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Added 7 mins ago
Career Opportunity: Risk and Compliance Officer at Selcom Microfinance Bank
Vedastus Watosha
AB
Volunteer
Important Notice to Applicants: Usaili Portal is an independent career news platform and does NOT handle, collect, or accept job applications. All applications must be submitted directly…
Added 7 mins ago
Environmental Design and Approvals Sr Specialist
SYSTRA Canada
Toronto, ON
Full-time
Lead the subject matter expert team tasked to complete Due Diligence work and reporting.
Added 23 mins ago
Energy Engineer - CDFM - FT Admin
Humber College
Toronto, ON
Internship
Lead the implementation and development of the SkySpark platform; Humber’s energy management and fault detection system that integrates BAS, metering and lighting controls data into one…
Added 23 mins ago
Senior Business Analyst, Process and Systems
Ethereal Music Group
Vancouver, BC · Greater Vancouver Metropolitan Area
$95,000 to $115,000 CAD / year
Full-time
You will also own the structure, governance, and adoption of ClickUp, our primary work management platform. You will configure and improve ClickUp directly, establish practical standards,…
Added 23 mins ago
Paid Media Specialist
STAN AI
Toronto, ON · North York, ON
$70,000 to $85,000 USD / year
Full-time
Clean data into HubSpot. Make sure your campaigns communicate correctly with HubSpot - accurate UTMs, tracking, and lead source attribution - so reporting and sales handoff stay reliable.…
Added 25 mins ago
Paid Media Specialist
STAN AI
Toronto, ON
$70,000 to $85,000 USD / year
Full-time
<li>Clean data into HubSpot. Make sure your campaigns communicate correctly with HubSpot - accurate UTMs, tracking, and lead source attribution - so reporting and sales handoff stay…
Added 39 mins ago
Senior Business Analyst
Manulife
Toronto, ON
Full-time
…production support. Define and refine business requirements and technical specifications to deliver effective technology-enabled solutions that meet business…
Added 53 mins ago
Technical Program Manager II
CNN
Ottawa, ON · Kanata, ON
Full-time
As the technical program/delivery lead for 2-3 scrum teams within CNN’s Platforms group, you will collaborate with Product, Design, Engineering, and multiple organizational stakeholders to…
Added 53 mins ago
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Deloitte
Toronto, ON
Full-time
Strong expertise in Employee Central, Employee Central Payroll, integrations, platform extensions, security/role-based permissions, and reporting & analytics.
Added 53 mins ago
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ResQ
Toronto, ON
Full-time
ResQ is an all-in-one facilities 🛠️ management platform built for fast-growing facilities and trades businesses. Thousands of service companies trust ResQ to streamline their repair and…
Added 53 mins ago
Hardware Technician
Haply Robotics
Montreal, QC
Full-time
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Added 55 mins ago
Producer, Partnerships & Catalog [Contract]
Sago Mini
Toronto, ON
Contract
Reporting to the Senior Producer, you will act as the central connector managing external partners who port Sago Mini and Piknik titles to major publisher platforms like Netflix and Apple…
Added 1 hour ago
Accreditation Associate
The University of British Columbia
Vancouver, BC
$4,881 to $5,255 CAD / month
Full-time
…identifying trends and process issues, and contributing to reporting and continuous improvement…
Added 1 hour ago
VP of Engineering
Brodie Rec League
Toronto, ON
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The VP of Engineering is that leader. You'll lead Brodie's entire technology group. You own how we build and how well it runs, and you help shape what we build next. Your first job is an…
Added 1 hour ago
Producer, Partnerships & Catalog [Contract]
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Toronto, ON
Full-time
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Programmatic Digital Marketing Specialist
Piccadilly
Vancouver, BC
$80,000 to $90,000 CAD / year
Full-time
…are a results-driven agency. We embrace the many voices that lead to great work. And we seek team members and leaders who share that same commitment of inclusion and accountability. With…
Added 1 hour ago
Sr. Sales Operations Analyst
Gusto, Inc.
Toronto, ON
This is your chance to own one of the most technical, horizontal levers in GTM planning: building the scalable models and infrastructure that enable every route to market to grow…
Added 2 hours ago
Lead | Collaboration and Communications
Interior Health Authority
BC · British Columbia, Canada
$90,770 to $113,462 CAD / year
Full-time
…Microsoft 365 ecosystem continues to expand, we are looking for a Lead who can bring strong technical and product ownership expertise while also providing day-to-day leadership and support…
Added 2 hours ago
Director of Program Management
Create Music Group
Canada
$180,000 to $200,000 CAD / year
We are seeking a Director of Program Management to drive organizational execution across product, engineering, design, platform, and business teams, ensuring complex initiatives deliver…
Added 2 hours ago
Assistant Vice President, Data Transformation
The Citco Group Limited
Halifax, NS
Full-time
As a product-focused lead within the Data Transformation Office, you will partner with the Transformation Office leadership team to bring structure, governance, and product thinking to our…
Added 2 hours ago
The Adobe DAM Lead Engineer
Carbonsoft
Canada
Contract
The Adobe DAM Lead Engineer serves as the primary client-facing technical lead responsible for managing Adobe Experience Manager (AEM) Assets/DAM support and enhancement services.
Added 2 hours ago
Databricks Manager
Avanade
Toronto, ON
Full-time
As a Lead Solution Architect within our Data & AI Practice, you'll leverage a client-centric approach to understand our client’s challenges and opportunities to deliver solutions and…
Added 2 hours ago
Director, Controllership & Treasury
Kassen Recruitment
Toronto, ON
$150,000 to $170,000 CAD / year
Full-time
Reporting to senior finance leadership, this position will play a key role in strengthening the organization's finance infrastructure. You'll oversee financial close and consolidation…
Added 2 hours ago
Tech Lead-FinOps
Definity Insurance Company
Toronto, ON
Full-time
The FinOps Engineering Tech Lead will lead the rollout of enterprise cloud financial management capabilities across Amazon Web Services (AWS), Google Cloud Platform (GCP), and any other…
Added 2 hours ago
Manager, Technology – Google CCaaS
Intact FC
Toronto, ON · Montreal, QC · St. John's, NL
Full-time
We are looking for an experienced Manager of Operations to lead the day-to-day performance, scalability, and continuous improvement of our Google Cloud Contact Center as a Service (CCaaS)…

