Community Manager – Exterminauts

The role

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

Help shape the future of Exterminauts, a new IP from day one.

Exterminauts is a co-op third-person PvE shooter using weaponized power tools and mad-science gadgets to exterminate alien pests. Take on MegaCorp contracts amid energy supremacy clashes, while aliens' thirst for Polymorphic Plasma disrupts plans. Punch In. Clean Up. Get Paid.

This is a rare opportunity to help build a new IP from the ground up and define how players experience it for years to come.

As a Senior Community Manager, you will play a key role in building and growing our player community before and after launch. Working closely with internal teams and external publishing partners, you will help define community strategies, advocate for players, foster meaningful engagement, and contribute to the long-term success of a live-service experience. Your work will directly influence player trust, community growth, and the evolution of the game.

In this role you will :

• Publisher Alignment: Partner closely with the external publishing team to align community roadmaps, marketing beats, PR strategies, and launch windows.
• Strategy & Roadmap: Develop and execute long-term community strategies and event calendars that meet both studio goals and publisher milestones.
• Player Advocacy & Reporting: Act as the voice of the community to internal stakeholders, distilling complex player sentiment and feedback into actionable data for both developers and the publisher.
• Authentic & Transparent Communication: Act as the voice of the development team and the game to the community, clearly translating patch notes, design decisions, roadmap adjustments, and studio values into engaging, transparent, and player-friendly messaging.
• Crisis Management & Moderation: Monitor player sentiment, manage live-service escalations, enforce community guidelines, and co-ordinate with the publisher for sensitive messaging and service outages.
• Data & Analytics: Track, analyze, and report on key performance indicators (KPIs) like engagement rate, active user growth, and sentiment to both studio leadership and publisher stakeholders
  
  

What we're looking for :

• Significant experience managing communities for live-service games, with a strong understanding of player sentiment, engagement, and ongoing content support.
• Proven ability to build and execute community strategies that align with business objectives, development priorities, and publisher goals.
• Exceptional written and verbal communication skills, with the ability to translate complex, nuanced topics into clear, transparent, and engaging player messaging.
• Experience collaborating with external publishers and cross-functional teams, including Marketing, PR, Production, and Design.
• Strong analytical and reporting skills, with experience leveraging community feedback, sentiment analysis, and KPIs to drive decision-making.
• A proactive, player-first mindset with a passion for fostering trust, representing player needs, and helping to shape the success of a new IP.