Jobs in Canada

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Added 13 mins ago
Manufacturing Engineering Manager
Carfair Composites
Winnipeg, MB
Full-time
Works closely with the Engineering Manager, Director of Manufacturing Engineering and Facilities Manager in establishing and following metrics.
Added 13 mins ago
Full Stack Developer
Verifast
Canada
Full-time
We’re hiring a Full Stack Developer to join a matrixed, cross-functional product engineering squad - a Product Manager, Designer, QA, and other developers, with partnership from SRE,…
Added 13 mins ago
Amazon Advertising Manager
Rockstar
Canada
Full-time
…skincare, apparel, footwear, and handbags. They are seeking a manager to lead their advertising and media program for a portfolio of client…
Added 16 mins ago
Quality Manager
Albarrie Canada Limited
Barrie, ON
$80,000 to $85,000 CAD / year
Full-time
Added 44 mins ago
Sr. Specialist, Salesforce Data Cloud & Loyalty
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Full-time
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Added 45 mins ago
Customer Care Representative
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Contract
Any other tasks as assigned by Manager / Team Lead
Added 1 hour ago
SCM Operations Category Management Advisor
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Reporting to the Manager/Senior Manager, SCM Operations Category Management, the incumbent in this position will be assigned category portfolios to manage and will be responsible for the…
Added 1 hour ago
Senior Residential Retrofit Coordinator
CLEAResult Canada
SK
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Participate in and add value to client interactions, answer day-to-day questions, and support the Program Manager when unavailable.
Added 1 hour ago
Manager, Quality Assurance
Ontario College Of Pharmacists Ordre des Pharmaciens de L Ontario
Toronto, ON
$132,000 to $165,000 CAD / year
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Added 1 hour ago
Contract Analyst - Canada
Terumo
Vaughan, ON
Provide assistance to Contract Analyst and Contract Manager in the management of GPO and hospital day-to-day contract maintenance.
Added 1 hour ago
QA Technician, Distribution Center
Maple Lodge Farms Ltd
Brampton, ON
$20.55 to $26 CAD / hour
Reporting to the Quality Assurance Manager, the QA Technician, Distribution Center, will be responsible for This job will serve as a support role for the completion of daily tasks required…
Added 1 hour ago
Manager Credit Risk Management (Full Time 12 Month Contract)
IG Wealth Management
ON · Ontario, Canada
Full-time
Added 2 hours ago
Senior Media Operations Specialist (Onsite)
Stacktics
Toronto, ON
Full-time
…will be the client's go-to person for tag setup in Google Tag Manager (including server-side tracking), QA, ongoing monitoring and fast fixes, ensuring tracking on live campaigns is…
Added 2 hours ago
Sr Full Stack AI Engineer - Calgary ,Canada (Hybrid)
Straive
Calgary, AB
Full-time
Title - Senior Full Stack AI Engineer / Technical Engagement Manager
Added 2 hours ago
QA Automation Engineer
SWTCH
Toronto, ON
Full-time
…ensuring that qualified candidates speak directly with the hiring manager and a member of our P&C team. All qualifications will be done face-to-face, whether that is in person or over…
Added 3 hours ago
Substation Project Manager
HDR
Calgary, AB
Full-time
The primary duties of a Substation Project Manager include executing and managing all aspects of substation engineering projects, including scope and/or proposal development, project team…
Added 3 hours ago
Project Manager Assistant
Bureau Veritas
Montreal, QC
Bureau Veritas is looking for a Project Manager Assistant to join our environmental laboratory in Saint-Laurent, QC.
Added 3 hours ago
Substation Project Manager
HDR
Calgary, AB
Full-time
The primary duties of a Substation Project Manager include executing and managing all aspects of substation engineering projects, including scope and/or proposal development, project team…
Added 4 hours ago
Player Support Knowledge Manager
Behaviour Interactive
Montreal, QC
Full-time
…our help center. We're looking for a Player Support Knowledge Manager to make sure they find the right answer,…
Added 4 hours ago
Payroll Administrator
Alliance Search Partners
Calgary, AB
$45 to $55 CAD / hour
Part-time
Our client is seeking a permanent, full-time Office Manager. Reporting to the Managing Director, the Office Manager is responsible for providing administrative and office support for…
Added 4 hours ago
Développeur.euse de logiciels / Software Developer - BATTLEFIELD QV
Electronic Arts
Montreal, QC
As a Software Developer within the Quality Verification Engineering (QVE) Team, you will report to the Engineering Manager. As a member of the worldwide Quality Verification (QV)…
Added 4 hours ago
QA Automation Engineer
SWTCH Energy Inc.
Remote, Canada
Full-time · Remote
…ensuring that qualified candidates speak directly with the hiring manager and a member of our P&C team. All qualifications will be done face-to-face, whether that is in person or over…
Added 4 hours ago
Senior Project Manager - (HR Digital Transformation)
MatchBox Consulting Group
New Westminster, BC
Contract
MatchBox is urgently seeking a Senior Project Manager - HR Digital Transformation for our New Westminster based public sector client. This is a 24 month contract with possibility of…
Added 5 hours ago
Project Manager
Zeidler Architecture
Calgary, AB
$80,000 to $130,000 CAD / year
Full-time
We are currently seeking a Project Manager to join our Calgary Studio to work on some of the most prominent projects. The ideal candidate brings strong project leadership, technical…
Added 5 hours ago
QA Technician, Distribution Center
Maple Lodge Farms
Brampton, ON
$20.55 to $26 CAD / hour
Full-time
Reporting to the Quality Assurance Manager, the QA Technician, Distribution Center, will be responsible for This job will serve as a support role for the completion of daily tasks required…

