Jobs in Canada

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Added 23 mins ago
Manager, Enterprise Applications Solutions
Alberta-Pacific Forest Industries Inc.
Boyle, AB
Full-time
…in the forestry sector setting is desirable, specifically in technology and information systems strategy to support business…
Added 23 mins ago
Systems Administrator (Backup / Infrastructure)
CGI
Toronto, ON
Full-time
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human…
Added 23 mins ago
Manager, Data Architecture
Black Diamond Group
Calgary, AB
Full-time
…ample opportunity to pursue their interests and passions and support them as their careers…
Added 39 mins ago
Customer Service Advisor - Delta, BC
Specsavers
Burnaby, BC
Accurately enter and maintain appropriate data information to support customers and stakeholders.
Added 39 mins ago
Consultant En Audit Informatique| It Audit Consultant
Aston Carter
Montreal, QC
$35 to $75 CAD / hour
Contract
Our client, a leading consulting firm, is seeking professionals with experience in IT Audit, ITGC, SOX, and Technology Risk to support engagements within the financial services industry. We…
Added 53 mins ago
Field Technician Trainee, Concrete Imaging (NDT)
XRSounder
Mississauga, ON
Full-time
Operate GPR equipment with Xradar™ technology to perform concrete scanning surveys.
Added 1 hour ago
Technical Associate I
Keurig Dr Pepper
Mississauga, ON
$41,900 to $54,912 CAD / year
Full-time
Responsible for equipment preventative maintenance (technical cleaning, 4h filter change). He/she also accomplishes tasks to support the technical service.
Added 1 hour ago
Senior Operations Associate
Keurig Dr Pepper
Waterloo, ON
$49,900 to $68,640 CAD / year
Full-time
Responsible for all duties necessary to support warehouse, delivery and technical teams. The Senior Operations Associate is a key role to ensure our success of our operations within…
Added 1 hour ago
Channel Manager, IT
Eaton Corporation
Toronto, ON
Full-time
Eaton’s Electrical sector is currently seeking a Channel Manager, IT to join our CPDI (Critical Power Distribution Infrastructure) team. This position is based at our Toronto, ON facility…
Added 1 hour ago
HR Director Electrical Sector Canada
Eaton Corporation
Burlington, ON
Full-time
…Division combines manufacturing, sales, engineering, customer support, and service capabilities to deliver comprehensive power management solutions to customers nationwide. The business…
Added 1 hour ago
General Duty Nurse, Mental Health
Sanya’k̓ula
Coquitlam, BC
Full-time
…variety of health care interventions. Provides education and support to clients/groups using a health promotion approach. Works collaboratively with other health care professionals, client,…
Added 1 hour ago
General Duty Nurse, Mental Health
Sanya’k̓ula
Coquitlam, BC
Full-time
…variety of health care interventions. Provides education and support to clients/groups using a health promotion approach. Works collaboratively with other health care professionals, client,…
Added 1 hour ago
Project Manager
AtkinsRéalis
Toronto, ON
Full-time
We are seeking a Project Manager, M&M, to join our Global Minerals & Metals (M&M) team and to support our growth to align with the demand to supply responsibly sourced critical minerals.…
Added 1 hour ago
Assistant Project Manager / Estimator
SearchLabs
Woodbridge, ON
Full-time
Assistant Project Manager – Electrical Construction
Added 1 hour ago
Manager of Scientific Communications
Calian in Space & Technology
Ottawa, ON
Full-time
The Manager of Scientific Communications will Develop the medical content of the Standard Response Document needed by Medical Information Associates to respond to external medical…
Added 1 hour ago
Nuclear Medicine Technologist - Diagnostic Imaging
Nova Scotia Health Authority
Halifax, NS
Internship
Under the remote supervision of the Manager, and working with the team, the Nuclear Medicine Technologist prepares, dispenses, and administers radiopharmaceuticals to perform more than 70…
Added 1 hour ago
Sr. Software Project Manager (Scaled Agile /Device Development)
SCIEX
Toronto, ON
Full-time
…ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the…
Added 1 hour ago
Sr. Software Project Manager (Scaled Agile /Device Development)
SCIEX
Vaughan, ON
Full-time
…ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the…
Added 1 hour ago
Sr. Software Project Manager (Scaled Agile /Device Development)
SCIEX
Guelph, ON
Full-time
…ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the…
Added 1 hour ago
Director of Housekeeping
AccorHotel
Jasper, AB
Full-time
…be working in newly renovated spaces, with updated layouts, technology, and guest…
Added 1 hour ago
Senior Manager, Maintenance
Coca-Cola Canada Bottling Limited
Brampton, ON
Full-time
…utilities management, maintenance planning, capital execution support, and continuous improvement initiatives.The Senior Maintenance Manager drives a proactive maintenance culture focused…
Added 1 hour ago
Dietary Aide
Prairie Mountain Health
Minnedosa, MB
Full-time
Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
Added 1 hour ago
Data Analyst, Go-To-Market Sales Insights
CapitalG
Toronto, ON
Full-time
Build the tools and analytics sales leaders use to grow their accounts - pacing views, account-health signals, territory and segment views that change what a rep or manager does next
Added 1 hour ago
Senior Manager, Scientific Research and Experimental Development
Ryan
Vancouver, BC
Full-time
The Scientific Research and Experimental Development (“SR&ED”) Senior Manager (“Senior Manager”) is responsible for assisting clients in identifying and claiming SR&ED tax credits and then…
Added 1 hour ago
Receiving Associate Part Time - LONDON S
The Home Depot Canada
London, ON
Part-time
…(Rough Goods Receipt)/DGR (Detail Goods Receipt) and enter information about incoming merchandise into the stores’ system using the tools provided (e.g., First Phone). All Receiving…

