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Account Manager, Commercial Market
Desjardins
Quebec, QC · Desjardins Entreprises Québec
Full-time
Act as an account manager by serving as a key intermediary between the business centre and members and clients. Ensure proper usage and updating of, as well as satisfaction with the…
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Relationship Manager, Commercial Banking
CIBC
Concord, ON
Full-time
…flow, increase efficiency and mitigate risk. As a Relationship Manager you will manage and grow a portfolio of Commercial Banking clients by proactively developing new business…
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Plant Controller, Electrical Products
Siemens
Drummondville, QC
…Quebec. The successful candidate will partner with the Plant Manager, plant leadership team, local business management/segments and the North American Operations teams to drive financial…
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Product Quality Manager - Electronics Manufacturing
Siemens
Concord, ON
As Product Quality Manager for Siemens Ruggedcom Networks and Level Measurement portfolios, you ensure quality excellence across the entire product lifecycle by translating customer and…
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Technical Project Manager – Building Automation Systems (BAS) - Calgary, AB
Siemens
Calgary, AB
…lead larger projects? We are looking for a Technical Project Manager - Building Automation Systems (BAS) who can combine hands-on technical leadership with project and financial management.…
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Dual Rate PIT Manager-GCT
Great Canadian Entertainment
Toronto, ON
Works closely with the senior leadership team and Casino Shift Manager to lead a team of engaged team members who care passionately about the table games, player development and delivering…
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Assistant Store Manager - Spirit
Spencer Gifts - Spirit Halloween
Mississauga, ON
Temporary
The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store. The Assistant Manager is responsible for supporting…
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Returning Assistant Store Manager - Spirit
Spencer Gifts - Spirit Halloween
Mississauga, ON
Temporary
?This position is for any person who has previously worked for Spencer’s / Spirit Halloween in an Assistant Store Manager position.
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Project Manager – Building Automation Systems (BAS) & HVAC Controls Projects, Vancouver BC
Siemens
Richmond, BC · Vancouver, BC
As BAU/BAS Project Manager, you will provide direction and supervision of Building Automation and Construction projects to ensure successful delivery. You will oversee project status, and…
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Manager, Actuarial Commercial Auto Pricing
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Lloydminster, AB · Vancouver, BC · Wawanesa, MB · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Thunder Bay, ON · Toronto, ON · Montreal, QC · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
…Working under minimal supervision, the Commercial Auto Pricing Manager is to lead the pricing team in completing timely and thorough actuarial analysis for all commercial auto products…
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Intercultural Program Coordinator - Appendix D / Temporary Assignment
Algonquin College
Ottawa, ON
Full-time
In consultation with the Manager, the incumbent will liaise with campus stakeholders and collaborate on student events including other departments, student groups and community…
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Design Manager
EBC Inc.
Mississauga, ON
We are seeking a Design Manager to join our Mississauga Team.
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Assistant Project Manager
EBC Inc.
Mississauga, ON
EBC is actively seeking an Assistant Project Manager for our Ontario Building Division where they can utilize their extensive knowledge to contribute to the continued success and growth of…
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Project Coordinator
EBC Inc.
Mississauga, ON
Place orders for critical materials, negotiate prices and prepare contract documents, in collaboration with the construction manager, for subcontractors;
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Mine Maintenance General Supervisor
Orano
SK · McClean Lake, Saskatchewan
…opportunity to improve training programs and support the professional development of your team. You will maintain a proactive maintenance strategy, assist with budgeting and planning, and…
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Operational Excellence Specialist (Permanent)
Orano
SK · McClean Lake, Saskatchewan
…quantify their results (e.g. 5S, problem solving, KPIs, Pareto, Manager-in-the-field, visual…
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Senior Geologist
Orano
Saskatoon, SK
Supervise a broad scope of exploration projects, including specific aspects of projects as part of strategy development and/or advanced projects
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Manager, Customer Energy Management (Residential, Small Commercial & Programs)
Toronto Hydro
Toronto, ON
Reporting to the Senior Manager, Energy Products and Planning, the Manager, Customer Energy Management leads the delivery of electrification, climate action, and energy efficiency programs…
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Manager, Training and Exercising Coordination
The Government of Nova Scotia
NS · Flexible, NS
Reporting to the Director, Planning, Training and Exercising, the Manager of Training and Exercising Coordination provides strategic leadership in planning and coordinating annual training…
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Sr Program Manager
TELUS
Calgary, AB · Edmonton, AB · BC · Winnipeg, MB · Moncton, NB · St. John's, NL · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC · Quebec, QC · Regina, SK · Vancouver, BC
…well-structured status communications and stakeholder updates for leadership and cross-functional…
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Bilingual Regional Sales Manager (EN/FR)
AutoTrader.ca
Toronto, ON
The Regional Manager, Inside Sales is responsible for leading the Inside Sales team to meet and exceed all assigned targets. Focus must be placed on high levels of customer service, the…
Added 15 mins ago
Kitchen Manager
Boston Pizza
Belleville, ON
Full-time
…foodstuffs according to BP policies and practices. The Kitchen Manager is responsible for ensuring that our most important people, our Guests and team members, have an excellent Boston…
Added 15 mins ago
Laboratory Manager
Homewood Health Centre
Guelph, ON
Full-time
As our Manager, Laboratory you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a…
Added 15 mins ago
General Manager
Algonquin Resort
Prince Albert, SK
Full-time
The General Manager is responsible for effectively managing and overseeing all aspects of the hotel operations including: guest relations, front desk, sales, housekeeping, maintenance,…
Added 15 mins ago
Channel Sales & Retail Operation Manager
Huawei Technologies Canada Co., Ltd.
Markham, ON
Contract
Huawei Canada has an immediate 12-month contract opening for a Channel Sales & Retail Operation Manager.

