Find work in Canada.

322,984 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
Environmental Services Housekeeping Manager
Maquise
AB · Calgary, AB
Full-time
Conduct weekly quality assurance audits in housekeeping and laundry and follow-up with the employees keeping the Director involved as needed.
Added 7 mins ago
Project Manager
Canacre
ON
Full-time
The Project Manager is accountable for project/s deliverables from conception through to completion, including quality assurance, risk assessment, milestone deliverables, forecasting,…
Added 7 mins ago
Project Manager
Canacre
Kitchener, ON
Full-time
The Project Manager is accountable for project/s deliverables from conception through to completion, including quality assurance, risk assessment, milestone deliverables, forecasting,…
Added 7 mins ago
Assembler
Durabuilt Windows & Doors
AB
Full-time
Identify materials, welds, that do not meet quality requirements, and reporting the defective material to their Line Lead.
Added 22 mins ago
Tim Horton's Assistant Manager
Compass Group Canada
AB · Greater Edmonton Metropolitan Area
Full-time
Ensures strict compliance of Compass Quality Assurance and Health and Safety Programs.
Added 22 mins ago
Accreditation Associate
The University of British Columbia
Vancouver, BC
$4,881 to $5,255 CAD / month
Full-time
Data Management, Quality Assurance, and Reporting
Added 22 mins ago
Roadway Design Lead
SYSTRA Canada
Toronto, ON
Full-time
We are looking for a Senior Professional to lead the Roadway Design Team at Systra Canada
Added 22 mins ago
🔧Senior Maintenance Technician
Curaleaf International
Brampton, ON
Full-time
…EU-GMP processing facilities in Portugal; an EU-GMP processing, quality assurance and research site in Spain; Four 20 Pharma wholesaler and distributor in Germany; a Polish wholesaler and…
Added 23 mins ago
Mine Water Management Technical Lead
GHD Group Pty Ltd
Toronto, ON
Full-time
Review and provide quality assurance on reports and technical documentation
Added 23 mins ago
Lead Stores Agent HQ
Air Inuit
Montreal, QC
The Lead Stores Agent is responsible for coordinating the daily activities of the Stores Department, ensuring the efficient receipt, inspection, storage, issuance, and shipment of aircraft…
Added 23 mins ago
Document Control Manager
FCC Canada
Toronto, ON
Full-time
Monitor staff performance and quality of work through providing coaching/mentoring and training .
Added 23 mins ago
Senior Analyst, AI Enablement & Analytics
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Build confidence in AI solutions by guiding data collection, validation, testing, quality assurance, and performance monitoring activities.
Added 23 mins ago
Contract Analyst - Canada
Terumo
Vaughan, ON
…management. Demonstrate a commitment to patient safety and product quality by maintaining compliance with all TMC Quality Systems requirements. This includes but is not limited to the…
Added 23 mins ago
Registered Project Electrical Engineer - Power Generation
Black & Veatch Family of Companies
Calgary, AB
Functions as a technical specialist or in a lead role. With minimal supervision, applies advanced engineering techniques and analyses. Continues building on knowledge to develop concepts…
Added 23 mins ago
QA Technician, Distribution Center
Maple Lodge Farms Ltd
Brampton, ON
$20.55 to $26 CAD / hour
Reporting to the Quality Assurance Manager, the QA Technician, Distribution Center, will be responsible for This job will serve as a support role for the completion of daily tasks required…
Added 38 mins ago
Internal Audit - Specialist, Quality Assurance
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Calgary, AB
Join the Internal Audit team, in the Specialist, Quality Assurance position, where we continuously strive to innovate and be a leader in our delivery practices. You will participate in all…
Added 38 mins ago
Senior Manager, Bid & Proposal
Sopra Steria
Montreal, QC
Full-time
We are seeking a Senior Bid & Proposal Manager to lead competitive proposals for the Defense Products business line. The role owns the bid lifecycle from opportunity qualification and…
Added 38 mins ago
Modality Supervisor – X-Ray - Multiple sites
William Osler Health System
Brampton, ON
Full-time
…leadership abilities will enable the DI Modality Supervisor to lead and develop a team focused on delivering excellent patient care. The incumbent will support the manager in overseeing all…
Added 38 mins ago
Engineering Services During Construction (ESDC) Manager - PEng
AECOM
Pickering, ON
$120,000 to $170,000 CAD / year
Full-time
AECOM Pickering is seeking an experienced Engineering Services During Construction (ESDC) Manager to lead and coordinate engineering support throughout the construction phase of a major…
Added 38 mins ago
Engineering Services During Construction Manager - PEng
AECOM
Burnaby, BC
$120,000 to $170,000 CAD / year
Full-time
Lead and manage the ESDC services providing engineering support across stations, guideway, and PPS during construction.
Added 38 mins ago
Producer, Partnerships & Catalog [Contract]
Spin Master Ltd
Toronto, ON
Full-time
Facilitate build hand-offs to Quality Assurance (QA) and coordinate with engineers to prioritize and resolve bug queues
Added 38 mins ago
Development Lead - Air Canada Mobile Application
Air Canada
Toronto, ON
The Development Lead, is a senior, hands-on engineering leader who owns the Air Canada mobile application end to end: the iOS and Android clients, the backend-for-frontend (BFF) and API…
Added 51 mins ago
C1R EPC Retube Project Director
AtkinsRéalis
Mississauga, ON
Full-time
Safety and Quality Assurance: Ensure adherence to safety standards and quality requirements. Develop and enforce safety programs, training, and corrective action plans to maintain high…
Added 51 mins ago
Senior Contract Administrator
Kasian Architecture Interior Design and Planning
Victoria, BC
Full-time
In this role, you will lead the construction administration process for large-scale and complex projects, helping ensure that design intent, quality, and project requirements are carried…
Added 51 mins ago
Material Supply and Planning Manager
Maple Leaf Foods Inc
Winnipeg, MB
Full-time
The successful candidate will lead and develop the Material Supply and Planning team and work closely with Operations, Procurement, Supply Chain, Finance, Food Safety and Quality Assurance,…

