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Added 38 mins ago
MF
Funding and Data Officer
McConnell Foundation
Toronto, ON
- Full-time
Candidates must be based in Toronto, Ontario · Hybrid – Must reside within Canada
Added 38 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 38 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 38 mins ago
GM
Digital Media Specialist
Gaulin Media
Balzac, AB
- Full-time
…creative, strategic, and data-driven storytelling. Reporting to the Manager, the Specialist leads the creation and management of engaging, digital-first content that showcases County…
Added 1 hour ago
NB
AML Analyst
National Bank of Canada
Montreal, QC
- Full-time
Act as a resource person for colleagues or as an expert in relations with various stakeholders in the business lines
Added 1 hour ago
Senior Regional Marketing Manager, North America (Hybrid)
Nitro
Toronto, ON
…suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users…
Added 1 hour ago
YR
Financial Analyst
York Region (The Regional Municipality of York)
Newmarket, ON
- Contract
Reporting to the Manager, Finance and Budget, is responsible for financial activities of the assigned portfolio including journal entries, collection and input of financial information,…
Added 3 hours ago
TC
Brand Manager
The Clorox Company
Brampton, ON · The Clorox Company of Canada-Head Office
- Full-time
The Clorox Company of Canada is seeking a strategic and results-oriented Brand Manager to support the growth of the GLAD brand in Canada. Reporting to the Studio Leader, this role…
Added 4 hours ago
KA
supply chain project manager
Kiokii and...
Markham, ON
- Full-time
Added 4 hours ago
TT
Gestionnaire de la réussite client - Customer Success Manager
trane technologies
Montreal, QC
- Full-time
…Trane® and Thermo King, sustainability is not just how we do business - it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to…
Added 5 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 5 hours ago
HM
Demand Planning Analyst
Highline Mushrooms
Leamington, ON
- $75,000 to $95,000 CAD / year
- Full-time
We are seeking a detail-oriented and analytical Demand Planning Analyst to support business planning and decision-making through demand analysis and promotional performance reporting.…
Added 5 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 5 hours ago
RP
Coordinator, Digital Communications
RECRUITMENT PARTNERS INC.
Calgary, AB
- Contract
Our client is seeking a Coordinator, Digital Communications to join their team on a contract basis. Reporting to the Manager, Creative Content, Digital & Social Media, this role supports…
Added 5 hours ago
T
Business Development Manager
Temu
Canada
- Full-time
Temu is seeking a highly motivated and experienced Business Development Manager to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping…
Added 5 hours ago
K
Manager, Government Solutions
KPMG
Edmonton, AB
- Full-time
As a Manager in our Government Solutions practice, you will use your strong business acumen and be a key member of a high performing team. You’ll be learning from some of the best in the…
Added 5 hours ago
K
Manager, Government Solutions
KPMG
Halifax, NS
- Full-time
As a Manager in our Government Solutions practice, you will use your strong business acumen and be a key member of a high performing team. You’ll be learning from some of the best in the…
Added 6 hours ago
UO
Production Manager
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
Co-operative and Experiential Education - Business Services
Added 6 hours ago
C
Analyst, Client Experience
CIBC
Toronto, ON
- Full-time
You have a degree/diploma in Commerce, Business Administration, Mathematics, or Computer Science. Completion of the Canadian Securities Course (CSC) and progress toward completing the…
Added 6 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 6 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 6 hours ago
Solution Delivery Manager
Rogers Communications
Toronto, ON · Brampton, ON · Calgary, AB
We are seeking a Solution Delivery Manager reporting to the Senior Manager, Residential Solution Delivery. In this role as Solution Delivery Manager, you will provide end-to-end leadership…
Added 6 hours ago
J
Senior Growth Marketing Manager
Jobgether
Canada
- Full-time
As Senior Growth Marketing Manager, you will take ownership of customer acquisition strategy and drive sustainable growth for a flagship SaaS product. You will lead the development and…
Added 6 hours ago
SM
Project Manager II VITAL Operations
St. Michael's Hospital
Toronto, ON
- Temporary
The Vital team is seeking a highly motivated Project Manager II to lead and develop all aspects of medium-scale projects in the Vital portfolio, lead project implementation, perform project…
Added 6 hours ago
AC
Bilingual Talent Acquisition Analyst
Aramark Canada
Mississauga, ON
- Full-time
…selection process, acting as a consultative talent advisor to the business and executing recruitment strategies in order to provide excellent customer service and achieve hiring…

Beem Credit Union

Member Insight Manager

Burnaby, BC, Canada
BC, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

Beem Credit Union: Banking for every journey

Beem is redefining what it means to be a credit union. With 80 years of cooperative history and a bold vision for the future, we’ve united to create a financial partner that offers both digital ease and people-first service.

