User support technician
- 4 335, avenue Charlemagne, Montréal, QC, H1X 2H2, Canada
Hybrid
From $35 CAD / hour · Full-time
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Job details
- Pay
- From $35 CAD / hour
- Job type
- Full-time
- Workplace
- Hybrid
- Apply by
- Working hours
- 33 hours per week
- Posting language
- English
- Posted
Original job description
- Location 4 335, avenue CharlemagneMontréal, QCH1X 2H2
- Work location Hybrid
- Salary$35.00HOUR hourly / 33 hours per week
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Job Bank #3678457
Overview
Languages
Bilingual
Education
- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Experience
2 years to less than 3 years
Hybrid
Work must be completed both in person and remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide customer service
- Manage incidents
Additional information
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management