Behaviour Interactive

Player Support Knowledge Manager

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

The role

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

When a player gets stuck, whether it's a strange bug in the Fog or a horde that just won't quit, their first stop is our help center. We're looking for a Player Support Knowledge Manager to make sure they find the right answer, fast.

You'll own the strategy, quality and evolution of player-facing knowledge content across Behaviour's portfolio, starting with Dead by Daylight and 7 Days to Die. You'll turn support data and player feedback into content that helps players and you'll work with the production teams so players get reliable answers through every launch, update and known issue.

In this role you will :

Audit our help center's structure, workflows and content, then build and roll out a plan that makes information easier to find, maintain and scale.
Own the player self-service journey, creating clear, helpful experiences that get players their answers quickly and improve ticket deflection.
Write, update and lead the quality of player-facing articles, making sure each one meets Behaviour's standards for clarity, technical accuracy and player care.
Dig into Zendesk analytics, search terms, player feedback and support trends to spot content gaps and prioritize improvements.
Stay ahead of launches, patches, known issues and gameplay changes by working with Live Operations, Production, Community and QA.
Turn player insights into practical improvements for both support and game experiences, including our support bot.
Define, track and champion knowledge base KPIs that measure content quality, self-service performance and player impact.

What we're looking for :

Minimum of 9 years of experience in customer or player support or in knowledge management, including 3+ years creating, maintaining and leading public-facing knowledge base content.
Admin-level experience with a CRM or player support platform such as Zendesk (preferred), Intercom or HelpShift, including building and interpreting its reports.
Exceptional written and verbal communication skills in English, with a talent for making complex information simple and engaging.
A strong understanding of self-service channels and ticket deflection, backed by a data-informed mindset (Power BI, Tableau or Excel).
A self-starter who can set a vision, build a plan and deliver it with a high level of autonomy.
Strong organizational and project management skills (JIRA, Monday, Confluence or SharePoint are assets);
A gaming industry experience is a plus.

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More about this job

Responsibilities

Own the strategy, quality, and ongoing improvement of player-facing knowledge content, including auditing and scaling the help center and creating clear, accurate articles. Use support data and player feedback to improve self-service and ticket deflection, track knowledge base KPIs, and coordinate with Live Operations, Production, Community, and QA on launches, updates, and known issues.

Requirements

Requires at least 9 years of customer or player support or knowledge management experience, including 3 or more years leading public-facing knowledge base content. Candidates need administrator-level experience with a support platform such as Zendesk, strong English communication and data-analysis skills, and the ability to independently plan and deliver projects; gaming industry experience is a plus.

Skills

Knowledge Management
Customer Support
Player Support
Knowledge Base Content
Zendesk Administration
CRM Reporting
Self-Service Strategy
Ticket Deflection
Technical Writing
Data Analysis
KPI Management
Project Management
Cross-Functional Collaboration
Content Quality Assurance
Power BI
Tableau

Visa sponsorship

Not detected in the job text

Keywords

Player Support
Customer Support
Knowledge Management
Knowledge Base
Zendesk
Intercom
HelpShift
CRM
Self-Service
Ticket Deflection
Zendesk Analytics
Power BI
Tableau
Excel
JIRA
Monday
Confluence
SharePoint
Live Operations
Production
Community
Quality Assurance
Support Bot
KPI Tracking
Content Strategy
Content Quality
Player Feedback
Video Games
Dead by Daylight
7 Days to Die

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