Jobs in Canada

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Added 20 mins ago
Performance Marketing Manager
NewAge Products Inc
Canada
Full-time
Create and deliver clear analytics and reporting to track progress against goals and share insights with the Sr. Growth Manager.
Added 49 mins ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
Leverage BI tools and automation to streamline reporting and enhance insights
Added 49 mins ago
CA DC Support, Pick Pack
Henry Schein Canada
Niagara-on-the-Lake, ON
Full-time
…maintaining production records, filling out pick/packaging slips, reporting any errors to the appropriate manager when necessary. Having excellent hand-eye coordination is an asset to this…
Added 49 mins ago
CA DC Support, Pick Pack
Henry Schein Canada
Niagara-on-the-Lake, ON
Full-time
…maintaining production records, filling out pick/packaging slips, reporting any errors to the appropriate manager when necessary. Having excellent hand-eye coordination is an asset to this…
Added 51 mins ago
Senior Governance & Control Analyst-1
TD
London, ON · Toronto, ON · Markham, ON
Full-time
Governance, Issues Management & Reporting – Advising on and facilitating discussions with management and stakeholders on relevant internal and external considerations; collaborating with…
Added 51 mins ago
Business Insights Analyst II
TD
Toronto, ON · Markham, ON · Montreal, QC
Full-time
Provide ongoing support and deliver analytical insights and reporting materials.
Added 51 mins ago
Manager, Actuarial
TD
Toronto, ON
Full-time
The Manager, Actuarial is a strategic, responsible, and accountable member of the DAI leadership team. You will explore aspects of claims data and claims processes with the opportunity to…
Added 1 hour ago
Revenue Operations Manager
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
The Revenue Operations team is central to the success of our go-to-market functions. As the Manager of Revenue Operations for the B2B business unit, you will build and lead a…
Added 1 hour ago
Growth Marketing Manager
Alternative Payments
Remote, Canada
Full-time · Remote
You will report to our Manager, Demand Generation, and own day-to-day paid media and the full webinar program. Our in-house content team creates campaign and webinar assets. You will set…
Added 1 hour ago
Account Manager
SafetyCo
Barrie, ON
Full-time
This isn’t a role for someone looking to simply process requests. As the Account Manager, you’ll be the bridge between prospective clients and long-term partnerships. We’re looking for…
Added 1 hour ago
Accounting Manager - Michels Canada
Michels Corporation
Nisku, AB
The Accounting Manager is responsible for overseeing the daily operations of the accounting department and ensuring the accurate preparation, analysis, and reporting of financial…
Added 1 hour ago
Customer Success Manager DACH, Utrecht (hybrid)
Brainial
Success, SK
Full-time
We're growing the Customer Success team at Brainial and are looking for a Customer Success Manager to look after our clients in Germany, Austria and Switzerland. Are you curious, ambitious,…
Added 1 hour ago
Customer Success Manager Benelux, Utrecht (hybrid)
Brainial
Success, SK
Full-time
We're growing the Customer Success team at Brainial and are looking for a Customer Success Manager to look after our Dutch and Belgian clients. Are you curious, ambitious, and pragmatic?…
Added 1 hour ago
Associate Category Customer Sales Planning Manager
The Clorox Company
Brampton, ON · The Clorox Company of Canada-Head Office
Full-time
Reporting directly to the Customer Category Sales Planning Leader (CCSPL) you will be accountable for translating the brand strategies and excel at bringing insights into action through…
Added 2 hours ago
Manager, Actuarial
TD
Toronto, ON
Full-time
The Manager, Actuarial is a strategic, responsible, and accountable member of the DAI leadership team. You will explore aspects of claims data and claims processes with the opportunity to…
Added 2 hours ago
Demand Generation Marketing Manager
Guusto
Canada
Full-time
…nurture strategy as you are building the workflow in HubSpot and reporting on the results, and you love using AI every day to get more…
Added 2 hours ago
CA DC Support, Pick Pack
Henry Schein
Niagara-on-the-Lake, ON
Full-time
…maintaining production records, filling out pick/packaging slips, reporting any errors to the appropriate manager when necessary. Having excellent hand-eye coordination is an asset to this…
Added 2 hours ago
Manager, Sourcing - Contract
The Beer Store
Bolton, ON
Contract
We are currently searching for a Manager, Sourcing, reporting to Manager, Procurement. This vacancy is a 12-month, full-time contract opportunity. The Manager, Sourcing will lead the…
Added 2 hours ago
Team Lead Commercial Accounts Representative - Operations
OPENLANE
Brampton, ON
Full-time
We’re looking for a Team Lead Commercial Account Rep (Hybrid) with experience in efficiently managing, reporting, and scheduling the inventory and sale of vehicles through OPENLANE’s…
Added 2 hours ago
Data Product Manager
Level Access
Canada
Full-time
Level Access is seeking a Data Product Manager to own enterprise data products that power reporting, analytics, operational intelligence, and AI-enabled workflows across the business.
Added 2 hours ago
Manager, Strategic Finance & Corporate Development
EQ Bank | Canada's Challenger Bank
Toronto, ON
Full-time
The Manager, Strategic Finance & Corporate Development plays a critical analytical role within the Enterprise Strategy & Growth team.
Added 2 hours ago
Vice President Revenue Management
Binary Stream Software - Microsoft ERP Solutions
Canada
Full-time
Reporting to the President & CEO, we are looking for a Vice President of Revenue to own Binary Stream's full customer revenue lifecycle across new business, professional services,…
Added 2 hours ago
Manager, Supply Portfolio Optimization & Analytics
Superior Plus Corp
Calgary, AB
Full-time
Reporting to the Director of Operational Performance, the Manager, Supply Portfolio Optimization & Analytics plays a key role in driving value creation across our supply chain. Leveraging…
Added 2 hours ago
Senior Finance Manager
Swim Recruiting
Vancouver, BC
$85,000 to $130,000 CAD / year
Full-time
Reporting into an experienced VP, Finance, the Senior Manager, Finance will be a key member of the leadership team, overseeing global finance operations across accounting, tax, treasury,…
Added 2 hours ago
Finance Manager, Sales & eCommerce
Church & Dwight Co., Inc.
Mississauga, ON
Full-time
We are seeking a strategic and commercially minded Finance Manager, Sales & eCommerce to join our Finance team. In this highly visible role, you will serve as a key business partner to…