Behaviour Interactive

Player Support Knowledge Manager

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

The role

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

When a player gets stuck, whether it's a strange bug in the Fog or a horde that just won't quit, their first stop is our help center. We're looking for a Player Support Knowledge Manager to make sure they find the right answer, fast.

You'll own the strategy, quality and evolution of player-facing knowledge content across Behaviour's portfolio, starting with Dead by Daylight and 7 Days to Die. You'll turn support data and player feedback into content that helps players and you'll work with the production teams so players get reliable answers through every launch, update and known issue.

In this role you will :

Audit our help center's structure, workflows and content, then build and roll out a plan that makes information easier to find, maintain and scale.
Own the player self-service journey, creating clear, helpful experiences that get players their answers quickly and improve ticket deflection.
Write, update and lead the quality of player-facing articles, making sure each one meets Behaviour's standards for clarity, technical accuracy and player care.
Dig into Zendesk analytics, search terms, player feedback and support trends to spot content gaps and prioritize improvements.
Stay ahead of launches, patches, known issues and gameplay changes by working with Live Operations, Production, Community and QA.
Turn player insights into practical improvements for both support and game experiences, including our support bot.
Define, track and champion knowledge base KPIs that measure content quality, self-service performance and player impact.

What we're looking for :

Minimum of 9 years of experience in customer or player support or in knowledge management, including 3+ years creating, maintaining and leading public-facing knowledge base content.
Admin-level experience with a CRM or player support platform such as Zendesk (preferred), Intercom or HelpShift, including building and interpreting its reports.
Exceptional written and verbal communication skills in English, with a talent for making complex information simple and engaging.
A strong understanding of self-service channels and ticket deflection, backed by a data-informed mindset (Power BI, Tableau or Excel).
A self-starter who can set a vision, build a plan and deliver it with a high level of autonomy.
Strong organizational and project management skills (JIRA, Monday, Confluence or SharePoint are assets);
A gaming industry experience is a plus.

Apply About employer

More about this job

Responsibilities

Own the strategy, quality, and ongoing improvement of player-facing knowledge content, including auditing and scaling the help center and creating clear, accurate articles. Use support data and player feedback to improve self-service and ticket deflection, track knowledge base KPIs, and coordinate with Live Operations, Production, Community, and QA on launches, updates, and known issues.

Requirements

Requires at least 9 years of customer or player support or knowledge management experience, including 3 or more years leading public-facing knowledge base content. Candidates need administrator-level experience with a support platform such as Zendesk, strong English communication and data-analysis skills, and the ability to independently plan and deliver projects; gaming industry experience is a plus.

Skills

Knowledge Management
Customer Support
Player Support
Knowledge Base Content
Zendesk Administration
CRM Reporting
Self-Service Strategy
Ticket Deflection
Technical Writing
Data Analysis
KPI Management
Project Management
Cross-Functional Collaboration
Content Quality Assurance
Power BI
Tableau

Visa sponsorship

Not detected in the job text

Keywords

Player Support
Customer Support
Knowledge Management
Knowledge Base
Zendesk
Intercom
HelpShift
CRM
Self-Service
Ticket Deflection
Zendesk Analytics
Power BI
Tableau
Excel
JIRA
Monday
Confluence
SharePoint
Live Operations
Production
Community
Quality Assurance
Support Bot
KPI Tracking
Content Strategy
Content Quality
Player Feedback
Video Games
Dead by Daylight
7 Days to Die

Report this job