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Added 6 mins ago
DS
Professor/Associate Professor in Business Analytics
Data Science Jobs UK
Southampton, ON
- Contract
We are seeking an accomplished academic with expertise in Business Analytics, Data Science, Analytics, Artificial Intelligence or a related discipline. You should demonstrate a strong…
Added 6 mins ago
TB
Manager, Fulfillment (TBS)
The Beer Store
Bolton, ON
- Full-time
We are currently searching for a Manager, Fulfillment (TBS), reporting to the Senior Manager, Supply Chain Planning. This vacancy is a full-time, permanent opportunity. The Manager,…
Added 6 mins ago
MI
Inventory Manager
Metro Inc.
Toronto, ON · Etobicoke, ON
- Full-time
Ensures all data management pertaining to forecasts, product and vendor attributes are maintained
Added 6 mins ago
AE
Senior Demand Forecast Analyst - NAM
Arc'teryx Equipment
North Vancouver, BC
- Full-time
As a Senior Demand Forecast Analyst – NAM, you will sit at the intersection of data science and commercial planning, building and improving the statistical forecasting models that underpin…
Added 6 mins ago
BC
Director, Head of Equity Derivatives Risk Engineering
BMO Capital Markets
Toronto, ON
- Full-time
Market data consistency - Drive consistent, reproducible market data across pricing, risk and scenario workflows.
Added 6 mins ago
UO
Research Associate, Faculty of Social Work
University of Calgary
Calgary, AB
- Full-time
…families through the research conducted, and to using research data to create effective prevention and intervention in systems transformation for family wellness. The Research Associate…
Added 6 mins ago
BP
Model Validator, Compliance
BNP Paribas
Montreal, QC
- Full-time
Prepare and present clear written reports to senior management to communicate risk assessments and concerns effectively.
Added 6 mins ago
W
Senior Manager, Pricing
Walmart
Mississauga, ON
- Full-time
The Senior Manager, Pricing collaborates closely with category managers and directors to support promotional and event pricing decisions, including the planning and execution of weekly…
Added 22 mins ago
R
Senior Manager – Disclosure Transformation & Controls
RBC
Toronto, ON
- Full-time
The Senior Manager of Document and Disclosures Strategy & Control Development leads the design, implementation, and governance of PBI's document management and disclosure control framework.…
Added 22 mins ago
R
Risk Analyst, Third Party Disaster Readiness
RBC
Toronto, ON
- Full-time
Identify and escalate material risks, unresponsiveness, delayed service level agreements (SLAs), and critical deficiencies to senior leadership for timely action.
Added 22 mins ago
A
Senior Demand Forecast Analyst - NAM
ARC'TERYX
North Vancouver, BC
- Full-time
As a Senior Demand Forecast Analyst – NAM, you will sit at the intersection of data science and commercial planning, building and improving the statistical forecasting models that underpin…
Added 22 mins ago
OT
Senior Software Developer
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
The Senior Software Developer is responsible for the design, development, and maintenance of applications that provide services and solutions to business partners, and contributes business…
Added 22 mins ago
T
HR Specialist, Total Rewards - HR M&A Advisor
TD
Toronto, ON
- Full-time
As a valued member of the Compensation team supporting Human Resources, the HR M&A Advisor will report to the Senior Manager, Mergers and Acquisitions, Compensation Advisory. This role will…
Added 22 mins ago
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Senior Manager, Enterprise Stress Testing Reporting
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Toronto, ON
- Full-time
2. Lead the Development of Senior Executive and Board Reporting
Added 22 mins ago
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Application Development Technology Lead Analyst
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 22 mins ago
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Senior Data Engineer
CIBC
Toronto, ON
- Full-time
As a Senior Data Engineer, you'll provide technical leadership for the design and delivery of data products on CIBC's modern data platforms. You'll work closely with business partners and…
Added 36 mins ago
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Senior Data & IT Project Manager
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Calgary, AB
- Full-time
Raise is currently hiring a Senior Data & IT Project Manager on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an…
Added 36 mins ago
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Managing Director
Raise
Calgary, AB
- $175,000 to $200,000 CAD / year
- Full-time
Raise has partnered with a growing, AI-first data and engineering consulting firm that helps mid-market and enterprise organizations leverage Generative AI, Agentic AI, data analytics, and…
Added 36 mins ago
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Manager, Risk & Insurance
Brookfield
Toronto, ON
- Full-time
…Brookfield portfolio companies / subsidiaries and Brookfield senior…
Added 36 mins ago
D
Senior Carbon Specialist
Deloitte
Toronto, ON
- Full-time
A university degree in engineering, environmental science, sustainability, economics, finance, data analytics or a related field; a relevant graduate degree is an asset.
Added 37 mins ago
BP
Senior Information Systems Analyst (Enterprise Applications)
Bruce Power
Bruce Power
- Full-time
…improvements, manage a wide range of stakeholders and leverage data and analytics to optimize…
Added 37 mins ago
M
Director, Product Analytics
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Director, Product Analytics will lead the Product Analytics function within Group Benefits, with primary accountability for using data and analytics to deepen understanding of our…
Added 37 mins ago
AG
Financial Analyst
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Toronto, ON
- Volunteer
…position is responsible for analyzing financial and operational data, identifying trends and risks, supporting month-end close activities, and providing actionable insights to business…
Added 37 mins ago
GL
Senior Cloud Engineer
goeasy Ltd.
Mississauga, ON
- Full-time
The Senior Cloud Engineer designs and builds goeasy’s AWS platforms with DevOps and automation at the core. The key focus of the role is to replace manual administration (ClickOps) with…
Added 37 mins ago
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Senior SAP Functional Analyst - Warehouse Management (EWM)
Olymel
Boucherville, QC
- Full-time
At Olymel, we believe in innovation, quality, and sustainable growth. We are looking for an Senior SAP Functional Analyst - Warehouse Management (EWM) to join our dynamic team. If you are…