Our mission is clear: financial wellness for all. We help British Columbians achieve their goals through personalized advice, innovative technology, and genuine human connection.

As one of BC’s largest credit unions, we serve over 200,000 members across 66 branches with $18 billion in assets under administration.

If you’re passionate about making a difference and want to join a team that values collaboration, innovation, and purpose, join us on the journey.

Learn more: www.beemcreditunion.ca

What this role is all about:

Sitting within the Analytics CoE, the Member Insight Manager will lead the evolution of Beem’s qualitative insight capability and help create a more complete understanding of our members; connecting what they do with why they do it, what they experience, and what they need. That understanding informs strategic planning, product development, segmentation and member experience decisions, and supports executive decision-making and enterprise priorities.

This is an opportunity to move beyond a traditional project-based research model and build a connected, proactive insight capability. The role will bring together research and ongoing member listening, make existing insight more accessible and reusable, and progressively connect qualitative insight with Beem’s quantitative analytics and member data. It will also continue to run Beem’s established member measurement programs and keep research aligned to enterprise planning cycles.

The role will build internal research capability, lay the foundations for an organizational insight base, and help make sure member understanding is consistently turned into better business decisions, priorities and outcomes.

This role is open to a hybrid working arrangement. While we will accept applications from elsewhere in Canada, we anticipate filling this role with a candidate located in British Columbia.

What you’ll do:

Lead Beem’s Qualitative Insight Capability and Strategy

Lead Beem’s qualitative insight capability within the Analytics CoE, shifting from individual research projects toward an accumulating, reusable body of insight
Design and maintain an enterprise research roadmap aligned to strategic pillars and emerging market dynamics
Prioritize research initiatives based on business impact, strategic relevance, and organizational needs
Ensure research outputs are decision-oriented, timely, and aligned to enterprise planning cycles

Build and Manage the Organizational Insight Base

Work toward a searchable, reusable insight base by bringing existing research, member listening and other qualitative sources together
Establish and maintain a consistent taxonomy for tagging and retrieving qualitative evidence
Draw on ongoing member listening (such as NPS, complaints, and contact centre and digital feedback) alongside formal research, and identify themes, patterns and emerging signals across sources
Share research insights across the organization to build institutional awareness of member and market trends
Own and evolve the Executive Insights channel so it draws increasingly on Beem’s own member insight alongside external context
Help assess existing technology capabilities and define the business requirements for technology that could store, search and connect qualitative insight (for example experience management and voice-of-member platforms such as Qualtrics, and CRM), working with Analytics, Data and Technology, as the capability matures

Member & Market Intelligence

Lead retail and business member measurement programs and other qualitative and quantitative research initiatives.
Produce concise research briefs highlighting market trends, member behaviors, competitive positioning, and economic signals.
Translate qualitative evidence and findingsinto clear “implications for Beem” and recommended actions
Maintain ongoing awareness of industry, regulatory, and macroeconomic developments

Integrate Qualitative and Quantitative Insight

Partner with Strategy, Analytics, Product, Marketing, and Innovation teams to support business cases, segmentation validation, and growth initiatives
Partner closely with Analytics and Data to combine qualitative insight with quantitative evidence, connecting what members say and experience with what Beem knows about their segments, behaviours and outcomes
Work with Analytics to translate the combined picture on priority business questions into clear recommendations for senior stakeholders. The initial focus is a small number of priority questions, with the scope expected to grow as the CoE matures
Provide research input to Executive and Board planning forums as required
Contribute qualitative expertise to broader Analytics CoE priorities and strategic business questions

Improve Insight Intake and Research Discipline

Using the Analytics CoE’s intake process, start with the business decision or outcome to be informed, and check what Beem already knows, qualitative and quantitative, before commissioning new research
Challenge requests where existing evidence can answer the question, or where new insight would not change the decision

Build Internal Research Capability and Manage Partners

Manage relationships with external research partners and ensure quality, methodological rigor, and value for spend
Build toward internal capability to lead or oversee primary member research, choosing methods to fit the business question and using external partners where specialist methodology, independence, scale or capacity adds value
Make sure insight from external partners becomes part of Beem’s organizational insight base instead of staying within an individual project

