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Community Manager - Exterminauts | Gestionnaire de communauté Senior·e - Exterminauts
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Behaviour Interactive

Community Manager - Exterminauts | Gestionnaire de communauté Senior·e - Exterminauts

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English · French
Posted: Nov 4, 2026

Original job description

English section of this bilingual listing.

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

Help shape the future of Exterminauts, a new IP from day one.

Exterminauts is a co-op third-person PvE shooter using weaponized power tools and mad-science gadgets to exterminate alien pests. Take on MegaCorp contracts amid energy supremacy clashes, while aliens' thirst for Polymorphic Plasma disrupts plans. Punch In. Clean Up. Get Paid.

This is a rare opportunity to help build a new IP from the ground up and define how players experience it for years to come.

As a Senior Community Manager, you will play a key role in building and growing our player community before and after launch. Working closely with internal teams and external publishing partners, you will help define community strategies, advocate for players, foster meaningful engagement, and contribute to the long-term success of a live-service experience. Your work will directly influence player trust, community growth, and the evolution of the game.

\nIn this role you will:

Publisher Alignment: Partner closely with the external publishing team to align community roadmaps, marketing beats, PR strategies, and launch windows.
Strategy & Roadmap: Develop and execute long-term community strategies and event calendars that meet both studio goals and publisher milestones.
Player Advocacy & Reporting: Act as the voice of the community to internal stakeholders, distilling complex player sentiment and feedback into actionable data for both developers and the publisher.
Authentic & Transparent Communication: Act as the voice of the development team and the game to the community, clearly translating patch notes, design decisions, roadmap adjustments, and studio values into engaging, transparent, and player-friendly messaging.
Crisis Management & Moderation: Monitor player sentiment, manage live-service escalations, enforce community guidelines, and co-ordinate with the publisher for sensitive messaging and service outages.
Data & Analytics: Track, analyze, and report on key performance indicators (KPIs) like engagement rate, active user growth, and sentiment to both studio leadership and publisher stakeholders

What we are looking for:

Significant experience managing communities for live-service games, with a strong understanding of player sentiment, engagement, and ongoing content support.
Proven ability to build and execute community strategies that align with business objectives, development priorities, and publisher goals.
Exceptional written and verbal communication skills, with the ability to translate complex, nuanced topics into clear, transparent, and engaging player messaging.
Experience collaborating with external publishers and cross-functional teams, including Marketing, PR, Production, and Design.
Strong analytical and reporting skills, with experience leveraging community feedback, sentiment analysis, and KPIs to drive decision-making.
A proactive, player-first mindset with a passion for fostering trust, representing player needs, and helping to shape the success of a new IP.

Read the full bilingual original

Help shape the future of Exterminauts, a new IP from day one.

This is a rare opportunity to help build a new IP from the ground up and define how players experience it for years to come.

\nIn this role you will:

Publisher Alignment: Partner closely with the external publishing team to align community roadmaps, marketing beats, PR strategies, and launch windows.
Strategy & Roadmap: Develop and execute long-term community strategies and event calendars that meet both studio goals and publisher milestones.
Player Advocacy & Reporting: Act as the voice of the community to internal stakeholders, distilling complex player sentiment and feedback into actionable data for both developers and the publisher.
Authentic & Transparent Communication: Act as the voice of the development team and the game to the community, clearly translating patch notes, design decisions, roadmap adjustments, and studio values into engaging, transparent, and player-friendly messaging.
Crisis Management & Moderation: Monitor player sentiment, manage live-service escalations, enforce community guidelines, and co-ordinate with the publisher for sensitive messaging and service outages.
Data & Analytics: Track, analyze, and report on key performance indicators (KPIs) like engagement rate, active user growth, and sentiment to both studio leadership and publisher stakeholders

What we are looking for:

Significant experience managing communities for live-service games, with a strong understanding of player sentiment, engagement, and ongoing content support.
Proven ability to build and execute community strategies that align with business objectives, development priorities, and publisher goals.
Exceptional written and verbal communication skills, with the ability to translate complex, nuanced topics into clear, transparent, and engaging player messaging.
Experience collaborating with external publishers and cross-functional teams, including Marketing, PR, Production, and Design.
Strong analytical and reporting skills, with experience leveraging community feedback, sentiment analysis, and KPIs to drive decision-making.
A proactive, player-first mindset with a passion for fostering trust, representing player needs, and helping to shape the success of a new IP.

Dans ce rôle tu devras:

Alignement avec l'éditeur : Collaborer étroitement avec l'équipe d'édition externe afin d'assurer l'alignement des feuilles de route communautaires, des initiatives marketing, des stratégies de relations publiques et des fenêtres de lancement;
Stratégie et planification : Développer et exécuter des stratégies communautaires à long terme ainsi que des calendriers d'activations et d'événements répondant aux objectifs du studio et aux jalons établis avec l'éditeur;
Représentation des joueur·euse·s et reddition de comptes : Agir comme porte-parole de la communauté auprès des parties prenantes internes en transformant les commentaires et le sentiment des joueur·euse·s en données exploitables pour les équipes de développement et l'éditeur;
Communication authentique et transparente : Représenter l'équipe de développement et le jeu auprès de la communauté en traduisant clairement les notes de mise à jour, les décisions de design, les ajustements à la feuille de route et les valeurs du studio en messages engageants, transparents et adaptés aux joueur·euse·s;
Gestion de crise et modération : Surveiller le sentiment de la communauté, gérer les situations sensibles liées au live service, appliquer les lignes directrices communautaires et coordonner les communications avec l'éditeur lors d'interruptions de service ou d'enjeux délicats;
Données et analytique : Assurer le suivi, l'analyse et la présentation des principaux indicateurs de performance (KPIs), notamment le taux d'engagement, la croissance des utilisateur·trice·s actif·ve·s et le sentiment de la communauté, auprès de la direction du studio et des parties prenantes chez l'éditeur.

