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Added 12 mins ago
Senior Project Manager, IoT
DM Lyons Consulting
Toronto, ON
$100,000 to $130,000 CAD / year
Full-time
The Senior Project Manager is responsible for leading and executing complex IoT projects across the Ontario region within our clients portfolio. This role involves managing multiple…
Added 12 mins ago
Payment Products- Technical Program Product Manager
HRConnects
Vancouver, BC
Temporary
3-5 years of industry experience as a software developer or technical lead
Added 12 mins ago
Technical Business Analyst Salesforce Functional Consultant
Avocette Technologies Inc.
Vancouver, BC
Full-time
Avocette is looking for a Technical Business Analyst / Salesforce Functional Consultant to lead discovery, define requirements and shape Salesforce solutions for clients. You will connect…
Added 12 mins ago
Senior Manager Enterprise Performance FP&A
Couche-Tard
Laval, QC
Internship
End-to-End FP&A Leadership: Own and lead the comprehensive FP&A processes for enterprise functions, including planning, forecasting, and performance management. Ensure all cycles adhere to…
Added 13 mins ago
Gender Specialist, SAY-SRHR Project
World Renew
Remote, Canada
$37.64 to $42.35 CAD / hour
Part-time · Remote
The Specialist will translate established and project-specific gender priorities into operational activities, performance indicators, budget inputs, and MEAL processes; lead the technical…
Added 13 mins ago
Tax & Law Technology - Process Transformation - Manager/Senior Analyst
EY
Toronto, ON
Lead business transformation / process transformation initiatives across Canadian Tax service lines, identifying opportunities and helping design technology solutions to improve efficiency,…
Added 13 mins ago
Sr. Quality Assurance Coordinator
Aecon
Hamilton, ON
Integrity. We lead by example, with humility and courage.
Added 13 mins ago
Senior Analyst, Policy and Operations
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Calgary, AB
Provide quantitative and qualitative analyses on specific issues and lead ad hoc projects.
Added 27 mins ago
Mechanical Engineer / Designer
RAD Torque Systems
Abbotsford, BC
Full-time
The Mechanical Engineer / Designer will join our Mechanical Engineering team, under the leadership of the Technical Lead, Mechanical Engineering, and become part of a multidisciplinary…
Added 27 mins ago
Degree Development, Renewal and Accreditation Consultant
Conestoga College
Kitchener, ON
Full-time
Lead and coordinate the planning, development, submission, and approval of new and renewed degree programs through internal and external review processes
Added 28 mins ago
System Analyst
Royal College of Physicians and Surgeons of Canada
Ottawa, ON
Full-time
…care for all. The Royal College partners and collaborates to lead the evolution of specialty medical education and standards; support specialist physicians, learners and teams to…
Added 28 mins ago
Senior Mission Design Authority
MDA
Sainte-Anne-de-Bellevue, QC
Full-time
Lead in the development of program add-on/follow-on activities including new pursuit, execution strategies, and developing executable project plans.
Added 28 mins ago
Senior Master Scheduler
MDA
Brampton, ON
Full-time
Lead schedule recovery planning and coordinate cross-functional actions required to mitigate delays and protect customer commitments.
Added 28 mins ago
Senior Consultant
Konrad
Toronto, ON
Konrad is looking for a Senior Consultant to join our Strategy team. You'll lead cross-functional teams through medium and large-scale digital and AI projects, and guide clients through…
Added 28 mins ago
Manager
Konrad
Toronto, ON
Konrad is looking for an experienced Manager to lead strategy and consulting engagements. You've successfully managed cross-functional teams of consultants, designers and developers through…
Added 28 mins ago
Consultant
Konrad
Toronto, ON
Lead and take part in UX design thinking workshops, including finding opportunities where digital and AI can add value
Added 28 mins ago
Pharmacy Operations Leader – Rehab/CCC
University Health Network
Toronto, ON
Full-time
…operational management, staff supervision, quality improvement, and project implementation. The Operations Leader collaborates with interprofessional partners, represents Pharmacy on…
Added 40 mins ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 40 mins ago
Postdoctoral Fellow
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…of the Principal Investigator, the successful candidate will lead independent research projects and contribute to experimental design, data analysis, manuscript preparation, grant…
Added 40 mins ago
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Contract
…Nguyen and Basile Tessier-Cloutier, the clinician-scientists who lead the program, the incumbent is responsible for the scientific and operational management of the program’s portfolio of…
Added 40 mins ago
Executive Medical Director | Clinical Informatics
Interior Health Authority
BC · British Columbia, Canada
$108.13 to $146.68 CAD / hour
Part-time
Reviews medical informatics trends, experiences, and approaches, develops technical and application implementation strategies and assists in the development of the DH project plans.
Added 40 mins ago
Career Opportunities: Security, Chief of (1679)
Equinox Gold Corp.
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Lead the development and management of annual security budgets and forecasts.
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Clinical Research Coordinator – Ethics & Regulatory Affairs
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
Prepare and lead institutional, sponsor and health agencies monitoring and audits.
Added 40 mins ago
Senior Manager, Commercial Operations
Takeda Canada Inc.
Toronto, ON
Full-time
…accountability is transitioned to the Senior Marketing Engagement Lead at the appropriate…
Added 40 mins ago
Partenaire d'affaires client
Omnicom Media
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…friends who specialize in media planning, business strategy, project management, and digital and audio & video…