Behaviour Interactive

Player Support Knowledge Manager

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

The role

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

When a player gets stuck, whether it's a strange bug in the Fog or a horde that just won't quit, their first stop is our help center. We're looking for a Player Support Knowledge Manager to make sure they find the right answer, fast.

You'll own the strategy, quality and evolution of player-facing knowledge content across Behaviour's portfolio, starting with Dead by Daylight and 7 Days to Die. You'll turn support data and player feedback into content that helps players and you'll work with the production teams so players get reliable answers through every launch, update and known issue.

In this role you will :

Audit our help center's structure, workflows and content, then build and roll out a plan that makes information easier to find, maintain and scale.
Own the player self-service journey, creating clear, helpful experiences that get players their answers quickly and improve ticket deflection.
Write, update and lead the quality of player-facing articles, making sure each one meets Behaviour's standards for clarity, technical accuracy and player care.
Dig into Zendesk analytics, search terms, player feedback and support trends to spot content gaps and prioritize improvements.
Stay ahead of launches, patches, known issues and gameplay changes by working with Live Operations, Production, Community and QA.
Turn player insights into practical improvements for both support and game experiences, including our support bot.
Define, track and champion knowledge base KPIs that measure content quality, self-service performance and player impact.

What we're looking for :

Minimum of 9 years of experience in customer or player support or in knowledge management, including 3+ years creating, maintaining and leading public-facing knowledge base content.
Admin-level experience with a CRM or player support platform such as Zendesk (preferred), Intercom or HelpShift, including building and interpreting its reports.
Exceptional written and verbal communication skills in English, with a talent for making complex information simple and engaging.
A strong understanding of self-service channels and ticket deflection, backed by a data-informed mindset (Power BI, Tableau or Excel).
A self-starter who can set a vision, build a plan and deliver it with a high level of autonomy.
Strong organizational and project management skills (JIRA, Monday, Confluence or SharePoint are assets);
A gaming industry experience is a plus.

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More about this job

Responsibilities

Own the strategy, quality, and ongoing improvement of player-facing knowledge content, including auditing and scaling the help center and creating clear, accurate articles. Use support data and player feedback to improve self-service and ticket deflection, track knowledge base KPIs, and coordinate with Live Operations, Production, Community, and QA on launches, updates, and known issues.

Requirements

Requires at least 9 years of customer or player support or knowledge management experience, including 3 or more years leading public-facing knowledge base content. Candidates need administrator-level experience with a support platform such as Zendesk, strong English communication and data-analysis skills, and the ability to independently plan and deliver projects; gaming industry experience is a plus.

Skills

Knowledge Management
Customer Support
Player Support
Knowledge Base Content
Zendesk Administration
CRM Reporting
Self-Service Strategy
Ticket Deflection
Technical Writing
Data Analysis
KPI Management
Project Management
Cross-Functional Collaboration
Content Quality Assurance
Power BI
Tableau

Visa sponsorship

Not detected in the job text

Keywords

Player Support
Customer Support
Knowledge Management
Knowledge Base
Zendesk
Intercom
HelpShift
CRM
Self-Service
Ticket Deflection
Zendesk Analytics
Power BI
Tableau
Excel
JIRA
Monday
Confluence
SharePoint
Live Operations
Production
Community
Quality Assurance
Support Bot
KPI Tracking
Content Strategy
Content Quality
Player Feedback
Video Games
Dead by Daylight
7 Days to Die

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