Jobs in Canada

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Added 1 min ago
Receptionist
Dalhousie University
Halifax, NS
Full-time
…of whom remain in contact with the Faculty. Reporting to the Manager, Alumni & Student Engagement, and supporting the Admissions Facilitator, the Dean’s Office Receptionist will coordinate…
Added 17 mins ago
Service Technician, Residential Construction, Empire Envelope
Qualico Developments Canada Ltd.
AB
Full-time
Empire Envelope, an established business unit of Qualico, is committed to satisfying customers throughout Alberta as we have been doing already for over 50 years. With operations in…
Added 31 mins ago
Operator "A" (Water)
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
Internship
A criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal record check with…
Added 33 mins ago
Directeur(trice), Développement immobilier | Director, Real Estate Development
Pet Valu
Chico Head Office
Full-time
Collaborer avec les équipes des Opérations, des Finances, des Affaires juridiques, du Design, de la Construction et de la commercialisation afin d’assurer la faisabilité et l’exécution des…
Added 33 mins ago
Executive Protection Specialist
TD
Toronto, ON
Full-time
$81,600 - $115,200 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.
Added 33 mins ago
Bus Operations Support Lead I
TD
Toronto, ON · Calgary, AB
Full-time
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Added 33 mins ago
Bus Operations Support Lead I
TD
Toronto, ON
Full-time
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Added 33 mins ago
Business Insights Analyst II
TD
Toronto, ON · Markham, ON · Montreal, QC
Full-time
Leverage knowledge and understanding of business strategy and operations to develop meaningful analyses and materials that support the development and maturity of business objectives.
Added 33 mins ago
Wealth Operations Officer II
TD
Toronto, ON
Full-time
Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and…
Added 33 mins ago
Business Application Analyst III
TD
Toronto, ON
Full-time
Identify and escalate risks that could impact project timelines or the quality of the deliverables to project manager and business owner, provide options and recommendation
Added 48 mins ago
Revenue Operations Manager
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
The Revenue Operations team is central to the success of our go-to-market functions. As the Manager of Revenue Operations for the B2B business unit, you will build and lead a…
Added 48 mins ago
Retail Assistant Store Manager
Canna Cabana
High River, AB
Full-time
The Retail Assistant Store Manager at High River will report to the Store Manager and is responsible for providing assistance to the store management team in supervising and facilitating…
Added 1 hour ago
Retail District Manager - Canada West
adidas
Vancouver, BC
Full-time
The District Manager is a key leadership role within adidas Canada, responsible for driving retail performance, operational excellence, people development and profitable growth across a…
Added 1 hour ago
Bus Operations Support Lead I
TD
Calgary, AB
Full-time
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Added 1 hour ago
Manager, IT Operations
Etraveli Group
Toronto, ON
Full-time
Experience running IT as a subsidiary or business unit inside a larger group
Added 1 hour ago
Wealth Operations Officer II
TD
Toronto, ON
Full-time
Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and…
Added 1 hour ago
Bus Operations Support Lead I
TD
Toronto, ON
Full-time
Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
Added 1 hour ago
Manager
Desjardins
Saint-Jérôme, QC
Full-time
…build effective teams to manage a large subset of sales or operations activities or a support sub-function that offers specialized services to the sector. You are responsible for…
Added 1 hour ago
Production Manager
PepsiCo
Delta, BC
Full-time
As the Production Manager, you'll spearhead all operations within our manufacturing/production department, overseeing every aspect of our facility's output. Your primary focus will be on…
Added 1 hour ago
Operations Manager
MatchBox Consulting Group
BC · British Columbia, Canada
Full-time
MatchBox Consulting Group is seeking an Operations Manager – Bridges on behalf of our client for a newly created, highly strategic leadership position within their Bridge sector. Based in…
Added 1 hour ago
Associate Program Manager, Corporate Training and International Professional Programs
University of Calgary
Calgary, AB
Full-time
The Associate Program Manager, Corporate Training (CT) and International Professional Programs (IPP) reports to the Manager, Corporate Training, Continuing Education, and works closely with…
Added 1 hour ago
Technology and Facility Support Specialist- UCalgary Continuing Education
University of Calgary
Calgary, AB
Part-time
This job posting is hiring for the morning and/or afternoon shift. Reporting to the Manager, Facilities and Operations, Daily tasks and work assignments will be distributed and supervised…
Added 2 hours ago
Career Opportunity: Risk and Compliance Officer at Selcom Microfinance Bank
Vedastus Watosha
AB
Volunteer
Implement the Risk and Compliance unit plan based on business objectives and provide assurance on the effectiveness of internal controls.
Added 2 hours ago
Director of Business Operations (Real Estate) -- KUMDC5946907
Compunnel Inc.
Toronto, ON
Contract
Real Estate Business Operations Director (REAL ESTATE)
Added 2 hours ago
District Manager, Resident Food and Environmental Services
Maquise
Toronto, ON
Full-time
The District Manager, Resident Food and Environmental Services is responsible for supporting on-site management with leadership, mentoring and guidance for everyday Patient Food Operations…