Beem Credit Union

Member Insight Manager

Burnaby, BC, Canada
BC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

Beem Credit Union: Banking for every journey

Beem is redefining what it means to be a credit union. With 80 years of cooperative history and a bold vision for the future, we’ve united to create a financial partner that offers both digital ease and people-first service.

Our mission is clear: financial wellness for all. We help British Columbians achieve their goals through personalized advice, innovative technology, and genuine human connection.

As one of BC’s largest credit unions, we serve over 200,000 members across 66 branches with $18 billion in assets under administration.

If you’re passionate about making a difference and want to join a team that values collaboration, innovation, and purpose, join us on the journey.

Learn more: www.beemcreditunion.ca

What this role is all about:

Sitting within the Analytics CoE, the Member Insight Manager will lead the evolution of Beem’s qualitative insight capability and help create a more complete understanding of our members; connecting what they do with why they do it, what they experience, and what they need. That understanding informs strategic planning, product development, segmentation and member experience decisions, and supports executive decision-making and enterprise priorities.

This is an opportunity to move beyond a traditional project-based research model and build a connected, proactive insight capability. The role will bring together research and ongoing member listening, make existing insight more accessible and reusable, and progressively connect qualitative insight with Beem’s quantitative analytics and member data. It will also continue to run Beem’s established member measurement programs and keep research aligned to enterprise planning cycles.

The role will build internal research capability, lay the foundations for an organizational insight base, and help make sure member understanding is consistently turned into better business decisions, priorities and outcomes.

This role is open to a hybrid working arrangement. While we will accept applications from elsewhere in Canada, we anticipate filling this role with a candidate located in British Columbia.

What you’ll do:

Lead Beem’s Qualitative Insight Capability and Strategy

Lead Beem’s qualitative insight capability within the Analytics CoE, shifting from individual research projects toward an accumulating, reusable body of insight
Design and maintain an enterprise research roadmap aligned to strategic pillars and emerging market dynamics
Prioritize research initiatives based on business impact, strategic relevance, and organizational needs
Ensure research outputs are decision-oriented, timely, and aligned to enterprise planning cycles

Build and Manage the Organizational Insight Base

Work toward a searchable, reusable insight base by bringing existing research, member listening and other qualitative sources together
Establish and maintain a consistent taxonomy for tagging and retrieving qualitative evidence
Draw on ongoing member listening (such as NPS, complaints, and contact centre and digital feedback) alongside formal research, and identify themes, patterns and emerging signals across sources
Share research insights across the organization to build institutional awareness of member and market trends
Own and evolve the Executive Insights channel so it draws increasingly on Beem’s own member insight alongside external context
Help assess existing technology capabilities and define the business requirements for technology that could store, search and connect qualitative insight (for example experience management and voice-of-member platforms such as Qualtrics, and CRM), working with Analytics, Data and Technology, as the capability matures

Member & Market Intelligence

Lead retail and business member measurement programs and other qualitative and quantitative research initiatives.
Produce concise research briefs highlighting market trends, member behaviors, competitive positioning, and economic signals.
Translate qualitative evidence and findingsinto clear “implications for Beem” and recommended actions
Maintain ongoing awareness of industry, regulatory, and macroeconomic developments

Integrate Qualitative and Quantitative Insight

Partner with Strategy, Analytics, Product, Marketing, and Innovation teams to support business cases, segmentation validation, and growth initiatives
Partner closely with Analytics and Data to combine qualitative insight with quantitative evidence, connecting what members say and experience with what Beem knows about their segments, behaviours and outcomes
Work with Analytics to translate the combined picture on priority business questions into clear recommendations for senior stakeholders. The initial focus is a small number of priority questions, with the scope expected to grow as the CoE matures
Provide research input to Executive and Board planning forums as required
Contribute qualitative expertise to broader Analytics CoE priorities and strategic business questions