What you’ll bring:

Bachelor’s degree in Business, Economics, Statistics, Social Sciences, or related field; Master’s degree preferred.
8+ years of progressive experience in market research, member/customer insight or an integrated insight function, including experience establishing or leading an insight capability.
Demonstrated experience designing and leading quantitative and qualitative research programs in complex organizations.
Strong grounding in primary research methods (such as interviews, focus groups and surveys), with the judgment to choose the right method for the question being asked
Experience synthesizing evidence from multiple sources into clear insights, and translating them into recommendations for senior business stakeholders, with strong written, verbal and visual storytelling
Enough quantitative and analytical fluency to work effectively alongside analytics and data science teams
Strong commercial and organizational judgment, with the confidence to challenge the question being asked rather than simply run a research request
Experience managing external research vendors and research budgets.
Experience with insight taxonomies, XM/VoC platforms (such as Qualtrics) and CRM environments (such as Microsoft Dynamics) preferred
Understanding of customer listening programs and the use of ongoing interaction data alongside formal research

Particularly Valuable

Experience within financial services or another complex customer environment
Experience bringing externally delivered primary research capability in-house
Experience linking qualitative research with segmentation and member behaviour data (such as transactions, product holdings and channel use)
Experience establishing or materially evolving an insight capability rather than solely operating within an established research function

Total Rewards:

Our total rewards approach reflects Beem's values - celebrating success, investing in your growth, and supporting you at work and in life.

Compensation: Annual salary range of $120,000 - $145,300 with pay based on your skills and experience, and performance bonuses tied to shared goals
Health & Wellness: Extended health coverage (including mental health support), dental care, and disability coverage
Time Away: Vacation and personal days to rest, recharge, and manage life outside of work
Retirement & Financial Well-being: Generous RRSP contributions, in-house financial advice, and flexible options to add your own contributions
Beem Member Perks: Free banking accounts, special mortgage and lending rates, and preferred financial perks

At Beem we are BOLD and Always Welcoming and our values are at the forefront of everything we do!

Build Together: You are a team player who thrives on collaboration, sparks ideas, and fosters inclusivity.
Own It: You are ready to take charge, drive change, and deliver outstanding results.
Lead with Agility: You are a dynamic, adaptable thinker who thrives on challenge and innovation.
Driven by Curiosity: You are eager to explore, learn, and shape the future.

Ready to join?

Visit us at www.beemcreditunion.ca to learn more about what it’s like to work for Beem Credit Union! We sincerely thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.

We at Beem Credit Union are committed to ensuring inclusive employment practices and an accessible business environment for our employees. We do not discriminate based on any protected attribute covered by the Human Rights Code and encourage all qualiﬁed candidates to apply. We are committed to a fair and equitable hiring process for all candidates. All applications are reviewed by a member of our team.

Beem Credit Union serves communities across many traditional Territories and Treaty areas in British Columbia. We are grateful to live and work on this land and are committed to reconciliation, decolonization, and building strong, connected relationships.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The Member Insight Manager will lead the evolution of qualitative insight capabilities by connecting member behaviors with strategic business decisions. This role involves designing research roadmaps, managing member measurement programs, and integrating qualitative findings with quantitative data to inform executive priorities.

Requirements

Candidates must have a bachelor's degree in a relevant field and at least 8 years of progressive experience in market research or customer insight functions. Strong expertise in primary research methods, data synthesis, and the ability to translate complex evidence into actionable business recommendations are required.

Skills

Market research
Qualitative research
Quantitative research
Strategic planning
Data analysis
Member insights
Stakeholder management
Project management
Taxonomy design
Customer experience
Voice-of-member
Storytelling
Analytical fluency
Budget management
Vendor management

Benefits

Extended health coverage
Mental health support
Dental care
Disability coverage
Vacation days
Personal days
RRSP contributions
In-house financial advice
Free banking accounts
Special mortgage and lending rates
Performance bonuses

Visa sponsorship

Not detected in the job text

Keywords

Market research
Qualitative insight
Quantitative analytics
Member experience
Analytics CoE
NPS
Qualtrics
CRM
Microsoft Dynamics
Strategic planning
Segmentation
Product development
Voice-of-member
Data science
Financial services
Research roadmap
Taxonomy
Business intelligence
Stakeholder engagement
Market trends

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Work requirements

Jobs in Canada