Behaviour Interactive

Player Support Knowledge Manager

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

The role

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

When a player gets stuck, whether it's a strange bug in the Fog or a horde that just won't quit, their first stop is our help center. We're looking for a Player Support Knowledge Manager to make sure they find the right answer, fast.

You'll own the strategy, quality and evolution of player-facing knowledge content across Behaviour's portfolio, starting with Dead by Daylight and 7 Days to Die. You'll turn support data and player feedback into content that helps players and you'll work with the production teams so players get reliable answers through every launch, update and known issue.

In this role you will :

Audit our help center's structure, workflows and content, then build and roll out a plan that makes information easier to find, maintain and scale.
Own the player self-service journey, creating clear, helpful experiences that get players their answers quickly and improve ticket deflection.
Write, update and lead the quality of player-facing articles, making sure each one meets Behaviour's standards for clarity, technical accuracy and player care.
Dig into Zendesk analytics, search terms, player feedback and support trends to spot content gaps and prioritize improvements.
Stay ahead of launches, patches, known issues and gameplay changes by working with Live Operations, Production, Community and QA.
Turn player insights into practical improvements for both support and game experiences, including our support bot.
Define, track and champion knowledge base KPIs that measure content quality, self-service performance and player impact.

What we're looking for :

Minimum of 9 years of experience in customer or player support or in knowledge management, including 3+ years creating, maintaining and leading public-facing knowledge base content.
Admin-level experience with a CRM or player support platform such as Zendesk (preferred), Intercom or HelpShift, including building and interpreting its reports.
Exceptional written and verbal communication skills in English, with a talent for making complex information simple and engaging.
A strong understanding of self-service channels and ticket deflection, backed by a data-informed mindset (Power BI, Tableau or Excel).
A self-starter who can set a vision, build a plan and deliver it with a high level of autonomy.
Strong organizational and project management skills (JIRA, Monday, Confluence or SharePoint are assets);
A gaming industry experience is a plus.

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More about this job

Responsibilities

Own the strategy, quality, and ongoing improvement of player-facing knowledge content, including auditing and scaling the help center and creating clear, accurate articles. Use support data and player feedback to improve self-service and ticket deflection, track knowledge base KPIs, and coordinate with Live Operations, Production, Community, and QA on launches, updates, and known issues.

Requirements

Requires at least 9 years of customer or player support or knowledge management experience, including 3 or more years leading public-facing knowledge base content. Candidates need administrator-level experience with a support platform such as Zendesk, strong English communication and data-analysis skills, and the ability to independently plan and deliver projects; gaming industry experience is a plus.

Skills

Knowledge Management
Customer Support
Player Support
Knowledge Base Content
Zendesk Administration
CRM Reporting
Self-Service Strategy
Ticket Deflection
Technical Writing
Data Analysis
KPI Management
Project Management
Cross-Functional Collaboration
Content Quality Assurance
Power BI
Tableau

Visa sponsorship

Not detected in the job text

Keywords

Player Support
Customer Support
Knowledge Management
Knowledge Base
Zendesk
Intercom
HelpShift
CRM
Self-Service
Ticket Deflection
Zendesk Analytics
Power BI
Tableau
Excel
JIRA
Monday
Confluence
SharePoint
Live Operations
Production
Community
Quality Assurance
Support Bot
KPI Tracking
Content Strategy
Content Quality
Player Feedback
Video Games
Dead by Daylight
7 Days to Die

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