Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
Manager of Engineering
City of Wetaskiwin
Wetaskiwin, AB
Full-time
…for our Engineering department. As the City's Engineer, the Manager of Engineering is responsible for planning, organizing, directing, controlling, and evaluating the City's engineering…
Added 2 mins ago
Engineer Team Leader
Workforce Unlimited - Boston
Leader, SK
Full-time
Reporting to the Maintenance Manager, you will use your engineering knowledge and skills as a team in the upkeep and improvement of this factory, its amenities, and its production equipment.
Added 2 mins ago
Toronto - Development - Senior Manager- Real Estate
Subway
Toronto, ON
Full-time
The Senior Manager, Real Estate is responsible for leading Subway Canada's national real estate execution strategy to accelerate high-quality restaurant growth, strengthen the development…
Added 2 mins ago
Administrative Clerk
Bayshore HealthCare
Toronto, ON · North York, ON
Full-time
Reporting to the TCU Manager, the Administrative Clerk will be responsible for the efficient flow of communication between health professionals, departments, patients and families while…
Added 2 mins ago
Project Manager - Equipment
trane technologies
London, ON
Full-time
Trane in London, ON is hiring for an Equipment Project Manager to join our team. In this role, you will be responsible for coordinating and supporting multiple smaller-scale equipment…
Added 17 mins ago
Bilingual Fraud Advisor Advice Centre- EN
RBC
Gatineau, QC
Full-time
…Internet connectivity, etc.) Details to be discussed with Hiring…
Added 17 mins ago
Pharmacy Manager
Food Basics
Toronto, ON · Scarborough, ON
Full-time
Join Our Team at Metro as a Pharmacy Manager!
Added 17 mins ago
Assistant Restaurant Manager - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
$57,750 CAD / year
Full-time
Join our Restaurant Team as an Assistant Restaurant Manager, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four…
Added 17 mins ago
Intern, Operations (Winter 2027)
Bombardier
Montreal, QC
Volunteer
Added 17 mins ago
Sommelier - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
Full-time
Support the service team and floor manager while on shift.
Added 17 mins ago
Sorter AM 073
Purolator Inc.
Grande Prairie, AB
Full-time
Added 17 mins ago
Pharmacy Assistant
Prairie Mountain Health
Brandon, MB
Full-time
The Pharmacy Assistant shall be accountable to the location manager and is responsible for performing the technical functions necessary for the general day-to-day operation of the…
Added 17 mins ago
Courier Utility 073
Purolator Inc.
Grande Prairie, AB
Full-time
When inspections fail, the Courier advises the unit manager
Added 17 mins ago
Operations Assistant Manager- 7024 Barrie
The Home Depot Canada
Barrie, ON
Full-time
Assistant Store Managers (ASMs) report to the Store Manager and are responsible for managing store associates, sales, customer service, safety standards, product availability, store…
Added 17 mins ago
Talent Acquisition Supervisor- EN
IAMGOLD Corporation
Gogama, ON
Full-time
We are seeking an experienced Talent Acquisition Supervisor to join the Côté Gold team, reporting to the HR Manager. This role provides strategic leadership for the full talent acquisition…
Added 17 mins ago
5768 - Assistant Store Manager FT
Lids
Brantford, ON
$19 to $20 USD / hour
Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 17 mins ago
Project Manager - Information and Communications Technology/ Chef de Projet - Technologies de l'information et de la Communication
Canadian Standards Association
Ottawa, ON
$88,260 to $100,000 CAD / year
Full-time
CSA Group has an immediate opportunity for a Project Manager, Information and Communications Technology (ICT) reporting to the Program Manager, Data and Agri-Food.
Added 17 mins ago
Project Manager - Information and Communications Technology/ Chef de Projet - Technologies de l'information et de la Communication
Canadian Standards Association
Toronto, ON
$88,260 to $100,000 CAD / year
Full-time
CSA Group has an immediate opportunity for a Project Manager, Information and Communications Technology (ICT) reporting to the Program Manager, Data and Agri-Food.
Added 17 mins ago
Retail Management Placement - Bolton Region
targetjobs UK
Bolton, ON
Full-time
…Administration, Property and Trading. You'll also work alongside an Area Manager, getting a real insight into their role. As a result, you'll be perfectly placed to hit the ground running…
Added 17 mins ago
Project Manager - Information and Communications Technology/ Chef de Projet - Technologies de l'information et de la Communication
Canadian Standards Association
Montreal, QC
$88,260 to $100,000 CAD / year
Full-time
CSA Group has an immediate opportunity for a Project Manager, Information and Communications Technology (ICT) reporting to the Program Manager, Data and Agri-Food.
Added 17 mins ago
Project Manager - Information and Communications Technology/ Chef de Projet - Technologies de l'information et de la Communication
Canadian Standards Association
Calgary, AB
$88,260 to $100,000 CAD / year
Full-time
CSA Group has an immediate opportunity for a Project Manager, Information and Communications Technology (ICT) reporting to the Program Manager, Data and Agri-Food.
Added 17 mins ago
Janitorial Site Supervisor (Downtown Office & Retail)
Kandor
Vancouver, BC
You are one of three site leaders. You report to the Site Manager and work closely with the Assistant Site Manager as your daily partner.
Added 32 mins ago
Project Manager
COI
Vancouver, BC
Full-time
The Project Manager is responsible for planning, executing, monitoring, controlling, and closing of specific projects while ensuring projects are on time, on budget, within scope and meets…
Added 33 mins ago
CMM Operator & Programmer
Can Art Aluminum Extrusion
Lakeshore, ON
Full-time
Reporting to the Quality Manager the CMM Operator & Programmer is responsible for dimensional inspection, CMM programming and operation, material quality verification, and supporting the…
Added 33 mins ago
Assistant Store Manager - The Well
Bailey Nelson
ON · Toronto, Ontario
Full-time
Bailey Nelson is currently in search of an incredible Assistant Store Manager to join our fast-growing Australian brand with big expansion across Canada and unlimited growth potential for…

