Jobs in Canada

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Added 21 mins ago
Junior Community Manager
Monks
Toronto, ON
Full-time
Platform Expertise & Calendar Management: Understand platform nuances and manage dynamic social calendars in partnership with the Strategy + Community Manager.
Added 22 mins ago
Bid Lead, Engineering and Field Services
AtkinsRéalis
Mississauga, ON
Full-time
Reporting to the Bid Manager- Engineering and Field Services, the Bid Lead is responsible for preparing proposals on behalf of the Nuclear Canada Business Unit. In this capacity, the Bid…
Added 1 hour ago
marketing project manager
Prime Health Ltd.
Maple Ridge, BC
Full-time
Prepare written material such as reports, briefs, website content
Added 1 hour ago
Bid Lead, Engineering and Field Services
AtkinsRéalis
Mississauga, ON
Full-time
Reporting to the Bid Manager- Engineering and Field Services, the Bid Lead is responsible for preparing proposals on behalf of the Nuclear Canada Business Unit. In this capacity, the Bid…
Added 1 hour ago
Bid Lead, Engineering and Field Services
AtkinsRéalis
Mississauga, ON
Full-time
Reporting to the Bid Manager- Engineering and Field Services, the Bid Lead is responsible for preparing proposals on behalf of the Nuclear Canada Business Unit. In this capacity, the Bid…
Added 1 hour ago
Senior Manager, Bid & Proposal
CS GROUP - Canada
Montreal, QC
Full-time
Working closely with the Deputy Director and the CEO, the Bid & Proposal Manager will establish the proposal strategy, orchestrate contributors, and maintain full control of scope,…
Added 1 hour ago
Vice President, Communications
World Wildlife Fund Canada
Toronto, ON · Ottawa, ON · Montreal, QC
Analyze content and media performance data to inform message strategy, editorial priorities, and resource allocation.
Added 1 hour ago
Training Specialist, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
Temporary
Reporting to the Manager, Communications and Training, the Training Specialist is responsible for assessing training needs, identifying skill gaps and developing curriculum that align with…
Added 1 hour ago
Absence, Time Tracking & Payroll Lead, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
Temporary
…software solution as part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll…
Added 1 hour ago
Project Manager I, Project Management Office, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
Temporary
…software solution as part of the BC Health Human Resources Strategy to transform HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll…
Added 2 hours ago
Staff Product Manager
Klue
Remote, Canada
$185,000 to $235,000 CAD / year
Full-time · Remote
You're the PM who wants the whole thing: the strategy, the roadmap, the pricing conversation, the launch, and the number at the end of it. You're comfortable making the call before you have…
Added 2 hours ago
Pursuits & Directories Manager
Aplin
Quebec, QC
Full-time
Impact Recruitment has partnered with a leading global law firm to hire a Pursuits & Directories Manager to join their Business Development & Marketing team. This is a senior opportunity…
Added 3 hours ago
ESG-Intern
Husky Technologies
Bolton, ON
Part-time
…talent to develop with us as we pursue our ambitious growth…
Added 3 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
The Project Manager, Sales Enablement and Executive Customer Communications will own and lead the development of executive-facing sales enablement content and systems that support…
Added 3 hours ago
Senior Marketing Manager, Marketing & Communications
Hatch
Mississauga, ON
We are seeking a Senior Marketing Manager to provide strategic marketing leadership for one of our global business areas. Working closely with business leaders and regional marketing teams,…
Added 3 hours ago
Growth Marketing Manager
Alternative Payments
Remote, Canada
Full-time · Remote
You will report to our Manager, Demand Generation, and own day-to-day paid media and the full webinar program. Our in-house content team creates campaign and webinar assets. You will set…
Added 3 hours ago
Talent Partnerships Senior Account Coordinator
Later
Vancouver, BC
You’ll partner closely with Strategy and Client Services to ensure talent is not an afterthought, but a core lever in every program we execute. At the same time, you’ll cultivate deep…
Added 3 hours ago
Bid Manager
Pomerleau
Montreal, QC
Full-time
The bid manager acts as the project lead during the Request for Proposal (RFP) period for Complex, large-scale civil and infrastructure projects delivered through alternative project…
Added 4 hours ago
Sharepoint Migration/ Delivery Technical Lead : Toronto , ON (Hybrid)
AceStack
Toronto, ON
Full-time
Own the technical migration strategy, architecture, delivery plan, and migration-wave schedule for on-premises, cloud, tenant-to-tenant, and legacy-content migrations.
Added 4 hours ago
Director of Marketing
BoldHouse Executive Search
Victoria, BC
Full-time
A small team. Two reports, a brand and marketing manager and an in-house social and content creator, plus the digital agency.
Added 4 hours ago
Demand Generation Marketing Manager
Guusto
Canada
Full-time
This is a senior individual contributor role. Our Director of Growth Marketing will lead strategy and our rapidly-growing partner channel. You’ll keep the core engine running and improving,…
Added 4 hours ago
Amazon Advertising Manager
Rockstar
Canada
Full-time
…Target Plus, and other channels. The client handles catalog, content, retail operations, and advertising for brands in CPG, cosmetics, skincare, apparel, footwear, and handbags. They are…
Added 4 hours ago
Partnerships Manager - Professionals
Bushbalm Skincare
Ottawa, ON
Full-time
The Partnerships Manager is responsible for leading all partnership initiatives across Bushbalm PRO. This role owns the strategy, execution, and performance of paid creator partnerships,…
Added 4 hours ago
Gestionnaire des médias sociaux | Social Media Manager
Bloom
Montreal, QC
Full-time
Added 5 hours ago
Senior Manager, Lifecycle Management Strategy
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
The Senior Manager, Lifecycle Management Strategy, is the owner of lifecycle strategy for the credit card portfolio. The role defines and executes integrated product, marketing and digital…