Improve Insight Intake and Research Discipline

Using the Analytics CoE’s intake process, start with the business decision or outcome to be informed, and check what Beem already knows, qualitative and quantitative, before commissioning new research
Challenge requests where existing evidence can answer the question, or where new insight would not change the decision

Build Internal Research Capability and Manage Partners

Manage relationships with external research partners and ensure quality, methodological rigor, and value for spend
Build toward internal capability to lead or oversee primary member research, choosing methods to fit the business question and using external partners where specialist methodology, independence, scale or capacity adds value
Make sure insight from external partners becomes part of Beem’s organizational insight base instead of staying within an individual project

What you’ll bring:

Bachelor’s degree in Business, Economics, Statistics, Social Sciences, or related field; Master’s degree preferred.
8+ years of progressive experience in market research, member/customer insight or an integrated insight function, including experience establishing or leading an insight capability.
Demonstrated experience designing and leading quantitative and qualitative research programs in complex organizations.
Strong grounding in primary research methods (such as interviews, focus groups and surveys), with the judgment to choose the right method for the question being asked
Experience synthesizing evidence from multiple sources into clear insights, and translating them into recommendations for senior business stakeholders, with strong written, verbal and visual storytelling
Enough quantitative and analytical fluency to work effectively alongside analytics and data science teams
Strong commercial and organizational judgment, with the confidence to challenge the question being asked rather than simply run a research request
Experience managing external research vendors and research budgets.
Experience with insight taxonomies, XM/VoC platforms (such as Qualtrics) and CRM environments (such as Microsoft Dynamics) preferred
Understanding of customer listening programs and the use of ongoing interaction data alongside formal research

Particularly Valuable

Experience within financial services or another complex customer environment
Experience bringing externally delivered primary research capability in-house
Experience linking qualitative research with segmentation and member behaviour data (such as transactions, product holdings and channel use)
Experience establishing or materially evolving an insight capability rather than solely operating within an established research function

Total Rewards:

Our total rewards approach reflects Beem's values - celebrating success, investing in your growth, and supporting you at work and in life.

Compensation: Annual salary range of $120,000 - $145,300 with pay based on your skills and experience, and performance bonuses tied to shared goals
Health & Wellness: Extended health coverage (including mental health support), dental care, and disability coverage
Time Away: Vacation and personal days to rest, recharge, and manage life outside of work
Retirement & Financial Well-being: Generous RRSP contributions, in-house financial advice, and flexible options to add your own contributions
Beem Member Perks: Free banking accounts, special mortgage and lending rates, and preferred financial perks

At Beem we are BOLD and Always Welcoming and our values are at the forefront of everything we do!

Build Together: You are a team player who thrives on collaboration, sparks ideas, and fosters inclusivity.
Own It: You are ready to take charge, drive change, and deliver outstanding results.
Lead with Agility: You are a dynamic, adaptable thinker who thrives on challenge and innovation.
Driven by Curiosity: You are eager to explore, learn, and shape the future.

Ready to join?

Visit us at www.beemcreditunion.ca to learn more about what it’s like to work for Beem Credit Union! We sincerely thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.

We at Beem Credit Union are committed to ensuring inclusive employment practices and an accessible business environment for our employees. We do not discriminate based on any protected attribute covered by the Human Rights Code and encourage all qualiﬁed candidates to apply. We are committed to a fair and equitable hiring process for all candidates. All applications are reviewed by a member of our team.

Beem Credit Union serves communities across many traditional Territories and Treaty areas in British Columbia. We are grateful to live and work on this land and are committed to reconciliation, decolonization, and building strong, connected relationships.

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More about this job

Responsibilities

The Member Insight Manager will lead the evolution of qualitative insight capabilities by connecting member behaviors with strategic business decisions. This role involves designing research roadmaps, managing member measurement programs, and integrating qualitative findings with quantitative data to inform executive priorities.

Requirements

Candidates must have a bachelor's degree in a relevant field and at least 8 years of progressive experience in market research or customer insight functions. Strong expertise in primary research methods, data synthesis, and the ability to translate complex evidence into actionable business recommendations are required.

Skills

Market research
Qualitative research
Quantitative research
Strategic planning
Data analysis
Member insights
Stakeholder management
Project management
Taxonomy design
Customer experience
Voice-of-member
Storytelling
Analytical fluency
Budget management
Vendor management

Benefits

Extended health coverage
Mental health support
Dental care
Disability coverage
Vacation days
Personal days
RRSP contributions
In-house financial advice
Free banking accounts
Special mortgage and lending rates
Performance bonuses

Visa sponsorship

Not detected in the job text

Keywords

Market research
Qualitative insight
Quantitative analytics
Member experience
Analytics CoE
NPS
Qualtrics
CRM
Microsoft Dynamics
Strategic planning
Segmentation
Product development
Voice-of-member
Data science
Financial services
Research roadmap
Taxonomy
Business intelligence
Stakeholder engagement
Market trends

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