The initial focus is a small number of priority questions, with the scope expected to grow as the CoE matures
Provide research input to Executive and Board planning forums as required
Contribute qualitative expertise to broader Analytics CoE priorities and strategic business questions

Improve Insight Intake and Research Discipline

Using the Analytics CoE’s intake process, start with the business decision or outcome to be informed, and check what Beem already knows, qualitative and quantitative, before commissioning new research
Challenge requests where existing evidence can answer the question, or where new insight would not change the decision

Build Internal Research Capability and Manage Partners

Manage relationships with external research partners and ensure quality, methodological rigor, and value for spend
Build toward internal capability to lead or oversee primary member research, choosing methods to fit the business question and using external partners where specialist methodology, independence, scale or capacity adds value
Make sure insight from external partners becomes part of Beem’s organizational insight base instead of staying within an individual project

What you’ll bring:

Bachelor’s degree in Business, Economics, Statistics, Social Sciences, or related field; Master’s degree preferred.
8+ years of progressive experience in market research, member/customer insight or an integrated insight function, including experience establishing or leading an insight capability.
Demonstrated experience designing and leading quantitative and qualitative research programs in complex organizations.
Strong grounding in primary research methods (such as interviews, focus groups and surveys), with the judgment to choose the right method for the question being asked
Experience synthesizing evidence from multiple sources into clear insights, and translating them into recommendations for senior business stakeholders, with strong written, verbal and visual storytelling
Enough quantitative and analytical fluency to work effectively alongside analytics and data science teams
Strong commercial and organizational judgment, with the confidence to challenge the question being asked rather than simply run a research request
Experience managing external research vendors and research budgets.
Experience with insight taxonomies, XM/VoC platforms (such as Qualtrics) and CRM environments (such as Microsoft Dynamics) preferred
Understanding of customer listening programs and the use of ongoing interaction data alongside formal research

Particularly Valuable

Experience within financial services or another complex customer environment
Experience bringing externally delivered primary research capability in-house
Experience linking qualitative research with segmentation and member behaviour data (such as transactions, product holdings and channel use)
Experience establishing or materially evolving an insight capability rather than solely operating within an established research function

Total Rewards:

Our total rewards approach reflects Beem's values - celebrating success, investing in your growth, and supporting you at work and in life.

Compensation: Annual salary range of $120,000 - $145,300 with pay based on your skills and experience, and performance bonuses tied to shared goals
Health & Wellness: Extended health coverage (including mental health support), dental care, and disability coverage
Time Away: Vacation and personal days to rest, recharge, and manage life outside of work
Retirement & Financial Well-being: Generous RRSP contributions, in-house financial advice, and flexible options to add your own contributions
Beem Member Perks: Free banking accounts, special mortgage and lending rates, and preferred financial perks

At Beem we are BOLD and Always Welcoming and our values are at the forefront of everything we do!

Build Together: You are a team player who thrives on collaboration, sparks ideas, and fosters inclusivity.
Own It: You are ready to take charge, drive change, and deliver outstanding results.
Lead with Agility: You are a dynamic, adaptable thinker who thrives on challenge and innovation.
Driven by Curiosity: You are eager to explore, learn, and shape the future.

Ready to join?

Visit us at www.beemcreditunion.ca to learn more about what it’s like to work for Beem Credit Union! We sincerely thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.

We at Beem Credit Union are committed to ensuring inclusive employment practices and an accessible business environment for our employees. We do not discriminate based on any protected attribute covered by the Human Rights Code and encourage all qualiﬁed candidates to apply. We are committed to a fair and equitable hiring process for all candidates. All applications are reviewed by a member of our team.

Beem Credit Union serves communities across many traditional Territories and Treaty areas in British Columbia. We are grateful to live and work on this land and are committed to reconciliation, decolonization, and building strong, connected relationships.

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More about this job

Responsibilities

The Member Insight Manager will lead the evolution of qualitative insight capabilities by connecting member behaviors with strategic business decisions. This role involves designing research roadmaps, managing member measurement programs, and integrating qualitative findings with quantitative data to inform executive priorities.

Requirements

Candidates must have a bachelor's degree in a relevant field and at least 8 years of progressive experience in market research or customer insight functions. Strong expertise in primary research methods, data synthesis, and the ability to translate complex evidence into actionable business recommendations are required.

Skills

Market research
Qualitative research
Quantitative research
Strategic planning
Data analysis
Member insights
Stakeholder management
Project management
Taxonomy design
Customer experience
Voice-of-member
Storytelling
Analytical fluency
Budget management
Vendor management

Benefits

Extended health coverage
Mental health support
Dental care
Disability coverage
Vacation days
Personal days
RRSP contributions
In-house financial advice
Free banking accounts
Special mortgage and lending rates
Performance bonuses

Visa sponsorship

Not detected in the job text

Keywords

Market research
Qualitative insight
Quantitative analytics
Member experience
Analytics CoE
NPS
Qualtrics
CRM
Microsoft Dynamics
Strategic planning
Segmentation
Product development
Voice-of-member
Data science
Financial services
Research roadmap
Taxonomy
Business intelligence
Stakeholder engagement
Market trends

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