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Added 1 day ago
LC
Strategic Analytics Coordinator
Langara College
Canada
- Full-time
Experience with an ITSM and JIRA system is an asset.
Added 2 days ago
BI
Player Support Knowledge Manager
Behaviour Interactive
Montreal, QC
- Full-time
Admin-level experience with a CRM or player support platform such as Zendesk (preferred), Intercom or HelpShift, including building and interpreting its reports.
Added 2 days ago
BI
Player Support Knowledge Manager | Gestionnaire des connaissances - Soutien aux joueurs·euses
Behaviour Interactive
Montreal, QC
- Full-time
Admin-level experience with a CRM or player support platform such as Zendesk (preferred), Intercom or HelpShift, including building and interpreting its reports.
Added 3 days ago
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Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, ON
- Full-time
As a member of the Network Admin/Cyber Security team, you will maintain the company's network infrastructure, end-user devices, and core office IT systems, ensuring the stability,…
Added 4 days ago
E
Junior Network Administrator
Evertz
Burlington, ON
- Full-time
As a member of the Network Admin/Cyber Security team, you will maintain the company's network infrastructure, end-user devices, and core office IT systems, ensuring the stability,…
Added 4 days ago
EM
Junior Network Administrator
Evertz Microsystems Limited
Burlington, ON
- Full-time
As a member of the Network Admin/Cyber Security team, you will maintain the company's network infrastructure, end-user devices, and core office IT systems, ensuring the stability,…
Added 4 days ago
MT
IT Support Administrator
Marmon Technologies India Pvt Ltd
SK
- Full-time
Respond to user queries via phone, email, chat, and ITSM tools (Jira Service Management
Added 4 days ago
Frontend Developer Intern, Winter 2027
Coveo
Quebec, QC
Platform, Resource and Insights (PRI) team: This team builds features in Coveo’s admin console that help customers understand and manage their Coveo organization. As an intern, you’ll take…
Added 4 days ago
Frontend Developer Intern, Winter 2027
Coveo
Montreal, QC
Platform, Resource and Insights (PRI) team: This team builds features in Coveo’s admin console that help customers understand and manage their Coveo organization. As an intern, you’ll take…
Added 4 days ago
C
Frontend Developer Intern, Winter 2027
Coveo
Quebec, QC
- Volunteer
Platform, Resource and Insights (PRI) team: This team builds features in Coveo’s admin console that help customers understand and manage their Coveo organization. As an intern, you’ll take…
Added 4 days ago
C
Frontend Developer Intern, Winter 2027
Coveo
Montreal, QC
- Volunteer
Platform, Resource and Insights (PRI) team: This team builds features in Coveo’s admin console that help customers understand and manage their Coveo organization. As an intern, you’ll take…
Added 5 days ago
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RPA Platform Admin / Platform Engineer
BMO
Toronto, ON · SCC
- Full-time
Added 6 days ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
Platform Governance & Alignment: Collaborate with Admin Architects, Developers, and enterprise IT leads to review technical designs, ensure declarative-first alignment, and maintain strict…
Added 6 days ago
EA
Junior Full-Stack Software Developer
Effortless Admin Inc.
Edmonton, AB
- Full-time
At Effortless Admin, we're revolutionizing the benefits administration landscape in Canada through innovative software solutions. As the country's leading benefits administration platform,…
Added 7 days ago
C
QA Analyst (AI-Forward)
Creator
Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
Understand and test for the unique workflows and permissions associated with our three-tiered user system (Influencer, Brand, Admin)
Added 10 days ago
Product Manager, B2B (Auth0)
Okta
Toronto, ON
Champion Developer & Admin Experience: Focus relentlessly on creating frictionless, delightful experiences for B2B administrators and software developers at every touchpoint.
Added 11 days ago
M
Product Manager (PO), ServiceNow Service Graph and CMDB Integration Strategy
Maarut
Levis, QC
- Contract
admin: it requires combining product vision, technical knowledge of the
Added 17 days ago
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Solutions Strategist
Vaan - Shopify Platinum Agency
Canada
- Full-time
Working familiarity with Shopify Plus across admin, metafields, theme architecture, and B2B, enough to reason about what is possible without needing to build it
Added 19 days ago
W
Marketing Operations Coordinator
WellnessLiving
Thornhill, ON
- Full-time
…and subscription logistics, and keep team work on track in…
Added 19 days ago
W
Marketing Operations Coordinator
WellnessLiving
Vaughan, ON
- $58,000 to $72,000 CAD / year
- Full-time
…and subscription logistics, and keep team work on track in…
Added 1 month ago
C
Technical Support Analyst (Enterprise)
Clariti
Vancouver, BC
- $70,000 to $95,000 CAD / year
- Full-time
Salesforce platform troubleshooting 2+ years, hands-on. You've worked inside a Salesforce org as an admin, support engineer, or ISV/AppExchange product specialist. Specifically, you're…
Added 2 months ago
FR
Salesforce Support Triage Specialist - Associate Director - Toronto
Fitch Ratings
Toronto, ON
- Full-time
…impact, and environment details; route bugs to Development via Jira with complete context; resolve admin-level items within permissions; and escalate complex cases to the right team with…
Added 1 month ago
Salesforce Support Triage Specialist - Associate Director - Toronto
Fitch Group
Toronto, ON
…impact, and environment details; route bugs to Development via Jira with complete context; resolve admin-level items within permissions; and escalate complex cases to the right team with…
Added 3 months ago
B
Senior Software Engineer - Product (Toronto)
Bite
Remote, Canada
- $140,000 to $200,000 CAD / year
- Full-time
- Remote
…not us. We use the best tools for the job, like Linear (no Jira…
Added 3 months ago
K
Head of Product
Knowledgehook
Toronto, Ontario
- $160,000 to $200,000 CAD / year
- Full-time
…mockups and prototypes. Spec edge cases. Triage tickets in Jira and keep specs current in Confluence. You are the one in the document, not just reviewing…