Behaviour Interactive

Player Support Knowledge Manager

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

The role

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

When a player gets stuck, whether it's a strange bug in the Fog or a horde that just won't quit, their first stop is our help center. We're looking for a Player Support Knowledge Manager to make sure they find the right answer, fast.

You'll own the strategy, quality and evolution of player-facing knowledge content across Behaviour's portfolio, starting with Dead by Daylight and 7 Days to Die. You'll turn support data and player feedback into content that helps players and you'll work with the production teams so players get reliable answers through every launch, update and known issue.

In this role you will :

Audit our help center's structure, workflows and content, then build and roll out a plan that makes information easier to find, maintain and scale.
Own the player self-service journey, creating clear, helpful experiences that get players their answers quickly and improve ticket deflection.
Write, update and lead the quality of player-facing articles, making sure each one meets Behaviour's standards for clarity, technical accuracy and player care.
Dig into Zendesk analytics, search terms, player feedback and support trends to spot content gaps and prioritize improvements.
Stay ahead of launches, patches, known issues and gameplay changes by working with Live Operations, Production, Community and QA.
Turn player insights into practical improvements for both support and game experiences, including our support bot.
Define, track and champion knowledge base KPIs that measure content quality, self-service performance and player impact.

What we're looking for :

Minimum of 9 years of experience in customer or player support or in knowledge management, including 3+ years creating, maintaining and leading public-facing knowledge base content.
Admin-level experience with a CRM or player support platform such as Zendesk (preferred), Intercom or HelpShift, including building and interpreting its reports.
Exceptional written and verbal communication skills in English, with a talent for making complex information simple and engaging.
A strong understanding of self-service channels and ticket deflection, backed by a data-informed mindset (Power BI, Tableau or Excel).
A self-starter who can set a vision, build a plan and deliver it with a high level of autonomy.
Strong organizational and project management skills (JIRA, Monday, Confluence or SharePoint are assets);
A gaming industry experience is a plus.

Apply About employer

More about this job

Responsibilities

Own the strategy, quality, and ongoing improvement of player-facing knowledge content, including auditing and scaling the help center and creating clear, accurate articles. Use support data and player feedback to improve self-service and ticket deflection, track knowledge base KPIs, and coordinate with Live Operations, Production, Community, and QA on launches, updates, and known issues.

Requirements

Requires at least 9 years of customer or player support or knowledge management experience, including 3 or more years leading public-facing knowledge base content. Candidates need administrator-level experience with a support platform such as Zendesk, strong English communication and data-analysis skills, and the ability to independently plan and deliver projects; gaming industry experience is a plus.

Skills

Knowledge Management
Customer Support
Player Support
Knowledge Base Content
Zendesk Administration
CRM Reporting
Self-Service Strategy
Ticket Deflection
Technical Writing
Data Analysis
KPI Management
Project Management
Cross-Functional Collaboration
Content Quality Assurance
Power BI
Tableau

Visa sponsorship

Not detected in the job text

Keywords

Player Support
Customer Support
Knowledge Management
Knowledge Base
Zendesk
Intercom
HelpShift
CRM
Self-Service
Ticket Deflection
Zendesk Analytics
Power BI
Tableau
Excel
JIRA
Monday
Confluence
SharePoint
Live Operations
Production
Community
Quality Assurance
Support Bot
KPI Tracking
Content Strategy
Content Quality
Player Feedback
Video Games
Dead by Daylight
7 Days to Die

Report this job