Ce que nous recherchons:

Expérience significative en gestion de communautés pour des jeux live service, avec une excellente compréhension de l'engagement des joueur·euse·s, du sentiment communautaire et du soutien continu au contenu;
Capacité démontrée à élaborer et mettre en œuvre des stratégies communautaires alignées sur les objectifs d'affaires, les priorités de développement et les objectifs de publication;
Excellentes habiletés de communication écrite et verbale, avec la capacité de vulgariser des sujets complexes et nuancés en messages clairs, transparents et engageants pour les joueur·euse·s;
Expérience de collaboration avec des partenaires d'édition externes ainsi qu'avec des équipes multidisciplinaires, notamment en marketing, relations publiques, production et design;
Solides compétences analytiques et de reddition de comptes, avec une expérience dans l'exploitation des retours de la communauté, de l'analyse du sentiment et des indicateurs de performance (KPIs) afin d'orienter la prise de décision;
Approche proactive centrée sur les joueur·euse·s, avec une passion pour bâtir la confiance, représenter les besoins de la communauté et contribuer au succès d'une nouvelle propriété intellectuelle.

Contribue à façonner l'avenir d'Exterminauts, une nouvelle propriété intellectuelle dès ses premiers jours.

Exterminauts est un jeu de tir coopératif PvE à la troisième personne où tu élimines des infestations extraterrestres à l'aide d'outils de travail transformés en armes et de gadgets issus de la science déjantée. Accepte des contrats pour MegaCorp au cœur d'une lutte pour la suprématie énergétique, alors que la soif des aliens pour le Plasma polymorphique vient bouleverser tous les plans. Pointez. Nettoyez. Encaissez le blé.

C'est une occasion rare de contribuer à la création d'une toute nouvelle IP dès ses fondations et d'influencer durablement la façon dont les joueur·euse·s la découvriront, l'adopteront et la feront évoluer au fil des années.

À titre de Senior Community Manager, tu joueras un rôle clé dans la création, l'animation et la croissance de notre communauté avant et après le lancement du jeu. En collaboration étroite avec les équipes internes et nos partenaires d'édition, tu contribueras à définir les stratégies communautaires, à porter la voix des joueur·euse·s, à encourager un engagement authentique et à soutenir le succès à long terme d'une expérience live service. Ton travail aura un impact direct sur la confiance de la communauté, sa croissance et l'évolution du jeu.

Prêt·e à plonger dans le monde du développement de jeux vidéo à la pointe de la technologie ? Basé à Montréal, Behaviour Interactif est un acteur majeur de l’industrie du jeu, créant des expériences inoubliables sur PC, console et mobile. On est un studio indépendant dynamique avec plus de 1200 employés passionnés, et on a des studios à Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) et au Royaume-Uni (Behaviour UK–North & South). On se concentre sur deux grands axes : les Services et les Jeux Originaux. Notre équipe Services collabore avec des géants du jeu et du divertissement comme Disney, Sony, Activision et Nintendo, en offrant un développement sur commande de premier choix et en innovant dans le divertissement immersif en lieu fixe (LBE). Pendant ce temps, notre unité Jeux Originaux repousse les limites de notre créativité avec nos IPs emblématiques, comme le fameux Dead by Daylight. Rejoins-nous et fais partie de l'avenir du divertissement interactif !

Chez Behaviour Interactif, on croit en l’équité des chances pour tout le monde et on célèbre la diversité des personnes, des perspectives et des idées. C’est donc important pour nous de travailler avec des talents qui proviennent de tous les horizons, et ce, indépendamment de leur âge, sexe, ethnicité, couleur, origine ethnique ou nationale, religion, orientation sexuelle, identité de genre, statut familial, handicap ou toute autre caractéristique protégée par les lois applicables.

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More about this job

Responsibilities

The Senior Community Manager will develop and execute long-term community strategies while acting as the primary voice between the development team and the player base. They will also manage crisis situations, monitor player sentiment, and report key performance indicators to internal and external stakeholders.

Requirements

Candidates must have significant experience managing communities for live-service games and a proven ability to align community strategies with business and publisher goals. Exceptional communication skills and experience in data-driven decision-making are essential for this role.

Skills

Community Management
Live-service Games
Player Advocacy
Strategic Planning
Crisis Management
Data Analytics
KPI Tracking
Public Relations
Marketing Strategy
Communication
Stakeholder Management
Content Support
Sentiment Analysis
Project Management

Visa sponsorship

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Keywords

Community Manager
Live-service
Video Game Development
Exterminauts
PvE Shooter
Publisher Alignment
Marketing
Public Relations
KPIs
Sentiment Analysis
Crisis Management
Player Advocacy
Roadmap Planning
Engagement Rate
Active User Growth
Cross-functional Collaboration
Original Games
Dead by Daylight
Montreal
Behaviour Interactive

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