Behaviour Interactive

Player Support Knowledge Manager

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

The role

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

When a player gets stuck, whether it's a strange bug in the Fog or a horde that just won't quit, their first stop is our help center. We're looking for a Player Support Knowledge Manager to make sure they find the right answer, fast.

You'll own the strategy, quality and evolution of player-facing knowledge content across Behaviour's portfolio, starting with Dead by Daylight and 7 Days to Die. You'll turn support data and player feedback into content that helps players and you'll work with the production teams so players get reliable answers through every launch, update and known issue.

In this role you will :

Audit our help center's structure, workflows and content, then build and roll out a plan that makes information easier to find, maintain and scale.
Own the player self-service journey, creating clear, helpful experiences that get players their answers quickly and improve ticket deflection.
Write, update and lead the quality of player-facing articles, making sure each one meets Behaviour's standards for clarity, technical accuracy and player care.
Dig into Zendesk analytics, search terms, player feedback and support trends to spot content gaps and prioritize improvements.
Stay ahead of launches, patches, known issues and gameplay changes by working with Live Operations, Production, Community and QA.
Turn player insights into practical improvements for both support and game experiences, including our support bot.
Define, track and champion knowledge base KPIs that measure content quality, self-service performance and player impact.

What we're looking for :

Minimum of 9 years of experience in customer or player support or in knowledge management, including 3+ years creating, maintaining and leading public-facing knowledge base content.
Admin-level experience with a CRM or player support platform such as Zendesk (preferred), Intercom or HelpShift, including building and interpreting its reports.
Exceptional written and verbal communication skills in English, with a talent for making complex information simple and engaging.
A strong understanding of self-service channels and ticket deflection, backed by a data-informed mindset (Power BI, Tableau or Excel).
A self-starter who can set a vision, build a plan and deliver it with a high level of autonomy.
Strong organizational and project management skills (JIRA, Monday, Confluence or SharePoint are assets);
A gaming industry experience is a plus.

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More about this job

Responsibilities

Own the strategy, quality, and ongoing improvement of player-facing knowledge content, including auditing and scaling the help center and creating clear, accurate articles. Use support data and player feedback to improve self-service and ticket deflection, track knowledge base KPIs, and coordinate with Live Operations, Production, Community, and QA on launches, updates, and known issues.

Requirements

Requires at least 9 years of customer or player support or knowledge management experience, including 3 or more years leading public-facing knowledge base content. Candidates need administrator-level experience with a support platform such as Zendesk, strong English communication and data-analysis skills, and the ability to independently plan and deliver projects; gaming industry experience is a plus.

Skills

Knowledge Management
Customer Support
Player Support
Knowledge Base Content
Zendesk Administration
CRM Reporting
Self-Service Strategy
Ticket Deflection
Technical Writing
Data Analysis
KPI Management
Project Management
Cross-Functional Collaboration
Content Quality Assurance
Power BI
Tableau

Visa sponsorship

Not detected in the job text

Keywords

Player Support
Customer Support
Knowledge Management
Knowledge Base
Zendesk
Intercom
HelpShift
CRM
Self-Service
Ticket Deflection
Zendesk Analytics
Power BI
Tableau
Excel
JIRA
Monday
Confluence
SharePoint
Live Operations
Production
Community
Quality Assurance
Support Bot
KPI Tracking
Content Strategy
Content Quality
Player Feedback
Video Games
Dead by Daylight
7 Days to Die

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