Behaviour Interactive

Player Support Knowledge Manager

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

The role

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

When a player gets stuck, whether it's a strange bug in the Fog or a horde that just won't quit, their first stop is our help center. We're looking for a Player Support Knowledge Manager to make sure they find the right answer, fast.

You'll own the strategy, quality and evolution of player-facing knowledge content across Behaviour's portfolio, starting with Dead by Daylight and 7 Days to Die. You'll turn support data and player feedback into content that helps players and you'll work with the production teams so players get reliable answers through every launch, update and known issue.

In this role you will :

Audit our help center's structure, workflows and content, then build and roll out a plan that makes information easier to find, maintain and scale.
Own the player self-service journey, creating clear, helpful experiences that get players their answers quickly and improve ticket deflection.
Write, update and lead the quality of player-facing articles, making sure each one meets Behaviour's standards for clarity, technical accuracy and player care.
Dig into Zendesk analytics, search terms, player feedback and support trends to spot content gaps and prioritize improvements.
Stay ahead of launches, patches, known issues and gameplay changes by working with Live Operations, Production, Community and QA.
Turn player insights into practical improvements for both support and game experiences, including our support bot.
Define, track and champion knowledge base KPIs that measure content quality, self-service performance and player impact.

What we're looking for :

Minimum of 9 years of experience in customer or player support or in knowledge management, including 3+ years creating, maintaining and leading public-facing knowledge base content.
Admin-level experience with a CRM or player support platform such as Zendesk (preferred), Intercom or HelpShift, including building and interpreting its reports.
Exceptional written and verbal communication skills in English, with a talent for making complex information simple and engaging.
A strong understanding of self-service channels and ticket deflection, backed by a data-informed mindset (Power BI, Tableau or Excel).
A self-starter who can set a vision, build a plan and deliver it with a high level of autonomy.
Strong organizational and project management skills (JIRA, Monday, Confluence or SharePoint are assets);
A gaming industry experience is a plus.

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More about this job

Responsibilities

Own the strategy, quality, and ongoing improvement of player-facing knowledge content, including auditing and scaling the help center and creating clear, accurate articles. Use support data and player feedback to improve self-service and ticket deflection, track knowledge base KPIs, and coordinate with Live Operations, Production, Community, and QA on launches, updates, and known issues.

Requirements

Requires at least 9 years of customer or player support or knowledge management experience, including 3 or more years leading public-facing knowledge base content. Candidates need administrator-level experience with a support platform such as Zendesk, strong English communication and data-analysis skills, and the ability to independently plan and deliver projects; gaming industry experience is a plus.

Skills

Knowledge Management
Customer Support
Player Support
Knowledge Base Content
Zendesk Administration
CRM Reporting
Self-Service Strategy
Ticket Deflection
Technical Writing
Data Analysis
KPI Management
Project Management
Cross-Functional Collaboration
Content Quality Assurance
Power BI
Tableau

Visa sponsorship

Not detected in the job text

Keywords

Player Support
Customer Support
Knowledge Management
Knowledge Base
Zendesk
Intercom
HelpShift
CRM
Self-Service
Ticket Deflection
Zendesk Analytics
Power BI
Tableau
Excel
JIRA
Monday
Confluence
SharePoint
Live Operations
Production
Community
Quality Assurance
Support Bot
KPI Tracking
Content Strategy
Content Quality
Player Feedback
Video Games
Dead by Daylight
7 Days to Die

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