Behaviour Interactive

Player Support Knowledge Manager

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

The role

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

When a player gets stuck, whether it's a strange bug in the Fog or a horde that just won't quit, their first stop is our help center. We're looking for a Player Support Knowledge Manager to make sure they find the right answer, fast.

You'll own the strategy, quality and evolution of player-facing knowledge content across Behaviour's portfolio, starting with Dead by Daylight and 7 Days to Die. You'll turn support data and player feedback into content that helps players and you'll work with the production teams so players get reliable answers through every launch, update and known issue.

In this role you will :

Audit our help center's structure, workflows and content, then build and roll out a plan that makes information easier to find, maintain and scale.
Own the player self-service journey, creating clear, helpful experiences that get players their answers quickly and improve ticket deflection.
Write, update and lead the quality of player-facing articles, making sure each one meets Behaviour's standards for clarity, technical accuracy and player care.
Dig into Zendesk analytics, search terms, player feedback and support trends to spot content gaps and prioritize improvements.
Stay ahead of launches, patches, known issues and gameplay changes by working with Live Operations, Production, Community and QA.
Turn player insights into practical improvements for both support and game experiences, including our support bot.
Define, track and champion knowledge base KPIs that measure content quality, self-service performance and player impact.

What we're looking for :

Minimum of 9 years of experience in customer or player support or in knowledge management, including 3+ years creating, maintaining and leading public-facing knowledge base content.
Admin-level experience with a CRM or player support platform such as Zendesk (preferred), Intercom or HelpShift, including building and interpreting its reports.
Exceptional written and verbal communication skills in English, with a talent for making complex information simple and engaging.
A strong understanding of self-service channels and ticket deflection, backed by a data-informed mindset (Power BI, Tableau or Excel).
A self-starter who can set a vision, build a plan and deliver it with a high level of autonomy.
Strong organizational and project management skills (JIRA, Monday, Confluence or SharePoint are assets);
A gaming industry experience is a plus.

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More about this job

Responsibilities

Own the strategy, quality, and ongoing improvement of player-facing knowledge content, including auditing and scaling the help center and creating clear, accurate articles. Use support data and player feedback to improve self-service and ticket deflection, track knowledge base KPIs, and coordinate with Live Operations, Production, Community, and QA on launches, updates, and known issues.

Requirements

Requires at least 9 years of customer or player support or knowledge management experience, including 3 or more years leading public-facing knowledge base content. Candidates need administrator-level experience with a support platform such as Zendesk, strong English communication and data-analysis skills, and the ability to independently plan and deliver projects; gaming industry experience is a plus.

Skills

Knowledge Management
Customer Support
Player Support
Knowledge Base Content
Zendesk Administration
CRM Reporting
Self-Service Strategy
Ticket Deflection
Technical Writing
Data Analysis
KPI Management
Project Management
Cross-Functional Collaboration
Content Quality Assurance
Power BI
Tableau

Visa sponsorship

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Keywords

Player Support
Customer Support
Knowledge Management
Knowledge Base
Zendesk
Intercom
HelpShift
CRM
Self-Service
Ticket Deflection
Zendesk Analytics
Power BI
Tableau
Excel
JIRA
Monday
Confluence
SharePoint
Live Operations
Production
Community
Quality Assurance
Support Bot
KPI Tracking
Content Strategy
Content Quality
Player Feedback
Video Games
Dead by Daylight
7 Days to Die

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