Behaviour Interactive

Player Support Knowledge Manager

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

The role

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

When a player gets stuck, whether it's a strange bug in the Fog or a horde that just won't quit, their first stop is our help center. We're looking for a Player Support Knowledge Manager to make sure they find the right answer, fast.

You'll own the strategy, quality and evolution of player-facing knowledge content across Behaviour's portfolio, starting with Dead by Daylight and 7 Days to Die. You'll turn support data and player feedback into content that helps players and you'll work with the production teams so players get reliable answers through every launch, update and known issue.

In this role you will :

Audit our help center's structure, workflows and content, then build and roll out a plan that makes information easier to find, maintain and scale.
Own the player self-service journey, creating clear, helpful experiences that get players their answers quickly and improve ticket deflection.
Write, update and lead the quality of player-facing articles, making sure each one meets Behaviour's standards for clarity, technical accuracy and player care.
Dig into Zendesk analytics, search terms, player feedback and support trends to spot content gaps and prioritize improvements.
Stay ahead of launches, patches, known issues and gameplay changes by working with Live Operations, Production, Community and QA.
Turn player insights into practical improvements for both support and game experiences, including our support bot.
Define, track and champion knowledge base KPIs that measure content quality, self-service performance and player impact.

What we're looking for :

Minimum of 9 years of experience in customer or player support or in knowledge management, including 3+ years creating, maintaining and leading public-facing knowledge base content.
Admin-level experience with a CRM or player support platform such as Zendesk (preferred), Intercom or HelpShift, including building and interpreting its reports.
Exceptional written and verbal communication skills in English, with a talent for making complex information simple and engaging.
A strong understanding of self-service channels and ticket deflection, backed by a data-informed mindset (Power BI, Tableau or Excel).
A self-starter who can set a vision, build a plan and deliver it with a high level of autonomy.
Strong organizational and project management skills (JIRA, Monday, Confluence or SharePoint are assets);
A gaming industry experience is a plus.

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More about this job

Responsibilities

Own the strategy, quality, and ongoing improvement of player-facing knowledge content, including auditing and scaling the help center and creating clear, accurate articles. Use support data and player feedback to improve self-service and ticket deflection, track knowledge base KPIs, and coordinate with Live Operations, Production, Community, and QA on launches, updates, and known issues.

Requirements

Requires at least 9 years of customer or player support or knowledge management experience, including 3 or more years leading public-facing knowledge base content. Candidates need administrator-level experience with a support platform such as Zendesk, strong English communication and data-analysis skills, and the ability to independently plan and deliver projects; gaming industry experience is a plus.

Skills

Knowledge Management
Customer Support
Player Support
Knowledge Base Content
Zendesk Administration
CRM Reporting
Self-Service Strategy
Ticket Deflection
Technical Writing
Data Analysis
KPI Management
Project Management
Cross-Functional Collaboration
Content Quality Assurance
Power BI
Tableau

Visa sponsorship

Not detected in the job text

Keywords

Player Support
Customer Support
Knowledge Management
Knowledge Base
Zendesk
Intercom
HelpShift
CRM
Self-Service
Ticket Deflection
Zendesk Analytics
Power BI
Tableau
Excel
JIRA
Monday
Confluence
SharePoint
Live Operations
Production
Community
Quality Assurance
Support Bot
KPI Tracking
Content Strategy
Content Quality
Player Feedback
Video Games
Dead by Daylight
7 Days to Die

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