Behaviour Interactive

Player Support Knowledge Manager

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

The role

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

When a player gets stuck, whether it's a strange bug in the Fog or a horde that just won't quit, their first stop is our help center. We're looking for a Player Support Knowledge Manager to make sure they find the right answer, fast.

You'll own the strategy, quality and evolution of player-facing knowledge content across Behaviour's portfolio, starting with Dead by Daylight and 7 Days to Die. You'll turn support data and player feedback into content that helps players and you'll work with the production teams so players get reliable answers through every launch, update and known issue.

In this role you will :

Audit our help center's structure, workflows and content, then build and roll out a plan that makes information easier to find, maintain and scale.
Own the player self-service journey, creating clear, helpful experiences that get players their answers quickly and improve ticket deflection.
Write, update and lead the quality of player-facing articles, making sure each one meets Behaviour's standards for clarity, technical accuracy and player care.
Dig into Zendesk analytics, search terms, player feedback and support trends to spot content gaps and prioritize improvements.
Stay ahead of launches, patches, known issues and gameplay changes by working with Live Operations, Production, Community and QA.
Turn player insights into practical improvements for both support and game experiences, including our support bot.
Define, track and champion knowledge base KPIs that measure content quality, self-service performance and player impact.

What we're looking for :

Minimum of 9 years of experience in customer or player support or in knowledge management, including 3+ years creating, maintaining and leading public-facing knowledge base content.
Admin-level experience with a CRM or player support platform such as Zendesk (preferred), Intercom or HelpShift, including building and interpreting its reports.
Exceptional written and verbal communication skills in English, with a talent for making complex information simple and engaging.
A strong understanding of self-service channels and ticket deflection, backed by a data-informed mindset (Power BI, Tableau or Excel).
A self-starter who can set a vision, build a plan and deliver it with a high level of autonomy.
Strong organizational and project management skills (JIRA, Monday, Confluence or SharePoint are assets);
A gaming industry experience is a plus.

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More about this job

Responsibilities

Own the strategy, quality, and ongoing improvement of player-facing knowledge content, including auditing and scaling the help center and creating clear, accurate articles. Use support data and player feedback to improve self-service and ticket deflection, track knowledge base KPIs, and coordinate with Live Operations, Production, Community, and QA on launches, updates, and known issues.

Requirements

Requires at least 9 years of customer or player support or knowledge management experience, including 3 or more years leading public-facing knowledge base content. Candidates need administrator-level experience with a support platform such as Zendesk, strong English communication and data-analysis skills, and the ability to independently plan and deliver projects; gaming industry experience is a plus.

Skills

Knowledge Management
Customer Support
Player Support
Knowledge Base Content
Zendesk Administration
CRM Reporting
Self-Service Strategy
Ticket Deflection
Technical Writing
Data Analysis
KPI Management
Project Management
Cross-Functional Collaboration
Content Quality Assurance
Power BI
Tableau

Visa sponsorship

Not detected in the job text

Keywords

Player Support
Customer Support
Knowledge Management
Knowledge Base
Zendesk
Intercom
HelpShift
CRM
Self-Service
Ticket Deflection
Zendesk Analytics
Power BI
Tableau
Excel
JIRA
Monday
Confluence
SharePoint
Live Operations
Production
Community
Quality Assurance
Support Bot
KPI Tracking
Content Strategy
Content Quality
Player Feedback
Video Games
Dead by Daylight
7 Days to Die

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