Behaviour Interactive

Player Support Knowledge Manager

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

The role

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

When a player gets stuck, whether it's a strange bug in the Fog or a horde that just won't quit, their first stop is our help center. We're looking for a Player Support Knowledge Manager to make sure they find the right answer, fast.

You'll own the strategy, quality and evolution of player-facing knowledge content across Behaviour's portfolio, starting with Dead by Daylight and 7 Days to Die. You'll turn support data and player feedback into content that helps players and you'll work with the production teams so players get reliable answers through every launch, update and known issue.

In this role you will :

Audit our help center's structure, workflows and content, then build and roll out a plan that makes information easier to find, maintain and scale.
Own the player self-service journey, creating clear, helpful experiences that get players their answers quickly and improve ticket deflection.
Write, update and lead the quality of player-facing articles, making sure each one meets Behaviour's standards for clarity, technical accuracy and player care.
Dig into Zendesk analytics, search terms, player feedback and support trends to spot content gaps and prioritize improvements.
Stay ahead of launches, patches, known issues and gameplay changes by working with Live Operations, Production, Community and QA.
Turn player insights into practical improvements for both support and game experiences, including our support bot.
Define, track and champion knowledge base KPIs that measure content quality, self-service performance and player impact.

What we're looking for :

Minimum of 9 years of experience in customer or player support or in knowledge management, including 3+ years creating, maintaining and leading public-facing knowledge base content.
Admin-level experience with a CRM or player support platform such as Zendesk (preferred), Intercom or HelpShift, including building and interpreting its reports.
Exceptional written and verbal communication skills in English, with a talent for making complex information simple and engaging.
A strong understanding of self-service channels and ticket deflection, backed by a data-informed mindset (Power BI, Tableau or Excel).
A self-starter who can set a vision, build a plan and deliver it with a high level of autonomy.
Strong organizational and project management skills (JIRA, Monday, Confluence or SharePoint are assets);
A gaming industry experience is a plus.

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More about this job

Responsibilities

Own the strategy, quality, and ongoing improvement of player-facing knowledge content, including auditing and scaling the help center and creating clear, accurate articles. Use support data and player feedback to improve self-service and ticket deflection, track knowledge base KPIs, and coordinate with Live Operations, Production, Community, and QA on launches, updates, and known issues.

Requirements

Requires at least 9 years of customer or player support or knowledge management experience, including 3 or more years leading public-facing knowledge base content. Candidates need administrator-level experience with a support platform such as Zendesk, strong English communication and data-analysis skills, and the ability to independently plan and deliver projects; gaming industry experience is a plus.

Skills

Knowledge Management
Customer Support
Player Support
Knowledge Base Content
Zendesk Administration
CRM Reporting
Self-Service Strategy
Ticket Deflection
Technical Writing
Data Analysis
KPI Management
Project Management
Cross-Functional Collaboration
Content Quality Assurance
Power BI
Tableau

Visa sponsorship

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Keywords

Player Support
Customer Support
Knowledge Management
Knowledge Base
Zendesk
Intercom
HelpShift
CRM
Self-Service
Ticket Deflection
Zendesk Analytics
Power BI
Tableau
Excel
JIRA
Monday
Confluence
SharePoint
Live Operations
Production
Community
Quality Assurance
Support Bot
KPI Tracking
Content Strategy
Content Quality
Player Feedback
Video Games
Dead by Daylight
7 Days to Die

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